Amazon.com: Customer reviews: Ring Alarm 8 Piece Kit + Echo Dot (3rd Gen), Works with Alexa

Top positive review

The ring alarm and app are fantastic products

Reviewed in the United States on October 13, 2019

High quality and do a great job, app is super easy to use and very handy to check in on the house. Took about 30 minutes to set everything up and had no difficulties though I am a millennial.

Top critical review

Critical reviews›

garlicmama

Horrible customer service and poor user documentation

Reviewed in the United States on July 12, 2019

The user documentation online and via "chat" support is awful! The representative was rude to me and dismissive when I needed to update my wifi password. If upon searching their online "Help" pages it said I can't update the password unless I'm the admin I could have saved an hour of my life. Nothing during the help chat was helpful or constructive. The rep was condescending as if the admin power was obvious even though it wasn't available when I searched. If they had been cool about it, fine, but not defensive and dismissive.

3 people found this helpful

13 total ratings, 7 with reviews

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From the United States

Dave

The ring alarm and app are fantastic products

Reviewed in the United States on October 13, 2019

Verified Purchase

High quality and do a great job, app is super easy to use and very handy to check in on the house. Took about 30 minutes to set everything up and had no difficulties though I am a millennial.

Helpful

ty.s07

Initial impressions of the Ring Alarm

Reviewed in the United States on June 12, 2019

Recently received my 8 piece Ring alarm and wanted to give some initial impressions / helpful feedback. First off I noticed the magnet part of the contact sensor would not work with my door trim (casing) so I started researching to find a way to make it work. Long story short I ended up pulling the actual magnets out and using the provided 3M VHB tape to attach them to the door trim, worked like a charm and will also allow me to paint the magnets to match the trim for more of a stealth look.

Hardware - The alarm was a piece of cake to setup. I literally set everything up (including hardwiring the base station) in an hour or less. I’ve only been using the alarm for a few days but having more piece of mind while away from home is well worth the price tag. The motion sensors work great, the door sensors worked well and everything synced up on the first try.

Software - The app is pretty well rounded and intuitive. It allows you to set up guest accounts with guess passcodes which is a nice feature for family to use. One thing - every time the alarm is armed or disarmed I receive a notification even if I’m the one doing it. I don’t mind the alerts from others using the alarm but the notification that I’m triggering it is a bit annoying over time. It is possible that this can be turned off and I haven’t figured it out yet but I’ve researched some and can’t seem to find a clear answer. Another negative in my opinion, the keypad is rechargeable which is nice but I decided to mount and hardwire mine, the keypad has lights that come on and stay on when it’s hooked to power which can be annoying, when the keypad is disconnected from power it enters “power save mode” and the lights go off. I wish the keypad would enter power save mode when it’s directly connected to power. I have NOT integrated the alarm or my existing cameras with Alexa. I will update this once I do.

Overall - The alarm is a good value for the cash. Regardless of if you need several sensors and keypads or if your install is pretty basic I think this alarm covers all the necessities one would want from an alarm. Sure others on the market offer nicer features but are also more expensive. This alarm does exactly what I need it to do and didn’t break the bank in the process. The free echo dot was a nice bonus too, never thought I’d utilize an Alexa device but I find myself using it more and more everyday. If you’re looking for a good entry level alarm that covers all the basics, in my opinion, you’ve found it.

7 people found this helpful

Helpful

Timothy Tripp

Very happy with it so far

Reviewed in the United States on April 5, 2019

I understand why some people didn't love the system until it had Alexa integration, but that was added before I bought it so I've only had experience with a real "Smart Home" experience. Generally, I turn on the alarm with my voice or phone and disarm it with the keypad or my voice. Works great every time. I especially like the Ring App history display, which shows me when every point of entry was opened or closed, when the system was armed/disarmed and (presumably) any time an alarm was tripped.

The biggest thing I like is how I can customize the sound when a door is opened and turn the sound off altogether when the same door is closed. We have a very subtle sound so we know when the doors are opened and after the loud beeps on open/close of our old system, this is a great improvement. I really like that the base station has a cellular backup signal in case you lose wifi and it needs to send out an alarm. My last alarm company charged extra for that.

Last note - This is a no-brainer if you also have a Ring doorbell or cameras. For that $10 a month you pay for monitored alarm service, you also get unlimited online storage for your doorbell and camera(s). Too bad it doesn't work with the Blink cameras I bought last year (also owned by Amazon).

One person found this helpful

Helpful

Moriah and Shawn

Great features, great service!

Reviewed in the United States on January 27, 2019

I have used an alarm from my internet provider for 2 years because I was on a contract with them. I actually started by getting a Ring Doorbell, and now have changed over my alarm system to Ring Alarm and I have to say, I like it a LOT more than what I had before. Ring Alarm has better features and a lot more personalization options to make it your own. Plus, my experience with their customer service so far is outstanding. You can email them, jump on live chat, or call if you need. I haven't tried the live chat yet, but next time I need something I think I'll try that. Anyway, really great product, really great people. I say jump right on this product if you're in the market for really great home security!

2 people found this helpful

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garlicmama

Horrible customer service and poor user documentation

Reviewed in the United States on July 12, 2019

3 people found this helpful

Helpful

Xiaoxing Zhu

Worst experience ever, fail upfront for setup, does not connect to internet

Reviewed in the United States on May 29, 2019

Very unhappy with the setup. Received the unit and tried hours to setup the alarm. Kept saying "cannot connect to internet even though we're connected to your network". Tried both wired and wireless, none works. I have Google wifi mesh and the internet is working perfectly fine, all other devices are happily connected.
Wasting my money and time, worst setup experience ever.

Update: Give it three star for now. Finally after almost one hour's retries, it finally connected. Maybe it was a problem with the setup service being unstable.

One person found this helpful

Helpful

jeff blosser

Great security system

Reviewed in the United States on July 6, 2019

I actually got the 14 piece bundle which pretty much covers everything in my house ok so once you start using the app it walks you through the set up process and it is very easy to set up and install this is my first security system and must say I'm very pleased with it only thing is the siren could be louder but you can buy dome sirens to place throughout your home to increase it's effectiveness no glass break sensors but my understanding is that they will at some point become available professional monitoring and video storage is very reasonable at $10 a month or $100 for the year and with many devices to add expand your system

One person found this helpful

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Ring Alarm 8 Piece Kit + Echo Dot (3rd Gen), Works with Alexa

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