Amazon.com: Customer reviews: LG Electronics G7 ThinQ Factory Unlocked Phone - 6.1in Screen - 64GB

Top positive review

Great condition. Works well. Color different than description.

Reviewed in the United States on May 14, 2020

Came in very good shape. You could tell it was not brand new, but barely, and once I put a case on it, it was brand new again!! The description when I purchased it said it was gray, but to my surprise, it was dark metallic blue. To me it was like finding a golden ticket in a candy bar. With cases covering the majority of phones these days the color of the actual phone isn't important to me, but still I feel like it's worth mentioning in case that is important to potential buyers.

Top critical review

Critical reviews›

NWood

Was not factory unlocked contrary to their advertising

Reviewed in the United States on September 26, 2020

First of all, the phone itself is great. It is very fast. I have no problems at all with it other than I wish it got a little bit more reception. Sometimes it gets one bar less than a Samsung S7 at the same location. However, I give this such a low rating because I did not get a factory unlock phone. When I try to get on Google pay, it said this is a rooted phone with an over installed image. It also would not allow me to use AT&T Wi-Fi calling, because it is not a factory unlocked phone. Unfortunately, the cellar was either mistaken, or purposely misleading hoping the consumer would not be an advanced user and find these things out. It is a good phone, and I can do without the features, but there are times that I really do wish I could use Wi-Fi calling. I tried Google pay Simply to verify my suspicion that it was a rooted phone with LQ G7 Thinq image installed from the net. Other services will not work on this phone either, such as My ATT. It takes security very seriously, and the since this is a rooted phone with who-knows-what installed under the hood, they will not allow this system to access this portion of their Network.

364 total ratings, 103 with reviews

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From the United States

Amazon Customer

Great condition. Works well. Color different than description.

Reviewed in the United States on May 14, 2020

Verified Purchase

Helpful

J. R.

Excellent price, looks, feels and works like new

Reviewed in the United States on March 28, 2020

Verified Purchase

Edit 4/2/2020: After trying to set up Google Pay, I discovered that this phone has the SW for the unlocked model flashed onto it, LMG710ULM, but is definitely not the factoy unlocked model. It won't update to Pie and GPay will not work, but other than that the phone is great. I believe the sellers should be a bit more honest about these things, or maybe they don't know about them. I'm still enjoying the phone and will be keeping it.

I was worried about buying a renewed phone but as soon as I opened the box, my worries were put to rest. My LG G7 looked brand new, no signs of wear and tear. I quickly checked to see if it was indeed the factory unlocked model and it was. Definitely satisfied with my purchase from Re-cell.

11 people found this helpful

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NWood

Was not factory unlocked contrary to their advertising

Reviewed in the United States on September 26, 2020

Verified Purchase

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JonyP

Great phone, amazing pictures and viceos

Reviewed in the United States on October 14, 2019

Verified Purchase

It's great phone overall, but my my mics doesn't work, only on speaker, that's quite annoying. I know I'm not the only one with this problem, but renew for me means, like new, without any problems. It's a my third LG and I'm really impress with the quality. My first choice for photo and video because I'm post a lot.

Helpful

Corvec

Seller (RE-CELL) works with you, but it may not be perfect at first

Reviewed in the United States on June 18, 2020

Verified Purchase

I ordered an LG G7 ThinQ for $200, but I now have an LG V40 ThinQ. I did get what I ordered. So... what happened?

First, the phone I got was in great condition. There were just a few issues.

1. Getting it set up with my carrier (Visible) took some effort.
2. It wasn't showing up as a Google Play Certified device, so some apps (like Netflix) couldn't be installed.
3. It wasn't receiving OTA updates and was still on Android 8.

I tried flashing a more modern stock firmware to it and was able to get my carrier to accept it, but I was only able to get up to Android 9 and still wasn't seeing OTA updates - nor was it Google Play certified. The IMEI was that of an unlocked phone, but the fact that Google thought it had been tampered with made me suspicious. I contacted the seller, RE-CELL, and they offered to let me return it for a refund or upgrade to either a V40 for $40 extra or a G8 for $80 extra. They confirmed that they both would have Android 10, would be factory unlocked, and would be Google Play certified.

Only one of those was true. The phone was, in fact, Google Play certified, but it had a Sprint IMEI and I couldn't get it set up on the carrier. I cross-flashed it to the unlocked firmware, following someone else's advice online, and was able to get it working with my carrier while still being Google Play certified. It's on Android 9 but I may be able to get OTA updates - if not, I'll be able to update it to Android 10 manually, once that OS update is pushed.

Both phones have been great values for the money.

One person found this helpful

Helpful

DLK

Beware - this phone is re-flashed to unlock it. You cannot upgrade to Android 9.

Reviewed in the United States on May 9, 2020

Verified Purchase

The phone is fine except I should be able to upgrade from Android 8 to Android 9. The MEID sticker reveals that this is actually model LG-G710PM, but the software and seller's ad says it is the LG-G710ULM. I believe that because this is a re-flashed phone I cannot upgrade to Android 9. The seller does not disclose that the phone is not the actual unlocked model and the upgrade software does not work, probably due to a model/MEID mismatch.

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James J.

Not Verizon compatible

Reviewed in the United States on September 28, 2019

Verified Purchase

The arrived in great shape but it was a Tmobile phone and not Verizon compatible, everything seemed to function properly. Disappointed I didn't get to use it, returning to seller

Helpful

lneif

Great so far

Reviewed in the United States on April 13, 2019

Verified Purchase

Only had the phone for a day but so far so good. Phone works like new. Only odd things were the repackaging was off and amazon (i assume did the repacking) put in a non-oem charger and 2 cables. Also there was the previous persons sim card. But was as easy as putting my sim in and it was ready to go. (It was a sprint sim and i have at&t so the phone is unlocked)

4 people found this helpful

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Allen

Buyer BEWARE

Reviewed in the United States on September 9, 2020

Verified Purchase

Just to be clear this is a great phone, I have one for my personal use and it is an amazing value. This review is for the seller and the misleading way they sell these phones. I bought this phone for my wife, because I love mine. We got it and installed her SIM card from her old phone (we use T-mobile). The first thing I did was attempt to upgrade the operating system. These phones come with Android 8.0, however, LG has since pushed out Android 10.0 for these phones. I got a message that the phone was up to date and no updates were available. How can this be, when my phone is running android 10.0. I then checked the last security update on this phone, it was from September 2018, again it would not update. On my phone the last Security update is April 1, 2020. I did some digging and found that LG has a program you can install on your PC. You can connect you phone to you PC and get the updates directly from LG. I did this using the LG bridge software. When I connected to the service I got a message back from LG that they did not recognize this phone and could not complete an update. Next up, I found that there were certain apps within the app store that would not load or work on this phone (Disney+ was one of them). I have contacted the seller and was told that the phone was fully unlocked and I needed to use an APK sideloader to access all of the apps. My wife is not a techno guru, she just wants a phone that works and apps that work from the App store. So yes, this phone works with any carrier, but it is not truly unlocked for any carrier. If you don't care about using the app store, or about security updates, go for it. For my wife that's not cool, the phone is going back, and I will find another seller that provides models that are fully compatible with T-mobile. P

6 people found this helpful

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Sheldon

Works for everything but the 600MHZ LTE71 band

Reviewed in the United States on May 4, 2019

Verified Purchase

Great phone, got it as a work phone to go with a personal G7 ThinQ as the 4G LTE coverage around here is primarily on the band 71 600mhz LTE through T-mobile. My personal phone has no issue with service across the country, this one struggled to match my decade old first-gen 4G blackberry. Frequently it would have no service when my personal phone had perfect signal. They are the same phone, yet this one wasn't getting any service while the other one could make and receive calls and use the internet.

I did a month of troubleshooting with the carrier, including two new sim cards and network resetting, manual selection and operation, and a full wipe of the phone. Nothing fixed it. Maybe this was a bad refurb, I can't say. I returned it for a new G8 from the carrier as I'm sick of trying any more. The price was good, and if you live in an area without the 600mhz towers this will work fine but the whole point of this phone is to use that new spectrum and it just can't when it is supposed to.

One person found this helpful

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LG Electronics G7 ThinQ Factory Unlocked Phone - 6.1in Screen - 64GB - Platinum Grey (U.S. Warranty) (Renewed)

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