Top critical review
1.0 out of 5 starsPlanned Obsolescence
Reviewed in the United States on November 17, 2022
I bought this phone two years ago, and liked it enough that when my wife's phone died this year I bought her one.
Everything was great, until about a week ago. Suddenly, with no cause, her microphone stopped working for network calls. Still works to record audio, works on the Signal app, passes hardware check, but she can't be heard on network phone calls.
Then three days ago, the same thing happens to my phone. No cause, no catalyst, just stooped working. works for everything but network phone calls. Works in all apps and functions. Speakerphone works sometimes, but sounds muffled. External headphones with speaker work. The speaker just... doesn't work for network calls.
Having two identical phones spontaneously stop working in the exact same way within a week of each other, despite no catalyst and two years difference in usage was deeply suspicious. So, I called the Motorola technical support. Over two phone calls and about seven hold, I was finally forwarded to a repair technician. And that's when the other shoe dropped.
She informed me, quite sympathetically, that the model was flagged for end of life. No warranties would be honored. No repairs could be done, no service could be offered. It was the scheduled time for our phones to stop working, and they did. Planned obsolescence at it's finest.
Two years ago, I would have said this phone was a great deal for the money. A month ago I would have said the said. Now it will break, it will break on purpose, and there is nothing to be done about it. It is the scheduled time for this phone to be worthless.
Don't waste your money.
