Amazon.com: Customer reviews: LG E9PUA Glass 65-inch HDR 4K UHD Smart OLED TV

Top positive review

Just... Wow!

Reviewed in the United States on September 27, 2019

This TV is BEAUTIFUL! The picture is bright, no color bleeding, and super sharp. It is wowing. It looks like the tv is floating from the extended glass at the base. I'm so glad I opted for the "on glass" model. It looks amazing even when it's off. There's absolutely no "matte" look to the screen. Strictly crystal clarity. It also does not matter where you stand or sit, the viewing experience is the same at every angle. The sounds is such an upgrade! It sounds as though it has a built in sound bar. The bass is good, but if you want to feel the rumble, you will want a subwoofer. I've needed a new TV for a while. I've been looking between LG's OLED, other brands' OLEDs, as well as premium LEDs. Even though you are dropping a decent wad of cash on this tv, you are going to get your (about) $4,000 worth. I'm not a huge fan of going to movie theaters. I honestly feel like my picture is more crisp than a theater screen, and large enough (I got the 65 inch) I won't miss the "big screen" since it's now sitting in my living room. If you're in the market to upgrade, I highly recommend this TV.

20 people found this helpful

Top critical review

Critical reviews›

Ingo46

Hissss Sounding

Reviewed in the United States on October 24, 2019

Great picture, poor sound on this unit. LG told me to return it.

6 people found this helpful

53 total ratings, 31 with reviews

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From the United States

Flyboy

Just... Wow!

Reviewed in the United States on September 27, 2019

Verified Purchase

20 people found this helpful

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Jeff Wilcox

Amazing OLED

Reviewed in the United States on April 26, 2020

Verified Purchase

This 4K OLED TV is amazing. The quality of the picture is just so impressive. The screen did have 1 dead pixel, but it's nearly impossible to see and was not worth shipping it back. We wall mounted it - the 65" definitely takes two people to mount, but it looks great on the wall.

As one of the first LG TVs to support Apple HomeKit, it is really nice being able to control the TV through the Apple Home system as well, so we do not need to use the LG remote.

We hope this lasts us another decade like our last LED TV did.

One person found this helpful

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Mike D

Great upgrade to Panasonic Plasma; of dubious value over LG C9 (and "solution" to muffled sound)

Reviewed in the United States on March 13, 2020

Verified Purchase

We had a 10-year old Panasonic plasma that was getting a bit long in the tooth. I wanted to go to a 4K display, but was concerned about losing the black levels that plasma is known for.

Was totally blown away, though, by the LG OLED picture quality. HDR content in particular is just stunning. The blacks are truly inky, and the contrast is amazing. From a pure PQ standpoint, I am completely satisfied with my purchase. Further, the image processing is excellent. I was concerned about having to mess with things when watching sports versus movies versus TV in a way that we never had to do with plasma. But quite frankly, after having set the LG on the cinema preset, that's good for like 95+% of our viewing. If I remember, when watching sports I do change it to the sports preset, which gives a slightly better "look."

Further, viewing angles are just as good to my eyes as plasma is. And I'm aware that QLED is brighter than OLED, but OLED is more than sufficiently bright for our purposes, even with the TV being installed in a room with lots of windows. When the western sun is coming through the windows on a sunny day, we will lower the blinds (the TV is in a corner facing outwards in the same direction that the sun comes in), but that's more because the sun is blinding than the TV not being visible. Much, much brighter than our Panasonic plasma.

Now, some other considerations:

(1) The remote is awful. Just awful. I have no clue why people like this remote. We hate it. That said, we don't use it. Our Roku box remote can turn the TV on and control volume, and frankly that's all we need.

(2) We don't use any of the smart features. Don't even have it connected to our network. I'm happy to report that you don't have to do this (just skip this during setup), and the TV doesn't nag you. The smart features are missing some channels that Roku has, so I don't see the point of using the LG's built-in smart features, particularly since the Roku remote, which is so much better, can control this TV.

(3) Setup was a bit more complicated than it should be. It's been a while since we've purchased the TV, but I recall being frustrated, particularly since I also recently purchased a Vizio TV for my mom, and that was child's play to set up. The LG is not difficult, mind you, but don't necessarily expect to breeze through it.

Setup in this context means both connecting the base to the TV and going through the initial setup of settings on the TV in the guided walk-through. Both are more complicated than they should be.

(4) We purchased the E9 over the C9 for aesthetics and sound -- note that the image processing capability and the panel are the same on both (the B9 has the same panel, but slightly worse image processing capability apparently). In hindsight, I probably would go for the C9. Two reason.

First, we have our E9 positioned in the corner. Yes, when you go and look at the TV from the side the profile is stunning in thinness as compared to the C9. But, we never go look at the TV from the side. We see a giant slab of TV with minimal bezel, no different than the C9. So in day to day aesthetics, the E9 doesn't give you anything over the C9.

Second, while the E9 has better sound, particularly more bass, I can't say that I'm wowed in any way by the sound. We decided to get rid of our Zvox sound bar (which we had used with the Panasonic), and while I don't think the E9 is any worse than the Zvox, I'm not convinced that the premium of the E9 over the C9 is worth it sound-wise, either. That is, I don't perceive any noticeable bass from the E9, and can't imagine the C9 being much perceptibly worse in this respect.

(5) Finally, the "solution" to muffled sound. When we first got the TV and started watching various programs to try it out, both my wife and I were very disappointed in the sound. To the point that we were thinking of returning the TV or hooking the sound bar back up. It was that bad. The sound was truly muffled, and hard to understand.

Well, there's a piece of plastic "tape" covering the short in height speaker grill just under the screen. It's difficult to see. Unlike all the other plastic covering various parts of the TV, there was no little blue tab making it clear that there was something there to pull off.

If you're suffering from muffled sound, I can almost guarantee you that this is the problem. Look closely at the sides of the grill for the plastic tape, and remove it. Once the grill holes are uncovered, the sound miraculously recovers!

Overall, I'm very pleased with my purchase, but if I had to do it again, would definitely go for the C9 . . . the E9 is just not a meaningful upgrade over the C9.

28 people found this helpful

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alfred m.

Love this TV

Reviewed in the United States on April 12, 2020

Verified Purchase

I bought a 55" Sony Master Series and and I bought this 65" LG. The difference between the 2 is imperceptible. The LG is stunning. I've had it on the wall for a few weeks now and I'm still marveling and the quality of the image. Best TV I've ever owned.

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Ingo46

Hissss Sounding

Reviewed in the United States on October 24, 2019

Verified Purchase

Great picture, poor sound on this unit. LG told me to return it.

6 people found this helpful

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DelBoy

It's great BUT....

Reviewed in the United States on January 2, 2020

Verified Purchase

I ended up buying this TV from Best Buy because my amazon purchase 'Went Missing' during en route delivery to me.... The TV is excellent and was well worth the cost. One thing about the plastic protective covering, it's everywhere on the TV and looks like it belongs there, it doesn't, you have to remove all of it especially over the front speaker.

9 people found this helpful

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Thomas Mattio

A Masterpiece in TV Technology.

Reviewed in the United States on October 21, 2019

Verified Purchase

Absolutely the most incredible picture clarity imaginable. Glass screen delivers pinpoint color perfection. Faces are so extremely detailed down to wrinkles, sweat and hair it feels like they are alive in your room. Screen is thinner than my phone.

6 people found this helpful

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Edward Jasudowich

A flash back to Plasma

Reviewed in the United States on September 26, 2019

Within nine months of my purchase my $6000 LG TV developed image burn-in. Upon contacting LG they gave me a series of procedures to reduce/eliminate the burnt in images telling me it would take a while to get rid of the damage. After three months of following their directions and getting no results i recontacted LG and was told my TV was out of warranty AND image burn-in is not covered by their warranty. So, I now have two choices, watch this junk or buy a new TV.

Oh, a side note, the TV runs as hot as an old plasma TV. If you need to heat your room, it is good for that purpose.

I will NEVER buy another LG product and you shouldn't either,

163 people found this helpful

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Terry

Get a C9 and save some money.

Reviewed in the United States on April 10, 2020

Verified Purchase

Great picture. Only reason for deducting a star is for audio quality. Save yourself $600 and get a C9. Also the Bluetooth connectivity is very limited. Did not work with my Sennheiser PXC 550 headphones. With a few exceptions only LG branded devices are supported.

Update: Bluetooth is fine. My bad. My headphones have a different method of getting into pairing mode for a 2nd device. But as others have reported, there is no way to hear through the internal speakers, or via the optical output when Bluetooth is active. Bummer!

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Stars

Just Beautiful

Reviewed in the United States on May 17, 2020

Verified Purchase

Love LG OLED this one is my second one my only complaint is LG WebOS it lacks the apps offering you will find on say Samsung TV however that's the only downside. in every other category, this TV excel picture quality is second to no one. LG please improve your apps and get some more apps so that we can enjoy the beautiful picture this TV brings

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LG E9PUA Glass 65-inch HDR 4K UHD Smart OLED TV

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