Amazon.com: Customer reviews: Google Nest Wifi - AC2200 - Mesh WiFi System - Wifi Router - 2200 Sq Ft Coverage

Reviewed in the United States on March 17, 2024

Style: Router OnlySize: Two PackVerified Purchase

The Google Nest Wifi is an excellent mesh router system that combines simplicity, speed, and integration with Google’s smart home ecosystem. Let’s dive into the details:

Design and Setup:
The Nest Wifi system is idiot-proof to set up. Just plug it in, follow the app instructions, and within 10 minutes, your mesh network is up and running.
The design is sleek, and the range-extending Nest Wifi Points come in three colors (white, blue, and sand).

Performance:
Impressive Speeds: The Nest Wifi offers impressive top speeds and strong performance even at range.
Stable Band Steering: It seamlessly switches between 2.4GHz and 5GHz bands for optimal performance.

Google Assistant Integration:
Each Nest Wifi Point doubles as a Google Assistant smart speaker. You get both the Nest Wifi Router and a Point with built-in microphones and decent bass.
If you’re already in Google’s smart home ecosystem, this integration is a bonus.

Price Considerations:
The Nest Wifi isn’t cheap. For comparison:
Amazon-owned Eero’s three-piece mesh system costs $249, which is less than a Nest Wifi setup with two devices.
Netgear Orbi AC1200 mesh system (three pieces) costs $229 at Best Buy, significantly less than the three-piece Nest Wifi.
However, if you’re invested in Google products, the seamless integration makes it worth the splurge......plus it's been on sale recently!

The Nest Wifi is as easy to set up as a smart speaker. It spreads a Wi-Fi signal throughout your house, and each Point is a smart speaker. If you want a seamless and speedy connected home, the Nest Wifi is a worthy choice.

4 people found this helpful

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Ramon GT

The improvement is not where you think it is. Totally worth, so simple!

Reviewed in the United States on December 13, 2020

Style: Router OnlySize: Two PackVerified Purchase

Tips:

1- Do not be affraid of installation, it was very simple.
The routers and the points -or 2 routers in this case- create a mesh by themselves wihtout any user intervention.
The app guides you through the process. As a tech guy, this was so easy I feel guilty :p

2- This mesh will improve your WiFi speed across the house for any internet service up to about 600-700 Mbps, I daresay. WiFi has its limitations, anything above that is wishfull thinking due to the harware constraints of our current phones and devices. But... the real improvement is not the "speed" itself (read below).

3- This is the 2 router pack, not the classsic "router" and "point/Google assistant" pack. I chose this one expressly since the routers have ethernet LAN RJ45 jacks (ports), which the "points" lack, because my house is already wired with LAN ethernet cable and I already have plenty of "hey google" things around =)
Note: you will need proper harware to get anything above 50 Mbps, e.g.: Cat. 5e or Cat. 6 cable , and if you use an ethernet switch make sure it is Gigabit compliant, otherwise stick to the standasrd WiFi mesh, you'll be surprised: this WiFi mesh will be faster than a 10/100 cable or a "Fast Ethernet" switch.

4- It is fast, indeed, but take note: since the mesh talks in both directions, there will be a natural minimal speed loss when connected to a "point" (or the secondary "router" in this case). E.g.: when the mesh is connected wirelessly (pure WiFi mesh), I get 100 Mbps near the router and 50-70 Mbps near the "point"; but when wired (ethernet backhaul between the 2 routers) I get 80-100 Mbps near the "point". I think this is expected, completely normal due to the 2-way wireless communication between both mesh devices.

5- My ISP installed a coaxial Modem/Router combo unit in my house, I was affraid of the dared double-NAT menace, but to my relief they got allong surprisingly well.
Actually, I kept my original WiFi network and the new nest mesh network up simultaneously for a couple days, while migrating everything (the easy and recommended way would have been to disable the old WiFi network and use the same SSID name and password on the new one, but I wanted to experiment a little).
Anyhow, although they seemed to work fine together, I decided to turn off the ISP Modem/Router's WiFi radios to avoid any possible interference. WiFi can be grumpy when crowded.

6- I chose the newest "Nest" WiFi mesh routers over the previous "Google" WiFi mesh or the Nest points because they have:
a) faster WiFi conection (AC2200 vs AC1200),
b) bigger area coverage (205 m2 vs 140 m2),
c) more antennas (4x4 vs 2x2) and
d) the capability of transmitting data to multiple devices simultaneously (MU-MIMO vs no-nothing). THIS is paramount. The improvement is noticeable when the kids are watching video streams and playing games while I hold to that important zoom meeting.
(Note: The Nest points do have MU-MIMO, too, but lack the extra speed and extra coverage of the Nest routers. In exchange, they double as Google assistant speakers, so choose your potion)

7- Get both apps, Google Home and Google Wifi. They seem to be migrating everything from Google WiFi to Google Home, but meantine get both! Google WiFi gives some extra options such as a speed test of all connected devices or information about the connection type between points, wired or wireless.

In conclusion, the real "speed", the improvement over a standard WiFi network is not measured in Mbps by Speedtest, it's not even the extended coverage or the transparent, automatic handling of WIFi when moving around the house without hiccups nor the beamforming technology which sends the WiFi signal straight toyour device: it's how it handles devices and distributes bandwidth, making each device in my house faster individually, all at the same time, keeping my data transmission speedy and steady when the kids are squeezing the WiFi signal and my internet bandwidth.

The only thing I would have wished for is WiFi 6 support (future proof). Otherwise well done, Google. I'm impressed. I have spoken.

100 people found this helpful

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Amazon Customer

Higher speed throughout the house!

Reviewed in the United States on March 23, 2024

Style: Router OnlySize: One PackVerified Purchase

I was having slow internet throughout the whole house, even in the same room as the WiFi. So I after some research, I decided to try the Google WiFi router. It’s been a big improvement! While it isn’t as strong as I’d like it to be upstairs, it is a much bigger improvement.
It’s very easy to use as long as you’re familiar with the Google Home app. I like that I can monitor the devices on my WiFi, share the guest password with a QR code, and even turn off the WiFi if I want.

One person found this helpful

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Pete A

Very good mesh, with one big weakness -backhaul

Reviewed in the United States on December 4, 2019

Style: Router OnlySize: Two PackVerified Purchase

This *router* 2-pack from Amazon is an Amazon exclusive offering not available through Google direct or other retailers. The 2-packs sold elsewhere are 1 router unit and 1 “point” unit. As a mesh wireless system, Nest Wifi can use a combination of router units and point unit but only Amazon sells this 2-router configuration.

This is important because the Nest Wifi router units and point units do not have the same wireless specs. The router is an AC2200 4x4 setup while the point is an AC1200 2x2 setup. For those looking for the fastest *wireless* configuration (regardless of the smart speaker incorporation in the point) this Amazon 2-router pack provides the fastest wireless configuration available with the Nest Wifi.

My home internet connection is gigabit fiber which provides more bandwidth than AC-generation Wifi systems can push in real-world use. Since they can’t max out the connection, I can easily see the difference between different setups. I currently use the Netgear Orbi RBK50 mesh system and have been pretty happy with it, but I wanted to see if this new Nest Wifi mesh could outperform it.

I have a long rectangular house with the modem and primary router in the front third and the satellite in the back third. There are four walls between router and satellite. The Netgear Orbi system’s big selling point is that it has a 4-stream dedicated 5GHz backhaul that helps ensure that the bandwidth available to the satellite is as close as possible to the bandwidth available at the primary router. This design works *incredibly* well, especially when you have multiple walls in between units like I do.

And this is where the Nest Wifi falls short. Each router unit by itself is actually very impressive. Very good range and performance that actually beats the Netgear Orbi at close-to-medium ranges. However, the link between units is its weakness. Google says that it uses smart tuning of the 4x4 antenna arrays to maintain the fastest connection between router and satellite units, but in real-world use it cannot compete with the Orbi’s dedicated backhaul. Speedtests run on the Nest Wifi satellite gave me roughly 120Mbps down, whereas I got 250+Mbps down on the Orbi satellite.

Nest Wifi *does* support wired backhaul between two router units so if you’re fortunate to live in a home where you can run ethernet between the two units then this is an amazing setup and *highly recommended*. I’d even recommend it above the Orbi if you can wire backhaul. Unfortunately I don’t have this option so this was the deal-breaker for me.

Pros:
Elegant, compact design that fits in anywhere in the house
*Super* simple setup with the Google Home app, just be patient as it goes through its configurations
Excellent performance from the individual router units themselves
Automatic firmware updates done right. Everything just works.
You can absolutely setup this 2-router configuration the same way as a router + point setup. Some below have suggested that it requires both units to be ethernet connected during setup but this is not the case

Cons:
No dedicated backhaul. Slower satellite performance as a result. Still good, but not as good as competing dedicated backhaul designs
All configurations are done through the Google Home smartphone app. Folks with more experience tweaking options in the router’s web Admin Console may find this limiting.

44 people found this helpful

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Geba

Orbie vs Google

Reviewed in the United States on April 30, 2021

Style: Router OnlySize: Two PackVerified Purchase

I have a house in NY and a house in Florida. Both houses are three stories but the house in FL is almost double the footage. I put an Orbi’s system in in NY and a Google system in FL. The difference is day and night.
I have nothing but trouble with the Orbie. Constantly having to troubleshoot. It is very difficult to add any new products. I have spent hours trying to get simple pool timers, WiFi cameras, and lights to be recognized by the Orbie. Every couple of months I have to reset the satellites or the speed drops to unusable.
Although I pay for the highest speed service from the cable company I have lousy speed with the Orbie. It’s hit or miss connecting to the Sonos system. Many times get set for a party and no music. Then I have to go to each satellite and reset them. I installed an Orbie outside unit for the Sonos without any improvement.
I installed three Google routers in FL, none outside and my boat captured the signal instantly with a rate of 498bps. Before installing the routers I was lucky to get 40bps even though I pay for 1 gig. From the dock to the garage I have great signal. Every TV loads streaming programs so much quicker.
The only con I say is there is only one Ethernet port on each router. I have a video phone being turned on this week that needs an Ethernet connection and I’m hoping that the satellite router will work. I also ordered an Ethernet switch which I’m hoping will handle my stereo system which is connected by Ethernet.
Set up was very simple using the Home app. One thing they don’t explain is the cable from your modem is plugged into the globe symbol on the left. Other than that it was very simple to install, even for a OGWC. (Old Guy With Computer).
There is no comparison and I have always bought NetGear but they lost the race in this one.

3 people found this helpful

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Josh

It works pretty good

Reviewed in the United States on March 26, 2024

Style: Router OnlySize: One PackVerified Purchase

I got this because I didn’t want to rent the router from my internet provider. No issues so far, I did a factory reset because I saw more reviews about this product where the packaging was previously opened (same as mine). It has good coverage for my two story + basement house 1500 sqf. Easy set up process. I do recommend.

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Igor D

This product has significant issues

Reviewed in the United States on August 12, 2021

Style: Router OnlySize: Two PackVerified Purchase

BEWARE THIS PRODUCT HAS MAJOR ISSUES that may or may not affect you, depending on how you set it up and use it. I'll share my experience, but you decide whether these issues are essential for your usage scenario or not.

Here is the executive summary before I get into technical details.

1) This product is excellent when it works as expected (unfortunately, that's not always the case). Setup is easy and straightforward.
2) The functionality of the device is extremely limited if you opt-out of using Nest Wifi cloud services. Enabling cloud services is a must to have this device provide all of its functions.
3) Local network throughput exhibits severe performance degradation over time if your routers are not hardwired.
4) The router is unable to re-establish Internet connectivity after a power outage (this is precisely the case when using Netgear CM500 as a modem)

This review is for 2-pack Nest Wifi routers bundle. Both devices are identical routers, but for the sake of simplicity, I'll be calling the main one Router and the secondary one Point.

My initial setup was a true wifi mesh with no hardwired connection between Router and Point. I did extensive post-install testing, and Nest checked all the boxes - 330 Mbps Internet throughput, 600 Mbps over the local network from one device connected to the point to another device connected to the router. All seemed well, but after about 24 hours, I started noticing performance degradation on my local network. At first, the throughput from my Macbook to my NAS dropped down to 100 Mbps, then 50 Mbps, and at some point, it stalled at a snail speed for 150 kbps (yep, kilobits). I got in touch with Google support right away, and they "fixed" the issue by hard rebooting the network and cloud services (make any change in your router's DNS settings, then turn cloud service off/on and reboot the network). However, it was just a temporary fix as the issue came back the next day. I've been in touch with Google support a couple more times, but they were less than helpful. They blamed interference; they blamed the local DNS server; they blamed my MacBook. None of these was the culprit as everything worked well before I bought Nest Wifi, and everything works fine now after I hardwired the router and the point. The only "solution" they could provide was the hard network reboot that "fixed" the issue for less than 24 hours every single time. About a week later, I decided to run a Cat6 cable from the main router to the point, and to my surprise, it completely solved this issue. I'm deducting 2 stars because of this issue. I'm expecting a Wifi mesh product to work as a true Wifi mesh, and hardwiring must not be a requirement.

The second major issue I ran into is exceptionally annoying. Nest Wifi router is unable to re-establish Internet connection after a power outage. It's not just a matter of inconvenience as I have to reboot the modem after every power outage manually, but it's also a security concern as our Nest cameras are not coming back online after a power outage when we are not home. Google support wasn't helpful here either. They blamed my ISP and "the extent of the outage", but it has nothing to do with the ISP as I can reproduce this issue by cutting the power on the power strip that both router and modem are connected to. There are numerous similar complaints all over the internet going back 2 years, so it's definitely a well-known issue, and Google still can't get their act together to fix it. How do I know it's an issue with Nest Wifi? First, the network boots up just fine if I swap the Nest router with my old router (8 years old Apple Time Capsule). Second, the modem shows all 5 lights green, but still, there is no Internet connection. Third, if I unplug the Nest WAN ethernet cable, run it into a switch and log into the modem's UI, it shows the link is OK. I have a feeling it has something to do with the timing of each device's boot time. It seems like the Nest router expects itself to be the first one to boot up. Well, you can't expect that if you are that slow... My old router boots up much faster than the Nest router, so that may be the answer here. Anyway, I thought I was clever enough to code a script on my Raspberry Pi, detect this condition, and force-reboot the modem if there is no Internet connection. I thought I was all set, but I was wrong. We had another power outage last night, and as you suspect by now, my network didn't come back online. Why? Because the Nest router wouldn't route packets to the modem. My next idea is to install smart power plugs and control the power from Raspberry Pi. I'm deducting 2 stars because of this issue.

This product could have scored all 5 stars in my review if not for the two major issues I described above.

10 people found this helpful

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Liang

Great WiFi device

Reviewed in the United States on April 17, 2024

Style: Router OnlySize: Two PackVerified Purchase

Had them installed immediately after receiving the package. So far, it works better than I thought, place the two routers in two opposite corners of the house, one on 1st floor and one on 2nd and the signal is still great. Downloading speed now 100+ Mbps in the previous "dead spots" of the house. Yeah... it's not WIFI-6E but that is not a big deal for me at least.

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SeventhFloorDown

Revised Review = Three Stars

Reviewed in the United States on March 14, 2021

Style: Router OnlySize: Two PackVerified Purchase

Update: I raised this to three stars (2024) because many of the problems that plagued us the first year have been resolved or are infrequent enough that they cannot be said to be inherent flaws. I am not giving it above three stars for these reasons:

1. If a device (like a printer) is connected to Router A and your laptop is connected to Router B, the printer will not print. I believe the network is the problem because our same set up did not cause this issue with the Orbi mesh.
2. Since this is a Google product, I would expect better user controls in the app. You can do some technical stuff, but Google usually excels at making those tasks accessible to the average person. I like the guest network, prioritization, stable IP, etc., but the features generally are lacking or too complex if available.,
3. I still have to be careful with the 4th router. It will work for a few days or weeks, but then it starts to cause problems with some devices (especially the Roku). I cannot figure out what is happening. I suspect it has something to do with the location. We have a main floor, a bonus room, and a full basement, and our house has some horizontal distance to it. There is an area at the southern corner (basement) that benefits from our 4th router in the basement because of the lay of the land, but since I do not want to run an ethernet cable 100 feet across drop ceiling tiles, the best place for the router also causes it to overlap (I think) with the router in the western corner of the main floor.

Get a drink and your reading glasses. This is a long review, but it is the most honest one you will read about this product. If you are seriously not sure whether to purchase this, read this review. I am not an IT professional, but I am very experienced with ICT and networking, so this is going to be a (sometimes sarcastic), down-to-earth review that explains why you should probably avoid this product.

The Google Nest WiFi routers in question are best for these types of people:
- Those living in a one-story house that has ethernet ports in several rooms to maximize the router connection options.
- Those who live in glass houses.
- Those who are divinely charmed and have never had problems with any technology in their entire lives.
- Those who employ a fulltime IT person who will handle any problems.
- Those who are happiest when they have a problem to fix. This product is BOON for someone with this mindset. It really will be the gift that keeps on giving.
- Those who are fulfilled when they have a problem to fix. You will never feel more enriched than after your third factory reset that resolves the issue for another month.
- Those who enjoy mundane, repetitive tasks that include unexpected glitches and unpredictable failures that necessitate starting the task again.

I have had the Google Nest Wifi (four routers in all) for eight months now (I have had three routers for almost a year, and added one in April), so this is not a reactionary review or one with limited time to evaluate the system. I reserve those for the feedback I send to Google regularly. This is the worst router and worst mesh system I have ever used or that I have installed for someone else (I have done four installs of other systems for friends and family). I NEVER recommend the Google Nest WiFi when someone asks me what to get. When people come over and they comment on the fantastic WiFi in our house (which is spread out with a full basement) and ask what system we use, I tell them and add "but if you consider getting mesh, there's a lot of drawbacks to mine that we need to talk about."

Before the drawbacks, let me preemptively assure you that this is not "my problem". Here's how I know:
- I have been on computers since 1984 and using the internet since 1988. I have set up multiple systems for myself and my friends or family since I was 18 years old. People call me to troubleshoot their technology. I can talk network switches and cabling and WiFi well enough that our building IT guy often calls me if he's out and we have a problem.
- Before I started blaming Google's poor product, I examined every ethernet cable. I hooked them into multiple types of ICT to ensure the connection itself was not the problem. Even then, I ran new lines where it wasn't onerous. I cut and installed new ends for the cables if the line itself had been installed when we built the house. I purchased a new network switch. The common denominator in the problem was always Google Nest WiFi.
- When one of the routers goes down, nothing has changed. I did not switch the connection to a new port. The power did not go out. No one lost internet access for even a second (and the app itself shows nothing). We have not moved furniture or installed titanium sheets between our walls or stuck a fork in a power outlet. It just happens.

So why is this product so bad? In short: It consumes your time. Its failures are unpredictable and unexplainable in hindsight. What it offers can be had for less money or beaten by spending more money.

- FULL FACTORY RESETS: In the last eight months, I have had to do a factory reset of the routers THREE times (I know it was three times because, for whatever reason, I cannot use the same network name after the reset... true story). This involves resetting the entire network, then restarting each device, creating a new network, etc. I never had to completely reset the Orbi system during the five years we had it.
- UNIT RESETS: I have had to factory reset individual units an average of once a month because they inexplicably go from "great connection" to "weak connection" OR (as happened when my wife and I said "Happy New Year!" as we clinked champagne glasses last night) the unit simply goes offline. Nothing changed in our system-- no power blink or surge, no brief disruption of the network.
- RESETS ARE TIME-CONSUMING: It takes about ten minutes to set up a unit and the setup often fails (unable to locate the device, timeout, unable to join device broadcast internet). Also, you will have to factor in what is lost in reconnecting ICT in your home when you reset your network.

Maybe this does not sound so bad for great WiFi when it works properly. If you have 30-40 minutes you would like to spend doing this every couple of months, plus 10-20 minutes every month with individual units, that is your decision to make.

IF YOU ARE STILL CONSIDERING PURCHASING THIS OR IF YOU ALREADY PURCHASED IT... SOME ADVICE:
1. Be prepared to stand over your phone, next to the device, and not let your phone black out or be interrupted by a phone call during the setup process. I'm serious. Tell anyone who is likely to call you that they need to wait an hour. If those things happen, you may as well start over with the setup process. This is like playing some old-school Nintendo games: NO SAVES.
2. Some people seem to think that, because each unit is wired to the modem, the units themselves do not have to be near each other. That is untrue. You will want full WiFi strength at each unit. Select your "base router" location, set it up, and then go to your second location. If you do not have a full WiFi signal, consider a different location. I'm not saying it will not work if you lose a WiFi bar, but if you get "weak connection" messages from the start, you will almost certainly be doing this all over again in the future.
3. If you are not patient and intuitive with technology and apps, this may become frustrating for you. Well, it probably will anyway, but the Google Home app is not the friendliest for setting things up because it wants to do everything for you, so all you see are some weird little shape animations that tell you nothing about what is happening. Patience is important here... if you walk away and your phone blacks out or the process completes and you do not move to the next step, you will probably have to start over.
4. Do not expect support from Google. Their support pages are not informative-- they seem to post mostly generic solutions (e.g., "Did you plug it in?"; "Is your internet connection working?"; "Are you on Earth?"; "Are you SURE this isn't your fault?"). You will probably never speak to someone in support. They have been experiencing higher than average complaints since at least April of 2021, so I don't know who is doing the math on their call volume, but they aren't doing the math correctly OR more and more people keep calling to complain. That latter option is actually more likely.

The original review (four stars) that I wrote after having the product for a month or so:

I purchased three routers for my house to replace an old Orbi with one extender.

This is a very good system, especially if you have other Google products in the home (such as the Nest thermostat). The setup is not effortless, but as long as you pay attention to the app cues and instructions, it is not a big deal. What is a big deal, for me anyway, is that these routers seem to struggle sending a signal downward. Maybe my house's construction (2400 square feet with a full basement) is to blame. I get excellent coverage and speeds on the main floor and bonus room. However, in the basement, even directly below a router, the speed dips to around 25 Mbps (which is fine). I did not have this problem with Orbi (although I like the router-mesh setup much more overall compared to Orbi's router + extender setup).

76 people found this helpful

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Christian Friedland

Do not buy, google has really jumped the shark.

Reviewed in the United States on September 9, 2020

Style: Router OnlySize: Two PackVerified Purchase

I don't even need to write a review : here is the transcript of the conversation I had with the google technical rep explaining that basically I have to reset a 8 node network and that there are a bunch of known issues :

Google Support

You’re connected with agent Romeo.
3:44 PM
R
Hi Christian.
I see here that you are having issue about the ping?
Romeo · 3:45 PM
yes
and just general connection degredation after about 2-3 hours
this is pinging the router IP
so its a LAN problem not outside the network
3:46 PM
R
Let's check what causes that one so that we can fix and make it stable. Before we start is this the email chris@chrisfriedland.com that you used in the app?
Romeo · 3:46 PM
192.168.86.1
yup
3:47 PM
R
Thanks! Looks like the connection got time out. May i have as well your best callback number, in case the call got disconnected?
Romeo · 3:48 PM
5303217277
3:48 PM
R
Thanks! You try to ping the Nest router. Have you tried to ping as well the connection from your modem?
Romeo · 3:49 PM
yes
everythiung works fine
for like 2-3 hours
then ping goes to lik 2500ms
this happens on all devices in the house
my wifes laptop and phone
tried resetting WIFI connections
no luck
only corrects if I power cycle the routers
if I unplug nad plug in, normal 5ms ping resumes.
3:50 PM
R
I understand that.
Usually it happened every 2-3 hours?
Romeo · 3:50 PM
correct
3:51 PM
R
I see. And when you run the ping from your computer. Is that connected from the modem or the Nest router?
Romeo · 3:52 PM
the only device connected to the modem is the nest router by etherent cable
all other devices are connected through 1 of the 8 hubs
im currently on my laptop pinging the router connected wirelessly
3:52 PM
R
I see. And when the ping got 2500ms the connection drops or getting slow?
Romeo · 3:53 PM
virtualyl drops
gets extremely slow
like 200kbps-1pmbs
from 300mbps
3:54 PM
R
I understand that. Let's me check your network connection here first using the email address that you used in the app. One moment please.
Romeo · 3:55 PM
thx
3:55 PM
R
What WiFi name are we working on this one?
Romeo · 3:57 PM
doradosecure
3:57 PM
R
Thank you. Let me check that one first.
It show here that you priorities a device here and got stuck. That was yesterday. It might affect the speed of your network.
Romeo · 4:00 PM
I kept having to prioritise it
to keep it from going slow during videocalls
4:01 PM
R
I understand that. And it shows as well that you are using a modem/router combo. That might affect the connection of your mesh system that is because of the firewall of it. It might block the cloud service of the Nest Wifi router.
Romeo · 4:03 PM
what do you need me to do?
4:04 PM
R
Let's check as well the diagnostic report of the network to check more what causes this issue.
I will send you an email with the link for the diagnostic report. One moment please.
Romeo · 4:04 PM
ok
4:04 PM
R
I just send out the email. All you need to do is to click the link to download the file and reply back to my email and attach the file.
Romeo · 4:06 PM
email?
or attach here?
4:07 PM
R
To the email.
We can't send a file here from this chat.
Romeo · 4:07 PM
k
just sent it back
4:08 PM
R
Got it. Let me check the reports here.
It shows here that the mesh system is having issue with. Since you have a total of 8. How far are they from each other?
Romeo · 4:12 PM
all connected through ethernet backbone
4:13 PM
R
Oh i see. They are all connected with the ethernet cable.
The errors shows up here is about the sync of the Nest router as a Wifi point.
It goes out of sync that causes this dropping.
Romeo · 4:18 PM
ok
so?
4:19 PM
R
We need to update the cloud service for this one. To sync again all your devices.
Romeo · 4:19 PM
then it will work properly? How do we do that?
4:20 PM
R
And to do that we need to paused one device from the Google Home app and un paused it after 1 minute.
Romeo · 4:20 PM
so just pause and unpause one device?
4:21 PM
R
This will help to trigger the update for the cloud service and to sync back the Nest routers.
Yes. From the list of devices. Just select one device.
Romeo · 4:21 PM
ok just paused for one minute
now unpausing the same device
4:22 PM
R
Yes, And let's try to remove the device that is set to priority and got stuck,
Romeo · 4:23 PM
pause or remove?
I'm on that device now
talking to you
just disconnect and reconnect wifi?
4:23 PM
R
Just go to the priority device and select other device and set it as priority.
Romeo · 4:23 PM
done
4:24 PM
R
Let me check if the stuck in priority got remove.
Have you ended it also?
Romeo · 4:25 PM
ill end it
4:26 PM
R
It shows here it is still active.
Romeo · 4:26 PM
ended it
4:26 PM
R
Still showing up here in the system.
Romeo · 4:28 PM
shows off in the app
4:28 PM
R
Yes. It was stuck only on the network and it is still showing here.
Can we try to select a different device and set as priority again and end after.
Romeo · 4:30 PM
sure will try another
just did
4:32 PM
R
Yes. And let me refresh here.
Have you already ended it?
Romeo · 4:34 PM
no
do you want me to end it?
4:34 PM
R
Yes please. So that we can check if that one will be remove.
Romeo · 4:34 PM
ended
4:35 PM
R
I just refresh here and it is still shows up. It might affect the connectivity for this one. The other thing that we can do is to reset the network and re setup up again.
Romeo · 4:36 PM
I don't need priority device
4:36 PM
R
Yes. But the priority got stuck on it. And not able to remove. It might affect the speed of your internet connection.
Romeo · 4:38 PM
but all the connections are problematic
its not just that one
after a few hours many go wrong
4:42 PM
R
Yes. It is not just one. We are talking about the whole network here.
Romeo · 4:43 PM
then I won't prioritize anthing but the problem was before I started doing that
4:44 PM
R
Yes i understand that. We already figure out what causes that dropping and that is because of the other Nest router devices got out of sync to the main Nest router and that's why we push the update of the cloud service by pausing and unpausing of the device.
And we are looking for the other issue which is the cloud service.
Im sorry what i mean is the stuck in priority.
Romeo · 4:46 PM
ok
what do i need to do
4:50 PM
R
Since the stuck in priority still not able to remove in the network even if we manually ended it. Next thing that we can do is to reset the whole network and re set it up again. To remove the stuck in priority.
Hey, are you still there?
Checking in -- are you still there?
Romeo · 5:02 PM
yes
reset and start over?
The whole network?
That will take hours?
Cant I just reboot it or remove that device?
I already tried that 2 days ago
doing it again would be frustrating to do over and over again
5:04 PM
R
For that one it just stuck in the network and even if we remove the device it is will still stuck on it.
Romeo · 5:04 PM
This is my second attempt at resetting the whole network
I just reset it the other day
5:04 PM
R
I understand that. Even me if i have a 8 device and re setup again i will feel the same way.
Romeo · 5:04 PM
If this is going to just keep happening, I should just return the products then?
this is the second reset attempt
5:05 PM
R
I understand that. What we can do is to observe the connection first. And check if the connectivity will become stable. And if the speed is still affected that is the time that we need to remove the priority device then.
Romeo · 5:06 PM
I don't need a priority device
I won't prioritize anything anymore
I just need stability
5:06 PM
R
Yes. For the pauses and unpauses that we made that is for the connectivity of all your Nest Wifi router and Google Wifi device. It will make stable your connection. The Stuck in priority is just for the speed. Since the network still prioritizing the device for the speed. Other device might experience slow speed at the time.
Romeo · 5:08 PM
so how about a reboot?
?
5:10 PM
R
It will not remove the stuck in priority by rebooting.
Romeo · 5:10 PM
so this is a known bug
??
so don't ever set priority again
5:11 PM
R
Some times it happened in the network and got stuck. Some times it is not.
Romeo · 5:12 PM
so it sounds like its a defective network
if this is a known issue that just pops up and requires a full reset
5:16 PM
R
This issue happen in some network as well. And since we are not able to remove it from the settings in the app.
Romeo · 5:20 PM
So if I don't do a full reset
I'm going to keep having this proble,
and don't ever use the priority feature right?
5:20 PM
R
You can still used it. But it might still happened again to stuck a device in priority.
Romeo · 5:21 PM
this is not what I expect from a company liek google.
to release a device with these sorts of problems

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