Top critical review
1.0 out of 5 starsThis was a month term of frustration with customer service.
Reviewed in the United States on June 4, 2020
I was trying to return this for a replacement as it kept crashing. Only had it a month. Crashing started week after purchase. Amazon put me in touch with Dell to do tech support. I had the worst customer service ever. Dell said they were going to call, they said I needed to purchase a 99.00 software service they will email to me for a download. Nothing happened. No phone call. No link. I even called them and was on hold for 45 minutes while tossed between 5 different transfers and then hung up on. I called back and i was told the tech was going to call me back shortly. Never happened. Then i get an email today says they are refunding my software service since they couldnt connect with me. I'm furious. There was no contact except with my attempts.
I told Amazon on May 31 that if Dell could not fix this laptop, i am sending it back for full refund or NEW replacement. The man on the other end said yes and ok. Now i see here online i do not have the option to return now as returning had an end date of May 31. I was not told this on the phone.
Update: Amazon did help me return this. Step by step instruction. And as soon as it gets there I will get a full refund. I ordered a new one. But I do not know when I will receive it, which is sad as I need this for work. The gentleman I worked with was very kind and super helpful. Kudos to Shamar.
