Amazon.com: Customer reviews: TCL 55" Class 6-Series 4K UHD QLED Dolby Vision HDR Roku Smart TV

Top positive review

Cord cutters delight!

Reviewed in the United States on July 26, 2020

As an octogenarian I am not especially up on technical electronics so this is going to be about my experiences with this machine. For starters 10-15 Mbps will get you full HD but not 4k so if you are unsure of signal strength at your planned location you might want to measure it before you click on "buy now". TCL says 25 Mbps is needed and this is easily measured with a lap top, smart phone with speed app or a TV with speed test up loaded to a fire stick. You may need to upgrade your WiFi as I did.

If you are reading this you are an Amazon customer and likely as not a Prime member so I am going to treat this as such. We are strictly streaming and OTA here. OTA on this machine requires a click on the antenna icon in the main menu and another on "search channels". The TV quickly finds and organizes stations in a menu showing what is playing and what is up coming. The voice remote can be used to skip around in the menu. Channel changing brings a brief display of info and a signal strength icon. If it is high and the broadcast is HD the picture will be as good or better than you have ever seen OTA. A press of the asterisk button on the remote allows adjustment of video and audio parameters to your taste. You have now cleared the hurtle of local channel programming for the price of an antenna.

If you have a Roku account get out the info for it. If not your are going to have to create one. Amazon Primers will find Amazon video and music apps in the Roku main menu which work seamlessly with the Roku remote. Don't throw away your fire stick as you will need it to access what is not included in these two apps. Roku does not have a browser so if you want to surf the internet you will have to use Firefox or Silk with your fire stick.

If you want to stream 4k you are going to have to pay for it. Some is available from Amazon, mostly recent Prime Originals. Your Netflix account will need upgrading to top tier. Roku has 4k platforms organized for you to chose from. There are many options.

I added a TCL Alto 7.0 sound bar and the audio is greatly improved over the TV speakers. The Alto works seamlessly with the Roku remote.

We subscribed to YouTube TV before I bought the 4k Roku but with its OTA system we could go to cheaper options which don't provide local stations. This by far and away the best TV I have ever owned and I have payed nearly three times as much for some. Picture quality, ease of use and options are all excellent. Value for price is very high for this machine.

3 people found this helpful

Top critical review

Critical reviews›

Emily

Disappointing Audio, Video, and Remote Control Bugs

Reviewed in the United States on July 12, 2020

After 7 months of using the TCL 65R625 I have found Three things to be annoying.

1) The TV audio does not work well with the ROKU app on my Motorola Android cell phone. At times the audio breaks up. At other times the connection between the TV and the Roku app just dies. I need to reconnect it. These things happen on a daily basis. It generally starts off working okay when I first power on the TV and start the Roku app on my phone. But then after a while it acts up. There are also times when the audio coming through the Roku app is delayed by a lot, more than a second, from the video.

2) The video seems to really mess up when a person is walking in front of vertical stripe objects like a fence or a building architectural feature that has vertical components spaced 6-12 inches apart. The faces tend to really blur a lot in those scenes. It's very annoying. Something in the image processing needs to be addressed here.

3) After several months of use some of the remote control buttons tend not to work as well. For example I have pushed on the volume control buttons and nothing happened. No volume change. I needed to press them very hard to adjust the volume. It doesn't seem as reliable as other remotes that I have obtained with other Roku devices.

After owning and using this TV for about 18 I am just completely sick of the failure of this device to deliver audio through the Roku Android app. It completely stinks. The audio through the app cuts out over and over and over. It is nonstop. Sometimes it will work for an hour straight, but there are other times that it cuts out every few minutes. I can't stand it.

Every time it cuts out, I need to stop the video. Reset the app to let the audio through to the cell phone. Back up the video so I can hear what I missed when it cut out.

Come on TCL. Fix the problem already. Why aren't you addressing this issue. It would make your product so much better. It really makes me mad.

2 people found this helpful

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From the United States

Pete

Cord cutters delight!

Reviewed in the United States on July 26, 2020

Verified Purchase

3 people found this helpful

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Brian

Excellent Picture And Surprisingly Good Sound Quality

Reviewed in the United States on November 14, 2019

Verified Purchase

After reading other reviews regarding damage during shipping. I am happy to say that my TV arrived in perfect condition.
This TV is an absolute pleasure to watch.
The picture is stunning! Bright, clear and sharp.
It upgrades 1080p to near 4K clarity and the viewing angle is super impressive.
As far as I am concerened it is the best overall value on the market, bar none.

I have been using this TV daily for about three weeks now and I am more and more impressed with it every day!
The BIG surprise? THE SOUND QUALITY!
I had read many user ratings and reviews on numerous previous models of the TCL.
One of the recurring negatives (on the previous models) was that while the sound quality was adequate for everyday viewing, they lacked the richness you would expect for watching movies, concerts, etc..
That's not a concern with this one!
I was certain that I would need to add a soundbar with a subwoofer and almost ordered one with the TV.
But decided to give the TV a whirl without it for a while.
While the bass isn't as deep as one would expect from a quality sub. It is definitely deep and solid.

The VOLUME that this TV is capable of is INCREDIBLE for an onboard system.
At level 30 (out of 100) it matches the full volume of my previous Panasonic and 40 is just TOO loud for most viewing.
It leaves me wondering who on earth would ever watch something on this thing with the volume cranked all the way up?!
Even when I took the volume up to 70 (just to see what it would do) there were no signs of distortion, lose rattles, etc..
The sound remained tight and crisp at levels that would definitely expose flaws in lesser quality systems.

This is my first experience with ROKU and I think its a blast. There is an almost endless supply of free and low-cost programming available.

I had never even heard of TCL until I started researching brands, about a month before making my final decision.
I am glad that I took this particular leap of faith and I'm loving it!

If you are considering "$700 - $800 "brand name" units, you owe to yourself to include this TV in the running.
I think you'll agree... It's the best bang for the buck out there.

27 people found this helpful

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Anders Vognsvend Williams

Best value for money for a TV

Reviewed in the United States on June 23, 2020

Verified Purchase

So we now have two of these in our home. Originally we only had the one for our kitchen, after seeing how awesome it performs for regular TV use and when our old Visio we had in the bedroom died, we decided to get another one of these amazing TV's.

With two in the house and zero issue with the panels I guess we won the panel lottery big time.

The display/picture quality is simply not supposed to be this good for a $ 500 TV, no they are nowhere near as good as my LG C9 nor as good as my Samsung Q70, both set up as movie/TV show watching stations as well as gaming on the Samsung, but for regular TV watching they are simply amazing. I only notice very little color issues and some minor LCD motion glitches with very fast moving pictures. As for brightness these TV's can easily light any room you need it to. The one we have in the kitchen is a VERY bright room and there is zero glare or darkness issues at all.

As for software this is likely the only issue, and part of that is that ROKU is a limited platform when it comes to certain SmartTV features. All platforms works just fine, they are just not as smooth nor as tweaked as the Android TV apps I see on my two nVidia Shield setup's. Similarly the Display tweaking options on these TV's are quite limited compared to that of the LG TV, and even the Samsung TV which also has a limited level of picture adjustments can do more than the TCL's. Finally the processor powering the software is obviously running on near capacity and more complex apps such as Plex is not running as smoothly as can be expected in 2020 but nothing that takes away from the TV overall, and certainly running better than my 425's which we use in a home office and our gym.

One person found this helpful

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Michael Dion

It's a Lot of TV for the Money.

Reviewed in the United States on March 28, 2020

Verified Purchase

I've only had this TV for three days, but I thought I'd share my initial observations, and then update this review as needed.
First of all, this is a whole lot of TV for the money. Like many, I struggled with the idea of buying a lesser known brand, as opposed to say a Samsung or an LG, but so far so good.
It is important to manage your expectations a bit, though.
In general, the good outweighs the bad.
Right out of the box, the picture looked close to excellent. Set up was a breeze and the built-in Roku is quite intuitive.
My first test of the quality was streaming Guardians of the Galaxy Ii in 4K Dolby vision. The TV performed admirably. A little adjustment was needed, though.
Oddly, the preset's defaults featured the contrast set all the way to 100, and the backlit set to brightest setting. This was not because they wanted it to look it's brightest on a showroom floor, since an initial setting allows you to choose between an in store or at home setting.
Some adjustments of the picture controls revealed some shortcomings. Most glaringly the blacks are not nearly as, well, black as I would expect from a QLED TV. The contrast as well is a bit lacking, leaving the picture just a touch hazy.
These are not deal breakers by any means, (remember the low price point) and also I have not had the time for a professional calibration. It's possible things have not yet been tweaked to their best settings.
Back on the positive side, the speakers are amongst the best sounding I've ever heard from built-in's. They're not going to rattle the rafters - for that you'll want a sound bar, but still they sound quite good, with many different settings to tailer the output to your liking.
So, all in all am I happy with my purchase ?
Absolutely.
Again, this is a heck of a lot of TV for the money. I'd definitely recommend it.
Does it perform like a comparable set at twice or more the price ? Not quite.
After all, you get what you pay for. But happily, in this case that's one heck of a bang for your buck.
Oh. I almost forgot. Another down side is the remote. It looks and feels cheap. It's surprisingly small. It does the job, but you'll need some nimble fingers.
Again, not a deal breaker, just being as honest as possible with this review.
Hope it helped, and I'll update it after a couple of months have passed.

10 people found this helpful

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Ryan F

Simple to use with solid picture

Reviewed in the United States on August 13, 2020

Verified Purchase

I purchased this television for my parents who are in their 70's. They had a Roku box connected to their previous HD which was due for replacement after ten years or so of use. My main concern was ease of use so I didn't get a lot of phone calls to walk them through the menus. It's been perfect so far, I did the initial set up which took about an hour and once that was done they have had no issues using this TV with it's simple remote and embedded Roku software. The picture is better than I expected for the money I paid and the built in speakers are much better than average. I tried setting them up with a sound bar in the past and it didn't go well, so that was another feature I was focused on. The build quality is also worth noting, the feet are metal and generally it just looks well made.

I play video games, but they do not, so that wasn't tested. My neighbor uses this television in a larger size for gaming and says it's wonderful and I don't doubt that.

If you are looking for a 4k screen with good performance, simple interface, with a budget price you can't go wrong here. Read the cnet review for more detail, but there is a reason it was on their list of best value 4k TV's. Very pleased overall and will consider TCL in the future when I need a new television for myself.

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Emily

Disappointing Audio, Video, and Remote Control Bugs

Reviewed in the United States on July 12, 2020

Verified Purchase

2 people found this helpful

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Thomas & Jessii

Awesome ONLY AFTER the SETTINGS ARE FIXED! Super bright, excellent image quality + Roku built-in!

Reviewed in the United States on May 8, 2020

Verified Purchase

Pros:
- Excellent brightness. This TV at top brightness will actually hurt your eyes in a dark room. So if you have a very bright room, this TV set at a high brightness will be great.
- HDR content looks incredible! But you'll probably need to upgrade your Netflix account to the 4K Ultra level to take advantage of it. It's worth it for supported content!
- Local dimming works very well. Keep it at medium level for most content, especially HDR.
- Off-angle viewing is not bad at all. Unless you're going to be sitting pretty decently off to the side, the picture isn't going to be too distorted. But this absolutely NOT for people who have seating on the edges of the screen. The picture looks absolutely best when viewed within 15-20 degrees off center.

Cons:*
- Default motion settings are set 100% WRONG and give EVERYTHING that awful soap-opera effect. It looks AWFUL! Here's how to fix it:
1) Go through each of your devices (Roku allows you to set the video settings for each input individually, which is amazing!) and click the asterisk key on the remote and look for the video settings and Advanced video settings, they are often is separate sections of the menu.
2) Set picture mode to Movie if available
3) Disable "Action Smoothing"
4) Disable LED Motion Clarity - this depends on the person, but my eyes see flickering with these fake high-refresh rate settings.
5) Disable Dynamic Contrast
6) Test enabling "Natural Cinema" which typically does a better job of removing artifacts from judder, but won't be to everyone's liking. I prefer it on when available.
7) Enable Game Mode for any consoles|
8) Set the Backlight to 100, Brightness to 50, Contrast to 100, and Tint to 0
9) Set Local Contrast to Medium (though play with this for HDR content!)
10) There is a separate brightness setting you choose from 6 levels from Darkest to Brightest. Dark is usually my go-to for non-HDR content.

*OK, so to be clear, the only real "CON" here is that the out-of-box settings are terrible, even though with the right settings this TV is absolutely awesome. The blacks are extremely dark, the brights in HDR are incredible.

This TV performs much higher than it's price tag. And honestly most people will have a hard time discerning much difference between this and a MUCH more expensive OLED panel. Unless you're a cinephile, this TV is going to be absolutely amazing.

**Another useful note:
If you're using a non-TCL soundbar, you're going to be best off if it supports HDMI Arc, as it will allow you to control the soundbar volume through the Roku remote. If you're using a non-TCL soundbar and optical is the only connection, you'll have to use a separate remote, or a universal remote. Not a big deal, but can be for some.

53 people found this helpful

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ILoveMyKids

Fantastic, BRIGHT picture quality! Absolutely beautiful TV. Vibrant colors and excellent value.

Reviewed in the United States on February 26, 2020

Verified Purchase

We love this TCL 65" Class 6-Series 4K UHD QLED Dolby VISION HDR Roku Smart TV! We had previously purchased a TCL 55" 4K Roku Smart TV in 2018 (4-Series), and absolutely loved it. I wasn't sure about the TCL brand, as I had never heard of it before then, but due to the excellent price at the time, we decided to get it - and we weren't disappointed in the slightest. The ONLY thing that my husband in particular griped about is that he wished it was bigger - of course! At the time, there was a huge pricing jump from 55" to 65" - so 55" it was. Still, he had been pouting about it for quite some time and doing tons of research on larger ones (some closer to 75" and above, even) - but obviously, we couldn't stomach the hefty price tags. He also specifically was looking into QLEDs and OLEDs.

There's a lot of debate between QLED and OLED and which one is better, etc. This all comes down to preference, of course, but I am personally thrilled with the QLED on this particular model. Our other TCL (which still works perfectly well - we simply stuck it in another room to replace a much more aging TV) had a really great picture quality on the whole, and it had been performing flawlessly for us ever since we got it. I kept looking at it and thinking, "How much better can you REALLY get? This is pretty darn good!" My husband became obsessed with all things QLED and comparing different brands - and we NEARLY got a Sony QLED in the 65" range, but ultimately went with TCL again - mainly due to price. I would have never considered TCL had we not gotten the other lower model that was relatively cheap, but I was so pleased with the performance and quality of it that I felt it was fairly trustworthy for getting a nicer (and bigger) model. I am SO glad we picked this one.

When this arrived, I was struck with how much nicer looking this one is to our other lower model TCL. The frame has more sturdy metal on and around it - and it just looks much sleeker and is made from hardier materials. It's a little heavier than your light weight plasticky ones, too (our other TCL was ridiculously light for its size, but had that "plastic" look to it - this one just looks solid and higher end).

I won't get all technical about the pixels and all that stuff, but I was skeptical that it would be just SOOOOO much noticeably better than our other TV. When we got it installed, it felt very familiar and intuitive - namely because it operates on the exact same premise as our old one does with the Roku Smart TV remote (which I LOVE - makes things SO much easier!). As for the picture and colors...well, I was simply blown away. Like, WOW. Yes, you WILL notice a huge difference between this and a lower model - especially in movies with bright colors. Sometimes the white is SO WHITE that it's blinding. Yellows, greens, blues, and bright reds are just extraordinary and mesmerizing. We watched some movies with it that we've watched before, and were struck at just HOW many details we could see that we missed the first time around. We didn't even play around or adjust anything - this was just straight out of the box. The quality and vibrancy of the colors were just simply mesmerizing and nothing short of amazing, IMO. And I wasn't expecting to be impressed with it at ALL (with the exception that I knew it would be bigger - but that's about it).

The sound quality from the TV is actually pretty good, too. My husband has tower speakers that he likes to turn on with this for movie watching, but I find those unnecessary for watching shorter daily shows and such - so I just rely on the TV speakers on the whole for most stuff and leave the towers off. You can get it nice and loud without distortions, and it doesn't sound tinny or muddy, either. It's certainly a TV that sounds well on its own if you don't want or need to invest in fancy speakers - it has a nice balance and a great range all by itself without any help.

For the price, this was a fantastic bargain for us compared to other name brands, which were much more expensive for the QLED aspects. We bought this in December, 2019, and it's now the end of February, 2020 - and we have NO complaints whatsoever. Everything works great on it, and the picture quality is simply amazing. It's a great bang for your buck when you're wanting a larger screen QLED TV but don't want to pay through the nose to get it. If you're into brighter, detailed, vivid colors in your TV experience, this one won't disappoint - it really brings your whole viewing experience into life! We love everything about it and probably will purchase another one in the near future to put in our secondary living area. It certainly gets two thumbs up from this household, and we highly recommend it!

4 people found this helpful

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Patrick Thurmond

Amazing TV in general, then the price makes it an insanely awesome deal.

Reviewed in the United States on January 21, 2020

Verified Purchase

Ok, I do need to start off by saying that I got this TV at a steal of a price. First, they recently dropped the MSRP from $600 to $550. Then when I went in to buy it there was an additional coupon I could apply to drop it another $81. Not sure what for, but I won't look this gift horse in the mouth. I will just call it the super-secret squirrel sale.

I did a lot of research before buying this and I was still a little hesitant. I am upgrading from a 42" Magnavox 720p plasma TV I bought in 2007 for ~$800. So regardless it is a huge upgrade. But still, a lot of money to spend. I saved up for it. I researched the every living crap out of it. Look at the rtings.com ratings and review. Talking in groups on Reddit about it. The works.

Finally, I bit the bullet and bought it. The first thing I did was had my wife record me opening it because the box was a bit beat up and I was worried that it would be damaged. It wasn't though. I added the feet, set it on the floor with her help and turned it on.

Updated the software right after setting up WiFi and after it rebooted it had lost the WiFi connection info I had just put in, which was annoying. Hopefully, it was just because it wasn't fully setup yet. I really don't want to go through that again on the next update.

I then tried watching the recap video on YouTube of the Chiefs beating the Titans (and heading to the SuperBowl). That looked great. I didn't see any artifacts or issues with motion. Maybe if I looked super hard I might see something. But for regular average Joe viewing it is just fine.

I then tried Netflix... and it sucked. After doing some research, it turns out that on larger size 4k TVs you can't get away with the standard HD Netflix signal. It doesn't scale well. But as soon as I upgraded my Netflix account to the Ultra HD level it was all good in the hood. Looks amazing now. I watched "6 Underground" and "Planet Earth" Amazing picture. Fantastic brightness. Impeccable color.

Hulu and Disney+ look perfect. I haven't tested my PS4 yet, but I will next weekend. YouTube looks great, especially 4k content. Low-res content like "The Simpsons" looks great too (watched via Hulu). I tried the new live-action Aladdin movie and the HDR+ modes are awesome.

I also happen to have a Pixel 3a and tried the TCL iPQ calibration app. Basically, it makes you take two sets of 6 pictures (12 in total) of a white screen with a box on it. Align the box with the corners in the app and take the picture. I will be honest with you, it says it improved it, but it wasn't really very noticeable to me. That is literally all this app does. Don't worry if you can't get/use the app on your phone. It doesn't really help that much.

The Roku interface is fast and responsive most of the time. I had a few blips here and there with it speed-wise, but other than that it has been great. The calibration controls are extensive and I don't think it is lacking anything. Granted I have never use any professional calibration tools or anything. So I could very well just not know about it. But for normal people it is more than enough.

The sound quality is pretty good. Louder and better than my old TV (not saying much). I like how the volume control graphic is a circle that pops up in the upper right corner. It avoids covering subtitle text and other important parts of the screen which is nice.

I look forward to getting a soundbar with ARC on it. I have never had that. But that is a purchase for another day when I have researched it and saved up for it.

My next step is figuring out cable management. I will say that the power cord is extremely short, which is disappointing. Especially since I wall mounted this TV. It just barely reaches the power strip I setup just so that it could reach. I will probably find a solution that brings the power connection up to the base of the wall mount to fix this.

For the wall mount, I did the Amazon Basics Extended Arm wall mount. The one that does 26" or 28" out. I can't remember which. But that is great for me.

Overall this is a badass TV for a fantastic price. I highly recommend it.

6 people found this helpful

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Soundbuy

Decent set for the price, but...

Reviewed in the United States on September 17, 2020

Verified Purchase

I can definitely see an improvement over an HD LCD tv I've had for 10+ years and it's really nice to finally enjoy 4k programming and I have been showing it off to friends. I even gifted TCL tvs to some friends cause I was impressed by the user friendly interface and and picture.

I would give it high marks for a mid range tv for under $1000, but I knocked off an extra star for a problem I started experiencing that is a minor annoyance and I hope doesn't get worse or I might be calling the company for a replacement, or refund. I hope the other tvs I gifted don't start having the same problem, or I would feel like a jerk for replacing their tv's with lemons. And I don't want to be a 'you get what you pay for' scenario.

An unrelated gripe is I'm not a big fan of all the tvs now having a high gloss finish on the panels. I much prefer the anti glare panels that I used to see with LCD displays. Now I have to spend extra to buy black curtains to mitigate the glare.

The issue that made put me here to write this is the tv is crashing a lot. First time, I thought it was just a one time fluke, but after a second time I was getting a bad feeling.
I used this tv for 3 months and this is the 6th time it's crashed.
What it does is the screen will go black, it will stay like that for a solid 20 seconds then it will load the boot up splash screen for a bit, the indicator light at the bottom of the tv will blink for a moment then go black again and bring up the boot up screen again, wait a moment and then I'm fine.

It's done this two times while in the middle of a movie and not really fun when you have guests over.
The other issue is since my tv is hooked up to my PC (laptop) using HDMI, when the tv crashes, it puts my laptop in hibernation and it won't wake back up. I have to force it to power down and it's a pain to have to wait a while for it to boot back up all cause the tv keeps crashing.

I don't know if other owners have been experiencing the crashes too, if I just got a defective unit, or something else happened.
When I did get the tv delivered, the box had a huge tear at the top of the box and the tape at the top was loose.
The TCL tv I got before this one, before I returned it, it had a massive hole at the front of the box and through the protective thick piece of cardboard that was meant to protect the panel. The screen was fine.
Maybe something happened during shipping where the tv got knocked around and the internal components got rattled around more than they should have.

In the mean time I might call the company and tell them this problem. If it keeps crashing I might be forced to get a replacement, or refund, which would be a huge inconvenience. I'm glad I still have my old LCD tv and haven't tossed it out yet.

I guess this could be a heads up to any interested buyers. If you get this tv, or another of the same brand, hang on to your old tv for a a few months and don't throw out the box after just one month, like I did. Which I'm kinda regretting now.

2 people found this helpful

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