Amazon.com: Customer reviews: SAMSUNG Chromebook 4 + Chrome OS 15.6" Full HD Intel® Celeron® Processor N4000 4GB RAM 64GB eMMC Gigabit Wi-Fi -XE350XBA-K02US

Top positive review

A great chromebook that does everything well.

Reviewed in the United States on March 18, 2024

Here's what i like about this chromebook: The exterior is solid and built to last. The keyboard feels great. The screens update quickly. Video stream quality is very good. Plenty of speed for basic gaming. Plenty of battery life. It does everything well. My only beef is the sound volume. The sound is fine if you are right next to the computer but if you want to listen to something a few feet away then it is hard to hear at the highest setting. A $20 speaker solves that problem but that is my only complaint.

Top critical review

Critical reviews›

R. Atkinson

Warranty is NOT as described -- 6mos. vs. 12mos.

Reviewed in the United States on May 26, 2023

I bought this Chomebook in Dec 2022. It worked until May 2023 and then died. Samsung tech support could not fix it over the phone, so I sent it to them UPS. Samsung says my warranty expires at the of May 2023, so it is covered but just barely. The description says it comes with a one-year warranty, but Samsung tells me mine expires after 6mos.

I also think the screen quality is much inferior to that of other vendors. Samsung is known for it's quality television displays, so the low quality Chromebook display is a major disappointment.

There are many better Chromebook vendors. I would NOT buy this Samsung product again.

549 total ratings, 97 with reviews

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From the United States

john d sweeney

A great chromebook that does everything well.

Reviewed in the United States on March 18, 2024

Reviewed in the United States on April 9, 2024

Verified Purchase

Started right up after charging, set up was a breeze!

Helpful

tara jones-francis

Still working

Reviewed in the United States on February 21, 2024

Verified Purchase

It is still working, but the speaker is low. Very comfortable to use. Everything I do is online even my drive. This is a very good internet device.

Helpful

Sunnyman

Decent for education but the screen quality is mediocre

Reviewed in the United States on August 24, 2020

Verified Purchase

My 2 boys (2nd grade and kinder) received school/ISD-issued chromebooks for home learning during this pandemic. While we were grateful for the loaner chromebooks, their 11 inch screen with low resolution screen was hard to use for young kids (hard to click tiny answer boxes and etc.). So I decided to invest and purchased 2 of these. While both units looked the same, the chargers were different. One allows you to connect/remove the USB-C cable from the charging adaptor while the other one was one piece charger+cable.

The 15.6 screen was large and it was a huge improvement from the 11 inch Chromebook. However, I have to admit the color was so dull even at the maximum brightness. Since this is a Samsung product, I guess I was expecting a great color quality. If the screen quality was better, I would have given this a 5 star.

Additionally, this is not a touchscreen model. The school/ISD issued loaner chromebooks had touchscreen feature which was nice. However, I would choose the larger screen over the tiny touchscreen anytime for kids school works. If it was for me, I might choose a slightly smaller screen for portability.

Overall, I think this is a great buy if you are OK with a mediocre screen and not having a touchscreen feature. I think this one deserves 3.5 stars but I rounded up to 4.

11 people found this helpful

Helpful

Brown

Great

Reviewed in the United States on February 24, 2024

Verified Purchase

Husband loves it

Helpful

Magameyer

Great for surfing internet and emailing!!

Reviewed in the United States on August 11, 2022

Verified Purchase

Bought this for Mom when her last Chromebook died. This Samsung Chromebook does not disappoint. She only needs to use it for emails and surfing the Internet and use for plenty of speed and power for that. I created a Google account for her previously so everything loaded onto the new Chromebook really once she entered her Google login info. Now everything she wants saved is synced to her Google drive so no future worries about transferring data from one computer to the next. Easy peasy!

8 people found this helpful

Helpful

R. Atkinson

Warranty is NOT as described -- 6mos. vs. 12mos.

Reviewed in the United States on May 26, 2023

Verified Purchase

Helpful

robin

Chromebooks are secure

Reviewed in the United States on December 10, 2023

Verified Purchase

I am on my 3rd Samsung Chromebook and will stay with them. Most of the time when you need customer service, they are very helpfull.

2 people found this helpful

Helpful

garbear

Samsung screen should be better

Reviewed in the United States on January 6, 2024

Verified Purchase

This replaced an ACER Chromebook that was getting old and slow and Google said it would not long get automatic OS updates. We really only use this for simple browsing, shopping and other basic tasks. It's on the counter in the kitchen. Overall the unit is nice, fast and a good value. However, the old ACER screen is much better. I expected more from this Samsung as I have 2 TVs of that brand and smartphone. This screen's color, crispness, contrast and so on is simply not Samsung worth and we will likely return fro a different model. The 6 year old ACER is much better (whiter whites and deeper blacks and just better clarity and crisp images). The Samsung colors and resulting images are far to blue, hazy and and just lack that "pop" off the screen that we expected. Appears Samsung chose a much cheaper display to drop in. And with a Chromebook, the user has very few tools in Display settings to make meaningful changes.

One person found this helpful

Helpful

Tom

difficult to learn and work through set up. If this item has touch screen it doesnt work,

Reviewed in the United States on October 26, 2023

Verified Purchase

I am learning to manipulate the device

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SAMSUNG Chromebook 4 + Chrome OS 15.6" Full HD Intel® Celeron® Processor N4000 4GB RAM 64GB eMMC Gigabit Wi-Fi -XE350XBA-K02US

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