Amazon.com: Customer reviews: Samsung Galaxy Note 9 Factory Unlocked Phone with 6.4" Screen and 128GB (U.S. Version), Midnight Black

Top positive review

Quality, performance, features all on a budget

Reviewed in the United States on August 11, 2023

I bought this phone a few years ago and still feel no need to upgrade to get a new one. I've had no major complaints, (outside of the obnoxious Bixby button on the left of the phone that you can't disable) and it's handled everything I've thrown at it well.

When I was shopping for a phone, I was specifically looking for a number of features: fingerprint reader, stylus, 3.5mm headphone jack and wireless charging. This phone ticked all these boxes and more.

The battery life holds up well, even under constant heavy use daily, and the performance is still on the higher end, even on more demanding apps or games, it has plenty of storage...unless this phone physically breaks beyond repair or I lose it, I don't see myself shopping for a new one anytime soon.

Top critical review

Critical reviews›

Steve Koshorek

Not usuable on the Verizon network. They say it's a phone made for China.

Reviewed in the United States on March 15, 2019

I am very displeased with both Samsung and Amazon. I wish I had read some of the reviews before I bought this phone. As some other folks have said, I could not get the phone activated at my local Verizon Authorized Retailer. He said it was because the phone does not show up in Verizon's device database. After several discussions with different Verizon techs I learned that: 1. Verizon claims this phone model is not manufactured for use in the US 2. Verizon will not guarantee that even if they added it to their database that it would work for all features of the US network. 3. That the US phones should have U1 at the end of their model number. This phone does not.
I also noticed, as have others, that some of the things I came across as I was setting up the phone were in Spanish. Very suspect! I will be returning this phone for a refund. I am surprised that Amazon and Samsung would try to sell these phones to US customers. The phone gets a 5 rating, but Amazon and Samsung sales forces get a 1 rating.

30 people found this helpful

554 total ratings, 206 with reviews

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From the United States

James Benjamin Longden

Quality, performance, features all on a budget

Reviewed in the United States on August 11, 2023

Verified Purchase

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Elgon

Great feature packed phone

Reviewed in the United States on April 13, 2019

Verified Purchase

Love this phone. I had to wait for it over a weekend to arrive but it arrived slightly ahead of schedule. The phone has great features, and a lot of little things you notice only after playing with it for a week - like it checked your hearing and adjusts the phone and audio to compensate for your particular hearing deficiencies. It makes a world of difference when listening on earbuds. The phone's supplied earbuds work well but are a little weak in the bass range. Otherwise the sound is clear and clean. The S Pen is fantastic. You can write notes and save them from the lock screen, which I have already used a couple of times. Once you break the habit of using your fingers to do everything and using the pen instead, your phone's screen doesn't need to be cleaned nearly as often. Depending on how much I use it I can go for a day to a day and a half between charges. It does take a bit longer to charge it because the battery is 1/3 bigger than my previous phone. Using wireless charging it takes a little over 3 hours from a nearly dead battery to full charge. The screen is extremely clear. NOTE; by default the phone is set at 1080P. You have to go in and adjust it to the highest resolution. The battery power takes a hIt but you can still use ti all day on a full charge and have some power left over.

The phone came in a factory sealed box. It is unlocked. However those one flashed a Sprint boot screen when I started it for the first time. Despite this, it recognized my AT&T SIM card without error and I was able to use the phone once everything else was set up. It took a while to download all the necessary updates and security patches, which is to be expected. Also It downloaded two major Android updates. At the end of the second, when the phone rebooted it said something like "You have changed carrier SIM cards". At that point it said it was deleting all the previous carrier's (Sprint) specific apps and loaded AT&T apps in their place. This time when the phone rebooted it flashed AT&T boot screen not Sprint.

2 people found this helpful

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Koala girl

This is the real deal!!!

Reviewed in the United States on October 12, 2020

Verified Purchase

The product was received in pristine condition, and original (albeit opened) packaging. There were no scratches on the screen or the case and no dings. It felt like the phones were new. The cables, ear pieces, etc. were packaged as well and I'm not sure of they were ever opened.

The S pen works perfectly, no drag or hesitation. Fingerprint scanner was great. I was even able to scan more than one fingerprint...both work. The cables and ear pieces worked well as did the wireless charging. When you turn the phone on it will immediately walk you through a basic set up. I was able to get to Wi-Fi so that I could sign into my Google account. If I am remembering correctly, being signed into my Google account was useful for the Verizon rep.

We took the phones to the Verizon store. No problems installing the sim card or the files transfer using the Samsung app SMART SWITCH. I was upgrading from a note 5 and my husband from a note 3. There was not one issue. Depending on the rep switching your phone, everything can be transferred to your new phone and will appear exactly as it was on your former phone. My homepage was exactly as on my former device even with the same screen saver and saved Web pages.

I ordered a temper glass screen saver, case and a wireless charger from other sellers and all work perfectly with the phone.

The note 9 is an excellent product. I couldn't have been more satisfied with what I received from Re Cell!!!

One person found this helpful

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Christopher G.

this thing is pretty impressive

Reviewed in the United States on November 28, 2018

Verified Purchase

once you get used to the size, it is quite amazing in terms of immediate performance gain vs a galaxy s7. The battery life is extremely impressive. During initial set up, and using smart transfer, extensive browsing and configuration, and ~3 hours of on screen time, the battery is still @ 57 percent. the galaxy s7 is already dead, without any load!

The S pen is extremely useful if or when you choose to take the time to learn it, and integrate it into your routine. And for the price of this phone, you had better use it.
It is a fast performer. So far, the only true con to this phone is the BIXBY button.. if only it could be reprogrammed natively, and not require rooting and flashing!

Extra Caution: Both Samsung and amazon mobile informed me that this phone was sold as "phone only" - no original box, charger or head phones. Ultimately, it happily came with everything that a store bought variant would have!

Just get it, while the black friday discount is still here!

One person found this helpful

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Christina Lawrence

Great phone

Reviewed in the United States on August 6, 2023

Fast and very nice

Reviewed in the United States on October 19, 2023

Verified Purchase

Worked great, replace with new note 10

Helpful

Steve Koshorek

Not usuable on the Verizon network. They say it's a phone made for China.

Reviewed in the United States on March 15, 2019

Verified Purchase

30 people found this helpful

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William T. Pearson

Does not work on Verizon

Reviewed in the United States on November 23, 2018

Verified Purchase

No complaints on the phone itself. In fact the hardware is phenomenal (hence the 5 star rating). Unfortunately I have to return mine because the phone shipped to me was the dual sim international model which cannot be activated on Verizon. I tried swapping sims from my old S7, talked with Verizon support, Amazon support, and also talked with Samsung support. All told me the same thing - that this model is not supported on the Verizon network. When the Verizon rep tried to activate the IMEI kept coming back as unrecognized. I see that others have had success activating this phone, but I also see some comments mention that the model shipped was the single SIM US version. Not sure what is going on with that, but I wanted to let folks know that it may not work for them. What is frustrating is that this specific model does support all of the Verizon radio bands. This is more of a Verizon issue than a Samsung issue, but I thought it was worth mentioning so that others don't have to go through the same hassle.

3 people found this helpful

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Lee

Did not receive a new product.

Reviewed in the United States on July 20, 2019

Verified Purchase

I have always been a fan of Notes, and I really want to love this one. So far, I love (most of) the functionality, but I have definitely had some issues.
When I first opened the box, there were scratches on the screen. I have only dropped this phone from maybe two feet and that's onto carpet in my room . But I figured I could deal with some scratches as they aren't impairing my ability to see anything on the screen.
Right out of the box, the S Pen just fell out. It shouldn't be able to just fall out. The pen on my note 5 and note 8 fit snugly into the phone. So finally, I lost the pen, as it just wouldn't stay in the phone. I have yet to replace it because I dont see the point if it won't stay in place, and I don't know if it was the pen or the phone.
The fingerprint reader works most of the time, but often makes me input my password anyway.
The battery life is not what I would have expected from a new phone. I know over time it will lose its ability to hold a charge, but right out of the box, only using it for a combined total of maybe two hours a day, it should last more than 8 hours.
I have been dealing with it because I dont use my phone for much these days besides GPS, alarms, and making plans. But I will go through phases where I sit on my phone for hours at a time. I'd draw on it a lot if I had the time. And an S Pen. But ultimately, losing the pen was kind of a final straw for me. For the cost of these phones, and if I did have more time to sit on my phone and really use it, I'd want it to be fully functional. What I received does not feel like a fully functional phone.

2 people found this helpful

Helpful

Maggie & Jeremy

WORKS with VERIZON! Great Black Friday Deal!

Reviewed in the United States on December 6, 2018

Verified Purchase

I love this new phone! It is the current Samsung "Flagship" phone. The Black Friday deal ($799 + a FREE Echo Show) is a great deal.

Pros:
WORKS with VERIZON! All I did was update the phone via wireless first, switch the sim (and my SD card) second, perform the "carrier update" third and everything works great! Very FAST on the LTE+ network. (Wireless Smart Switch is a plus for transferring everything else!)
Love the Android 8.1.0 plus the Samsung Experience version 9.5. Looking forward to Android 9.0! Encryted by KNOX is a nice plus.
Fantastic battery life, even for an all day user like myself.
Love the omnidirectional Type-C connector! No more looking at the connector to figure out which side is up first!
No compatibility issues at all.

Cons:
Heavy! Would make for great "theft deterrent".

Overall I would DEFINITELY recommend this Unlocked Note 9, especially for VERIZON users.

One person found this helpful

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