Amazon.com: Customer reviews: NordicTrack Commercial 12.9 Front Drive Smart Elliptical with 7” HD Touchscreen, 30-Day iFIT Family Membership Included

This is a good machine (but not the one pictured!)

rkheaton

Reviewed in the United States on October 16, 2019

This elliptical machine would get five stars but NordicTrack sent me a different model! I was sent the NTEL71218.2 which has a few design differences. It is still a C 12.9, but it's not fun to get something other than pictured. This one has looped handles, different foot pads, and a few differently colored parts.

Now moving on from the erroneous order and onto the review. It's an excellent machine in almost every way. It feels life-sized and one can get a great workout, which is most important.

The best features of this machine are its solid construction quality and design. The parts are made well and look nice. It is a joy to use.

The worst features, ironically, are the points of contact with the user. The handle grips are plain plastic, with seams along the middle and holes for screws on back. Not comfortable to hold on to. And the foot pads are made of weird foam.

12 people found this helpful

Do Not Purchase This Machine!

Reviewed in the United States on December 31, 2019

I purchased this elliptical and paid for assembly through Amazon. I was very happy with the shipping of the original item and assembly. However, after 3 weeks of using this machine it began to clang and bang very loudly as I would use it. I contacted Nordictrack for them to come take a look at my machine and fix the noise. They informed me that do not send technicians out without a diagnosis first. They informed me that I would need to take the machine apart and try to diagnose the problem myself and let them know what parts should be ordered so they could send a technician out once the part arrived. I was furious...what kind of warranty is that. I contacted Amazon and they were nice enough to allow me to return the machine and gave me the option to replace it with another one or get a full refund. Other than the loud banging, I loved this machine. I worked out on it everyday and had already noticed a change in my body. I was super happy with the results I was seeing, so I decided to go ahead and have them replace the machine with a new one. Fast forward a few weeks and the new machine arrived and was assembled. The first day this machine began to make very loud noises as I worked out. I have given it a week or two and it just keeps getting louder. Needless to say the second machine is about to be returned for a full refund. I am grateful for Amazon's amazing customer service, but very unhappy with this elliptical!

48 people found this helpful

Anna

Love NordicTrack

Reviewed in the United States on June 5, 2020

This is my third NordicTrack over the past 28 years and I’ve loved them all. I started with the original ski machine, upgraded to an elliptical years later and now upgraded to a newer version elliptical. None of them wore out, I simply wanted a newer model. I read a lot of reviews and ultimately decided to stay with NordicTrack and so glad I did. The iFit workouts are awesome and the quality of the equipment is excellent. I live in a rural area and did not have access to a service to put the elliptical together and was a little concerned about that, but it all went great. A friend and I, two 60+ women with a screwdriver, wrench, and rubber mallet, completed the job in about 3 hours. The instructions were easy to follow. I highly recommend NordicTrack.

Buyer Beware

Reviewed in the United States on October 27, 2020

First the resistance did not work so I had to spend an hour on the phone with Nordictrack customer service because it was made wrong. Now trying to setup the incline and the incline motor is frozen. I’ve had it two weeks and still ha met been able to use it. I wish i could return it because it is garbage but it took a lot of effort to get it in the basement and now i’m super frustrated.

One person found this helpful

KMV

Good Machine.

Reviewed in the United States on April 5, 2019

Nice solid machine. Easy to assemble. Worth the money.

4 people found this helpful

Nice machine, but no customer support

J. Humphrey

Reviewed in the United States on April 21, 2020

The machine itself is very nice, looks good and seems pretty sturdy. Putting it together took a few hours and realistically requires 2 people on several steps. Once we had it assembled, the tension was waaay too high.

Even on the lowest setting, it felt more like a strength-training workout for your quads than a cardio workout. Tech support was close to useless, sending 'how-to' videos that were either a) irrelevant or b) basically required that we be trained NordicTrack technicians ourselves (for example, one showed us how to essentially disassemble the entire machine to fix the problem).

After a solid hour of trouble-shooting, the support rep said they'd send out a part, but wouldn't send a technician because "the machine is still under warranty"....huh?

It seems like a nice enough purchase when you open it up, but don't expect much help if there's something wrong with it (and with something this complex, there's almost always going to be *something* wrong).

5 people found this helpful

Good Purchase

Reviewed in the United States on April 25, 2020

The Nordic track was delivered sooner than the originally scheduled date, which I was very happy about. After reading the reviews, I decided to not to have it assembled before delivery. It seemed like the only problematic reviews posted, were those who had it assembled and then delivered.

It arrived in a large, heavy box on a pallet, which seemed overwhelming, but once I opened the box up and took out the pieces, I know assembly would be fairly easy. In all, I think it took me about an hour with the help of another person.

I have used it almost every day since it arrived and overall, I am pretty happy with my purchase. The only problem I have encountered was the shaking / feeling of tipping while I use it. Like it’s off balance, or not heavy enough to handle the impact of use. I’ve moved it a few times because it is on an old concrete garage floor, and it seems like the garage floor wasn’t level and causing the shake issue. That fixed it a little, However- it still persists just not as intense. I am 5’8” and 160 pounds, so it should be able to handle my force during use.

I ordered a mat to put the elliptical on, which hopefully will absorb and level out the impact of the machine. To be continued

2 people found this helpful

Awful machine & money suck

Reviewed in the United States on January 15, 2021

I regret ever making this purchase. This machine is wobbly, and was not sturdy, having tried it on multiple surfaces. The iFit program is an awful concept the way it is employed. The company offers access for a year, but once the year expired, I could not longer access any workouts without a subscription except for one, silky workout that my fitness level was well beyond. There are no simple, default programs to workout with, like those on commercial equipment at gyms, other than "manual" mode. Users can create workouts, but you have to figure it out and program it yourself. Who wants to do that? No one, and that's the point and strategy to get consumers to buy their service. Every workout must be purchased and their packages aren't cheap. I don't have an issue with them selling services, but the fact you get no decent, default programs at all, after buying this overpriced machine, is deplorable. It's a crappy business model and I do not appreciate being forced to buy a service or use a crumby mode on the machine. I want the choice to get a trainer or scenic route to work out with, not forced to do it. What's funny is if the machine had quality, default programs installed, I would have been more inclined to purchase their service as my fitness level increased, but that was not the model that was developed. I will never, ever buy from this company again. I am looking to get rid of this machine now... I no longer use it. I purchased a stationary cycle instead. In my opinion, this is absolutely not worth it for the money spent.

2 people found this helpful

Need to feel guilty to get fit? Spend all your money on this.

Play1Dad

Reviewed in the United States on August 27, 2019

It’s good. It was a bit pricey but you can’t put a value on health. If its going to become a glorified clothes hanger then don’t purchase it. If you have a passion for getting healthy then I would get it. Don’t rely on Amazon’s professional service for delivery or assembly. The delivery people only had one person and I had to personally help lift it into my backyard. I didn’t pay for room service but they were supposed to at least bring it into the house. They didn’t have the equipment or manpower to do that. I still feel it in my back. As for the assembly, I’ve reviewed that separately. I had to reinstall some parts on my own. Completely useless service. This machine is worth it all though once it was set up properly.

10 people found this helpful