Top critical review
1.0 out of 5 starsAsus product support is garbage, unit is a known lemon
Reviewed in the United States on March 27, 2019
About 2-3 months in the speakers started crackling when they were muted. The unit's mouse started to lag and then stutter to catch up. Eventually it would not turn on even when fully charged. We call asus and it's still under full warranty awesome. Send it in for free. Amazing. They send it back. The bottom has a perfect silver circle. They've punctured it...um okay. They've damaged a hinge...that's weird. Turns on and still works for the limited stuff I need. Netflix in bed, word processing, and paying bills. ONE WEEK LATER. Same issues start. I check the repair report.
Problem/Symptom. Blank.
Replaced Parts: Blank.
Action: Blank.
Well that was absolutely unhelpful. I call and explain all this to them that there are weird small damages that make NO SENSE on the unit that the report has ZERO INFORMATION and oh yeah been back in use LESS THAN a WEEK and it's exhibiting the EXACT SAME issues we sent it in for before. "well we can't guarantee we will fix the damage we caused since you didn't keep the box we sent it back in" and they can't guarantee the didn't cause the damage during the repair. (I know the damage wasn't from shipping back because that box was fine).
Absolutely ridiculous.
We have square trade protection on it as well so I may go through them next and try and get a new unit because this one must be a lemon not that they'll admit it? Not sure. It's exactly what we're looking for in terms of functions, word processing, small and portable, with some apps, but definitely not the headaches.
Update: trying to get a refund from ASUS for this unit. I can’t do word processing on google while it’s charging the speakers are still crackling. They created a fedex label to send it back BUT WONT TELL ME WHAT IS GOING TO HAPPEN how sketchy is that???
Final update: the unable to do basic functions while the chromebook is charging is a known issue according to square trade and they will fix it. So buyer beware.
