Amazon.com: Customer reviews: Razer Kraken Tournament Edition THX 7.1 Surround Sound Gaming Headset: Retractable Noise Cancelling Mic - USB DAC - For PC, PS4, PS5, Nintendo Switch, Xbox One, Xbox Series X & S, Mobile

Top positive review

UPDATED 4-14: best headset ever once Razer helped me!

Reviewed in the United States on March 28, 2019

UPDATE 4-14-19:
I got my new set a couple days ago and finally hooked it up and installed all the drivers (very carefully) and o-m-g this set is everything I'd hoped for... The first was faulty but Razer sent me a new one via an RMA... Definitely worth the wait. Highly recommended! For a "budget" set this thing exceeds all expectations. I still stand by everything I said in my initial review... The comfort of these things is to die for. I don't want to take them off.
Also, they're great if you wear glasses! I'm not constantly taking my glasses off, or the set, to take a break from the constant pressure on my temple. Finally a headset that my blind a** can enjoy.
Sound quality plus comfort is way better than any set I've owned (and I've bought 3 more name brand sets since this one, while waiting for this set to make it to me). The Logitech set I own is incredibly uncomfortable and will be my backup now.

Soooo happy with this headset! If you have issues with yours, read my initial review and go call Razer support.

I'm adding the star back to make this review 5 stars just because this headset is THAT GOOD when working properly. Normally it'd remain 4 stars, but since I love it so much... I think the frustration and wait was totally worth it.

Also... This set does not have any lighting! So if you want that distracting glow on your headset, these are not for you.
--
Initial review:
I wrote out a really long, awesome review that I held off on until I messed with the drivers. An hour after taking the headset out of the package, it was broken. By broken I mean it didn't play sound on my PC anymore... At least, not really.

Before the drivers finished installing the sound was insanely good. The bass... omg... SO incredible. Not to mention the comfort of these things, man! But once the drivers installed, the sound was so quiet I could barely hear a thing. I turned the equalizers up all the way and could still barely hear a thing. I almost cried. I tried everything. I had the volume on my PC, the cable of the headset, and on the controller up at full volume. I reinstalled every driver associated with sound.

Finally, I contacted Razer support and they were absolutely amazing. We finally came to the conclusion that it was, in fact, the hardware that was at fault, and he set up for me to receive a brand new set once they received my old one. I bought a used set from Amazon, not from them. And they were well aware of this.

I didn't want to just return this set, because they are actually amazing:
1. The sound quality (before they stopped working) was incredible. I turned on Aesthetic Perfection, turned up the bass on the controller, and BOOM! I felt like I was playing a live industrial show again, standing between two amps. I mean, absolutely amazing! No idea how the drivers managed to cause them to stop working.
2. The comfort is something I didn't even know existed! I mean, no I'm not some hotshot gamer who buys every name brand gamer device but I have spent thousands of dollars on having a comfortable bed and environment... I'm a game modder (Skyrim, SSE, Dragon Age: Inquisition, Dragons Dogma, TW3, FO4, etc) whose sole purpose is to give players an incredible, immersive, and realistic experience through hyper-realistic textures. Basically, quality and comfort are very important to me... So I may know a thing or two about the importance of good sound quality.
3. The mic. Okay, this one I was expecting to be bad because of the reviews... And I didn't care. I really don't ever plan to use the mic, since I'm a solo player now (don't have time or patience to deal with Beibers anymore, thanks for ruining MMO gaming btw!!! luvyewguyz). But anyways, the mic seemed to work fantastic. No issues that other people reported there, although I haven't done extensive testing, since I don't really keep friends. Definitely a lone wolf (by choice).

I am upset that Amazon sent me a faulty device, however. I guess I can't really blame them. This is my first time purchasing a used product/refurb from Amazon that didn't work though.

I am going to update this review once I receive the new one, even though I'm not getting it from here. The reviews on Amazon are for the product themselves and not the seller. The purpose of seller feedback is for you to rate the seller, and as far as I know... I did get the headset SUPER early (two days, actually. I have prime and get two-day shipping, but usually it takes four days for me to get anything I order... yet it took one day). So that's pretty awesome. I'm sure Amazon simply checks to see if a product turns on, and didn't think to plug up the controller and check whether it connects and works fine.

I'm glad I contacted Razer though and got them to take it, so no one else would receive a faulty product.

66 people found this helpful

Top critical review

Critical reviews›

David

Absolutely horrendous audio quality.

Reviewed in the United States on February 2, 2021

I very hesitantly purchased these on the basis that they cost half as much as my ideal gaming headset pick - the Sennheiser GSP 600s. I first tried listening to a few of my favorite songs with this headset. These are songs that I know exactly how they should sound given my numerous quality audio systems. In short, these headphones are absolute garbage and do not outperform those in the $10-$20 price range.

For reference, my level of sound quality is biased from my Klipsch reference series 7.1.2 channel home theater system, my Polk car audio system, and my Sennheiser HD8 headphones. I don't claim to be an audiophile, but I do know what sounds good and what doesn't. I do not expect the Razer headphones to be at this level of performance, but what I heard from the Razer headphones while listening to a few of my favorites sounded like I had wrapped the ear cups in several layers of bubble wrap before placing them over my ears. Things sounded distant, muddied, and generally just... bad. There is no distinction between the mids and highs at all.

Now, moving to games... I installed Razer's proprietary software that "simulates" 7.1 channel surround, then fired up good old Team Fortress 2. Their definition of surround sound must differ from mine and everyone else's, because their software seemed to add another layer of blending and muffling on top of the already bad driver quality. I found better - not great... but better - sound quality when completely surpassing Razer's USB adapter and connecting directly to my PC's front panel audio ports, which aren't even on a dedicated sound card. Go figure!

In addition, their software doesn't make sense. It installs two different audio devices - "Razer - Chat" and "Razer - Game". Even though you only have one headset, you have to "switch" between the two devices in Windows AND via the button on the USB adapter. This can make it confusing if the adapter is set to the "Chat" device but the PC is set to the "Game" device. Furthermore, the adapter has a THX button on it, but you have to pay even more to "unlock" the THX feature that is supposed to magically make them sound better? Yeah right!

Between the clunky interface of the Razer software/USB adapter and the awful sound quality these have, I knew I was returning them within a minute of putting them on. Normally I give drivers a fair chance and let them loosen up over many hours of use before evaluating them, but these are honestly the worst I've ever heard given their price. I had an old Lenovo gaming headset from over 10 years ago that cost me about $15 that sounded better than these...

Now, it would not be fair of me to omit things I did like about the Razer Kraken. It is comfortable, and it doesn't clamp very tightly around my medium-large sized head. This will make long gaming sessions more comfortable. The only downside to the loose clamping is that you sacrifice attenuation abilities with regards to external sounds getting in.

This is my first Razer product and will be my last. I can't say that I wasn't warned that Razer is just a name slapped onto flashy (yet) mediocre products, but I figured it was worth a shot to save some money over my main pick. If you're debating over these or something else... get something else and thank me later. I would highly recommend the Sennheiser GSP 600 - it's about twice the price, but infinitely better in terms of build, audio, and mic quality.

4 people found this helpful

13,385 total ratings, 1,915 with reviews

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From the United States

Devin Payne

UPDATED 4-14: best headset ever once Razer helped me!

Reviewed in the United States on March 28, 2019

Color: Classic BlackSize: HeadsetStyle: Tournament EditionVerified Purchase

66 people found this helpful

Helpful

Patrick Robinson

Great sound all around

Reviewed in the United States on March 6, 2019

Color: Classic BlackSize: HeadsetStyle: Tournament EditionVerified Purchase

First of all, I am in no means a "professional", "extreme", or "hard core" gamer. I don't go for MMORPGs or FPS games, with the exception of the classic "Wolfenstein 3D", but only for nostalgia's sake. The majority of the games I play are either hidden object games or first-person point-and-click puzzle games. Think of "Myst" or "Riven", or if you're like me, "Shivers". Maybe more recently, "The Eyes of Ara".

That said, I wanted three things in a set of headphones or headset for my computer:

1. Great stereo sound
2. Comfort
3. Durability

I have tried numerous headphones on just about every computer I've owned. Granted, how well a computer's sound depends on the sound card, but that's only halfway there. Saying a computer's sound depends solely on the quality of the sound card is like saying a car is only as good as the tires mounted on it. You have to meet it halfway there, and you need a good input/output.

Like I've said, I've used numerous different headphones. I've used some $20-30 Sony headphones. I've used a pair of BioWorld headphones that featured DJ P0n-3 (back when I was into "My Little Pony: Friendship is Magic"). I've used a pair of $60 Skullcandy headphones. I also used a $25 Logitech headset. None of them seemed to work properly. They might have worked for a short while, but then they'd get uncomfortable, they would break, or the sound would become "tinny" or just not clear enough. I've had to mess with the computer's volume several times on one of the Sony headphones.

The Razer Kraken Tournament Edition headset has everything I could ever ask for in a headset. Its framework is durable. The cushioned headband is very wide, so it doesn't feel like it's pinching any hairs or skin. The microphone is not only retractable, which was an issue I had with the Logitech headset, but can actually be turned off. Like I said, I don't play any games that would require the microphone, but it's there if I need it.

But the sound! The sound is amazing! I read some of the complaints here, and the thing is, yes, you do have to install the driver and software for the headset. It instructs you to turn up the volume all the way. You may have to tweak it, depending on your system's hardware. There are several presets for different scenarios, and depending on the quality of your system's hardware, you may need to do some serious tweaking.

After being stunned by how well the couple of games I was actively playing sounded, I put the headset to the ultimate test.

Music.

I tried it on a couple of rap songs. The bass seemed to be pretty good. I also tried it on a couple of classic rock (my main favorite genre of music) and the headset worked great.

Now for the ultimate test.

Pink Floyd.

Any die-hard fan or anyone who's very familiar with Pink Floyd's discography will know that they used a lot of backmasking and layered tracks on their songs. Not only did you hear the actual lyrics and the instruments, but on albums like "The Wall" and "Dark Side of the Moon", there were underlying layers, mostly speech. "I've been mad for f***ing years!" "He's cruisin' for a bruisin'!" "Is it safe to travel at night?"

I immediately put on Pink Floyd. I was familiar with what was said in the background, but this headset made it two or three times clearer than ever before. All I could do was sit there with my jaw on the floor.

So far I am very satisfied with this headset.

4 people found this helpful

Helpful

Cole McCann

Don't let THX spatial surround sound be the deciding factor

Reviewed in the United States on December 6, 2019

Color: Classic BlackSize: HeadsetStyle: Tournament EditionVerified Purchase

These headphones are great. I got them for just over $50 on sale, and they're some amazing quality headphones with some cool features. I'll go over them quickly.

The headset has a 3.5mm audio jack with a little volume adjustment knob on the cord and a mic mute button. Nothing special in that regard. But there are more features to unlock if you plug the 3.5mm jack into the included USB dongle. Mainly: bass boost control, chat/game volume adjustment, another mic mute button with a light indicator, volume adjustment buttons that adjust the volume of the HEADPHONES ONLY, and not in the computer sound settings. You can still use the volume wheel and mic mute on the 3.5mm cable when plugged into this.

But the one feature that they want you to look at the most is the THX spatial surround sound. And let me make this loud and clear for you:
don't use it.

It's bad. It's really bad. So bad I've been tempted to just spend $10 on Dolby Atmos and just use that instead. Stereo just sounds so much nicer compared to the indescribable, pathetic attempt at surround sound that THX provides. Don't bother setting it up in Razer Synapse, it's a complete waste of time.

Comfort wise, they're awesome. I had the wireless Razer Man O War headphones before these, and I couldn't bear to wear them for more than probably 2 hours at a time without taking them off for a while. But compare those old headphones to these, with better padding and metal aluminum construction, it's a far superior product in my opinion, comfort wise. They're lighter, more comfortable and just all in all easier on the head and ears.

The microphone is okay. Don't expect this headset to come with a high quality microphone. If you want quality, get yourself a condenser mic or a dynamic mic and pre-amp. The mic included in this headset is tiny, and it's very very quiet. I have to bring it maybe an inch from my mouth to get a good sound out of it. Even then, the mic is still okay at best and you're going to get a lot of pops, and unnecessary distortion. It will do it's job, and it will do it okay at best.

All in all, these headphones do sound great. I love the way they feel and it's truly a step up from what I had before. Just don't expect the THX spatial surround sound to be any good. It's not, and it never will be.

2 people found this helpful

Helpful

Rick Burris

Great headset

Reviewed in the United States on February 16, 2024

Color: Classic BlackSize: HeadsetStyle: Tournament EditionVerified Purchase

I have a huge head, and most headsets are not comfortable. These ones are great in that respect. They are tight enough to be secure and block outside noise well; but padded enough to be very comfortable. The controls are nice, and build quality seems overall quite good to me. I have a minor distaste for the EQ. Bass is fantastic, mids are good, but highs are (IMO) pretty muddled and not "bright". If I was using this primarily for music, that may be a deal breaker. For chatting online and gaming though, sounds great.

One person found this helpful

Helpful

Sarah S.

These are worth their money!

Reviewed in the United States on February 28, 2022

Color: Classic BlackSize: HeadsetStyle: Tournament EditionVerified Purchase

I personally do have a larger head and maybe a little sensitive ears but these headphones are perfect for that! Other headphones would make my ears feel too hot or end up having some discomfort but with these headphones I can listen or play games for hours on end.

Hardware is amazing, nothing feels cheap and they are a little bit large but as long as you wear them on your own you’re good to go. They feel super light and durable plus the microphone is retractable so it makes it easy to keep them in good condition.

Software is not the best I’ll admit, I’m semi tech savvy and it took me a little bit of investigating to be able to properly use the spatial audio on my PC so I can’t imaging the challenge for new buyers who aren’t as knowledgeable with these settings. I recommend looking up a video with a step by step basis for these because they will take you quite some time to set that up. Also you need to end up removing one of the headphones foam part just to be able to upload your device for the spatial audio so make sure to read the instructions and be careful! They don’t seem to be easily destroyed but you never want to take any chances and make sure to place them back in the super slim groove they were previously in.

Spatial audio is par level I’d say. It wasn’t anything out of this world but definitely noticeable and It’s helped me throughout a few games when used correctly. I enjoy using it often though plus the little controller is able to be placed via a sticky surface on the bottom at a set location so that makes it easy to raise/lower the volume and mute myself with a click of a button.

The microphone is one of the best sounding out there, I have had multiple headphones and my friends have all told me the audio quality on these are the best by far. It feels great to have such a significant improvement and not have to pester others with a bad quality microphone.

Wait for the deal for these as they frequently go 20ish bucks cheaper! Any young gamer would enjoy these but so would those who are avid gamers later on in life! These are a bit older but definitely quality for the price. Highly recommend to anyone looking all over for headphones as I have.

Oh and noise cancellation wasn’t super cancelling but honestly it felt like it blocked the perfect amount. You can hear someone calling to you but not someone cooking or watching TV in the next room.

One person found this helpful

Helpful

Excellent for Gaming, Good for Music, but set them out properly!

Reviewed in the United States on March 6, 2020

Color: Classic BlackSize: HeadsetStyle: Tournament EditionVerified Purchase

This review is for the Kraken Tournament Edition with the THX DAC included (I chose Black color because I find the Green color too bright)

-General Audio Quality 4/5
The out of the box experience is good, but definitely download and tweak the Razer software and the EQ it comes with...I've found out that outside of gaming the "Music" preset in the EQ tab is the best one and for gaming I find the Default one best and I personally decrease the last two a tiny bit so high frequencies don't hurt my ears (bullets and lasers can be painful).
For the actual Bass dial I leave it on level 15 out 17. Leave Windows volume on 100 and in game max it out as well and then just turn it down a bit from the DAC + and - buttons, have it maxed on the side "Game/Chat" dial on the Game side and play with the Bass dial on the other side of the DAC but try to leave it high but not 100% maxed out in my opinion.

-THX Surround Spatial Audio 4.5/5
You have to set it up right for this to work right. Make sure you have the DAC plugged via USB to the PC and that the AUX cord from the headset is connected to the DAC on the other end.
Download Razer software and make sure you enable the Surround part everywhere, have the Default Device assigned to the one that says "Game" in Windows audio devices for the headphones and the one that says "Chat" as Default Communication Device for the microphone.
There is a tab where you assign Surround per app/program as well and last but not least make "Speakers (THX Spatial - Synapse)" your Default Device and if you did everything right noth "Game" device and "THX Spatial - Synapse" light up when there's music/gaming going on. Also, "Chat" should still remain as the Default Communication Device. Do reinstalls until this works right.
I think the Razer 7.1 Surround Sound app code they give you is in case you don't want to use the DAC or for the people who buy the headphones alone and don't want to use Razer Synapse 3. Do not install this if you bought the version with the DAC as it is completely unnecessary.
If you set everything right then when you click Listen/Calibrate parts in the Razer app for the Surround aspect the Helicopter sounds right on top of you going around in circles within the 8 speakers...if it's not setup right or in Normal audio mode then you just hear it in front of you going right to left via stereo panning...it's a huge difference and a game changer for FPSs like Insurgency: Sandstorm. I can tell way easier now where people are going around...if they're inside/outside the building or on top/bottom floors...real sweet.
Don't have any of the mic clarity effects on all that crap. I guess you can mess with the headphones enhancements but I left them off as well. On games, in the game's audio settings put "Auto" or "5.1/7.1" or "Surround" or "Speakers" it varies by game but don't use "Headphones", "Stereo" or "Mono" because it doesn't detect the 8 positional speakers around you + the subwoofer.

-Comfort 5/5
Leatherette cups feel nice and comfortable, no heat and I'd say this headset is for medium sized heads.

-Mic 4/5
Nothing special here, it does the job. It's not bad.

-Razer Synapse
3 Software 4.5/5
I've used the Corsair iCUE software and I can tell this is a bit better, doesn't slow down my PC and color options are absolutely insane lol.

Basically if you're looking for good headphones for your First Person Shooters with great spatial audio then this is it...but if it's more for music and other stuff it's not a terrible but get the Steelseries Arctic Pros with the DAC for that ($150 used here on Amazon instead of +$300) and avoid the Corsair Void Pro Wireless since I have those and honestly they suck next to these Razer.

4 people found this helpful

Helpful

Blake

Incredible For The Price Point - Gaming Or Music This Is A Good Choice

Reviewed in the United States on November 27, 2019

Color: Classic BlackSize: HeadsetStyle: Tournament EditionVerified Purchase

Are these the best headphones I've ever put on my head? No.
Are they the best headphones I've ever tried for the price point? Absolutely.

Yes I game, and the "3D Surround Sound" works very well. But primarily I use these during the day to listen to music while I'm working - and these things are a treat for my ears.

A couple things to note. Drivers are incredibly important. These things work plug-and-play but they are basically "normal" headphones. You MUST install Razer's Synapse latest software (I already had it for my mouse and keyboard and it still didn't give me the right settings). Download the LATEST version from the website and it will set it up from scratch. Also, USB 3.1 does not work with this for some reason, I had to swap with a USB 2.0 port for it to register correctly. If it registers the device as anything other than THX Spatial - Synapse you aren't configured correctly yet.

The cups themselves are comfortable and cool. Noise cancelling isn't "great" but it is modest. The sound quality is very rich across the board. It's not incredibly loud (another note - max the volume everywhere and then control it via the USB dial and make sure THX button is on). Strangely enough I had to toggle the THX mode a couple times when I first installed to 1) notice a difference and 2) get the full audio, volume was initially cut in half for some reason.

I got these on Black Friday sale for 40% off-ish. But when it's time to replace them I will gladly pay full price. I've used much more expensive name brands than these (Bose, Sony) and whereas I can notice a difference, it's not a $50+ difference by any means, much less double the cost. If you need to wear these long periods of time, do it you won't be disappointed.

As a note: I haven't tested the Mic quality as I have a desk mic. My 5 star sound quality rating is for listening.

One person found this helpful

Helpful

David

Absolutely horrendous audio quality.

Reviewed in the United States on February 2, 2021

Color: Classic BlackSize: HeadsetStyle: Tournament EditionVerified Purchase

4 people found this helpful

Helpful

Devonshire Miller

Finicky

Reviewed in the United States on September 8, 2023

Color: Classic BlackSize: HeadsetStyle: Tournament EditionVerified Purchase

Where do I start? The audio is okay but frankly compared to a pair of Skullcandy jib earbuds (my go-to pair for sound quality and price), these are worse. So I should point out that they have the potential to be good, but testing out their 7.1 surround sound felt like it was fake. I could hear some faint noise where noise should not have been during the test in which the stereo test worked fine. You also have to use this pair of headphones with both the USB audio controller and their software to utilize any of the features. I use StealSeries GGs Sonar program to route and manage my audio and this software wants to take priority which I don't like. It also seems worse in quality than the GGs sonar. I have used the same software for their mice and they work fine, or at least I have gotten used to the jank... I was using a USB to 3.5 aux adapter which I will probably go back to since the USB audio controller is just janky as all get out. It has two rockers on it. One for mixing between the game and chat audio channels and one for bass. Now the mixer is fine as at least there are notifications for max one side, middle, and max on the other. The other rocker is bass, which is the worst one. You would think that the bass rocker would be the best one but that is far from correct. The bass rocker goes from zero* bass (which makes all audio sound flat) and max* which makes all audio sound bad, not extra bass bad, more like the low end was maxed while all other audio was minimized so all you get is the "bassy badness" that is the maxed low end (*there were no audio notifications so you never know what is max or min*). Other than that, the USB audio controller looks nice, though for some reason they decided to make the bottom sticky. I chose not to remove the adhesive protector so that I never have to deal with the mess that would be that. There is also the infamous THX button, which only works sometimes. In the software, you are able to turn on and off the THX like the button should, but for some reason, the button only turns it on and any other press causes the software to sort of break. There are three buttons left, the volume and the mute. They both work as expected. If anything, it would have been nice to see a notification pop up when adjusting the volume, but at least there is an audio indicator for max and min. Now for the headphones. They look nice but in reality, they are disproportionate. The weight of the earcups is obvious, which wouldn't be bad if the headphones actually gripped your head a bit, but if you look down (or anything other than straight on) then they will slide off which also means that you have to set them on your head rather than position them where you want. The headphones have a controller for muting the built in mic and a volume dial. I don't know why, but for some reason when setting the volume dial to the lowest setting, audio only comes in one ear. I won't take a point off for that specifically, but it has happened before with other headphones I have used that had a volume dial so I feel like it is because companies use cheap parts sometimes. That said, you won't need that dial if you are using the controllers on your PC. The mic is not great. I use a Blue Yeti mic by default and while it has its own issues, mostly being too sensitive, I have been able to work around that. With this mic, it seems that it wants to pick up anything in a 3-foot radius of itself. That being me and my desk with my keyboard and mouse. Honestly, for the price, it may be easier to buy the 50,000+ rated Panasonic earbuds for around $8 and just use them until they break. You could do that about 8-9 times until you reach the price of these headphones. If you take care of them, they should easily last you at least a year per pair. You could even buy new ear tip replacements, or get a pair that you like and reuse them across the 8-9 pairs of earbuds. To conclude, the headphones won't output the special surround sound unless you use their janky software and controller.

One person found this helpful

Helpful

David Noland

best gaming headset for me ever

Reviewed in the United States on March 6, 2024

Color: Classic BlackSize: HeadsetStyle: Tournament EditionVerified Purchase

These to me are a must for gaining as I can use them between all my machines. I love the chat split feature while gaming on pc the most though. The new improved versions that don't have the 3.5mm jack are not going to satisfy me why change them Razer?

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Razer Kraken Tournament Edition THX 7.1 Surround Sound Gaming Headset: Retractable Noise Cancelling Mic - USB DAC - For PC, PS4, PS5, Nintendo Switch, Xbox One, Xbox Series X & S, Mobile – Black

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Razer Kraken Tournament Edition THX 7.1 Surround Sound Gaming Headset: Retractable Noise Cancelling Mic - USB DAC - For PC, PS4, PS5, Nintendo Switch, Xbox One, Xbox Series X & S, Mobile – Black

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