Top critical review
1.0 out of 5 starsTERRIBLE customer service.
Reviewed in the United States on September 9, 2020
This review is due to customer service (or complete lack thereof) that I received in regards to what was clearly a warranty issue. I purchased these headphones due to a LOT of research, and paid for the top model because in my experience you often get what you pay for! I enjoyed the headphones, they are very comfortable with great sound quality. However a few weeks in I started noticing them having issues intermittently disconnecting from my computer. I contacted customer support (the only option they have buried on their website is to open a ticket via email) and after waiting a full day, was told to "factory reset." Clearly not the issue, but I get it, it's the first line of defense for customer support. So I happily complied. No improvement. I replied to the ticket saying the issue was still not resolved. No reply. I waited a week. Still no reply. I sent ANOTHER update, thinking maybe I was buried in their tickets/email threads. I waited ANOTHER FULL WEEK (3 weeks total now) to get, you guessed it, another generic email. This one said "we are aware of this issue and are investigating it." and then proceeded to give me a bunch of power settings to tweak on my computer. Sorry. My computer is brand new and I have no issues with any other device. This is very clearly an issue with YOUR product. More than likely, it's a faulty cable that could be replaced on their end for a nominal cost. Instead they have chosen to draw out this issue for what has now been over a MONTH. This is completely unacceptable. I will not be buying any products for SteelSeries ever again, and I have to recommend that you don't either.
