Amazon.com: Customer reviews: Ember Temperature Control Travel Mug, White

Top positive review

Great gift

Reviewed in the United States on January 19, 2020

I got this for my father for Christmas as he has a long commute, he uses it everyday and says it performs consistently and keeps his coffee hot throughout the commute

Top critical review

Critical reviews›

John H

Worst product ever, avoid!!!!!!!!!

Reviewed in the United States on February 18, 2023

I made mistake of buying three of these for the family ($600+ in total) and I might as well have burned six $100 bills. Not only have they never worked reliably, I have wasted dozens of hours of my life unsuccessful trying to get them to connect and stay heated. Virtually no customer support, they publish volumes of troubleshooting tips on their website and point you to those but they none of them ever work because this is a product that bever should have been brought to market until they figured out a way for the product to actually do what they claim. Biggest waste of money and by far the worst product I have ever purchased on Amazon in my entire life. Just absolutely terrible.

One person found this helpful

159 total ratings, 53 with reviews

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From the United States

Great gift

Reviewed in the United States on January 19, 2020

Color: WhiteVerified Purchase

I got this for my father for Christmas as he has a long commute, he uses it everyday and says it performs consistently and keeps his coffee hot throughout the commute

Helpful

John H

Worst product ever, avoid!!!!!!!!!

Reviewed in the United States on February 18, 2023

Color: WhiteVerified Purchase

One person found this helpful

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Christine

Keeps the coffee at the perfect temperature

Reviewed in the United States on January 20, 2020

Color: WhiteVerified Purchase

Keeps my coffee hot when it’s cold out. It keeps it at the most perfect temperature. Great product.

Helpful

Ron Peoples

Support the Idea but not yet a good product.

Reviewed in the United States on November 19, 2019

Color: WhiteVerified Purchase

I love the product when I first received it. I personalized the LED lights to be my name and my phone number which is super cool. Then the second day using it I realize some issues:
1. Battery life is extremely short. You can only use them on your desk and make sure your mug charger is there.
2. The capacity is really small. 300ml? Not even enough to drink for a 30 min walk to the park.
3. White color is impossible to clean. I used the mug for my morning supplements, which are in green color. The Mug lid is very green now both in and out.
4. Easy to break!!! The lid stopped locking to remain open on the 3rd day. Oh, also make sure you don't place them on the mug charger while it's not 100% dry!

I love the idea but this mug has bought me more trouble than actually enjoy it. I would like to get a refund.

Helpful

TB0ne

Great but keep charging it!

Reviewed in the United States on February 18, 2020

Color: WhiteVerified Purchase

I gave this to my wife and she loves it. The only draw back is the battery life is shorter than desirable.

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Claudia H.

Ember

Reviewed in the United States on February 24, 2020

Color: WhiteVerified Purchase

Love it

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Harry Albers

It did not last 60 days and then stopped working.

Reviewed in the United States on May 28, 2023

Color: WhiteVerified Purchase

This was been very unreliable and stopped working after 60 day. There is no phone support! I had a regular white mug which is still working. I bought this travel version for my wife for a birthday gift. It stopped working about 6 weeks after using it. We tried resetting it. Hopefully they will replace it.

Helpful

Akshay Jain

I did not like the product much. Cleaning is difficult and its battery life is also short

Reviewed in the United States on October 14, 2021

Color: White

The media could not be loaded.

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Amazon Customer

Only 30 day warranty

Reviewed in the United States on December 10, 2020

Color: WhiteVerified Purchase

Liked, kept coffee at perfect temp, leak proof,
Disliked, why does it need to pair with my phone, it is fidgety to turn on, the lid no longer stays open when pushed..something apparently went wrong inside the lid..I tried to get warranty help. If you don’t purchase from ember.com you don’t get support.

30 day warranty on a coffee cup that costs over $100. The lid malfunctions and the whole fancy electronic coffee cup is rendered useless because I can’t even order a replacement lid.

I do not recommend this product.

Helpful

C. Moore

Doesn't keep a charge long enough to keep drink hot to drink

Reviewed in the United States on January 18, 2020

Color: WhiteVerified Purchase

I was so excited for this product and the concept of it. I bought 6 of this model and 2 mugs this year for coworkers and family members for Christmas. When I got mine, this one, I was very disappointed with how fast the battery dies. When I talked to the other owners they confirmed they had the same experience. It's almost as if the cup itself doesn't keep the drink insulated enough to maintain temperature with little warming adjustments to keep it there. Beautiful design and quality construction overall, poor functionality.

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