Amazon.com: Customer reviews: BenQ PD2720U 27 inch 4K UHD IPS Monitor | HDR |AQCOLOR for Color Accuracy| Custom Modes |eye-care tech

Top positive review

Great color, Great selection of ports, Super adjustable stand, and Very pricey

Reviewed in the United States on May 13, 2021

I take a lot of photos (RAW) and needed a nice monitor to work my photos into JPEGs. Specialty monitors for this can be thousands of dollars, and the BenQ PD2720U 27 inch 4K UHD IPS Monitor is $1,000 or less, so its a nice compromise. The 4 K resolution, over 1 billion colors, and terrific color gamut are all nice features but you pay a hefty price compared to a 1080 resolution 27 inch monitor with normal color offering. On the other hand, I can see the difference, although sometimes subtle. The stand is incredibly adjustable which I needed. I also needed the fantastic port selection ( I use DisplayPort (1.4)). Brightness is fine and contrast is normal for the IPS type Panel. If you have the $$, go for it.

Top critical review

Critical reviews›

Danokayth

Holds its own against 27 inch iMac Retina Display but has reliability issues

Reviewed in the United States on April 10, 2020

Update: 1.5 years in, the corners of the display are malfunctioning. Pretty disappointing reliability for such a pricey product.

Bought this monitor as an external for my 2017 iMac. Since I'm working from home for the foreseeable future, the idea was to connect work computer to one input and my Mac to the other so I could have a single desk setup and easily switch between work and fun. That meant I needed a display that had two 4K inputs and could hold its own against the iMac display in terms of crispness, contrast, and color reproduction. After a few days of tweaking settings, I think I've got the two displays nearly color and contrast matched and it is truly lovely. The little control puck makes it insanely easy to perform these adjustments and switch between my work and Mac setups. I really love it. This is a pricey monitor but I think it delivers in terms of quality and usability.

4 people found this helpful

59 total ratings, 21 with reviews

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From the United States

SAK

Great color, Great selection of ports, Super adjustable stand, and Very pricey

Reviewed in the United States on May 13, 2021

Verified Purchase

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Jochen D.

Nice-looking high-quality modern monitor. But what were they thinking when they placed USB ports?

Reviewed in the United States on March 23, 2020

Verified Purchase

I was looking for 10-bit/color photo/video editing suitable 4k monitors with Thunderbolt/USB-C connectivity. The built-in KVM and flexibility in changing/comparing color modes convinced me to give these a try.

Would buy again. In fact, I ordered two of these monitors.

Both monitors arrived quickly, they don't have any stuck pixels, they perform as spec'ed. I am happy with the clean look and slim bezels.
Cons: well, they are pricey in absolute dollar amounts - however, they are relatively cheap for the feature set they offer.
The only con on the product itself is the highly unpractical placement of the USB ports in the back. I guess, the manufacturer assumes that these will just be used for 2.4GHz knobs for keyboard and mouse that can stay connected forever. They are hidden behind a cover and barely accessible. I will get a cheap USB hub providing external access to USB ports.
I have seen negative comments about the quality of the built-in audio speakers. Well, that is correct. But, whoever can afford this product probably has the means to access any quality audio that is desired. I personally see the included audio more as a nuisance because modern OSs (Windows/Linux) latch onto them when the monitor gets connected.

8 people found this helpful

Helpful

Brummo

A few minor exterior design issues mar an otherwise fantastic photography monitor

Reviewed in the United States on October 22, 2019

Verified Purchase

The quality of the picture is fantastic, but there are a couple of minor issues with the exterior design of the monitor that really leave me scratching my head.
Firstly, the bottom bezel is incredibly cheap-looking. It's this shoddy-looking strip of gray plastic that I sincerely thought was there to protect the real bezel during shipping. I tried pulling it off when I first saw it only to be frustrated that it was meant to be there. In the product images, the bottom bezel looks like it might be a strip of gray metal with a matte finish on it.
The second issue I have is with the side and upper bezels. When the monitor is off, the screen looks like it extends to a VERY thin outer bezel along the sides and top of the monitor. However, when you turn the monitor on, the screen doesn't extend to this outer bezel. The clear screen cover extends farther than the actual LCD display area, and it appears as if the display area is cut off, or not displaying as much as it should. In fact, one of the product images in the Amazon store page shows the screen extending to this outer bezel, which is misleading, and borderline false advertisement.
Lastly, the menu navigation stick in the back feels very thin and brittle when I use it. I fear that it might snap one day so I'll have to be gentle with it.
None of the above issues have much (if any) effect on the usability of the monitor during my photography editing. They're minor gripes, but for a 27" monitor that's $1000+, I would have hoped for no minor gripes at all.

3 people found this helpful

Helpful

Amazon Customer

Outstanding monitor - high quality build and display.

Reviewed in the United States on May 27, 2020

Verified Purchase

This build of this monitor is solid, sturdy and better than advertised. I purchased this monitor for a bigger and clearer screen presentation to use for work (Windows via hdmi) and personal computing (Mac vai TB2/usb-c). The many connection options and built-in KVM switch is outstanding. Both Windows and MAC OS display the 4K resolution with high quality, speed and many picture adjustments. The side-by-side and PiP options are also cool. Portrait swivel and all ergo adjustments are outstanding. The Eye-Care technology make this monitor a perfect choice for a developer, writer or designer looking for a crisp display and ability to switch computers to monitor another process or just take a break from work to personal computing while working from home.

One person found this helpful

Helpful

Soccer Dad

Love this monitor

Reviewed in the United States on November 28, 2020

Verified Purchase

Love this monitor so far. It looks great, and it just works. I had the LG 4k before this and it always needed something adjusted and then it crapped out after only about a year and a half. This monitor cost less than the LG would have cost to fix. And the image looks as good if not better than the LG.

Helpful

Danokayth

Holds its own against 27 inch iMac Retina Display but has reliability issues

Reviewed in the United States on April 10, 2020

Verified Purchase

4 people found this helpful

Helpful

Aggravating setup and non existent customer support

Reviewed in the United States on December 10, 2019

Verified Purchase

**UPDATED AFTER 2 YEARS OF USE 09/07/21**
After the initial frustrating experience I had with this monitor, it has been a Workhorse for me for the past almost two years. I have now updated my rating from one star to four stars after getting it setup the way I want.

*Original review*
After using a Dell Ultrasharp IPS 2713hm for the past 9 years for professional video and photography work I figured it would be time to upgrade my monitor to a 4k resolution screen with more colors, better accuracy etc. Unfortunately this monitor has been a nightmare since I unboxed it and after calling and emailing customer support I never received any sort of response.

My main issues:
Upon unboxing it and connecting it via HDMI, for whatever reason the monitor showed my desktop for a few seconds then proceeded to go dark, power was still on but essentially I was getting a message saying there is no connection.

After some random youtube trouble shooting I found a solution - take the battery out of the mobo for 10 minutes.. YES. I KNOW. WHAT?!

Well it did the trick, but since then I am dealing with a washed out display in SRGB mode connected with HDMI (other connectors don't work with the 1070ti apparently so I'm stuck) - even after troubleshooting/googling an initial fix - go to nVidia control panel, set output dynamic range to "Full" from the "Limited" it was set at, the colors are still washed out - when I send an image I've edited to my phone the colors are waaay more contrasty and dark than what the monitor is displaying.

Also, there is a slight black haze mark on the screen going from the bottom to the middle of the screen - it's very faint but when your eyes catch it, it is very apparent. I don't even know how to explain it - think photoshop brush set to softest edge then a brushed 5% opacity mark across the screen.

I never thought I'd spend hours trying to get a $1000 to work out of the box. Not happy.

For the time being I am rating this as a ONE star monitor until I get some sort of help from this manufacturer.

29 people found this helpful

Helpful

dannyk

Beautiful Monitor

Reviewed in the United States on April 7, 2019

Verified Purchase

Only had it one day so far but so far so good. After installing the software on the website all the color management was taken care of. Capture one, lightroom and photoshop see the icc profiles. On a pure white screen theres a slight color shift at the extreme lateral edges.. maybe 1-2" but much better than the Viewsonic vp2785. Well built. Very happy.

4 people found this helpful

Helpful

Abu Khan

Very nice 4k monitor with 2 thunderbolt3 ports . Unfortunately unable to serve my purpose.

Reviewed in the United States on April 17, 2020

Verified Purchase

BenQ PD2720U 27 inch 4K UHD IPS
It is a very nice 4k monitor with LOts of ports including 2 thunderbolt3 ports. Unfortunately unable to serve my purpose.
I bought this monitor for thunderbolt 3 daisy chain capability. (For doing Telehealth from home).
I was able to daisy chain this monitor with the LG ultra-fine 5K monitor. It drives the 5K monitor in 4K mode only. That was somewhat okay. However, periodically it blacks out causing interruptions. In addition, unlike LG5k monitor, the thunderbolt ports of this monitor do not charge my MacBook Pro (instead drains the battery).
Although it worked when I connected both monitor directly with my MacbookPro (separately) using 2 separates cables. Because of resolution difference (one 4k and anther 5k resolution), it distorts the image when moved a window between the monitors.
Sorry, I had to replace it with another LG 5k monitor.

One person found this helpful

Helpful

John W.

Goes BLACK MULTIPLE TIMES PER HOUR

Reviewed in the United States on May 29, 2020

Verified Purchase

I have a 2017 27" iMac Pro, and I run two additional 27" monitors off it. Both were Apple monitors until one finally failed after many years of use (I had it prior t the current iMac). When it failed, I bought this BenQ monitor November 2019. It worked fine until May 2020, when it started turning black and then comes back up automatically, multiple times per hour. Yesterday, I started recording the times:

7:09am
7:50am
8:11am
8:19am
8:39am
9:09am
Out of office for 90 min

11:19am

3:36pm

May 28
7:31am
7:31am (again)
7:33am
7:46am
8:04am
9:10am
9:16AM
(now)

I asked a question about this here on the listing, and BenQ responded to me with the following:

"Thank you for reaching out to us. This is an unusual occurrence with our PD2720U monitor, indeed. As we would like to learn more about your setup, may we kindly ask you to contact our Customer Care Team so that we can assist you further accordingly? BenQ Customer Service: 1-866-600-2367 (Monday - Friday: 8:30 a.m. - 5:30 p.m. CST) Warm regards, BenQ Customer Care"

I called there customer service number numerous times only to be told "All agents are busy", and once that message starts, it repeats over and over without any period of wait time so it becomes very annoying. When it offered the ability to leave a message, I pressed 1 and waited, only to hear "The mailbox is full and cannot take any messages".

This is all extremely frustrating for a premium, $1,000 monitor experience. In fact, as I type this it just went black again.

8 people found this helpful

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