Amazon.com: Customer reviews: Alienware 17 R5 AW17R5, 17.3" FHD, Intel Core i7-8750H, GTX 1070 Graphics, 16GB DDR4 Ram, 256GB SSD+1TB HDD, Windows 10

Top positive review

Beast of a Gaming PC

Reviewed in the United States on August 15, 2019

Thought I was going to receive a grey Alienware and ended up receiving the black one. I love how easy it is to open up and upgrade the SSD, HDD and the RAM slots. The 8750H and GTX 1070 is a great combo because if you get something better then you may run into loud fans and maybe even heating issues. The build quality is top notch and also means that it's quite heavy but I don't mind it. Battery life probably isn't great but why would you buy a gaming laptop like this and run on battery? The only thing that I hate about it is how the Alienware Command Center can be buggy at times and uses all the RAM sometimes but overall very happy with my new laptop.

4 people found this helpful

Top critical review

Critical reviews›

S. B.

Possibly Used Laptop and Terrible Customer Service

Reviewed in the United States on September 7, 2020

I was extremely excited for this Alienware when I received it. So excited that when I was trying to open the box, it almost seemed like I didn't know how to open it.

I set up and everything was fine. I even fully charged it. Then when I used it unplugged, I noticed the battery life lasted about an hour. I thought that was odd but I also thought maybe I just didn't fully charged it (even though I was sure I did).
I charged it once more and used it without plugging it in and the battery lasted 45 mins. I kept the laptop for a month and almost everytime I used (when it was unplugged), the battery only lasted 45 mins. And if you do your research well (which is what I did before purchasing a high end computer like this) it clearly states that the battery should last at least 6 hours.
Also, I should point out that I mostly used it for basic computing, research. I played video games on it maybe for a total of three times and the battery last 30 minutes.
That is when I decided to return the laptop because there's something clearly wrong with it despite the description on Amazon stating it is NEW.

So, I returned it.
According to the tracking info for this product, it has already been delivered since August 17, 2020. I'm supposed to receive my refund once the product has been received and signed off as received. I know it has been signed off as received because it states that on my Amazon account but I still have not received my refund. I spent nearly $1600 for this laptop and it is now September 6, 2020.
I would not recommend ANYONE buying such an expensive item from whoever it is that sold the laptop. Their service is terrible.

5 people found this helpful

75 total ratings, 39 with reviews

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From the United States

Jose M.

Beast of a Gaming PC

Reviewed in the United States on August 15, 2019

Style: GTX 1070 | 16GB Ram | 17.3 InchVerified Purchase

4 people found this helpful

Helpful

Jeri J. Steele

Fast Machine and bargain cost

Reviewed in the United States on June 10, 2020

Style: Alienware LaptopVerified Purchase

I was looking for 6 cores, 16 GB and 512 SSD. This laptop was a good price for what I needed. I haven't had a chance to try out the video editing but I have brought up Chrome, Outlook, Excel, and Word and still only has 10 GB of memory used. A game I play on Facebook used to take forever to load zips along and finally causes the fan to kick in a bit. I was worried it would be noisy but it's no worse than my previous laptop and the fan doesn't kick in as much. I will update this review when I try out the video and photograph editing.

3 people found this helpful

Helpful

S. B.

Possibly Used Laptop and Terrible Customer Service

Reviewed in the United States on September 7, 2020

Style: Alienware LaptopVerified Purchase

5 people found this helpful

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saul morales

2.5 Drive & Heat Sink parts #

Reviewed in the United States on April 24, 2020

Style: Alienware LaptopVerified Purchase

Great Computer. M15. I upgraded it with a 4TB SSD to store all my music. Just call your local Dell rep to order these parts. They will ship fast. The HD Caddy was only like $22 with free shipping, Includes screws and cable
I was searching everywhere for these part numbers for this laptop (the 2.5 drive caddy and dual m.2 heat sinks). I talked to a very helpful sales rep who ordered these for me.
Dual heat sinks with therma pad - R46DX
HDD Caddy, Cable, and Screws - 68WXJ
I know there is a quiet a few out there also searching for these Good Luck!

6 people found this helpful

Helpful

VinceB

Speedy and strong but weird problems.

Reviewed in the United States on March 23, 2023

Style: GTX 1070 | 16GB Ram | 17.3 InchVerified Purchase

Bought this laptop in 2020 and used it for 3 years. Still very strong and fast in operation. Had this weird problem since the beginning though where the internet would stop working if I left it on for more than 24 hours. The weird thing is I'd be able to access google sites like the search engine itself and YouTube, but no other site would work. The only solution that would ever solve it would be restarting my laptop entirely, so I learned to turn it off every night and reboot it in the morning but sometimes I would forget and "lose" internet. Very strange problem. Other than that it's nice, just very heavy and the end piece of the charger would tear up very easily since it plugs in the back instead of the side. I ended up buying new charging adaptors a few times. I would not recommend using this laptop as portably as I tried to. It's more of a desktop.

3 people found this helpful

Helpful

High-end, powerful, heavy

Reviewed in the United States on November 4, 2019

Style: GTX 1070 | 16GB Ram | 17.3 InchVerified Purchase

Works well. Runs most games, video editors and VR apps at high settings. A little too heavy though. Works better as a portable "desktop" than an actual laptop.

Helpful

Amazon Customer

Amazing laptop

Reviewed in the United States on January 31, 2021

Style: GTX 1070 | 16GB Ram | 17.3 InchVerified Purchase

Absolutely love it. It's the best laptop I've bought. It does everything I need it to do.

Helpful

Santiago V.

Poco pesado pero perfecto

Reviewed in the United States on July 4, 2019

Style: GTX 1070 | 16GB Ram | 17.3 InchVerified Purchase

Perfecto producto con todos los detalles que decía en la descripción.. daba un poco de miedo por ver comentarios de una laptop con 1060 pero termino siendo 1070 .. excelente

2 people found this helpful

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Joel

This laptop is enormous, and the battery life is not very good

Reviewed in the United States on July 14, 2020

Style: Alienware LaptopVerified Purchase

Perhaps I didn't know what I was getting myself into, but this laptop is very thick, wide, and powerful. I think that my biggest complaint about this laptop was that it isn't very portable. If you want a powerful semi-portable gaming machine, then this is a good deal. However if you wanted a portable powerhouse that can also play games, then do reconsider this. My other complaint was that if you find that this isn't your cup of tea, you lose 20% to a restocking fee. So just be aware of what you are buying before you click the buy now.

One person found this helpful

Helpful

Cesar Castillo/E919

Problems with the screen

Reviewed in the United States on August 13, 2019

Style: GTX 1070 | 16GB Ram | 17.3 InchVerified Purchase

I turned on the computer, everything worked fine, 15 minutes after I was using it, the screen turned around in a thousand colors and went opaque until it was left with white lines. I have enough computer skills and the screen was definitely damaged at the factory. I need you to send me a new spare screen to be able to change it, since I keep traveling around the world given to my work and I don't have time to wait or take it. I need your support in this way with the guarantee.

4 people found this helpful

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