Top critical review
2.0 out of 5 starsMust read if you are on the fence.
Reviewed in the United States on May 4, 2020
I feel the need to write this because the overall wonderful experience was just ruined. Out of the box the drone is beautiful, it’s a marvel of modern technology. The features are fantastic, and it is insanely intelligent/easy to fly. I would highly recommend this product to anyone if it wasn’t for the following. I am also open to changing my review depending on the service I receive from here on out.
Yesterday I was doing a very simple flight. I only went up to see the sunset, not even forward or back, 70deg, no wind, clear sky. About 1 minute into the flight I started having interference with the video transmission. It was flickering in and out. So I brought it down. I tried turning everything off then on again. When I did that there was now 0 video transmission and I couldn’t even take off. It was not reading the internal storage, memory card, or recognizing the gimble; despite being able to pitch the camera up and down(which I could see from looking at the drone).
I tried all the troubleshoots from their website(changing the sd card, downgrading the firmware, upgrading the firmware, trying the app on another device, redownloading the app).
Eventually I called them first thing as they were supposed to be open. I was on hold for 55 minutes until someone answered and got my name and a brief description of my problem. They then put me on hold for another 25 minutes until eventually I lost connection or they hung up. So I tried chatting with someone on their website live chat. This was semi responsive although I did have to wait in line for another 25-30 minutes to speak to someone. E
Eventually it was determined that I had to ship the product back to them. I bought this drone specifically for a project I was working on and had a deadline. It’s now cut. They offered no additional solutions like perhaps sending me a new drone as I purchased the insanely expensive insurance for it. The interaction was cold and robotic. Hopefully I get my drone back this week, but I’m not expecting anything besides basic coverage.
I would understand this sort of thing happening to a drone with months or years of flying and then having to do some maintenance on it eventually, but I’ve maybe flown 10-20 thousand feet with it in total. 7-20 short flights. I was building my confidence with it until it just crapped out on me.
I hope they fix this problem or perhaps offer some kind of sympathy. This was a big bummer... I spent a lot of money on this thing and can’t even use it now.
