Amazon.com: Customer reviews: LG OLED65C9PUA 65" C9 4K HDR Smart OLED TV w/AI ThinQ w/Soundbar Bundle Includes, Deco Gear Home Theater Surround Sound 31" Soundbar, Flat Wall Mount Kit for 45-90 inch TVs and More
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  • LG OLED65C9PUA 65" C9 4K HDR Smart OLED TV w/AI ThinQ w/Soundbar...
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  • Customer reviews

Customer reviews

4.3 out of 5 stars
4.3 out of 5
155 global ratings
5 star
67%
4 star
12%
3 star
9%
2 star
7%
1 star
5%
LG OLED65C9PUA 65" C9 4K HDR Smart OLED TV w/AI ThinQ w/Soundbar Bundle Includes, Deco Gear Home Theater Surround Sound 31" Soundbar, Flat Wall Mount Kit for 45-90 inch TVs and More

LG OLED65C9PUA 65" C9 4K HDR Smart OLED TV w/AI ThinQ w/Soundbar Bundle Includes, Deco Gear Home Theater Surround Sound 31" Soundbar, Flat Wall Mount Kit for 45-90 inch TVs and More

byLG
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Top positive review

Positive reviews›
JwHw
5.0 out of 5 starsTV is wonderful, the rest is meh
Reviewed in the United States on January 23, 2020
We bought this because you can't beat the price for everything that's included in the package. We felt that even if the accessories weren't the best quality, they would at least get us started since we've never owned a TV since we've been together. I'd say if you're starting from scratch like we did, it's an okay value. The sound bar isn't anything to write home about but better than the TV speakers alone. It's clearly a cheap model and we were basically expecting that since it was a package deal. If we had a sound bar or sound system left from a previous unit, we probably would find these accessories inferior and a disappointment. I think I would just purchase the TV if we had our own sound system.

The TV is fantastic though! Maybe we're just super easy to please because we've never owned a TV but the picture quality is beautiful, the remote is super easy to use and responsive, the TV seems to connect to our WIFI very well and streaming services work seamlessly with the TV. It was so easy to set up but the installation was a little nerve wracking. Be sure to set aside enough time to fully read the instructions on mounting and cord installation. Be aware that you will not be able to access the TV once it's mounted on the wall with the hardware so plug in every single cord you think you're going to need. Yes, we have some extra cords hanging down at the moment but we plan to install a cable concealer on the wall to help hide them. We would rather have an extra cord or two that we might need down the road than have to deal with pulling the TV down and plugging more cords in.

Also, the power cord is kinda short so keep that in mind as well when installing, especially if you're hanging it on a wall. We purchased this model based on reviews from Consumer Reports for this size range of TV.
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4 people found this helpful

Top critical review

Critical reviews›
L. hayden
3.0 out of 5 starsTV is great but the package isn't worth it.
Reviewed in the United States on January 22, 2020
I went with this deal because it was about the same price as the TV by itself but also came with a TV wall mount and sound bar. Now I'm questioning the TV not knowing if its some kind of refurb or something. So far the TV is working great and I love it, but the sound bar is junk. First off I can't even get the sound bar to work using the supplied optical cable. It does work using blue tooth but the sound is horrible. I tried changing between the TV sound and the sound bar and its like night and day. The TV sound is MUCH better. I pull out the included "smart remote" and put some batteries in it, but before I try to link it to my TV I pull out the LG magic remote that comes with the TV. Yeah, it controls everything too and is MUCH better quality. So this other remote is just a dust collector now alongside my 31 inch dust collecting sound bar. The wall mount is actually doing what it is suppose to, which is support the TV on the wall, but its also really cheap. Not that wall mounts have a lot of features anyway, but you can get one of these standard wall mounts at your local Walmart for probably $30. The instructions were all of 1 page and really didn't tell you anything. I managed though through some online videos and wasn't too hard. Lastly the surge protector, it wasn't in the box. So what am I supposed to send it back over a missing surge protector? Not likely, but that at least would have been something I could have probably used somewhere in the house, but again it was probably a really cheap generic surge protector anyway.
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From the United States

JwHw
5.0 out of 5 stars TV is wonderful, the rest is meh
Reviewed in the United States on January 23, 2020
Verified Purchase
We bought this because you can't beat the price for everything that's included in the package. We felt that even if the accessories weren't the best quality, they would at least get us started since we've never owned a TV since we've been together. I'd say if you're starting from scratch like we did, it's an okay value. The sound bar isn't anything to write home about but better than the TV speakers alone. It's clearly a cheap model and we were basically expecting that since it was a package deal. If we had a sound bar or sound system left from a previous unit, we probably would find these accessories inferior and a disappointment. I think I would just purchase the TV if we had our own sound system.

The TV is fantastic though! Maybe we're just super easy to please because we've never owned a TV but the picture quality is beautiful, the remote is super easy to use and responsive, the TV seems to connect to our WIFI very well and streaming services work seamlessly with the TV. It was so easy to set up but the installation was a little nerve wracking. Be sure to set aside enough time to fully read the instructions on mounting and cord installation. Be aware that you will not be able to access the TV once it's mounted on the wall with the hardware so plug in every single cord you think you're going to need. Yes, we have some extra cords hanging down at the moment but we plan to install a cable concealer on the wall to help hide them. We would rather have an extra cord or two that we might need down the road than have to deal with pulling the TV down and plugging more cords in.

Also, the power cord is kinda short so keep that in mind as well when installing, especially if you're hanging it on a wall. We purchased this model based on reviews from Consumer Reports for this size range of TV.
4 people found this helpful
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Amazon Customer
5.0 out of 5 stars Best TV I've owned
Reviewed in the United States on June 7, 2019
Verified PurchaseEarly Reviewer Rewards(What's this?)
Let's start with the set up, I have mine on a TV stand so I can't say how easy it is to wall mount but attaching to the base and setting it up on the stand was very easy and straight forward. The directions for setting up internet, cable, and attached devices is easy to understand. The remote is great, it has the typical direction arrows and a select button or you can use it like a pointer with an onscreen cursor. Now to the quality, the picture is phenomenal, you would need to buy 4k movies to really see what it's capable of but the OLED TVs have far better contrast and clarity than any other TV I've seen. I can't say enough about this TV, it's slightly bigger than my last one, which was a 55' but I love the upgrade to 65' it's just amazing. I was a little worried taking it out because the screen itself is so thin due to the way the OLED technology works it does not need to be as bulky as regular LED's. I set it up with one other person, I would not recommend trying to do it alone. Extremely happy with this and the price was great for what you get. For the rest of the package, as I said I did not wall mount it so that flat wall mount I can say looks simple and could probably get the job done but I can't say for sure. I tried out the sound bar but it was too bulky to have in front of the TV on the stand, perhaps if you wall mount it the sound bar would be less intrusive but to be honest the sound quality is great for the size room I have it in so I don't feel like I need it anyway. Hope this review helps, highly recommend any of the LG OLED TV's.
32 people found this helpful
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Kevin Brinkley
5.0 out of 5 stars Gorgeous home entertainment...better than a movie theater!
Reviewed in the United States on July 24, 2020
Verified Purchase
Couldn’t be happier with this purchase. I bought the TV for elderly parents. It’s helped us come together again and recapture the magic of sharing a home theater. Gorgeous resolution and colors. The unit itself is heavy and a little tricky to assemble. Once assembled, though, it’s a gorgeous and elegantly thin addition to the living room. We can’t stop buying UltraHD blue ray movie discs to watch on this TV. Can’t recommend highly enough!
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D. A.
4.0 out of 5 stars GREAT tv picture, but very complicated technology (elders BEWARE). Delivery/return was a NIGHTMARE!
Reviewed in the United States on November 16, 2019
Verified Purchase
If reviewing only the tv, it has excellent picture quality (thus the 5 stars for that part). It has all the bells and whistles expected for 2019. Here lies the unexpected problem. Sounded good in theory, but we found it had too many bells and whistles! It's a very complicated tv for the "older" generation (maybe not for millennials), and my thoughts were that you need to have a computer science degree to set it up and use it. Comes with very little instructions for actual use. We're in our 60's, and I thought we were quite technologically savvy, but we are still frustrated with it after a week. There's no way my 80 year old mother could figure out how to use the remote or all the features, even if she had an expert set it up for her. We are still not happy using it with our xfinity service. The LG remote doesn't cooperate with it for saved recordings, so we have to use our xfinity remote when watching thru the "box" for that feature. Now that xfinity has a streaming service though, plan to download the app and see how it goes so we can lose the box. Next, the bundle that comes with the tv was useless to us. We thought we were getting a bargain, but NO. The additional items are cheap off-brands. The LG tv wouldn't even sync with the soundbar cause it won't recognize the weird brand. The main attraction of getting the bundle was to get the soundbar, yet we had to buy another name brand one for LG tv to recognize it. Also the soundbar in the bundle is too tall if putting on a stand in front of the tv (covers up part of the bottom of the tv and blocks remote control functions). Think about where you can put your soundbar before getting one. In summary, if you're good with technology, this tv is GREAT. The extras in the bundle are worthless so plan to buy accessories, if you even want them, cause these are cheap and useless. I won't even get started on the debacle of UPS delivery delays, the original order arriving with a broken stand (LG never replaced stand as promised so ordered a new tv and arranged to have this one returned), and then there was the nightmare to get it returned by UPS...
22 people found this helpful
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Ned J. Soltz
5.0 out of 5 stars The Apex of TV's
Reviewed in the United States on January 19, 2020
Verified Purchase
I actually purchased this to use in a video editing suite for 4K and HDR. Many editors and colorists on a more modest budget edit and grade with LG OLED's as a substitute for $50,000 reference monitors. It's not the reference monitor, but it is good-- particularly with professional calibration. As a TV to watch when not making TV, the blacks are rich, the colors true. Multiple options allow customization of the picture for your room. Set up is easy but the lack of documentation makes use somewhat confusing. The remote is bizarre. But those are things that can ultimately be figured out and are a small price to pay for such an excellent picture.
One person found this helpful
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L. hayden
3.0 out of 5 stars TV is great but the package isn't worth it.
Reviewed in the United States on January 22, 2020
Verified Purchase
I went with this deal because it was about the same price as the TV by itself but also came with a TV wall mount and sound bar. Now I'm questioning the TV not knowing if its some kind of refurb or something. So far the TV is working great and I love it, but the sound bar is junk. First off I can't even get the sound bar to work using the supplied optical cable. It does work using blue tooth but the sound is horrible. I tried changing between the TV sound and the sound bar and its like night and day. The TV sound is MUCH better. I pull out the included "smart remote" and put some batteries in it, but before I try to link it to my TV I pull out the LG magic remote that comes with the TV. Yeah, it controls everything too and is MUCH better quality. So this other remote is just a dust collector now alongside my 31 inch dust collecting sound bar. The wall mount is actually doing what it is suppose to, which is support the TV on the wall, but its also really cheap. Not that wall mounts have a lot of features anyway, but you can get one of these standard wall mounts at your local Walmart for probably $30. The instructions were all of 1 page and really didn't tell you anything. I managed though through some online videos and wasn't too hard. Lastly the surge protector, it wasn't in the box. So what am I supposed to send it back over a missing surge protector? Not likely, but that at least would have been something I could have probably used somewhere in the house, but again it was probably a really cheap generic surge protector anyway.
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Falconlx
5.0 out of 5 stars Wow! I'm sold
Reviewed in the United States on February 1, 2020
Verified Purchase
I love OLED! There, I said it, I am officially out of the closet! As a 53 year old family man, I have always purchased and advised others to get the brightest most vivid led you could afford. I have a 55" Hisense f9 qled, a 55" tcl 6 series qled and a 65" Samsung ks8500 curved tv. So when my Samsung died I was left looking for a replacement 65" for the living room. I tried the vizio p series, noped returned it. The Samsung q80? Meh, that went back too. I finally said let me try OLED and see for myself if it is worth it. Wow! I can't believe what I've been missing. The picture quality is amazing the blacks and HDR are like nothing I have ever seen before and my PS4 pro and Xbox one x are simply jaw dropping!!! Heck, I'm even blown away with the picture clip art screen saver. I have never been this impressed with a tv.
4 people found this helpful
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Sanchez
2.0 out of 5 stars TV great
Reviewed in the United States on February 2, 2020
Verified Purchase
The TV its amazing and as described , I rated 2 because the order does not has the 2.4GHz Wireless Backlit Keyboard Smart Remote. I received a RCR universal remote control, that its useless because all the device will come with their own control. I contacted Amazon customer service, and they did not had the possibility to change or refund for juts one Item in an order like this. also the last customer service agent in the chat closed the chat without a conclusion.
but in general everything else its perfect and as described.
2 people found this helpful
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Donnie
5.0 out of 5 stars Well Worth The Purchase
Reviewed in the United States on February 18, 2020
Verified Purchase
Best TV I ever owned. I am a gamer so I got it because it is the best 4K gaming TV on the market with the nvidia g-sync support for PC gaming, along with HDMI 2.1 support for the newer consoles coming out later this year and HDR 10. Its also an amazing smart tv with all the latest apps and is fairly simple to navigate and use. It supports Dolby Atmost and Dolby Vision and the calibrations right out the box look really good. It also has ISF calibration settings if you wanted to try those out. I was looking to get the tv by itself but when I seen the bundle package with the mount and soundbar included for the same price I figured why not. The soundbar sounds really good and gets pretty loud and adds a rumble to my living room area that I never had before, and the mount is a clean flat decco wall mount. I couldn't be more satisfied with my purchase and would recommend this bundle to anyone who has the cash to pull the trigger on it.
Customer image
Donnie
5.0 out of 5 stars Well Worth The Purchase
Reviewed in the United States on February 18, 2020
Best TV I ever owned. I am a gamer so I got it because it is the best 4K gaming TV on the market with the nvidia g-sync support for PC gaming, along with HDMI 2.1 support for the newer consoles coming out later this year and HDR 10. Its also an amazing smart tv with all the latest apps and is fairly simple to navigate and use. It supports Dolby Atmost and Dolby Vision and the calibrations right out the box look really good. It also has ISF calibration settings if you wanted to try those out. I was looking to get the tv by itself but when I seen the bundle package with the mount and soundbar included for the same price I figured why not. The soundbar sounds really good and gets pretty loud and adds a rumble to my living room area that I never had before, and the mount is a clean flat decco wall mount. I couldn't be more satisfied with my purchase and would recommend this bundle to anyone who has the cash to pull the trigger on it.
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2 people found this helpful
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Mustafa
4.0 out of 5 stars Good value for great TV
Reviewed in the United States on December 28, 2019
Verified Purchase
The TV is one of the best on the market. The picture quality is great and delivers 4K content. Just make sure you have the right cable/internet package to get 4k or at least HD picture. Setup was tricky at first but give it time, it's not bad at all. The mount is fine. We haven't used the keyboard yet but you barely need it because the remote is really fancy. The only issue we had was the soundbar since it's listed as "deco gear" but we got a comparable "monoprice" one. The soundbar came damaged but the seller refunded us some money so no worries. We would buy again.
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