Amazon.com: Customer reviews: LG C9 Series Smart OLED TV - 55" 4K Ultra HD with Alexa Built-in, 2019 Model

Exceptional OLED TV and high value for the money.

Reviewed in the United States on February 19, 2020

I have owned this TV now for about 2 months and change and overall am very impressed. In contrast, I purchased several TV's prior to this model ultimately returning them for one reason or another (cumbersome setup, poor interface, image quality, poor sound, low value for money). Some review points on this model:

*Image Quality: Very good. I don't give "perfect" ratings effusively, but 5/5 here. Compared to my previous models, none of which were OLED, this TV has really nice black scene contrast that you can really appreciate out of the box. I did not have to do much in the way of calibration. The room it is in is a typical family room with above average natural light, no windows pointing toward the screen directly. TV is setup in the corner of the room on wall mount.
*Angle Viewing: With corner mount, we have been able to assess viewing angle, which again is 5/5. The advertised wide viewing angle is completely justified here and from all angels of our room the image clarity is the same as looking straight on, zero degradation.
*Super thin: I felt a little bit apprehensive about handling the TV to get it mounted. The screen is so thin! the base of the unit where the speakers are is a little thicker. My advice, follow instructions on where to hold the TV as it really does help and will make sure you don't damage it by holding the wrong area. Looks great and really light compared to my other LED and LCD models in the house.
*C9 processor is snappy. The webOS interface is nice and quick. Again here, a significant upgrade compared to my Samsung LED model and Sony LED model. Apps load quickly with significantly less lag time than my Samsung TV (less than five years old).
*The integrated apps are limited, so we do use a Roku Ultra over the native interface because Roku has ALL of our apps (see my review on Roku Ultra).
*Native apps in webOS such as Netflix and Amazon Prime Video will support Dolby Vision/Dolby Atmos, which will give you the highest-quality audio and video.
*Sound: The built in speakers for this model are quite good. The bar has been lowered by the industry in general on flat and thin screen TV's and I was simply expecting to again consider a sound bar or center channel speaker to augment the TV sound, but I was pleasantly surprised here. Rich sound, nice bass to round out a well balanced frequency response for mid and high frequency.

You could do better by spending in the $2500 to $3000+ range, but the VALUE here is excellent at the price of less than $1,500.

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Alberto Zavala

I took the leap..

Reviewed in the United States on December 23, 2019

Verified Purchase

Before anything I must first say that the original TV delivered to me on 12/10 was either a refurbished, show room, or previously returned TV. I was sent a TV with dead pixels straight out of the box AND with cracked bezels on the top left side. I also knew it was used because in addition to the aforementioned issues, the tv came without the protective screen plastic all new TV's come with. I paid 2k+ for this?! Completely unacceptable and I was HIGHLY disappointed/angry that day. Now, to be fair, the TV appeared to have been shipped from an LG factory in my state so I don't fault amazon. I'm guessing they were just the third party here. Additionally, and this is why I went through amazon, the return & replace process was so easy and effortless. I finished the process in less than 5 minutes and scheduled a new drop off date for the TV; they took care of picking up the used one too. However, it did take a whole 2 weeks before I got my replacement which was just the cherry on top. So, kudos to Amazon but at the same time, please explore opportunities to improve the return process. I shouldn't have to wait 2 weeks for a replacement after paying 2K for a new TV. All in all.. I'm glad I stayed with the purchase and didn't opt to go with something else completely. *I didn't include pics of the returned TV since this review is on the working and new TV*

For what it's worth, this review is coming from someone who had a 55" Vizio for maybe the last 6-8 years. I know a decent amount about TV's but I'm no expert That said.. WOW.

TV: This thing steals all the attention in my living room. It's thinner than my iphone! It just LOOKS effin sexy even when it's turned off. Speaking of "turned off" it was mind blowing to me that it appears to be off when there is no feed coming in. Talk about True Blacks! I guess i'll need more time to get used to OLED tech lol

Set up: The set up process that I see some people complaining about... it's really not that bad guys. Smart TV's are evolving so it makes sense for it to request your WiFi info, language preference, time zone, etc. right out o the box. Takes about 5 minutes total, no big deal. Getting it out of the box and ready for the my TV stand was just as easy, just make sure you have an extra hand for the base install. It weighs like 50 lbs and you'll want someone to help you pick the TV up. Do not attempt to do it yourself.

Controller: I for one LOVE the controller it comes with. I love how I can effortlessly scroll through the menus without needing a L, R, U, D button.

Sound: The speakers are decent but to be honest I've always had a sound bar hooked up. The TV speakers go pretty loud but lack the depth a decent sound bar will provide in my opinion.

Picture: I mean it's an OLED guys. I could write a huge paragraph telling you how amazing it looks but if you can't see it for yourself, it's pointless. If you're interested in an OLED, visit your local electronic store and check it out. I'll tell you going from a 6+ year old LED to an 2019 OLED was like going from Motel 6 to the 4 Seasons.

I wish I had the extra $ to drop on the 77" but the price jump is crazy. I'll enjoy my 65" for now. 5/5 for the TV.

If you're on the fence, take the leap. If you don't like it, send it back. Amazon return policy is A1.

One person found this helpful

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RLM

Great TV

Reviewed in the United States on April 15, 2020

Verified Purchase

I have had the TV installed for 3 days now. The picture is amazing. I recommend this TV.

Pros:
The TV was very well packaged. The labeled TV box was packaged inside another unmarked cardboard shipping box. Between the two boxes was bubble wrap that really cushioned the inner TV box. There was no damage to the TV box when it arrived.
The TV installation was very easy. I wall mounted it with the Mounting Dream MD2298. The longer screws from the mount system screwed all the way into the TV back. I recommend assistance from a second person to actually lift the TV on to the wall bracket to avoid putting your hands all over the screen. The screen and back side both are covered with a film that is removed during installation. I did not use the pedestal mount that comes with the TV for table top display.
The TV startup was very easy. It found my home WiFi easily, it downloaded the TV software update automatically, and it works extremely well with the new JBL Bar 2.1 speakers.
The picture quality is incredible. This 55" TV screen has the viewing area almost out to the TV edge. My previous 55" Samsung TV had a frame around it of almost 2". So this 55" TV takes up less space on the wall than my previous 55" . So in hindsight I could have bought a 65". But this 55" is good for the space.

Cons
The only downside I can think of for now is that this TV did not come with much printed documentation. Basic installation and startup instructions are included. But a TV like this has all kinds of adjustments and apps that are integrated and can be fine tuned. In order to find all those you need to either watch YouTube videos or just play with it to find everything. I am old school and a full printed guide of all the possible adjustments and apps would be helpful. I think the TV has options in the software you can view to learn more about adjustments and apps and I will continue exploring it.

Overall this is a great TV, that installed and started up easy. Amazing picture and I highly recommend it. No problems so far.

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Jab1005

wow! To put it mildly

Reviewed in the United States on December 2, 2019

Verified Purchase

I rate this TV a solid five stars. It isn't perfect in every way and I'm not going to rave about all its assets. If I did rave about every asset, it would be better if I published a book.

I've had the LG OLED65C9PUA for about six months now. I bought it new. It was delivered to my home. It was well packaged. I unpacked it and mounted it on my wall. This model is heavy in my opinion and does require two people for lifting and mounting. I'm amazed at the thinness of the screen that has a glass covering (hence, the weightiness!). The glass covering at the edges, when view at an oblique angle, have a wavy pattern but in no way affects the picture when viewing at any angle. I only see the waviness when the TV is turned off.

Powering on was instantaneous. Obviously a very fast processor. The setup was and easy, automatic step-by-step process. The OLED replaced an LG 65UH9500 LED backlighted 4KHDTV, that in my opinion also has excellent picture quality and great features, with exception to the lack of light jetting and LED over lighting (or bleed) of large areas with dark background. With this OLED the blacks are black even with the brightest of whites. The contrast is exceptionally good! One difference between the TV's that I noticed right off, is that there is no 3D feature for this OLED and the magic remote has slightly different and useful button features. The picture quality out of the box is outstanding, In programming, I made a few minor adjustments to suit my taste. I have to say that the picture quality is the best that I have seen.

I use a DVR frequently for delayed playback of various events/titles. I often pause and leave a paused image on video, sometimes up to five minutes. Also, many newer 4K titles are in a different format size that leaves black bands at the top and bottom of the screen. I’ve had this panoramic format last for hours (up to around 3) while viewing. I also use the OLED for playing extended music from channels with fixed images. I have seen no evidence of burn-in or image retention. When using the OLED's Smart TV features such as Netflix or Prime Video, when leaving playback paused, the OLED automatically applies a screen saver. Respective to the screensaver there is one major annoyance, it has verbiage that tells the user that by pressing any button (except the power button) on the remote will restore normal video. This verbiage stays onscreen and moves around with the beautiful colorful firework imagery. There needs to be a user feature to clear this unnecessary verbiage. Also when an attached device is turned off, or is disconnected from the OLED, there is an option for graphics to display which are nice and pretty but again there is an ugly bar with verbiage.

Respective to the audio, it is good. I use a soundbar with rear speakers. The OLED's Dolby feature is much better than that of the LG 65UH9500 that it replaced!

2 people found this helpful

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D. Blickstein

Probably the best TV out there

Reviewed in the United States on January 2, 2020

Verified Purchase

A few years ago on my commute home from my NYC office, I walked through a section of Grand Central Station called Vanderbilt Hall where various events are held and was struck by an incredible set of photographs that were hung in an LG exhibit. I had never seen pictures so brilliant.

And then... the pictures went into motion.... and it was obvious that this was a TV, not a photograph of any sort. Now I'm not actually much of a "videophile" and I personally always thought the differences between the various technologies like LCD, LED, Plasma, DLP, etc were relatively small. Sure, some were noticeably better than others, but never what I would describe as "dramatically" better.

OLED is dramatically better. It's stunning. I saw those sets and well.. I had to have one. So asked what they cost. Well... they hadn't been released yet (this was a promo) but i was told when they hit the market they would likely be around $7000! I didn't want to spend that. SO I decided to wait until the prices came down.

IMHO, "the wait is over".

And when I actually hit the "order" button I initially had a little doubt. I mean, I really don't care THAT much about picture quality. In fact, I've always been perplexed at how obsessed people were with the "picture quality" in the sense of "display" and how much more concerned I was with "picture quality" in the sense of the artistic value of the story (TV, movie, etc.) And so while I was waiting for it to be delivered, my concern was that I would be disappointed in that it didn't add that much to my "viewing pleasure".

Surprise! I am actually stunned by how much more I enjoy watching TV (particularly 4K) and movies. With the OLED set it seems so much more realistic and "natural" that I seem to get more immersed in it. And sports? I'm a big fan of AVP Pro Beach Volleyball on Amazon Prime. Now, I'm not going to offer hyperbole and say "it's just like being there", but what I will say is that watching it on my OLED is somehow more immersive and realistic.

One of the main advantages of OLED (I was told) was that it shows "true black". That is, a black section of the image is rendered as "black" and without "glow" from the backlighting of LED and other technologies. It is very easy to dismiss the importance of that, but it makes every OTHER color more vibrant.

I'll end with a little story/experience. WHen I first used my OLED, I watched a scene that had a long "fade to black". Some sorta instinct lead me to believe that the set somehow had failed and lost power. Subconsciously (I suppose) years and years of watching older TV technology has conditioned our brains to see a completely dark screen as a TV that is "off".

Here's the funny thing - I've had the set for a month now and.... I STILL Have that reaction (that the set lost power) every time it fades to black. Sixty years of conditioning doesn't evaporate overnight. :-)

I love the "Smart" features of my set. And about the only thing I find disappointing is with the Amazon "Alexa" integration. First, the TV doesn't provide all the features that a true ALexa device (like my Echo Dots) seem to have. The setup with Alexa isn't easy (I'm a techie, but I think others might struggle with it, but that's true of a lot of Alexa stuff), and it seems to need to be completely reconfigured every time we have a power failure.

But as a TV, I'm in love.

3 people found this helpful

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Tim Purcell

Amazon turns bad experience into good

Reviewed in the United States on April 15, 2020

Verified Purchase

Originally titled, "Delivered today - Dead screen right out of the box"...thanks to Amazon, my experience has turned around.

Update 3: Replacement set was delivered yesterday...delivery person dropped off the replacement set and picked up defective set very quickly...very easy. Make sure you have a friend to help you set the tv up...it's fragile and heavy and, because you can't put any pressure on the screen, awkward....this is not a criticism...it is what it is. I would actually suggest three people work together if you are going to wall mount. Physical etup was extremely simple...I plugged in the set, connected the LAN cable and turned it on.

LG's setup journey was very simple and user-friendly. Adding my apps and updating them was easy too. The Magic Remote is a great feature...it basically works like a computer mouse and lets you select commands, menus and input things like passwords with just a point and a click...so much better and easier than using cursor keys or the number pad on most other remotes. My only minor criticism about this feature is that you have to use the cursorr keys to put it to sleep...I do like that gently shaking the remote wakes it back up. I love the Alexa integration too...if you have a personal assistant device, I would possibly recommend moving it of the room the set is in, or you will have 2 devices trying to assist you.

One thing I was concerned about was that the set did not have a HBO GO app integrated but it turns out that this was not an issue. All I had to do was transfer my subscription from Samsung to Amazon Prime and I can access all my HBO content through the Prime app. I was already doing this for Showtime through Netflix so it wasn't a big change for me. Lots of other content available through their content store too...you won't run out of things o watch or music to listen to.

Now, the important part...the picture...it's AMAZING, especially when watching 4K content. I actually saw a housefly buzz through a scene in the series The Expanse...they were on the bridge of a spaceship...I doubt that fly was a part of the scene, lol. I went back and looked again just to make sure I saw what I thought i had.

The default picture settings out of the box were good but I went to this site and followed their recommendations and it resulted in what I consider a perfect image.

In Summary, the TV is great and I highly recommend it. I was disappointed that the original arrived defective and also was disappointed with LG's Customer Service when I tried to work with them to get it repaired instead of replaced. I hope I don't have to deal with them ever again....this is the only reason I am giving a 4 instead of a 5. Amazon was great and I would recommend buying from them (not only because they had the best price). I was concerned that I was going to get charged twice...at least temporarily but, apparently I was not. They billed me when the original set was delivered and that was it...no second billing when the replacement was delivered and then waiting for the refund to hit on the first one. Given the cost of this item, that was definitely a concern.
========================================================================================
Original post: Unboxed and set up the TV. Plugged it in, a few horizontal lines running across the screen for less than a second, then nothing. Tried different outlets, hooking up blue ray player....nothing, not even sound. Called LG customer service as instructed by Amazon...after endless prompts left my number for a call back. 3 hours and waiting for that call so far. VERY UNHAPPY. Will update this review as this continues with my experience, both good and bad. Practically 5 grand for a TV that does not work. Thank goodness I kept the boxes, although it looks like it will be like solving a Rubik's cube to rebox it if I need to. Trying to get this behemoth in my car and taking it somewhere to be shipped back ought to be fun.

Update 1: Finally spoke to LG. They were the opposite of helpful. Told me I would be charged for a Service Call if the item was not defective. I have no idea if the item left their factory defective or if something shook loose during shipping...I'm not willing to risk paying more for something this expensive that was delivered broken. I decided to see if I could return/replace via Amazon.

Update 2: I was able to return/replace via Amazon and they will drop off the new unit and pick up the bad one on the same day. So far no issues with this. GOOD JOB AMAZON!! New Unit comes Wednesday...will update again with what happens. If all goes well, I'll be giving a much higher rating on this site for Amazon but will go to the LG site specific to the set and leave one based on my experience with them. I'll re-box as best as possible given the LG shipping materials which don't seem to be designed for this instance...more like a one-time use thing.

3 people found this helpful

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Mike Carmack

OMG the picture quality...even in bright room...

Reviewed in the United States on December 9, 2019

Verified Purchase

Stressed about OLED vs. QLED for a long time. My main TV room is brightly lit during the day, lots of windows; so I thought OLED was not a good fit. But when I went showrooming to compare this to comparable Samsung and Sony models, it was just not even close. The blacks...OMG, the blacks...and the bright, bright colors. The OLED just KILLED the quantum dot TVs. Plus two real life things I tested, because they matter in my house:

1. From an angle, ANY angle, the OLED loses NO COLOR AT ALL. Don't get me wrong, the QLED sets are still good quality from an angle, but color definitely dims.
2. Reflectivity...this OLED has fricking NO reflectivity! I shined by iPhone's flashlight right at the TV and all I saw was a small muted dot. I did that on the Sony, which is supposed to have reflection compensation of some kind, and I saw this nasty starburst that went across the entire screen! It wasn't just me, my son was with me and he couldn't believe it either. I couldn't test the Samsung I wanted, no showroom model; but the 55" does not even have their reflective technology, only the 65" does...so I assume it would lose this as well.

Finally, this has Dolby Vision and the Samsung I thought I was buying does not. Does that matter? I don't know...not from my Roku for sure, since it only supports HDR10; but the native apps can play Dolby Vision stuff. if you ask me, Samsung's proprietary HDR10+ is going to lose this format war, so Dolby Vision is a nice plus.

The only cons I can think of are that there is no native HBO GO or Apple TV+ apps, so I still need my Roku for those. Also having some audio sync issues with YouTube TV, but only on live broadcasts (e.g. morning shows, but not sitcoms), but I don't know if that's the TV or my receiver (or both). I'm not taking a star away for that though since I always intended to stick with the Roku (which works around the problems) except for when I want to watch some HDR show on Netflix or whatever. I also don't think I am comfortable with the idea of playing video games on an OLED because of the burn in risk, but I won't be doing that in this room so it's not an issue for me.

Bottom line: This is more expensive than a QLED, but get it anyway, you won't regret it.

5 people found this helpful

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L

Contrast too high too see dark and light details

Reviewed in the United States on November 26, 2019

Verified Purchase

This TV is reviewed highly by many. One CNET review says that it’s the best picture in any tv they have ever tested. I beg to differ, and my 10-year-old LG that I paid $1000 for in 2010 has a better picture quality than this tv. I have watched shows in HDR and SDR on this new LG 55 inch C9 and have found the picture quality poor considering the price, in all formats except Dolby Vision. So if you watch any HDR on Amazon prime, the picture quality is poor, because Amazon prime uses HDR 10+ which LG does not support. Where you find Dolby Vision (Netflix and some rented movies). The picture can be pretty good.

The big issue is that this TV does not support HDR 10+ which is quickly becoming the standard and is used exclusively on Amazon prime for all it’s HDR programming. The issues with this TV on HDR 10+ and SDR content specifically are the bright light blooming and crushing of blacks takes away so much from the viewing experience. Blacks are crushed to the point where you cannot see any detail when someone is wearing black, or in a dark scene, Or in a lot of cases you cannot see half of someone’s face if it is in shadow. Bright lights badly bleed into the scene, as you can see from my attached picture. In the second picture I have enclosed you can see how bright light bleeds into the faces of people even where you cannot see any detail on their face. My 10-year-old LGLED TV does not have these issues and I can see details in programs that are dark, and more details in the dark night episode of Game of Thrones. I have adjusted multiple settings on this TV to many different levels to try and fix the issue, but have not been able to do so, and as such this TV remains inferior to my 10-year-old TV. This TV and others I have viewed that are new 4K TVs suffer from too much contrast and two little attention to dark and light detail. I have called LG customer service and have not gotten any usable help. May have to return and continue watching the 10 year old TV until LG can fix these issues

18 people found this helpful

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Johnathan T.

Burn-In Concerns are no longer an issue, LG's are the best.

Reviewed in the United States on February 19, 2020

Verified Purchase

This TV is a beautiful TV, I upgraded from the LG E7 (2017) model to the newer C9 (2019) model. I was already impressed by the E7 and the C9 blew my mind away. Before 2017 I was a loyal Samsung TV customer, but I was really looking for a TV where I would not see ghosting or halos when watching dark scenes or movies and OLED was my answer. Each pixel can turn on and off creating a true black.
Now if you wanna know the difference between the C9 and the E9, it’s just the speakers built into the TV, but everything else is exactly the same including the picture.
So we already have a LG soundbar that has Dolby Atmos, so I did not need the upgraded speakers on the E9.
When you get the TV and you turn it on right out of the box, you need to adjust some picture settings to make it look even better.
Turn off the energy saving mode so the TV does not keep adjusting the brightness depending on the lightning in the room.
I had a 2017 LG E7 OLED TV and I did get some burn in, but all TV's get burn-in after about 2 years of SUPER HEAVY USE, but LG did replaced the Panel free of charge even though my TV was out of warranty.
I used to be a loyal Samsung customer since the first LCD was released but I switched to LG OLED in 2017 and I will never go back to any other brand.
the cause for the burn in was because we had a static image that was on the screen ALL DAY LONG for weeks at a time. and that was for the 2017 model.
now here we are in 2020 and technology has improved ALOT in the last few years.
These Newer TV's have settings you can activate to decrease the chance of burn in called Logo Luminance adjustment that lowers the brightness of the static logo to lessen chance of burn in.
I just upgraded my OLED TV to the C9 model and I Love it.
any family or friends that see this TV have been impressed by how amazing the picture is especially in 4K or when watching NFL games.

so I say, don't worry about burn in, this TV will impress you, as long as you take care of the TV and activate the proper settings, you will be fine.
I bought this TV for $2200 for the 65 inch and its totally worth it. I highly recommend this TV. It truly is an amazing TV.
5 stars!!

7 people found this helpful

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Andrew

Superb quality and responsiveness

Reviewed in the United States on June 7, 2020

Verified Purchase

I bought this TV a few months ago, and have liked it for the most part.

Pros:
-> Picture Quality is great. It's real 4K and it supports greater than 60hz with the right HDMI cable and source.
-> Color depth is great. Real blacks and bright colors pop out.
-> Remote controller is not only a cool gimmick. It is good at controlling with it's wii-like pointer.
-> Good remote layout. The buttons are tactile and respond well.
-> Mostly good customization options. There are a few picture options that were missing, like the color-channel specific settings.
-> Very thin. In the non-controller parts it's thinner than my phone.
-> The supplied base is very stable.
-> Haven't had IR interference from other devices. In my setup, there are a few devices that blast out IR signals. I haven't had any issues with this randomly powering on or off.
-> Reasonable price. I bought it for ~$2200 USD. (At the time was pretty good)

Cons:
-> Smart TV OS has strange navigation menus. I came from a Roku TV, and the LG TV OS is just laid out badly.
-> Over-scanning and HDMI compatibility options aren't labeled well. When I set it up with a laptop, it would clip off sides and slowly move the picture until i disabled one of the settings. I thought there was an issue with the HDMI connection (RGA connectors used to do this)
-> Default color scheme looks off compared to TFT monitor schemes. This is likely due to me being used to the TFT display.
-> Mediocre sound quality. I'm not sure if I had too-high expectations, but the sound was pretty disappointing.
-> Custom TV OS doesn't support many apps. Luckily, it supports the common (YouTube, Apple TV, Hulu etc.)
-> Brightness has an unusually high minimum. I like having my displays exceedingly dark, so this likely won't be an issue for most people.
-> Few HDMI sources capable of providing > 60hz.
-> Special HDMI cable required for 4k > 60hz.

Overall:

It's a good TV for the price. The biggest issues I've had have been the TV OS not supporting some apps, and the initial setup taking a while to get the colors set-up correctly. The colors are great and it has a very crisp picture.

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