Amazon.com: Customer reviews: BraZen 18051 Phantom Elite PC Gaming Chair-White

Reviewed in the United States on September 25, 2021

I have had this chair for about a year now. I use it every day, mainly for gaming. I have spent a lot of time in this chair so far. the chair was fairly easy to assemble. It is comfortable and easily adjustable. I do wish the arm rests were a little longer, and that you could lock them in place. But that is a small complaint for what you are getting for this price. My chair still looks brand new, even after a year of daily use in a house with small children as well.

I would say at the $200 price tag I found this chair at, you really cant go wrong. Some of the bigger brand gaming chairs may have more features for a much higher cost, but at this price, this chair has real value.

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gjb2fl2011

Great chair..One issue though

Reviewed in the United States on September 20, 2020

Verified Purchase

Very happy with the chair..would be 5 stars if the left arm was not missing a height adjustment lever..hope I can get a response from the company

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Brandon

Uncomfortable

Reviewed in the United States on January 23, 2021

Verified Purchase

This chair is like sitting on a rock. Everything about it is uncomfortable.

One person found this helpful

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Nori

Very comfortable

Reviewed in the United States on December 22, 2020

Verified Purchase

Bought for my son, he says it's very comfortable and has good lumbar support.

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Edunc3

Seems alright

Reviewed in the United Kingdom on April 20, 2020

Verified Purchase

Update: a customer service experience to aim for.

The chair's piston was acting up from the start, but got worse after 4 months of use - long after the return policy ended. so I emailed the customer support and they sent me a replacement item no questions asked, and I didn't have to ship them the old one.
Best part - the item got lost in shipping and they sent ANOTHER one. I haven't installed it yet, but even if it has issues I know the support lads got my back. The communication was responsive and clear at all times and I would definitely recommend this product and the company.

Original:
Just received the chair today - a huge improvement over my previous generic ikea one. Based on previous reviews I've set very high expectations for the chair and gonna update this review on whether it was really worth it or not.

Looks nice and has a sturdy build that exceeded my expectations.

The downsides:
Had a few scratches on the metal parts( which are not visible) and a little chalk stain on the cushion. The instructions are fairly clear, but I still didn't make out if the washers go on the inside or out. Also smells a bit like fake leather.

One person found this helpful

Alexander Gresswell

Broken within a year.

Reviewed in the United Kingdom on January 25, 2023

Verified Purchase

I brought this mid February of last year. I use it maybe 2-3 times a week for a maximum of 3 hours after work and when I have free time.

I noticed that the chair has been slightly going down every now and then when I wasn't sitting on it but now it is constantly at its lowest level and once its been reset to the maximum height it doesn't take long to go back down.

Due to this I've now gone with another brand which I would strongly suggest.

2 people found this helpful

Mr. Brick

Functioned well for 18 months

Reviewed in the United Kingdom on September 3, 2023

Verified Purchase

Sadly, like other reviewers, the gas strut has failed in the chair after just shy of 2 years of use. For a reasonably expensive product I don't think this is acceptable.

Liam Swann

The most comfortable, sturdy gaming chair I have ever owned.

Reviewed in the United Kingdom on January 11, 2020

Verified Purchase

I play gaming sessions of over 8 hours per day, and immediately upon sitting in this chair I knew it's comfort level was perfect. Straight away I noticed all the components on this chair are well built. This is sweet sweet music to my ears because all other gaming chair brands I've used for multiple long gaming sessions haven't been as reliable or as comfy as Brazen. Straight forward to assemble, and always comfy whether sat upright or reclined nice and cosy. Perfect for all gamers.

5 people found this helpful

Georgia S.

Generally comfortable!

Reviewed in the United Kingdom on April 28, 2020

Verified Purchase

I give 4 stars because the button that should be pressed for the armrest to be lifted was broken the very 1st time (!) I used it, so it was faulty initially. Thankfully I can still adjust the armrest just by pressing the button inside the plastic cover of the armrest so didn't cause much hassle.

Just dissapointed that this happen during the 1st use, but I can ask to receive a new handle due to the 2-year warranty. Just don't want to do it now because of the lockdown- don't want to go the to post to return the broken one. Will do as soon as the lockdown is finished and will change to 5 stars if everything is ok!

Generally is a totally comfortable chair, i am very happy with my purchase! It is sturdy-heavy (although i am generally lightweight, so not the best person to judge). Really like the inclination , I even overslept on the chair, if that matters!

2 people found this helpful

Raccoon

Is it worth it?

Reviewed in the United Kingdom on June 11, 2023

Verified Purchase

Easy to assemble? ✓
The seating area is slightly bigger than other chairs, it is a plus. As this would accommodate the average person and people that are taller, than 6 ft.
Has a lumbar & headrest hat is adjustable ✓
Reclines back with a lot of adjustment ✓

The only thing I am not a fan of is the armrests. This is only due to the last chair I had, was curved armrests.

Totally worth the price.

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