Amazon.com: Customer reviews: HP Chromebook 14-Inch Laptop with 180-Degree Hinge, Full HD Screen, AMD Dual-Core A4-9120 Processor, 4 GB SDRAM, 32 GB eMMC Storage, Chrome OS (14-db0050nr, Snow White)

Top positive review

So happy I purchased this!

Reviewed in the United States on December 31, 2019

I am so happy with my purchase! I love this laptop. I have a MacBook Pro that I use as my 'home' computer, and I use this one as my 'travel' computer. I take this one with me on vacation, to coffee shops, friends houses, etc. This laptop is fast, easy to use, and holds a charge for a long time, and the price is fantastic. There's not a whole lot of storage space on it, but for internet browsing and streaming, it is perfect. Plus, for any papers or pictures or anything, you can always use google docs or slides. I am very happy with this purchase and love this laptop!

One person found this helpful

Top critical review

Critical reviews›

Kindle Customer

Issues within the first three months and impossible to service

Reviewed in the United States on December 13, 2020

I am completely fed up with HP and this device. I wish I never bought it.

It worked for a little over 2 months and then the trackpad would start to lock up randomly to the point it was unusable without a mouse. When I tried to contact HP, I had a really hard time getting help from their support line. They were unresponsive and unhelpful. Finally, I got a hold of someone who let me send the unit in to have it repaired.

I had issues with the repaired unit ever since I got it back. It loses video images and and I am unable to get it to connect to external monitors or to cast to Chromecast. Once again, I tried to contact support and had issues getting anyone to respond. As with before, when I did finally get someone, they were not helpful - I feel like I was getting stock answers that had nothing to do with what the problem was.

I finally gave up and swore I would not go with another HP device (Chromebook, printer, or other device). It just isn't worth trying if you can't get support because HP is too big and bureaucratic for their britches these days.

5 people found this helpful

5,164 total ratings, 819 with reviews

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From the United States

Annie

So happy I purchased this!

Reviewed in the United States on December 31, 2019

Style: 14" FHD Non-Touch ScreenCapacity: 4 GB SDRAM, 32 GB eMMC StorageColor: Snow WhiteVerified Purchase

One person found this helpful

Helpful

Debbie Evans

Still going strong!

Reviewed in the United States on January 3, 2024

Style: 14" HD Non-Touch ScreenCapacity: 4 GB SDRAM, 32 GB eMMC StorageColor: Chalkboard GrayVerified Purchase

It's been 2-1/2 years and this HP Chromebook is used every day. It's still like brand new. I paid $162 August of '21 and recommend it wholeheartedly. My cat Frank loves it, too!😻

2 people found this helpful

Helpful

Karen Adams

Almost perfect but has heating issues

Reviewed in the United States on June 14, 2019

Style: 14" FHD Non-Touch ScreenCapacity: 4 GB SDRAM, 32 GB eMMC StorageColor: Chalkboard GrayVerified Purchase

This chromebook was a big upgrade from my 6 year old chromebook but in one way it felt like taking a step back. My old chromebook for the same price point had a fan and never had overheating issues unless I really pushed it. This new style of chromebook however doesn't utilize fan cooling and claims that the new processor chips are created to not require anything beyond passive cooling by temporarily dropping the chip power if things get too hot.

This might work for people simply using the device as a document tool, but the world has shifted to streaming entertainment media and that is where this chromebook falls very short. While the chromebook has a 1080p screen it can only stream 1080p content for maybe 30 minutes before the chip is forced to scale down in power to help cool off. Doing this demolishes the chromebooks ability to stream content, causes lots of hitching and lagging, and makes you either turn the content down BELOW 720p to cool off or just stop streaming content altogether.

This is a big deal since a lot of people are going to want to stream at the resolution the screen is capable of.

Other than that the HP 14 works great.

231 people found this helpful

Helpful

Scott I. Bryan

Very fast Chromebook

Reviewed in the United States on December 27, 2023

Style: 14" HD Non-Touch ScreenCapacity: 4 GB SDRAM, 32 GB eMMC StorageColor: Chalkboard GrayVerified Purchase

This HP Chromebook is taking the place of a HP laptop with 2 gb of ram which was getting bogged down just about every time I used it. The Chromebook is very fast and the chrome os has not gotten bogged down once.

One person found this helpful

Helpful

Cindy Brown

Perfect match perfectly priced

Reviewed in the United States on January 29, 2020

Style: 14" HD Non-Touch ScreenCapacity: 4 GB SDRAM, 32 GB eMMC StorageColor: Chalkboard GrayVerified Purchase

This is so far the best priced chrome book that I have purchased. I'm not an expert on these things and as a matter of fact as much as I love electronic gadgets we clash like oil and water. So bearing that in mind and strictly in my opinion I give it 5 stars because it is "simply" easy to use, yet it has the appearance of a high dollar device, if your into that, it fits in well anywhere you go. Thanks to hp for putting together a wonderful gadget!

8 people found this helpful

Helpful

Julie siordia

Just stopped working after 2 years.

Reviewed in the United States on February 13, 2022

Style: 14" FHD Non-Touch ScreenCapacity: 4 GB SDRAM, 32 GB eMMC StorageColor: Snow WhiteVerified Purchase

So bought this for my son to watch Netflix, Hulu and prime. It was great. It sat on his desk for two years and it was awesome, he’d watch his movies on it when he had free time. One day he went to watch it and said it wouldn’t turn on. So I went to see what was wrong thinking it was a dead battery only to see it was plugged in. Told him to give it a minute, after 20-30 mins I tried to turn it on and nothing but black screen. Light on side says it’s charging but screen won’t do anything. For something that has been stationary and handled with care it should have lasted longer than two years. He only gets 2 hours max of screen time a day. Sucks. In the market for a new one if this can’t be fixed for a reasonable amount of money.

2 people found this helpful

Helpful

Kindle Customer

Issues within the first three months and impossible to service

Reviewed in the United States on December 13, 2020

Style: 14" HD Non-Touch ScreenCapacity: 4 GB SDRAM, 32 GB eMMC StorageColor: Chalkboard GrayVerified Purchase

5 people found this helpful

Helpful

Platcrates

This is not a touch screen!

Reviewed in the United States on August 30, 2022

Style: 14" FHD Non-Touch ScreenCapacity: 4 GB SDRAM, 32 GB eMMC StorageColor: Chalkboard GrayVerified Purchase

We love Chromebooks and ours got to the point where they were no longer supported or the software upgraded...so it was time to pick out some new ones. I did a lot of research and study on the different types and whether they were touch-screen or a tablet/laptop configuration etc, etc,
Then I went to C-Net and checked out the reviews and finally decided on the HP Chromebook. It is durable for mine and my wife's use and light enough to keep handy without having to constantly put it in a sleeve or carrying case.

One person found this helpful

Helpful

Catrya

Good condition except for 2 small scratches

Reviewed in the United States on April 2, 2024

Style: 14" HD Touch ScreenCapacity: 4 GB SDRAM, 32 GB eMMC StorageColor: Chalkboard GrayVerified Purchase

This laptop was a good price as "used". It was fairly clean. 2 small scratches upper right on screen that are not notable when viewing web page. I'll be using it frequently to make sure it is working correctly with battery life, etc.

Helpful

E. B. MULLIGAN

died 8 months later

Reviewed in the United States on January 9, 2020

Style: 14" FHD Non-Touch ScreenCapacity: 4 GB SDRAM, 32 GB eMMC StorageColor: Snow WhiteVerified Purchase

Update 9/24/2020 - died today - system freezes after one minute and goes to black screen. HP product support unable to help, I tried their online chat and they are unable to help. I put in my serial# and product code to no avail. super depressed - this plus covid plus wildfires - HP you really let me down.

Arrived today (1/8/2020) I ordered it after much research and perusal of reviews. It arrived and the first thought out of the box "huh, PLASTIC" says it has a plastic frame so it feels cheap. Opened it up and it is dead, needed to be charged so I waited 4 hours while it charged. Fully charged it searched for updates and downloaded for over 10 minutes. Next was quick and easy, loaded my google/chrome profile from my gmail sign in, and then it went black - no warning and stayed black while I tried everything to figure out why it was not turning on. Finally came back on. Then I noticed as it started to get super hot that THERE ARE NO VENTS. Well that explains the heat. On the plus side the keyboard is super. Still I am wondering if this was a bad purchase and knowing I have a short window to return it I am holding onto the boxes and packaging it came in.

Update Day 3: no more overheating, I am chalking it up to setup overload. This a a huge improvement of my awesome first chromebook 5 years ago. This one debuted June 2019 and currently Google has the OS set to expire summer of 2026 which for $210 is a great deal. I have 6-7 tabs running at anyone time without a slow down. A True HD picture. Super fast page load and a nice size screen. PLUS no worry about viruses - Priceless. LIG.

Day 8: Still going good. I will note the the battery life is 5 hours with the light on full bright. No more over heating.

5 people found this helpful

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HP Chromebook 14-Inch Laptop with 180-Degree Hinge, Full HD Screen, AMD Dual-Core A4-9120 Processor, 4 GB SDRAM, 32 GB eMMC Storage, Chrome OS (14-db0050nr, Snow White)

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HP Chromebook 14-Inch Laptop with 180-Degree Hinge, Full HD Screen, AMD Dual-Core A4-9120 Processor, 4 GB SDRAM, 32 GB eMMC Storage, Chrome OS (14-db0050nr, Snow White)

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