Amazon.com: Customer reviews: Microsoft Surface Pro X – 13" Touch-Screen – SQ1 - 8GB Memory - 128GB Solid State Drive – Wifi, 4G Lte

Top positive review

Excellent IF fills your needs for a convertible

Reviewed in the United States on September 8, 2020

Before anything, I must state that if you are looking for a laptop with full PC functionality, better look elsewhere. This thing is for portability, always connected and for being used as a tablet if you need a tablet on a regular basis.

I won't got into ARM processor and such, since I am not a hardware/software techie and there is a lot of info on the internet about it, I am reviewing this strictly under a user perspective and under my specific needs. I also won't go into comparing it with Apple products since I prefer Windows (just in case, I am not implying that Windows is better than iOS). I will indeed compare it somehow with the Surface Pro 7 which I owned.

Since I NEED a convertible because I need a tablet also, and I don't do photo editing or play games, but instead I use it for MS Office tasks, internet browsing, JW apps, Zoom meetings and playing videos, I consider this a pretty good machine to own.

Yes, it is expensive (although I bought it while Microsoft threw a discount on it) for what it sounds like, but I still find reasons to buy it again if this one gets lost or damaged. As a tablet is so much comfortable to handle than the Pro 7 because it doesn't have the 7's rough edges, this one is rounder and even though they both weight almost the same, the X is a lot more comfortable to handle, specially in portrait mode with one hand.

It is really blazing fast on what it can do. It even seems to be faster than the Pro 7 while using the Microsoft Edge browser, and it seems as fast when using Office and others. Speaking about the new Edge browser it is very good now that has adopted a Chrome like using experience. I was a Chrome user and switched happily to Edge with no issues, maybe there could be something that I may be missing (perhaps on a more deep and technical analysis but as I said, I am not a tech guy in those aspects) but I am very happy with the new Edge and how fast it works with the Pro X

Sure there are a lot more of apps that it can not run but there are a few internet websites that can guide you with that.

As far as battery life, while it obviously depends on usage and screen brightness, I think it easily doubles the Pro 7's (which is by the way very bad), it can stand almost 8 hours of Zoom use before going out of juice. Charging is pretty fast, just 20 min of charging can get you an additional couple hours of battery life.

The new pen works excellent, it is more comfortable than the previous one, and the ability to have it store within the keyboard while it also charges is an excellent plus.

Keyboard is otherwise similar than the previous Surface line but I do find that the touchpad clicking sound of the X is notably louder and prefer the previous one on this regard.

Screen is absolutely beautiful, it can get very bright if need to be used outside in the sun, and the touch is very responsive

The only thing I need that this machine doesn't have up to today, is compatibility with a good VPN app such as NordVPN or some of the sort but in the end to me it isn't a deal breaker. I would have substracted half a star if possible because of this.

Maybe it shouldn't bare the name "Pro" as it may imply that can do tasks that "Pro" machines can do like photo editing, gaming and so, but like I said, if it fills the need you have for portability, it will surely make you happy. If many find "Surface Pro X" as misleading, think of it as "Surface X".

As for the price, as it works on many things like clothes, cars, etc, it will always depend on everyone's budget but I didn't find a SIMILAR machine I like with a Windows OS that was cheaper than this one.

Being September and that it is almost likely that MS will bring a new line within the next weeks or just a few months, it could be wise to wait if you can until those arrive. It can even mean that you can get a good discount on this one if, again, it fills your needs.

Hope this review helps anyone to decide to buy or to pass on this machine

65 people found this helpful

Top critical review

Critical reviews›

A Raetna

Arrived missing items

Reviewed in the United States on February 23, 2024

Doesn’t come with pen or keyboard, so first picture promoting the product should be different. Gives the impression that this is a combo that will have included with everything.

440 total ratings, 87 with reviews

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From the United States

Bysmrt

Excellent IF fills your needs for a convertible

Reviewed in the United States on September 8, 2020

Size: 8GB Memory - 128GB SSDColor: Matte BlackVerified Purchase

65 people found this helpful

Helpful

Brie

Pleasently Surprised (Positive)

Reviewed in the United States on March 4, 2020

Size: 8GB Memory - 128GB SSDColor: Matte BlackVerified Purchase

This tablet is probably going to be best suited for someone who is patient, isn't going to be utilizing graphics heavy programs such as adobe photoshop or any other graphic intense program, and is not performance based. Overall, this tablet is actually pretty awesome. The performance is not nearly as fast as the iPod Pro, but with this product you get a more advanced keyboard with a hidden slot for your pen, a PC-like tablet with a desktop and computer functions, and a sizeable screen (13 inches) for the same price as the 11-inch Pro. Functionality wise, it is pretty good. I can take it outside and work without any issues. It's very light and portability is easy. It's sleek, elegant, and smooth. The external appearance is lovely. The camera is decent, but I haven't tried to take any professional photos so I can't speak for it entirely.

If you are looking for a true 2-in-1 tablet that functions as a computer and also has the ability to transform into a tablet then this is for you. You aren't going to get the same level of performance as you would with the Apple iPad Pro, but you also aren't going to get a PC-like feel with the Apple Pro either. If that is something you want, then I highly recommend the Surface Pro X.

The processing speed time of this tablet is quite fast except when it is required to process big loads- such as loading the phone tab on Sprint.com which hosts many photos of phones, or going from one page to another on a highly congested page like Burlingtoncoatfactory.com. Otherwise, the processing of Word documents, saving files, doing coursework, or surfing the web casually or for research isn't going to be an issue. If you want to play a graphic intense game, I would suggest getting an Alienware over this. This tablet is much better suited to professionals and students. I also want to add that this model comes pre-loaded with an LTE slot so you can have cellular functions wherever you go without having to pay additional money, as you would with any of the Apple iPad.

Is the tablet worth the price? Well, in my opinion yes. This is the only tablet of it's kind (to function as a PC & tablet) and there really are no other options besides Apple products but they tend to be more expensive anyway. Either way, I do think this is worth the money and as a Single-mom and full-time student, I am always on the go, always working, and always doing homework and so far this tablet has held up very well and kept up with my busy lifestyle.

30 people found this helpful

Helpful

A Raetna

Arrived missing items

Reviewed in the United States on February 23, 2024

Size: 8GB Memory - 256GB SSDColor: Matte BlackVerified Purchase

Doesn’t come with pen or keyboard, so first picture promoting the product should be different. Gives the impression that this is a combo that will have included with everything.

Helpful

Tylik Russell

A great replacement if you've damaged your previous device

Reviewed in the United States on March 7, 2023

Size: 8GB Memory - 128GB SSDColor: Matte BlackVerified Purchase

After seeing the previous review saying they had received a used device I was a little skeptical at this price point, but I can say that I've received what appears to be a new device with no scratches, in the original shrink wrap and packaging. Maybe that person received a used version by mistake.

HOWEVER: The device seems to have shipped with Windows 11 installed, but I'm not sure if that's because that's how Microsoft ships them now, or if somebody had opened the box, upgraded the software, and then re-shrink-wrapped it. The charger also has the new Windows 11 sticker on it. AND When I registered the device for the warranty, it's set to expire next February rather than next March, so take that as you may.

Regardless, it beats paying $500 and waiting for Microsoft to send a refurbished version or paying an extra $1k to get a new Pro 9, which is a little too much for my use case of using office and web browsing. Overall, it seems like the device is brand new, and every where else is still retailing it for $800. If the 8gb Pro X still fits your use case, this is the best way to buy a new one.

5 people found this helpful

Helpful

AkinKaplan

Laptop in a Very Premium Tablet Package but Pen and Windows Hello Needs Improvement (A lot)

Reviewed in the United States on January 10, 2021

Size: 8GB Memory - 128GB SSDColor: Matte BlackVerified Purchase

Overall, I like the product very much (thus 4 stars) but I have to note that along with losing the ARM CPU power game to Apple, Microsoft seems to be way behind in pen and windows hello experience as well.

On the positive sides, I'm impressed by the design, thin bezels, screen, the hinge, the feeling of the case, etc. all feels extremely premium nothing short of Ipad Pro.

I am happy with the overall performance (despite the noted issues around app compatibility) yet I'm a light user thus probably not the best person to opine. But I can say that when it runs natively, it runs apps smoothly.

On things for Microsoft to consider for further improvements are pencil and windows hello. These are quite critical in my daily use of laptop/ tablet and immensely improves my experience wit the product. I appreciate that at the price of an ipad pro (a tablet), Microsoft delivers a laptop but I would at least expect options (even if it comes with a higher price) to be able to match these pen/ face id experience in a windows environment.

I think the pen is still way behind apple pencil which feels much more natural to jot down notes. I don't know whether it's a technicality or a preference, but auto-correction-like rounding gestures to your notes makes the use of pen unnatural. It might be convenient in creating art but definitely not for note taking. I had Surface Pro 4 where I stopped using the pencil and was hopeful that this issue was now over. Yet it still seems to be the case, albeit it's a better note taking experience to Surface Pro 4, Ipad still remains to be my primary note taking tool (by far).

Windows hello: a mixed experience. Let me start with my ipad experience. Face ID works fluently, to the extent you forget it exists. It just works, no hiccups, no delays, almost immediate, no separate confirmation ask. In Surface, even on this new version not so. Once it confirms your face, it still pops up another confirmation screen whether you would like to use hello to log in to that app. Not that convenient at all.

10 people found this helpful

Helpful

John M.

The computer was very easy to set up and I was able to portal my Google Chrome accounts over.

Reviewed in the United States on June 25, 2023

Size: 8GB Memory - 256GB SSDColor: Matte BlackVerified Purchase

I use the computer for both personal and business use. The ease of being able to set it up was terrific. Installing MS-365 and Quicken was what was most important for me and I had no problems getting those programs installed and operating and importing files over. The only problem I had was installing drivers for a Canon printer, fax, copier and scanner. Since it was an older printer, I had to contact Canon's customer support to install the printer drivers. Also since this computer has AMR technology, I cannot use the scanner function but I had Canon support help me to set the scanner up to scan to e-mail.

3 people found this helpful

Helpful

Sarah

Didn't realize this wont allow access to all apps. Dropbox doesnt work well.

Reviewed in the United States on July 17, 2023

Size: 8GB Memory - 256GB SSDColor: Matte BlackVerified Purchase

This surface pro x isn't just an upgraded version of the older surface pros. Make sure you can go without the INTEL processors that have always been in these surface products. :(

My employees can't use dropbox except in the browser. That is 1 of the 3 apps I need to use, we dont need anything fancy, but this product is too basic. No wonder the discounted price. I have to return these and get older version with Intel processors.

5 people found this helpful

Helpful

Kiki L

Perfect portable. Perfect price.

Reviewed in the United States on August 25, 2023

Size: 8GB Memory - 128GB SSDColor: Matte BlackVerified Purchase

Look this tablet! Super sleek, lightweight, very fast. Excellent graphics, even for gaming. I added the snap on keyboard with auto charging stylus to complete the package. Use for home, personal, gaming, work, Zoom calls, etc. No issues so far.