Amazon.com: Customer reviews: Miele Complete C3 Cat and Dog Canister HEPA Canister Vacuum Cleaner with SEB228 Powerhead Bundle - Includes Miele Performance Pack 16 Type GN AirClean Genuine FilterBags + Genuine AH50 HEPA Filter

Top positive review

Worth the money if you have hairy pets

Reviewed in the United States on December 27, 2021

Pros:
- great maneuverability, flat or standing up
- convenient carry handle to get the stairs done and light enough to hold it
- fantastic suction
- lots of accessories and clever onboard storage
- long cord
- power head works fantastically
- captures huge amounts of dust, hair and debris

Cons:
- price
- extra long crevice tool is so long it’s too bendy and basically useless; onboard tool is better
- power head is huge and HEAVY and hard to store (and expensive)
- goes through bags faster than expected and they are pricey

5 people found this helpful

Top critical review

Critical reviews›

Karen

Great vacuum unitl it stopped working.

Reviewed in the United States on December 24, 2021

I purchased this vacuum in January of 2021. It gets light to normal use. When it came I was very impressed with all the features and how it performed. Really nice vacuum. Fast forward to November 2021 (11 months later), Thanksgiving day morning it starts making a horrendous noise ( something like a helicopter landing on the roof) and stops sucking. I had been routinely changing all the filters and bag. There was nothing stuck in the wand or hose, the sound was coming from the engine. The case was hot to the touch. Mind you this was Thanksgiving morning!!! Of course Miele service department was on vacation.... Next business day I contacted Miele, they gave me the address of the nearest authorized service center that would honor the warranty only it was a 45 minute drive from my home and only open regular business hours. I work full time. The vacuum is still sitting in the hall waiting for me to take time off of work to drive an hour and half round trip to get it dropped off. Disappointed doesn't quite cover it. My 15 yr old $300 Riccar saved the day. Glad I didn't throw it away. If you think about purchasing this vacuum just be sure there is a service center near by, you might need it sooner than later.

11 people found this helpful

508 total ratings, 147 with reviews

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From the United States

rideonmower

Worth the money if you have hairy pets

Reviewed in the United States on December 27, 2021

Verified Purchase

5 people found this helpful

Helpful

Jan G. Stevens

Why did I put up with my upright for so long? This makes vacuuming a breeze

Reviewed in the United States on February 13, 2021

Verified Purchase

So far I have just used it once but I was totally impressed. The suction is amazing. In fact, I had to raise the vacuum head up higher than I thought in order to get the head to easily move across the flat weave rugs. I have no plush carpet but flatly woven, large room rugs. Once I did that......the suction got all the Ragdoll cat hair and more.

The transition to my tile floors was easy. All I had to do was turn off the brush bar switch.

What I really loved was that I could vacuum all the way under my coffee table, sofas and chairs. The ability to get the vacuum head under these low spaces was something I haven't been able to do for years without having to stop and add attachments to my upright. With this vacuum everything was able to lay flat and the cat hair was gone.

I am looking forward to using it on my couch to suck up all the cat hair.......that hasn't happened yet.

I noticed that when vacuuming under my kitchen cabinets that it doesn't suck as good around the edges as my old Kenmore upright but with all the other plusses this is minor.

The weight of the vacuum is fine. I wouldn't call it "light weight" but then again, I didn't expect a light weight vacuum. I want it to suck like a demon and to do that the motor needs to work and be long lasting. In that case I expect the Miele motor to be made with metal heavy duty parts.

10 people found this helpful

Helpful

Bluesmith

Pricey but WORTH IT!

Reviewed in the United States on June 24, 2022

Verified Purchase

So I have been using a Dyson upright for at least 20 years. I loved it for the suction but it’s not the best for tight places especially if I want to vacuum the car. So I’ve been studying for several months to figure out which new one to go with. I settled on this Meile for several reasons. The reviews were great across the board. Great suction. Even the power nozzle is very maneuverable and glides across the floors and carpet. The vacuum is heavy enough not to flip over as you’re pulling it behind you. The power nozzle is heavy but still easy to use. It rotates to get under furniture which the Dyson could never do! I haven’t tried the other nozzles yet but several store inside and the one for upholstery is going to be awesome. We have a small dog who sheds her weight in fur on the couch. Yes the C3 Pet machine is expensive but it’s whisper quiet and even the dogs aren’t afraid of it! So! All things considered I think I made the right choice!

10 people found this helpful

Helpful

Jared Jacoby

We had to fix a clog problem but it is the best vacuum cleaner

Reviewed in the United States on August 18, 2020

Verified Purchase

We used the vacuum cleaner for a few months and it worked great. One day it suddenly started to shut off after a few minutes of use.

We eventually found the manual and read a bit of it. Tried changing two filters, no luck.

Searched online and found a YouTube video of a guy with a different model. He mentioned all the different places to look for a clog, which can cause the vacuum to overheat and shut off.

We looked for a video for our model. We started watching a 30 minute video for a model closer to ours but for a different problem. We were thankful the video had "(unresolved)" in the title. Imagine watching a video of a guy trying to solve a problem for 30 minutes only to find out at the end that he never actually solves the problem.

We decided to try the ways of finding a clog, from the first video.

One thing the guy did was drop a nickel into the hose to make sure it comes out the other end.

We looked for a nickel. Maybe I have a penny somewhere? We found a dime. And dropped it in one end.

It did NOT come out the other end! Wow, did that guy from the video actually help us to discover the problem?

We shined a flashlight deep into one end, and could see something down there!

We looked for a long object to push into the tube. Our cat Elsa let us borrow one of her toys, the long plastic one that used to have a feather on the end before Elsa demolished it. With it, we could feel the clog. But we weren't able to push it with the flimsy plastic stick.

We tried turning our other (old) vacuum cleaner on, to suck the clog out, but no luck.

We looked for a longer object. The mop handle was too wide. I went outside and found a wooden handle in the laundry room. I came back inside and yelled, "wait, let's use this instead" to my wife, who was about to break our hula hoop.

We needed to take the handle off of one end of the hose, and we managed to find the small screwdriver we needed to remove three screws from it to get it off.

I pushed the wooden handle into the hose and it just barely fit. I jammed it hard but the clog didn't budge.

After trying for a while we decided to put water into it to try to loosen the clog. We filled one end with water and it filled up and only a small amount came out the other end.

After a bit of this, I tried pushing the wooden handle into an end, and I was able to push the clog through the tube! But the handle was not long enough to push it all the way out the other end.

Meanwhile Elsa laid on the floor, watching us, wondering what we're doing. We've been trying to get her to stop scratching her neck wound, we had tried an uncomfortable cone, and had tried cutting a sock and putting it around her neck which was much more comfortable but didn't protect the wound as much as the cone. Earlier in the day we had cut her cone much shorter to make it lighter and more comfortable for her.

We had brought her to the vet twice, and have been feeding her only rabbit cat food for the past couple weeks to rule out a food allergy as being the cause.

"Is this their latest attempt to get me to stop scratching my neck?" she wondered. "Awful rabbit food, cones, socks, what are they up to now?"

Anyway, my wife pushed Elsa's plastic stick into one end to try to wiggle the clog, and I put water into the other end. After a few minutes, SPLOOSH! What appeared to be a family of rats shot out the hose, mama rat, followed by papa rat, and baby rat. My wife screamed and ran.

It was a few big hairy clogs. Finally, we got 'em!

The vacuum has worked great ever since.

57 people found this helpful

Helpful

Jacqueline W.

Happy with it overall but has its quirks

Reviewed in the United States on January 28, 2021

Verified Purchase

I had my eye on this vacuum for a long time and finally decided to purchase it. Having used it for 4 months now, I would buy it again, though there are some features I find annoying. Here is what I have found:
Pros:
- canister is very maneuverable/smooth and lightweight going from room-to-room
-parquet floor brush has a nice swivel feature, which allows you to easily make turns and get into different spaces
-suction is very good as far as picking up dirt, dust and dog hairs
-you can change settings and power on and off with the tap of your foot, or height/pile settings with your heel
attachments switch out easily
-lots of extra filters and bags included
-quietest vacuum I have owned. there is a quiet setting if you want it even quieter
-easy to stow away
Cons:
-Powerhead attachment is temperamental (not sure if this is normal for Miele). The powerhead oftentimes shuts off if it bumps up against a sofa or if I change vacuuming directions. It is very sensitive to hairs getting wrapped around, which I understand is to prevent it from burning out, but when this happens, I usually have to get every strand of hair off, turn the vacuum on and then toggle the handle switch from floor to carpet setting several times before it starts working again. The powerhead is my only major complaint about this vacuum.
-I love the retractable cord feature, however it is very sensitive. Every time I vacuum, I somehow manage to barely bump it before I'm finished vacuuming, and then the cord starts retracting on me. minor annoyance.
-Curved handle gets in the way when using the smaller attachments to reach higher objects- range of motion is tougher
-For such an expensive vacuum I find the smaller attachments to be on the cheap side. The round brush/dust head has a very small surface area. The upholstery tool is just okay.

15 people found this helpful

Helpful

anniey

Pricey and worth it

Reviewed in the United States on August 31, 2020

Verified Purchase

I purchased this upon a recommendation from a friend and am not disappointed. Previously, I had gone through 3 vacuum cleaners in five years. I needed one that could manage a household with 3 large breed dogs. Even though my dogs don't get on any furniture, their hair gets everywhere and they are generally slobs. So function and durability are the most important qualities that I need in a vacuum cleaner. This product does everything I need one to do. My carpets, rugs, and even the attachments for floor, drapes and furniture are top notch without any issue and like that the suction level can be regulated. The canister type requires a little getting used to coming from an upright version. Yes, this is expensive, however, it beats the money I've wasted on bad quality ones that don't last, can't do the job and require constant maintenance. Overall, this is the best vacuum cleaner I've ever had and expect to get many more years with it

4 people found this helpful

Helpful

Karen

Great vacuum unitl it stopped working.

Reviewed in the United States on December 24, 2021

Verified Purchase

11 people found this helpful

Helpful

S. Shannon

Worth every penny

Reviewed in the United States on August 31, 2020

Verified Purchase

I have Owned many vacuums in my lifetime. My most recent have been the Dyson ball bag less pet which was heavy, bulky and always clogged. I owned The Kirby bagged vacuum which was even heavier and was not easy to switch between hard floors and carpet.
We have 2 cats, 1 ferret, 1 hamster and 2 German Shephered dogs. As well as 4 children ranging from 3-13. So a vacuum with a strong suction is a must. I vacuum My house 2-3 times a week because I cant Stand crumbs and animal hair.
This vacuum beats all other vacuums I have Ever owned. It’s lightweight, switches between carpet and hard floors with a flip of a button. The auction is amazing and it’s quiet. So very very quiet. It’s so lightweight that even my 13,10, 8 and 3 year old can vacuum. My 3 year old loves to vacuum with this vacuum. This is my first canister vacuum and I must Say I am A fan now. I also recently switched from bagels to bagged. The bagged is so much cleaner than a bag less. The only con I have Is that the bag is slightly on the small size. But if it was any other then the vacuum wouldn’t be so compact.

5 people found this helpful

Helpful

Blue42

Strong Performance but Still Some Areas for Improvement

Reviewed in the United States on September 8, 2021

Verified Purchase

After comparing various Miele vacuum models, we decided to go over budget on this particular model. We were seeking the best fit for hard floors, low pile carpets, and a whole lotta dog hair. Here are some observations after a month of use.

Suction: Picks up about 95% of visible dirt/dog hair/tiny rocks off our hard floors. The downside is that every minute or so I need to clear (by hand) the dog hair that accumulates around the edges of the floor parquet attachment (just like my old cheap canister vacuum). The highest suction setting doesn't feel very intense but the floors do get cleaned. I like that the exhaust air goes straight up from the top of the unit (as opposed to the back) so it doesn't blow dirt around.

Noise: Not nearly as noisy as my old vacuum.

Maneuverability: The parquet twister brush performs effortlessly along borders and corners; this saves a lot of time. However, this attachment does not fit under low furniture (like my couch and living room chairs) and I have to change over to the thinner crevice nozzle and crawl on the floor.

Bag: The bags hold a lot and are thick, retaining a lot of dust and dander. I noticed the full-bag indicator doesn't reset properly once the bag has been changed. *Also, when changing the bag, be sure it's inserted correctly (plastic arrows on bag need to click all the way down into blue bag holder), if not dirt will spew all over the inside of the bag compartment.*

Weight and Cord: Both are adequate, I can still carry it up and down while vacuuming stairs and the cord extends a respectable distance.

Cat and Dog Hair turbo brush: I've only used this a few times on upholstery and dog beds, seems to work well.

Warranty: The vacuum did not come with any warranty info or contact information for warranty registration.

Overall: Vacuuming with this model is time-saving and more efficient. The downsides are having to frequently remove dog hair by hand, change attachments to get under low furniture, and the difficulty obtaining any documentation concerning a warranty (which I still haven't been able to do).

14 people found this helpful

Helpful

Lynde

Customer Service

Reviewed in the United States on July 4, 2023

Verified Purchase

The vacuum itself was pretty much what I expected. I had read that the wand was heavy, and eventually, the plastic sleeve inside of the wand did break within 6 months. Now the nightmare begins. I called Miele and they said to give them the serial number but there was none. They said to contact Amazon, which I did and they informed me they remove that serial number before selling the unit. Why I do not know. Amazon directed me back to Miele and they said to contact a local Vaccum store in their system, and they would fix it. I did that and no one wants to touch it because I did not purchase it locally. I called Miele back and informed them of this. Miele said give us the part number and we will send you a new one. I gave them the part number and they called back and said well you need to take this up with Amazon we do not want to get involved.
I call Amazon and after going back and forth with them, they agreed to take the vacuum, back. Then I find out there is a restocking fee. I bite the bullet and say ok I am shipping it back to you. It has been almost 2 months and I am still waiting on my refund from Amazon. The overall score for Miele customer service is a 1 overall customer service for Amazon is a 1. Will they post this review time will tell if they are honest about customer service feedback they will. I would never purchase another big-ticket item from an Amazon vendor at this point in time.

9 people found this helpful

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Miele Complete C3 Cat and Dog Canister HEPA Canister Vacuum Cleaner with SEB228 Powerhead Bundle - Includes Miele Performance Pack 16 Type GN AirClean Genuine FilterBags + Genuine AH50 HEPA Filter

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Miele Complete C3 Cat and Dog Canister HEPA Canister Vacuum Cleaner with SEB228 Powerhead Bundle - Includes Miele Performance Pack 16 Type GN AirClean Genuine FilterBags + Genuine AH50 HEPA Filter

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