Amazon.com: Customer reviews: Turtle Beach Elite Pro 2 + SuperAmp Performance Gaming Headset for Xbox Series X, Xbox Series S, Xbox One, PC, & Mobile with Bluetooth – Surround Sound, 50mm Speakers, Memory Foam

Reviewed in the United States on June 4, 2022

So I did a lot of research in gaming headphones. Been thru a lot personally my fav are skull candy. But they don’t make em like they used to. So. I looked up a lot of info… so. I ordered these. And then read the reviews (foolish) and it was NOT looking good. All this low noise nonsense and this and that. You need to download firmware. Blah blah blah. NONE OF THIS IS TRUE. Not only did mine come fully updated. They are just as good if not BETTER than my current studio headphones. VERY versatile and the Bluetooth is amazing. As well as the turtle beach audio hub. Honestly. These have replaced my current studio headphones due to how well these work. Not to mention they are hands down the MOST comfortable headphones I’ve ever put on my head. Please I implore you to NOT listen to all these bad reviews. These things are beyond worth every penny. Oh and the mic disconnects so no more replacing head sets just cause your mic crapped out

5 people found this helpful

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John Moore

Excellent Headset and Amp

Reviewed in the United States on June 12, 2019

Style: Xbox OneVerified Purchase

I really have two reviews to write, one on the headset and one on the company that I bought it from. I would like to start on the company that I bought it from.

I am impressed with Goldstar Tech Store... this is the first time that I have bought a used item from a vendor on Amazon and I am truly impressed. The container it came in was in very good shape, better shape than I expected. The listing said the box would be damaged and it was hardly damaged at all. The headset and amp came with all cables packaged correctly. I will buy from Goldstar Tech Store in the future.

I have bought several Turtle Beach Headsets and in each case they have broke... typically on the left ear piece the plastic just stress fractured. In the case of the Elite Pro 2 it fits well and is very comfortable. The ear cushions come off for easy cleaning and are held in place with magnets. In my opinion the sound quality is excellent whether it's Joe Bonamassa or SWTOR. The only thing I have not been able to get working is the Game/Chat mix on the Amp but that is a minor issue that does not detract from my overall satisfaction.

I recommend the Elite Pro 2 and Amp and I recommend purchasing from GoldStar Tech Store.

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The Midnight Channel

Depressing switched back to old headset

Reviewed in the United States on September 21, 2018

Style: Xbox OneVerified Purchase

Not really one to leave bad reviews. But bought these extremely excited l, was going to switch out my old Astro a50’s so I traded them in toward the purchase of these. Kind of a huge mistake in its current state.

The audio is tinny and rediculously low
I have better spacial awareness from my tv audio. Generally it feels defective almost like I got a brand new bad model judging by these reviews.

Contacted support with no word back. Just really disappointed and extremely frustrated at this point.

Playing any game that requires the ability to hear footsteps shouldn’t require someone to shoot out you to hear to know someone is there. You’re already dead. Honestly when testing this the “super amp” at 50 - 75% volume is muted. I can really only hear anything above the 75% threshold it just feels broken. You shouldn’t be able to get better audio from a pair of 15 dollar headphones from target.

Probably going to return them soon unless something changes or support contacts me back.

UPDATE: I put in for a replacement model through Amazon and hopefully the issue is isolated as this seems just way too low like you were hearing the game through a clock radio with the headphones on.

I will test this and hopefully update my review or ultimately switch to a new brand completely.

Update 2: got new pair. Was equally as terrible as the first pair. These headphones have to be a joke or something. The audio is awful. It feels like everything is just equalized to basic. You have to run around with super human hearing on to basically make them usable. Anything below 75% audio in the mixer is basically mute. These headphones are just flat out trash. I would really look elsewhere specially for good headphones with a price tag thIs high. You are buying a brand name with really no support and a pair of clock radios that comfortably sit on your head.

Update 3: Went with seinhessier gaming headphones and had 0 problems since. I highly recommend the gaming headphones subreddit to get an idea as they have pinned buyers guide threads. I was basically laughed at when I mentioned I bought these.

Please don’t waste your time.

113 people found this helpful

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Cody Fife

Nice, play around with the setup though

Reviewed in the United States on June 16, 2019

Style: Xbox OneVerified Purchase

So overall these puppies are comfortable AF! The sound can be great, and I say can be for good reason; the included amp (which works well) doesn't provide you with the level of volume that I'm looking for at times, and the steps needed to enable certain features is a pain in the ass having to open my phone up to access the way changes are made. These changes are simply not heat of the moment changes compatible. Another thing is that I feel that the surround does better with Dolby Atmos on and not Windows Sonic, which is the setting they state this is built for though they mention that its compatible with Atmos. Pluggin into the controller directly gives an overall louder sound, not bass, nor do you get the ability to toggle the mic settings as much this way or choose different EQ settings but it's worth a try if you're looking for overall noise to be at its loudest except if the superamp was in superhuman hearing mode which isn't a suggestable constant. I personally use the provided amp with my PC, while playing xbox I actually use the turtle beach earforce tactical amp plugged directly into the controller. It has the same 4 hearing modes and gives 3 chat mode for the mics input noise range (No monitoring adjustment sadly), and the best part is being able to use the superhuman hearing on the fly with a quite tap of the button on the amp to engage the feature. The noise level also is louder as well and works better with both surround headphone options on xbox. The earcups are awesome with the included cooling gel which works i just wish that they were colder when first put on, the material doesnt get as cold as a leatherette one does but it does stay cooler by far then the alternative over time. Construction quality over the first gen is a huge upgrade, the first gen felt like you had to use them so delicately which you did but these are strong and it shows. Now, are they worth the $250 MSRP, I say no, no headset is to me, but having gotten them on sale for $179, I'm totally on board with that. Just too many options out there that can be just as satisfying for less than the 250 or even 200 price tag. Love the cooling gel so much in the earcups though, I've looked up replacement earcups for my razer tiamut v2 and Plantronics rig 800 to no avail. Also, easily the best mic on a headset I've used if you get the settings correct. Hope this is helpful to some.

2 people found this helpful

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Jay

Top of the line headset

Reviewed in the United States on February 23, 2019

Style: Xbox OneVerified Purchase

Okay for everyone who buys this headset, you need to update the amp in order for it to be loud, or hear better. I know that when they first came out they weren't lond enough, yes many complaints about, but this headset is top of the line with the new update. You can hear everything, you can adjust the volume control to fix you need. Im talking about like if your on the first floor you can hear second floor footsteps, so you know when someone is near by. For the price very good buy i would say. At first i was very disappointed, but they where in the talk about an update for the headset and they delivered, so im a happy camper for now,

but my only concern is the wires where they cut out and i cant hear anything and i did have to rest amp,turn off xbox just to fix kinda made me mad because i would be in the middle of a match and it start to cut off and then couldn't hear anything. So this pretty much my only concern about the headset, other than that, it fits good with glasses on,the head set is big enough for it, its also light, i had headsets where it was to heavy for my head.
Also beware that this headset connects to your xbox with a wire so if want to walk around with it on you can't do that, i know it sucks, but look on the bright side, it wont kill your battery fast, as head plugged in will,so that is a good note.

4 people found this helpful

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Eric Bentley

Great headset with an overrated price...

Reviewed in the United States on November 19, 2022

Style: Xbox OneVerified Purchase

Great headset, sounds amazing, but I'm not sure it's worth the $250 I paid for it. I got this headset hearing more than excellent things about the Turtle Beach brand, so I decided to take a chance and open my wallet: I've had no issues with the headset after 2-3 months and I honestly believe that it will make it past the 2-year mark, but I don't think that the price was worth it... In the box I got cords, the headset, and the volume adjuster. It comes in very impressive packaging, very durable, and comfortable. Overall, I think it's a great headset, but I'm positive that you could find a better deal that offers the same things with a cheaper price.

One person found this helpful

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Curtis L.

Just short of being perfect...then it craps out

Reviewed in the United States on December 5, 2018

Style: Xbox OneVerified Purchase

Having used the original Elite Pro along with Tactical Audio Controller I was highly anticipating the follow up from Turtle Beach. To my surprise they did almost everything I wished for to the headset. They made it slightly lighter, better microphone and a removable cable. The headset is again very comfortable right out of the box and it sounds incredible. Using Windows Sonic along with the bass and treble boost setting I can pinpoint enemy locations in shooters and pickup important audio cues. Really pleased with the overall sound quality. However I do wish the volume was just a bit louder. It's probably at a good volume to not damage your hearing when using for long periods of time but I'd like a little more oomph sometimes. The superamp didnt impress me initially as I really had no problems with the tac from the original. Now it's kinda grown on me using it and I like it more. I do wish however that it had more functionality instead of relying so heavily on the audio hub app. I would love to be able to change the sound presets right from it but whatever. Really a nice combo from Turtle Beach that in my opinion is better than the Astro A40/ Mixamp TR combo at the same price point. You get a better sounding headset with a better microphone.

Edit 12/7/2018: Did the firmware update that was made available and my overall volume seems to have increased quite alot. Still not close to what the original TAC could do which is disappointing considering how good it sounds. Hopefully another firmware update will be made to increase the volume more. Unless the superamp just isnt that powerful
Edit 12/12/2018: For some reason bluetooth connection is no longer working properly so I cannot make changes to the headset settings unless i plug into a PC each and every time. Such a inconvenience as forcing me to use the app originally instead of having the superamp do anything other than be a glorified volume wheel has made me decide to return the headset. I want convenience and something that just works without hassle.

12 people found this helpful

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mr d j steele

Good but could be better

Reviewed in the United States on September 22, 2018

Style: Xbox OneVerified Purchase

Really like this headset audio quality is top of the line but saying that this headset does not go loud enough I see reviews and others who have got this headset all say the same thing. I’ve got in touch with turtle beach to see if there’s going to be a firmware to fix this if not I will have return these and go back to my seven pro headset which is way louder. All I can say is if you like a loud headset just hold off on this the now and see if they fix this problem that people are having with the volume not been loud enough.

Update: it’s not the headset that has the low volume it’s the super Amp that your headset is connected to that’s the problem the amp won’t let you go past a certain volume if you disconnected your headset from the amp and plug it straight into the controller you can have the volume way higher and it sounds great plus the elite tac works with it and that is way better than that useless super amp. Hope this helps everyone who’s having problems with this headset.

40 people found this helpful

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A.N.Enyeart

These Replaced my Astro A50 Gen 3

Reviewed in the United States on September 24, 2018

Style: Xbox OneVerified Purchase

I've used these headphones for three days, so these still have to hold up to the test of time. That being said, so far I like:

1.) The USB -> Amp -> Headphone Setup. While I appreciate the total wireless freedom of the A50's, not dealing with auto shut offs, batteries, and sound disruptions was my main reason for purchase. Happy with the results, will see how wired holds up the first time I jerk the amp off the coffee table.

2.) Windows Sonic. I have not paid for Dolby Atmos, and at this point I do not feel the urge to. I thought the sound was better and more immersive than the sound I was getting from the Dolby 7.1 setting I used on the A50's.

3.) Xbox Hardware Recognition. Small thing, but it is so nice not to have to walk back up and uplug the USB to reset the base station so that I'm recognized in party chat. When Xbox is on, I'm good to go.

4.) Game Chat. Welcome back! I'm almost always using Xbox Party Chat but when I'm playing Destiny it's nice to have the option to opt into Fireteam Chat.

5.) Bluetooth. Paired up easily with my phone.

Some things I felt could use improvement:

-1.) Turtle Beach Audio Hub App.: Using my Android Phone, sometimes the buttons felt unresponsive. I just got these things and wanted to play with settings a bunch. It works, but I felt the experience could have been better.

-2.) Glass Relief System: Not a real negative, I just don't see the upside. Sound isolation does not seem to be greatly effected wherever my cushion tab is set, but the same can be said for pressure relief on the frame of my glasses. My glasses fit fairly snug to my face, and my headset/glass fit puts the relief design just a little high. I use it and have the tabs pegged on the last setting, but not a big deal for me and has never been a previous issue. If it is an issue for you on your current set up... your results might vary.

-3.) Comfort. I find these comfortable! However, for the extended play time I put in yesterday... I did not find them as comfortable as my Astro A50 Gen 3 with the fabric cushions.

-4.) Mute Control. Comming from a wireless set up where I just flipped my mic boon up, fiddling to find the dongle is a minor hassle. I'd like to see something integrated into the amp. (Which besides bluetooth, feels just like a big volume knob/cable break with glowy bits)

Conclusion Notes: This is my first experience with Turtle Beach, and I am satified with the purchase. For me the sound isolation balance is what I was looking for. I felt more immersed in my game. I did not have a issue with the overall volume level which is a topic I've seen brought up before. Durability, more experience using chat, and playing more with the settings is where my comments may fall short for my personal experience.

16 people found this helpful

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John42

Not durable

Reviewed in the United States on March 3, 2024

Style: Xbox OneVerified Purchase

I would think after the price of these it would last more than 2 years of casual gaming. The plastic just doesn’t hold up. I was concerned when I bought them but figured Turtle Beach had a good reputation and that I’d be ok. Guess I was wrong.

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