Amazon.com: Customer reviews: NordicTrack Commercial 2950 Treadmill + 30-Day iFit Membership

Top positive review

I was a skeptic until...I fell in love.

Reviewed in the United States on August 15, 2020

Seriously, for years I put off buying a treadmill for so many reasons I lost count, but the big ones were up-front cost, space, and my fear that I'd lose interest in it -- way safer to keep a gym membership with a treadmill there, but have other options too. Enter COVID. LOL

I really tried to adapt and just run/walk/hike on my own, but boredom with this dragged on alongside COVID. I looked at used treadmills to save some $$$ but just wasn't finding anything that suited. My last straw was the free iFit trial I got on my phone, just to see how I liked the style/format---figured it'd be too corny for me and that I'd struggle with virtual training (having tried it before), but turns out I liked it more than I thought I would. Global workouts (some relief for the travel-deprived) + personalities + a huge range of workout options was really working for me.

OVERVIEW
Have had this thing a few days now and am freakin' in love with it. I doubt I'll lose interest...even if I cancel iFit after the year trial, the freedom and flexibility I've got with this thing to run/walk anytime I'm free without being hindered by weather, time of day, personal safety, is pretty liberating. I'm just mad it took me this long to get off the fence about getting one in the first place.

MODEL CHOICE
As a lover of hiking, I looked seriously at NT's incline trainer, but between the primo price and the fact that the deck didn't raise, I dropped back to the Commercial 2450. I actually looked at ProForm too to save some dough since it's the same parent company as NT, but was won over by NT's larger screens and more solid consumer reviews (but would probably be just fine with a ProForm, honestly). Anyway, I don't regret not getting the incline trainer...having done the Waipio Valley hike with Johnnie Gale this morning, 15% incline is plenty...and if that's not burning your calves enough, jack up the speed, lol.

FEATURES
Lots of feature-talk in other reviews so I'll try not to echo too much here...but one complaint by some is that some models were shipped by Amazon without a tray for setting up a tablet in case you want to watch TV or whatnot (since the screen on the trainer won't do that). Mine has the tray, so...wasn't a problem. Fan works fine as a nice cool breeze--thinking of dabbing some essential oil on a cotton ball and taping to the back so I can get some plumeria vibes on the Hawaii training series! LOL! Deck isn't too heavy/hard to raise, but be safe and lift with the legs. The tablet on the trainer has a tilt option, but it's not great, so if you're doing the non-treadmill workouts it can be tough to see. I'd recommend downloading iFit on your phone/tablet and connecting your account there. I haven't noticed any issues between having my account on the trainer and my iPhone. Have had no issues with power/program glitches/freezes/restarts. Fingers crossed it stays that way.

One part I'm still sorting out -- doing manual adjustments to speed/incline in iFit workouts. This is possible, but it does seem buggy sometimes. For example, I'll let the program control the incline, but I might want to adjust speed. If I adjust speed 5-6 times or so, the incline stops auto-adjusting, so I click "follow the trainer" mid-workout as a reset, and start my own adjustments over. This doesn't require stopping the program, and honestly, could be partly user-error. Either way, not a big deal.

SHIPMENT
Like many, I ordered through Amazon b/c the shipping was better than NT's site, where things were on backorder. Given some reviews, I was a little worried though, about damage during transit/delivery. I had zero issue with this, thankfully. I'm wondering if Amazon changed their shipping strategy to account for this b/c I did notice the date I picked for shipping when I ordered got pushed out a week by Amazon. As I tracked things on their site over the days, I noticed the shipment status was vague for over a week before it shipped, and the delivery date changed twice. No one actually contacted me personally via phone to confirm delivery timing/etc., so I contacted Amazon customer service via their chat function. Their agents had more info than what appeared on the site to me which helped. Once it shipped, the email updates came rolling in as to tracking/delivery status. Since they contract the delivery to another company, it wasn't clear at all how to change the delivery date if I had a conflict, but I'm sure if I contacted customer service again, that could get sorted. All told, I ordered the trainer July 31 with an Aug 5 delivery date, but got it on the 11th. If that was the price to pay for COVID and getting it without being damaged, I'll take it. ;)

DELIVERY
Maybe it's b/c I live in a single-story home, but the delivery driver took no issue bringing it across the threshold for me. He even helped me orient it so I had an easier time unboxing.

ASSEMBLY
To be clear, this really is a 2-person job. But I chose to assemble as much as I could solo, then get a friend to help with the rest. Wound up doing the whole thing myself, though I fully appreciate why this isn't the smartest idea, lol. Instructions were pretty clear to me, pieces were neatly organized, and this is one of the few things I've put together where I didn't screw up/misinterpret and have to go back several steps. Bulk aside, I've had worse issues with assembling Ikea shelves, so props to the NT folks on making this clear/easy. And kudos and thanks to those who posted tips in other reviews. Using the box as a sled for getting the deck oriented (I even kept part of the cardboard under the console half of the unit to protect my floor), and assembling in the spot you plan to use it is an absolute must, whether you're assembling yourself or not. This thing has wheels, but wheeling it down the hall to another spot in my home isn't happening. Forget the weight/bulk...based on the direction the wheels are oriented, this thing is too wide for my hallway. I could turn it 90 degrees, but then the wheels are useless so...yes, determine where you want it first, THEN build. Thinking ahead to a situation where you might move residences, one thing I'm considering is taking the entire upper frame off the unit so it can move in 2 pieces (deck + upper frame/console, b/c my main concern would be damaging walls/floors/the unit and especially the console itself). If you don't fully snap in the two plastic pieces that sit over the legs at the base (these plastic pieces are simply cosmetic, and not snapping them in makes zero difference to the look/functionality), you can raise them and access the bolts they cover to unscrew the frame/console...and this absolutely WILL take 2 people...just be sure you disconnect the wire connecting the console to the power supply on the back of the running deck, and safely secure it.

43 people found this helpful

Top critical review

Critical reviews›

Happy

5 Stars for customer service but 1 star for this machine.

Reviewed in the United States on December 1, 2021

I ordered this machine on August 2nd to help me train for a half marathon I was running in October. It took a month to get delivered. I know the package is huge so I wouldn’t take a star off for this even though waiting is hard.

The delivery man was angry and slightly incompetent, getting mad that we weren’t helping him lift it. I was home alone with my children, the oldest of whom is 12. I was still recovering from a recent c-section (which is why I signed up for the race in the first place, to give me a goal to work towards as I got back into movement again) and couldn’t lend much help either. All I could do is watch as he dropped it and hope nothing was wrong. To be fair, it is VERY heavy and would be very hard to deliver alone, and maybe he was just having a bad day. So I wouldn’t even take off a star for delivery.

However, I put the machine together the same day I received it, which really does take forever when your only help is young children. To my utter dismay, the machine didn’t work! The screen got stuck continuously on a loading loop. My husband got back from his work trip the next day and we contacted the help line. After walking us through all the fixes they could think of, they determined something was wrong with the console, and would ship us a new one.

Another few weeks went by before the new part arrived, and together my husband and I got it replaced. Once again, this is not a simple fix, and took a long time with no instructions as we figured it out.

Once we had it changed, and with another call to the help line, we were able to get it up and running. A fair warning, the machine only works if it is connected to slower WiFi. If your WiFi is too fast, the machine will crash mid-run.

After all of this was figured out, the machine finally ran. And when it is running, it is great. The belt is smooth. The screen is huge. It’s easy to run manually, or customize your run by looking up a route on maps. If you make your own route on maps, the incline even changes with the elevation, and the screen shows you where you are with street view, which is pretty amazing. For a couple of weeks, this $3,000 machine worked great, and I even got a couple of training runs in before my October race.

Unfortunately, not many runs in, mid-run the machine stopped working, blowing the fuse to the room (lights, fan, etc) it was in. After that the belt no longer worked. After more calls to customer service it was determined that something was wrong with the motor. The part was ordered and we had to wait while it arrived. Then we had to contact the service repairman to let him know the part was there and schedule a time for him to come fix it. This whole ordering the part and setting up a fixing time took another three weeks.

I was impressed with the knowledge and professionalism of the repairman, but unfortunately, once he looked at the machine he quickly figured out it was not in fact the motor, but was the electronic board inside the treadmill that wasn’t working. He placed an order for this part and we started the waiting game again of waiting for the part to arrive and scheduling another time for him to come out.

Yesterday he came again and we finally got the machine working! I’m excited to have it up and running, but nervous that something will happen again! A brand new machine shouldn’t need that much work!

We bought this machine August 2nd. It was finally running on November 30th. And though I really do love this machine when it is running, 1 star is all I can give for this machine that has so far mostly been an incredibly large paper weight.

If there is a positive in all of this, it is customer service. Customer service has always been helpful and kind. We haven’t talked to anyone yet who didn’t seem both knowledgeable and caring, which is a hard combination to come by. I’ve been very impressed every time we have to call, and it’s been a lot!

It’s just the machine itself that has proven to be a $3,000 disappointment, and I could not in my right mind recommend this headache to anyone.

34 people found this helpful

3,816 total ratings, 1,980 with reviews

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From the United States

DKM

I was a skeptic until...I fell in love.

Reviewed in the United States on August 15, 2020

Style: Commercial 2450 Treadmill (2019 Model)Verified Purchase

43 people found this helpful

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Happy

5 Stars for customer service but 1 star for this machine.

Reviewed in the United States on December 1, 2021

Verified Purchase

34 people found this helpful

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Brent P.

Reviewed 12 months in, overall a good buy.

Reviewed in the United States on July 27, 2021

Style: Commercial 1750 Treadmill (2019 Model)Verified Purchase

We picked this up on sale for $1799 plus tax ($1920ish). My wife is a marathon runner (so we wanted something decent) and has put hundreds of miles on this over the past 12 months. Initial setup was not effortless, but we managed. I had a friend come over and we unpacked it on the porch (where they'd left it) and carried parts down to the basement individually. The deck itself was 100+ lbs and required both of us to move down the stairs. Once down, I assembled (managed to squash a toe while moving it, yowza!), and took great care to assemble correctly. Everything fit and aligned without issue except for the handles which I couldn't get the plastic seams to align as well as I'd liked. They were by far "good enough" but I am a perfectionist and wanted it to line up perfectly... oh well! Pretty much any assembly required plastic product will have some tolerances they can land between and I'd say this is within those limits.

Operationally the tablet is as expected on most any machine these days... It's some variant of Android or something and is just powerful enough to handle the task, but clearly not top of the line, which leads to slow load times and diminished user experience compared to having a top of the line processor... but it works. I think we had it lock up once and had to power cycle, but it's behaved fairly well compared to some of the reviews we read from others. It would have been nice if it had the ability to do Netflix or something in addition to iFit, but I'm sure they didn't want competing subscription options on there.

The iFit runs are definitely good. I'm not sure if the wife renewed after the 1 year plan (seems over priced IMO), but she and the kids all enjoyed touring various places around the world as they worked out. But for $500/yr it's a lot cheaper to just turn on the TV...

The fans on the unit are impressive. Our old treadmill we had to set up a separate fan to help, but these little guys aren't overly loud and move a lot of air. Those are a big win.

The speakers are OK. Nothing to write home about, but they work. If you want music though, stick to earbuds.

The only issue I had was after a few months, my wife was complaining that it seemed hard to run on and that she was struggling. I checked it out knowing that treadmills in general are more draining to run on that road running due to the bounce sapping some energy from your stride (think how running in sand is harder than on the road). But it wasn't the bounce, rather it was the incline. The treadmill was reporting 0 incline but was clearly (measured with a level) very off... I ran the diagnostic/maintenance auto-level feature and it didn't change. It went up all the way, down all the way, and set 0 back to this inclined position. We had to set the incline to -1.5 to get it back to flat. I opened a support ticket with NordicTrack and it took 3 weeks to get a reply (not good). They asked me to remove the shroud and film a video of the diagnostic lights as it went through the auto-level process. I took a couple months before bothering to disassemble and do this, and as I filmed the video, it all worked fine. The auto-level (which we had ran a half dozen times) worked and set level back to 0. Go figure. So not sure what that was all about...

I also marked a chalk line and measured the belt length and recorded a video time-trial to see how "far" the belt distance is over a 10 minute span vs what is reported on the tablet and they were within 15 feet of each other over a half mile run... so 99.43% accurate. Not bad!

I haven't lubricated the belt again as it is marked as "lifetime lubricated" but I have a hard time believing that and will likely lubricate it at some point.

Overall, the treadmill has definitely gotten used. It was an expensive but good purchase and we'd do it again. Could it be better? Sure. Does it meet expectations, yes. Are we happy we bought it, yes.

11 people found this helpful

Helpful

H2ODogs

High quality treadmill that will provide ongoing challenges to keep your interest

Reviewed in the United States on March 30, 2020

Verified Purchase

I'm not a runner, but this machine has changed that.

Previously I'd do my best in outdoor runs of 1-3 miles, but pace and focus would become hurdles to distance more than energy. I've also come to realize that environmental allergies are a very real thing for me (more on that later). I was committed to running, however, and after substantial research I decided this was the 2950 was the treadmill for me. Really, any of the series would have been more than fine, but maximizing the screen for nominal costs seems a no-brainer. I got a nice deal on Amazon and started my journey.

Here's the *only* place things go a little sideways. The Amazon purchase included free delivery and assembly. I’m a handy person and fully capable of assembly, but times were busy and I figured it would be easier to have a pro who has potentially hundreds of assemblies under their belt knock out the job as opposed to my learning the process as I went. Bad call. The assembly window was 4 hours but the technician was gone in under 45 minutes. Everything met my initial inspection, but things loosened after my first workout and I discovered several places of missing hardware or the technician substituting in their own hardware for some odd reason. I was able to order a new installation hardware package and have a NordicTrack technician go over the unit to be sure my Amazon friend caused no damage and thankfully the episode was behind me. None of this is NordicTrack’s responsibility in any capacity – I’m just compelled to include this detail as a word of warning that your free Amazon assembly may be convenient but come at a price – be careful and be safe.

On to the unit itself… I chose to spend a little more on the 2950 because of the screen size, which is great for an immersive experience when using iFit (I don’t, my wife does) or the Google Maps-based street runs (I use these every time). The system runs a skinned, trimmed down Android OS, which has some quirks but is generally pretty stable – it will crash maybe 1 time out of 50 when starting up but never within workouts. The on-screen HUD is not intrusive and shows useful information related to your pace and distance. BPM sensors are present on the handlebar or chest sensor, but I don’t use either. Brightness is great, colors are natural, zero complaints about resolution. While the screen is certainly big, it’s not overbearing – I look past it to a TV in my workout room without issue. It’s really quite perfect. My only complaint here is that there is a very quirky requirement to kill the power with a physical toggle switch after every workout to shut the unit down. There is no auto-sleep mode or time out, which I find exceedingly odd. I guess this is potentially done as a safety measure to prevent any possibility of the machine stopping when a person is in motion but it strikes me as so backwards and odd to have to cut power to an active operating system in 2020. Maybe one day they will read this and restore any of the simple screensavers already built into the Android OS. The Bluetooth is decent but won’t knock your socks off. The fans are curiously loud – it’s as though NordicTrack may have searched old RadioShack warehouses for the loudest computer fans ever made. Despite their volume they sure don’t push much air, though.

The last software quirk I’m noticed is that Google Street View doesn’t necessarily abide by direction – so sometimes you may be running with traffic and others you may be running against traffic (in their lane). Likewise it may sometimes be the case that your path should take you down a hill but Google sends an incline to the treadmill. These kinds of things happen – we’re using GPS for innovative purposes and the gains well outweigh any oddities we may encounter. Plus – you can run your commute to work or to the grocery store and try to spot yourself and friends. That made my run!

As for the mechanics of the unit, it is well built and feels solid in use. The incline and decline are reliable and do not feel spongy. You can set the unit to be solid or offer dampening, and I do get some spring squeak at -2 degrees with the dampening active but that’s a-ok with me. I do have the unit directly on plush carpet, so that could be a factor. The motor is audible as it lifts or declines the deck, but is not loud by any means. Plastics are well-thought in design with overlapping assembly to feel solid while providing a surface that is easy to keep clean. The tread is excellent and not at all slippery.

Software and hardware together, this is a solid machine that is well designed and feels very high quality and solid when in use. None of the quirks I noted above would prevent me from recommending this unit to a close family member or even purchasing it again if I was in the market. As I began, I was not a runner before my purchase. I’d run 1-3 miles outside and get winded but not tired – I thought that was just how I was. No – I came to realize that I had environmental allergies and novice pacing. Working out inside a clean environment with a guided pace and a screen rich with information turned my occasional 1-3 into a daily 4-10 mile run (this transformation occurred in a month and a half). This treadmill has truly been a game changer for me and its quality and features are significant factors to keeping my interest. The 2950 has been my favorite Amazon purchase to date.

33 people found this helpful

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Pancakes

2.5 Month Review of the Commercial 2950

Reviewed in the United States on July 17, 2022

Verified Purchase

This is my 2.5 month review. I suffered from a fallen arch & severe tendonitis in my left foot for 20+ yrs, seriously inhibiting my mobility. After a tear last year, I underwent tendon repair & extensive foot posture correction surgery. As of this writing, I am still in recovery. I bought this treadmill to assist with recovery & weight loss & I hope to make this a lifestyle change. I feel this information is important to understand my review.

Amazon purchase - 5 / 5 stars. The delivery & assembly experience was top notch & flawless. The professional assembly folks were done in about 45 minutes & machine was placed exactly where I needed it.

Construction - 5 / 5 stars. No question this is a very solidly built machine, & that's why I bought it. Nothing flimsy. I love the water bottle holders & front tray. I *really* love it's a little wider than other brands/models. Con: the fans are fixed & do not hit me very well. Also, one fan (of two) ceased working entirely after about one month. NordicTrack sent me the replacement part but I have not installed it as of this writing because it looks quite detailed & complex.

iFit Software - 3 / 5 stars. I was worried about forced [expensive] proprietary software, but I find I REALLY enjoy walking in locations around the world. It makes exercise less daunting & even fun. As others have complained, it's disappointing you can't install things like Netflix, YouTube, etc [easily?]. My biggest complaint: I can only limit the machine to *maximum* 4mph. During my recovery, there is NO WAY I can handle that fast. I have to watch VERY closely & override quickly when the workout speeds up faster than my ability. Sometimes I'm overriding constantly; the machine tells me it's modifying the workout, but seconds later it speeds back up again. Some workouts seem better than others in terms of the machine constantly overriding speed. It's annoying & dangerous. I've almost fallen 3-4 times because of this & have to pay constant attention. I don't know who decided 4mph is a good maximum, since I know many others are in recovery mode, too. I would love & BEG NordicTrack to allow a much smaller maximum. It's software so this should be easy. iFit also needs to add more walking & active recovery workouts in their lineup.

iFit Heart Rate Monitor (chest strap) - 0 / 5 stars & it deserves far less. As most other reviewers said, what garbage! It worked only once & it was WILDLY inaccurate. So wild I'd be dead if the readings were true. I even tried changing the battery several times. Do yourself a favor, pitch the iFit HRM strap in the trash & get a quality HRM. I'm using a 6-8 yr old Polar chest strap, which pairs perfect *every* time & generally reads nearly the same as my Garmin fitness tracker.

ActivePulse HR - 4 / 5 stars. My Polar HRM pairs perfect but as other reviewers have mentioned, it takes 2.5 to 3 mins before ActivePulse takes effect in your workout. Another con - if iFit thinks my heart rate is too low, it speeds up the machine. Oftentimes, it's too fast for my current mobility & I have to quickly override to a lower speed. I wish it would add incline rather than speed & I wish I had the ability to tell it to do that.

Other Comments - I love to see the time & distance *left to completion* but I have to tell it that every single time I start a new workout. I wish the machine were smart enough to remember. On the plus side - the 22 inch screen is simply amazing. Another idea - I wish it had a clock.

Final Comments - 4 / 5 stars. I *love* this machine. I realize this machine is primarily designed & marketed to runners. Even with my recent corrective surgery, I'm not sure I'll ever be able to be a runner. I bought this machine specifically because the VERY solid quality, wider size, & large screen. I just wish it were more forgiving for those of us who are walkers (and might always be due to physical limitations).

95 people found this helpful

Helpful

astroAPhi

Treadmill is fabulous, iFit is a bit buggy

Reviewed in the United States on January 19, 2022

Style: Commercial 2450 Treadmill (2019 Model)Verified Purchase

I am a mid-distance runner, and I live in the rainy Pacific Northwest where outdoor running is absolutely miserable during the winter months. I used to be an Orangetheory member pre-pandemic, and was spoiled rotten by their treadmills (very cushy on the knees) after hating treadmills because I was used to crappy ones with zero deck flex. However, I don't see myself joining a gym again because 1. pandemic and people are gross, and 2. I needed a more flexible schedule and I got tired of overbooking my life to squeeze in a class at specific times. I have small kids and often run at night after they go to bed. My motivation to run at that time is not low, but my motivation to drive to the gym at that time is.

We bought this treadmill as a Cyber Monday deal after agonizing over whether or not to go with a Peloton treadmill (but the aforementioned small kids and accidents scared us off). So far, the treadmill itself has met expectations and we love it. My knees are still fine without the overpriced Orangetheory treadmills, and I'm able to maintain my fitness this winter instead of sitting on my butt all winter and trying to desperately recover my fitness every spring.

The treadmill is VERY heavy, you need 2-3 people to get it into the room to set up, and that's in pieces. (Some people have suggested keeping it in the box but it is way too heavy to move that way without some serious equipment or professional movers.) I would not suggest attempting stairs with it without professionals doing the work. Building was not difficult but you do need to follow the directions, and 2 people is best for attaching the screen (everything else can probably be done by one person). My husband (non-engineer but handy) did a step too early and it took me (engineer and stickler for directions) about an hour of explaining to him that was probably why not all the holes were lining up before he finally undid that step. He will still complain to this day that their tolerances are not good, but I'm 80% sure it was user error.

The treadmill comes with a 1-year free iFIT membership. I love iFIT as a Peloton alternative, which was really my whole reason behind wanting a Peloton tread. I am currently doing a running series to build back up my running base, and their coaches are absolutely solid in terms of their knowledge about physical fitness (and in some cases, cultural knowledge, which was an added bonus that I wasn't expecting). I like that warm-ups and cool-downs are integrated into a workout or you can do a slightly longer pre-warm or cool-down up if you know your body well enough to design your own warm-up/cool down. With Peloton they seem to jump right in unless you pick out your warm up and cool down (and I don't like that because I want my warm-up/cool down to be customized to the actual workout I'm doing, not just a random one that I pick). However, I've had it freeze on me at least three times mid-workout, which is really frustrating because you can't restart workout where you left off, and in one case, it almost caused serious damage to my treadmill when it didn't return to zero incline and I tried to fold it up because I was done and frustrated. Fortunately I realized it wasn't folding correctly but it got jammed pretty good and took some delicate work to unstick, and a small piece did break off. This was within the first few days of owning it. iFit techncial support is slow and after several days of waiting for a response, their best suggestion was to wipe my cache. (Does this mean I lose all of my data generated so far?) We are pretty early into this (about 6 weeks) so I am unsure if I will pay to re-up the membership once our year is up. I am unsure what causes these freezes (I've seen suggestions that it's high user load or perhaps a Wifi interrruption). I am hoping this gets better, but if its the amount of users, the problem is only going to get worse because many people are jumping on the iFit bandwagon, and for good reason.

10 people found this helpful

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diablo12

Solid treadmill - buggy tablet (UPDATE: STAY AWAY)

Reviewed in the United States on June 22, 2020

Style: Commercial 1750 Treadmill (2019 Model)Verified Purchase

11/16/2021 UPDATE:
Save your money and spend it on a cheaper treadmill with no tablet so you can invest in the tablet separately. This is garbage, iFIT subscriptions are falling through after the first free year, since they are not that great but for the first time I have seen that the app is holding the entire tablet and treadmill hostage. They will not let you download anything else netflix, amazon prime or youtube on the tablet so you are forced to renew their subscription. Check out Youtube full of horror stories of people trying to find a hack for variety and entertainment but mostly because after spending $2000 on a treadmill you expect it to be yours and not owned by a corporation that twists your arm every time you do not cough up money to renew. iFit trainers are fine but they talk too much, I like my runs to be peaceful with a view of the moving trail but sometimes I want to watch something else so I am not being a couch potato. This is absolutely unacceptable. I regret this purchase and wish that I had invested in a cheaper treadmill with no tablet to buy a separate tablet to watch whatever I so desire on the run. Its shame, I cannot return this entrapment. Save your money, stay away!

10/1/2020 Update
The Nordic track needs to get it together, the treadmill tablet has gotten bad to worse, it takes 3-5 minutes to boot up and 75-80% of the times shows an error and needs to be restarted. Most of the programs on it have buffering issues, error out, stop working and ruin the run for you. By the time you get it boot up, find something, its already 7 mins in and your mojo to run is dying. I am furious about this since the tablet is the only way to operate it. I MOSTLY do manual runs at this point without running an iFIT program, because it's JUST NOT WORTH THE WASTED TIME to get set up and use iFIT. No one wants to spend 10 minutes getting set up TO RUN- which should be pretty straightforward. Isn't that the whole point of running?
If this is the state within 6 mos of purchase, I am afraid of what to expect down the road, if there is one. Its frustrating and no direct number to reach out to for support. BTW the Bluetooth to connect my (Bose) earphones worked just fine for me until the latest update on the tablet last week. Thanks for nothing!

Pros- I have had this treadmill for a little over a month. The treadmill is sturdy, not as loud- although if you live in apartments, the sound and vibrations will carry based on the construction. The assembly was easy with well-written instructions. The incline and decline work smoothly throughout the workout. The iFit workout library is pretty exhaustive and offers something for all levels in addition to strength and HIIT workouts. Though its hard to see the screen when you are doing the floor exercises. I am glad I got the one with Bluetooth speakers and fans- that helps me go on longer by keeping the body temp down. The feather touch buttons can sometimes be an issue to be clicked twice but it's just something I have to get used to. The tablet size and quality is great - the iFit videos are a pure joy to work with on the high def screen.

Cons: The iFit programs are great when they work- they cause lag in the workout at times and have frozen in between a run where I lost the progress. For the tablet size and treadmill cost, I would have liked a less buggy interface and smoother, quicker operation. I am not sure if I will continue with the subscription after the year is up but definitely the bugginess is an issue for me. I am concerned if the tablet will last me long to operate the treadmill.
The treadmill takes a minute to boot up when you can start running- on multiple occasions the initiation failed and had to be rebooted 2-3 times to get it started.

Additional must-haves:
- I would really like to have the ability to project my phone on this tablet or have native apps on the tablet to play Netflix or Hulu. I am wondering if that's being considered as an option. If they can push that feature in the software update, that would be a great value add and great customer experience.

- I would also love to have some iFit workout videos with just the trail views in different terrains but no audio or commentary over it. this is where I can choose to use the iFit workout and listen to podcasts or music during my run.

40 people found this helpful

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Shoekitty

Sturdy, motivating exceeds expectations

Reviewed in the United States on January 30, 2021

Style: Commercial 1750 Treadmill (2019 Model)Verified Purchase

First of all, I am a women in my 70’s who suffers with mobility problems from spine and RA issues. I have been a faithful gym goer for last 12 years. I do resistance, weights the machines and when I could bare it...the hated treadmill. I hate that thing, so boring. Fast forward to pandemic and gym closures. I just cant do enough at home i decided to go for it, and get a treadmill. I can walk well on treadmill but have issues with my back waking more than around the block. That isnt enough exercise for me. I was lucky to get one here on Amazon as they are backordered everywhere, and not available in sport stores where I live. The price is same as everywhere when you know shipping is included, and it is not with anywhere else.
I was given a delivery date of 1/20/21 and they notified me every step of the way. The delivery men were fabulous. Called me day of delivery, and 30 minutes with in my home. They were careful with product and prepared with special dolly. This bad boy weighs over 300 lbs, so do Some planning.. we had room prearranged on bottom floor outside a sliding door to patio we had them leave it there. We found the best assembly instruction video online at Nordic track. We opened it, went through pieces. He followed video and assembled the bottom. Had our Son in Law help bring it house, placed a mat down...and my husband finished construction from there. My husband is a retired engineer and very methodical and cautious. He doesnt rush anything, lol. He said he did replace a few bolts as he didn't like them, but it wasnt a problem he had them on hand. It took him several hours to construct it, the next day he did the connection of the iFit pad and I was off.
I was taken aback by the size. The profile is large. I know it gives dimentions, but it is different when you actually see it done. There is a small drop from the walking belt to floo, which I have a little issue with because of my joints. But that is half the challenge. . The height from floor to top if the front is taller than I am. I am just under 5’2”. I actually like the treadmill now, and feel very motivated and empowered to use it everyday, and I see quick results ad ,it is fun with the videos. No way can I walk at 2.5 mph like most of the programs are set to. But I can modify easily, the elevation mode goes easily from -2 to 15. If i cant maintain at the Higher elevations after a while without pain in my back, I just lower it. So all programs are adaptable. The several ifit programs I have done are very informative as well as beautiful.
All in all, this is an extremely professional, sturdy treadmill for walking, jogging or running. I love being able to track my past work. I love the stats being shown as you work out. There is music if you want it An adjustable audio board. I can say it is very user friendly. I am not the techiest person out there, I retired before my job had computers!! But I maneuver well without having to read instructions Great buy, great product.

4 people found this helpful

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Good treadmill but there are caveats

Reviewed in the United States on March 25, 2019

Style: Commercial 1750 Treadmill (2019 Model)Verified Purchase

So the treadmill is pretty great overall. I'd researched treadmills for ages and almost went with a incline trainer I'm more of hiker/walker than a runner plus those go up to 40% incline which would be perfect for the iFit guided hikes. So I ordered this treadmill on March 17 and it showed up that Wednesday. The delivery crew showed up on time but they had it loaded first in the truck so they had to play tetris to get it out. Then they couldn't get it on the lift gate. It was at this time I noticed that on the box it says machine lift only. These guys had a tiny dolly. They ended up lowering the lift to get it on to the small dolly and that is when then dropped the treadmill box right in the middle of the road. I thought it crush one of the two guys but he made it out of the way. Finally they get it up to the garage and leave it there but not before knocking over all our bikes like that scene in One Crazy Summer. Anyway they really only had to leave it on the curb so I'm glad they got it into the garage.

So we popped the box open after they left and all seemed to look good. This is HEAVY and a pain to move as was indicated by the machine lift only sticker. When you get it out of the box I suggest installing the piston first so you can roll it to where you want in the house without needing a high school lifting team to assist. That way the deck is locked up and you can just wheel it around. Also take into account where you want it first because this thing will not fit through a standard door without some creative sideways sliding action. Hint: Save some of the box to use as a sled when you get to this step.

Once you have it where you want it goes together pretty easily unless your young kids are crawling all over you while asking a million questions.

iFit is pretty cool but still has a long way to go like perhaps including a search feature. Tech support said they are working on it. But this makes long sessions fly by. It is really amazing! Not Peloton amazing but really great none the less.

Doing the workouts that have you off the treadmill can be a huge pain because the screen is only 10" and doesn't move much. Look to the Nordictrack 2950 if you want to do that stuff easily.

When you set up your iFit account do it via the iFit web page and not on the treadmill. Also make sure you put the - in between the numbers on your included card otherwise it will say the number is invalid or has been redeemed.

If you have a heart rate monitor already that is BLE (4.0) compatible it self sync's just by being near the treadmill and you don't have to use the app like the instructions tell you.

You can't pair your iFit app with this treadmill. Apparently that is for products that do not include a touch screen. There was some confusion on that as well.

The manual also advises that there is an interactive product tour on the touch screen and there is not.

Finally, here is my biggest grip. The description on Amazon sucks so if you go to the Nordictrack page or any reviewer of the 2019 version of the 1750 you will see that this treadmill is supposed to include the tablet holder and a chest strap heart rate monitor. Nordictrack advised me today that the version that is indistinguishable via model number and is sold by Amazon does not include either of these items. I was PISSED to say the least as this is really shady. The tablet holder is an extra $96.00 and the HR Monitor was another $125.00. Reading the reviews and comments here it looks like some people received the tablet holder while others did not and I'm not sure about the HR monitor so your mileage may vary.

947 people found this helpful

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Eustace Lufgren

Some initial problems, but now quite happy

Reviewed in the United States on July 21, 2020

Style: Commercial 1750 Treadmill (2019 Model)Verified Purchase

We bought this in March after we realized, well, the gym was going to be off limits for a while. When it arrived, the box was damaged and we noted the motor hood had been busted off, when unpacking. I eventually got it assembled and in place (this was no mean feat, take your time and do not rush that process, I've done it twice now). The unit worked, but made some unpleasant noises when inclining and declining. It worked for about a few days and then started screaming / grinding loudly. We shut it off and noted the drive belt had been shorn in two lengthwise, and closer examination showed it part of the frame was grinding against that point when inclining.

We had registered immediately, and I had sent in multiple support tickets to ICON/NordicTrack, but never got any response. I tried calling a couple times, giving up after long waits on hold, but eventually I got through to an individual, and this is where the otherwise painful support experience was better...the person walked me through an examination of the unit and we determined the frame itself was bent in a way that repair in place was impossible, so I started through the return/replacement process with Amazon. So do take note if you have to contact support...call the number and stay on til you reach a person...they will likely be helpful, but online support tickets have basically just gone into a black hole, for me. The Amazon return/replacement was also a bit of debacle in various ways, and it took another month to get another unit, but it was manageable if time-consuming, and we got it in the end. Another laborious assembly later (maybe I'm getting good at the process, ha!) and we're in business.

Have had it for a month now, and since this one arrived undamaged, am very much happy with it. No belt slipping, feels very solid, fans blow hard enough, and the iFit integration, as much of a silly afterthought I thought it was at first, is now an essential to me. It helps the most to give your mind something to distract you on long runs, and also having a virtual personal trainer constantly reinforcing attention paid to your form, and the like, is probably very good for me. Even just enforcing something like warmups and cooldowns is new to me, who took to running with an immature attitude of "hop on the treadmill, run at 7.5mph until I can't anymore, hop off". So the iFit integration really makes this one worth it to me, and we will probably end up renewing even though at first it seemed a bit overpriced to me.

Maneuverability is good...once assembled...and as long as you don't have to go through doors. This is a big treadmill. Assembly is a major challenge if you can't fit the box through your front door. We were initially planning to put this in our basement, when I realized (after receiving it) that the height of the treadmill itself would have my head nearly hitting the rafters while running, so we ended up letting this stay in a corner of our living room. We had to disassemble the defective first treadmill in order to get it out of our door, for the return...the process was quite difficult, the plastic grommet that locks the wire in place is not easy to remove without special knowledge or tools once snapped in. Short story...put it where you want it, and assemble it where you want. Measure until you are sure!

I'm happy with the features overall. Bluetooth integration works. The trainer volume and music volume are fortunately split as I rarely like the piped in music, so I keep that off. I'd be happy if you could do a hybrid mode where the trainer track stays on but you can sub in your own music for the music track via Bluetooth, but no complaints, just one thing that might make it nicer (maybe via a firmware update?).

If it broke catastrophically and couldn't be repaired...yes, I'd probably get another one. I never really enjoyed leaving the house for the gym and I was just doing treadmill work there anyway, so this one has ended up making things pretty easy and convenient...just hop on after working from home, and go. And the iFit thing is quite nice in a year where I've had to cancel a lot of travel..."visiting" locations like Austria, Switzerland, Madeira, Tasmania, Hawaii, and the like. Makes it more fun than just staring at the clock and the mile counter. Overall we're quite happy with it.

16 people found this helpful

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