Top critical review
3.0 out of 5 starsSome are Glitchy. 50/50 Shot for Us
Reviewed in the United States on January 25, 2020
Bought the 2 pack and was really happy. Ability to control them was good with a few exceptions for "unreachable" issues. Then winter came and all of a sudden one of the lights became wacky. Flickering was uncontrollable, but at least we could turn it off from the app. Pain in the butt since both lights were on a motion detector. Sometimes both lights worked fine. Then hit a point where the crazy light would not quit flickering and became "unreachable". We finally, climbed to the second story roof and moved the two bulbs to the other's socket. The bulb remained flickering and "unreachable". Tried changing the bridge channel and that seemed to work... for 48 hours or so. The back to crazy flickering and "unreachable". More channel changing and it's no longer fixing the issue. Found the breaker (there is no switch) and shut the power off for a couple of minutes hoping to reset the bulb per website support. Nothing. The light is flickering 24 hours a day and "unreachable". All the while, the other bulb has been just fine. After 2 nights of crazy, we pulled out the ladder again and took the bulb down. Once inside, we put it in a lamp base and the light worked just fine. Since the 2 lights we purchased were on one fixture, we did not expect it was a distance issue. But, started checking for distance from the bridge. Basement corner furthest from bridge, no problem. Outside on front porch far from bridge and it was flickering and "unreachable" at some point within the hour. Brought it back inside and it was fine. Put it on the porch closer to the bridge and it was fine for about 48 hours. Then crazy and "unreachable". Back inside a couple of days and it is fine. Back out on the porch for a couple of days and so far ok. At this point, it appears that temperature is driving the issue. The light is working fine above 20 and becomes crazy when it's under 20 degrees outside. First pass at customer support was a waste. Will have to try again.
Update as of 2/11/2020: Customer service responded on Jan 29th including this:
"In order to move forward, I need some additional information regarding the product and installation.
- Photographs of the etching on the bulb and the date code
- Photographs of the fixture with the power turned off and a picture of the inside of the socket
- A copy of your register receipt, if available
- Hours of operation per day
- When was the product purchased
- The application the product was used in (i.e. recessed can, table lamp, etc)
- Please provide complete shipping address for verification "
Although much of the information had been provided in two service tickets already, we provided all the information on 1/29/2020. On 2/11/2020 I followed up for a second time.
Update 2/13/2020: Rec'd an email on 2/11/2020 with a note that my ticket had been escalated. Rec'd a voicemail on 2/12 to call customer contact and provide shipping address. Called today and provided shipping address (again) and am expecting a replacement to come soon.
