Amazon.com: Customer reviews: Microsoft Surface Pro 7 – 12.3" Touch-Screen - 10th Gen Intel Core i7 - 16GB Memory – 1TB SSD – Platinum
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  • Microsoft Surface Pro 7 – 12.3" Touch-Screen - 10th Gen Intel Core...
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Customer reviews

4.4 out of 5 stars
4.4 out of 5
1,268 global ratings
5 star
78%
4 star
8%
3 star
2%
2 star
1%
1 star
10%
Microsoft Surface Pro 7 – 12.3" Touch-Screen - 10th Gen Intel Core i7 - 16GB Memory – 1TB SSD – Platinum

Microsoft Surface Pro 7 – 12.3" Touch-Screen - 10th Gen Intel Core i7 - 16GB Memory – 1TB SSD – Platinum

byMicrosoft
Color: PlatinumSize: 16 GB Ram, 1 TBConfiguration: Intel Core i7Change
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Top positive review

Positive reviews›
Tony
5.0 out of 5 starsThe quality I need in a laptop with a few setbacks
Reviewed in the United States on June 27, 2020
This is my first purchase of a laptop and any surface product. I did my research on the device before purchasing because I'm doing remote learning and an art major so I already knew what I wanted in a laptop and the pro 7 delivered! I bought this laptop as new so I don't know the case for the rest of these reviews but mine came in the box sealed with plastic NEW WITH EVERYTHING WORKING. Screen works perfect as a laptop/tablet and connects well with my hotspot. The only downside is that I paid so much hoping for the sim card or esim option to be there but it wasn't and although the battery still needs improvement I find that if you allow the laptop to rest every hour the battery drains less. I work so I don't have to use it every second but something to keep in mind.

Update: Turns out this laptop has a tendancy to freeze a lot, so if your wifi is top tier you should have no worries. When I use public wifi (which I hate doing), im able to load pages etc. When i use my hotspot (not on my phone) it takes 5 minutes just to load a simple search. This wasn't the case when i first got it, and I even increased the gigs on my hotspot just for it to run. Also, portable chargers dont work unless you get the same magnetic charging chord with usb at the end and a portable with 10000mah. Now I give it 4 stars.
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2 people found this helpful

Top critical review

Critical reviews›
Dr. Drake Duntov
1.0 out of 5 starsThe worst of 2 worlds
Reviewed in the United States on December 28, 2020
To start off with, I did NOT receive a damaged or older device as some others have. I received exactly what I paid for. As such, my complaints are with the actual device design and performance.

This is supposed to be a 2 in 1, right? Magazine and internet articles keep talking this thing up with ridiculous statements eluding to Microsoft having perfected the design. The "Best of both worlds!" they proclaim. No way. It's not going to be a good device, to begin with since it runs Windows 10, which is horrible. It's basically an inferior version of Win7 with an Xbox-like interface. Underneath, it's still an M$ mess. There's really no reason for it other than to run newer games, which I wouldn't recommend this thing. It's too slow and cumbersome. But I didn't buy it for gaming. I have a hot-rod custom rig for that. I bought for both basic and professional visual design work. For the basics, my smartphone does a better job. For the visual work, I have a large collection of software I bought and paid for. I've given up trying. This thing is slow, the screen (even with a decent ppi) has low brightness, terrible contrast, and a limited color gamut. The touchscreen has a poor response to both finger and pen. The i7 doesn't perform well, heats up, and has an annoying fan. The digital storage, tiny capacity, and all, doesn't feel much quicker than an old mechanical drive. The battery life is pathetic, even with all the settings turned down to a crawl; when it's slow on maximum. So, as a laptop replacement, I cannot take it seriously.

As a tablet, it's probably the worst in history. I already mentioned how terrible the screen response is, but if Win10 desktop is bad, the tablet version is downright horrible. I'd rather use a regular pencil and paper. Comparing to an iPad, in both device and software, wouldn't even be funny. But, a first-generation Android-powered tablet runs circles around it too.

Alas, no one made me buy it. My decision, my wasted money, my fault.
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5 people found this helpful

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From the United States

Tony
5.0 out of 5 stars The quality I need in a laptop with a few setbacks
Reviewed in the United States on June 27, 2020
Color: Matte BlackSize: 16 GB Ram, 256 GBConfiguration: Intel Core i7Verified Purchase
This is my first purchase of a laptop and any surface product. I did my research on the device before purchasing because I'm doing remote learning and an art major so I already knew what I wanted in a laptop and the pro 7 delivered! I bought this laptop as new so I don't know the case for the rest of these reviews but mine came in the box sealed with plastic NEW WITH EVERYTHING WORKING. Screen works perfect as a laptop/tablet and connects well with my hotspot. The only downside is that I paid so much hoping for the sim card or esim option to be there but it wasn't and although the battery still needs improvement I find that if you allow the laptop to rest every hour the battery drains less. I work so I don't have to use it every second but something to keep in mind.

Update: Turns out this laptop has a tendancy to freeze a lot, so if your wifi is top tier you should have no worries. When I use public wifi (which I hate doing), im able to load pages etc. When i use my hotspot (not on my phone) it takes 5 minutes just to load a simple search. This wasn't the case when i first got it, and I even increased the gigs on my hotspot just for it to run. Also, portable chargers dont work unless you get the same magnetic charging chord with usb at the end and a portable with 10000mah. Now I give it 4 stars.
2 people found this helpful
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Danq
5.0 out of 5 stars Nice nmachine
Reviewed in the United States on March 14, 2024
Color: Matte BlackSize: 16 GB Ram, 256 GBConfiguration: Intel Core i7Verified Purchase
This is my third Surface that I have bought. I found that I had to keep getting a machine with more and more RAM and storage. Do yourself a favor and get one with plenty of memory and storage right from the start. It will be faster. You won't be disappointed. They each had room for a mini SD too.
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MakeAmessNes
5.0 out of 5 stars Really happy with purchase!
Reviewed in the United States on March 8, 2024
Color: Matte BlackSize: 16 GB Ram, 256 GBConfiguration: Intel Core i7Verified Purchase
I needed a computer running Windows 10 for work purposes because the screen of my Surface 6 broke. This is a huge upgrade in the hardware/performance department and I received the exact product that was described as far as hardware specifications are concerned. The packaging was tight and tidy and I felt confident that it had a safe trip home. The box of the computer was sealed and seemed as if I were the first person to open it. The tablet powers on and there are no issues for me at the moment. There was only one surprise and it was a pleasant one. I was expecting Windows 10 Home Edition because that’s what was in the description. According the the properties of the system it came preloaded with Pro Edition! Huge thanks to the seller for excellent and expedited service! God bless you and good luck! Would definitely do business again!
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Amazon Customer
5.0 out of 5 stars Amazing Tablet/Computer
Reviewed in the United States on January 2, 2023
Color: PlatinumSize: 16 GB Ram, 1 TBConfiguration: Intel Core i7Verified Purchase
I love my surface pro! I got tired of trying to turn my ipad into a computer. This was a game changer for me. I'm in Real Estate and this is definitely a must for me. Saves me so much time and I'm 100% mobile. I use my Hotspot from my phone and it works flawlessly. My only complaint is it doesn't come with a keyboard. It does have a touch screen keyboard but it doesn't always work where you want it to type, but you can open the onscreen keyboard and use shortcuts which is also pretty great. I read about the kickstand messing up on people. I don't use mine because I got a cover that has the kickstand and I never take it out of the case. I purchased this in April 2022 and today is Jan 2. So far so good!
4 people found this helpful
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Dr. Drake Duntov
1.0 out of 5 stars The worst of 2 worlds
Reviewed in the United States on December 28, 2020
Color: PlatinumSize: 16 GB Ram, 256 GBConfiguration: Intel Core i7Verified Purchase
To start off with, I did NOT receive a damaged or older device as some others have. I received exactly what I paid for. As such, my complaints are with the actual device design and performance.

This is supposed to be a 2 in 1, right? Magazine and internet articles keep talking this thing up with ridiculous statements eluding to Microsoft having perfected the design. The "Best of both worlds!" they proclaim. No way. It's not going to be a good device, to begin with since it runs Windows 10, which is horrible. It's basically an inferior version of Win7 with an Xbox-like interface. Underneath, it's still an M$ mess. There's really no reason for it other than to run newer games, which I wouldn't recommend this thing. It's too slow and cumbersome. But I didn't buy it for gaming. I have a hot-rod custom rig for that. I bought for both basic and professional visual design work. For the basics, my smartphone does a better job. For the visual work, I have a large collection of software I bought and paid for. I've given up trying. This thing is slow, the screen (even with a decent ppi) has low brightness, terrible contrast, and a limited color gamut. The touchscreen has a poor response to both finger and pen. The i7 doesn't perform well, heats up, and has an annoying fan. The digital storage, tiny capacity, and all, doesn't feel much quicker than an old mechanical drive. The battery life is pathetic, even with all the settings turned down to a crawl; when it's slow on maximum. So, as a laptop replacement, I cannot take it seriously.

As a tablet, it's probably the worst in history. I already mentioned how terrible the screen response is, but if Win10 desktop is bad, the tablet version is downright horrible. I'd rather use a regular pencil and paper. Comparing to an iPad, in both device and software, wouldn't even be funny. But, a first-generation Android-powered tablet runs circles around it too.

Alas, no one made me buy it. My decision, my wasted money, my fault.
5 people found this helpful
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Juli S.
5.0 out of 5 stars Everything as promised!
Reviewed in the United States on January 22, 2022
Verified Purchase
I received a new, sealed, and safely packaged Microsoft SP 7 tablet, just as promised. I set it up on the first day and, so far, no issues at all. I bought a pen for it and the responsiveness is intact. Got a keyboard as well and it works just fine with this tablet.

This is a great price for this tablet, Microsoft is completely out of stock! With the recent release of the MS SP X and the upcoming release of the MS SP 7+, it is unsure if they'll even continue manufacturing these.
Customer image
Juli S.
5.0 out of 5 stars Everything as promised!
Reviewed in the United States on January 22, 2022
I received a new, sealed, and safely packaged Microsoft SP 7 tablet, just as promised. I set it up on the first day and, so far, no issues at all. I bought a pen for it and the responsiveness is intact. Got a keyboard as well and it works just fine with this tablet.

This is a great price for this tablet, Microsoft is completely out of stock! With the recent release of the MS SP X and the upcoming release of the MS SP 7+, it is unsure if they'll even continue manufacturing these.
Images in this review
Customer image
Customer image
2 people found this helpful
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DK
5.0 out of 5 stars Love the Surface Pro machines; weird screen flickers however
Reviewed in the United States on January 27, 2021
Color: Matte BlackSize: 16 GB Ram, 256 GBConfiguration: Intel Core i7Verified Purchase
While the battery is not the best feature, I like the form factor as it is thin, light and versatile. I choose to use the 16gb model and i7 processor for extra capabilities. I have even been able to edit a few light video projects using Davinci Resolve. The fans are quick to ramp up for this as expected, but it is pretty capable.

I don't love the screen flickering problem and am not sure if it is an issue with the display or if it is a software problem where the sensor is trying to figure out what to do.
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M. P
4.0 out of 5 stars Great tablet and touch screen computer for travel- limited apps available though
Reviewed in the United States on October 17, 2020
Color: PlatinumSize: 16 GB Ram, 256 GBConfiguration: Intel Core i7Verified Purchase
Great for travelers who need a functional computer that can also serve as a tablet. I got th Surface Pro 7 because I travel for work and will also be starting grad school so I may need to study on the plane or after work in the hotels. I wanted the full functionality of a computer that would allow me to use MS Office programs as well as the functionality of a touch screen, tablet and inking feature to take notes for class. I am just getting accustomed to the inking feature but I can see that it will be a great asset to me during my program and I enjoy the overall portability of the Microsoft Surface Pro 7. The screen size is just right for me as I don’t like large computers. I have also purchased a wireless keyboard and mouse for when at home to make it even easier to use when typing papers or working on projects. I also purchased a cute flowered skin with white. sage, pink and gray to protect the metal from any nicks or scratches. I also purchased the silver pen and got a sage green skin to protect it. I like that the pen magnetically attaches to the side of the Surface Pro 7 and that the pen can erase using the eraser on the pen. The only reason I gave it four rather than five stars is that I am finding that not all apps are offered in the Surface Pro that I currently have. The selection seems quite limited and you can’t get apps from iTunes or Google Play as neither service is compatible with Windows. I am most disappointed that Scribd is not offered as I was hoping to be able to read books while in flight. I have read that there is VM Ware apps that may work. I am not very technical so I don’t know much about it. I appreciate any suggestions from Microsoft or techies on how I can upload Scribd on my Surface Pro 7. Thank you!
6 people found this helpful
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Virgill M.
5.0 out of 5 stars VERY CAPABLE
Reviewed in the United States on May 31, 2021
Color: PlatinumSize: 16 GB Ram, 512 GBConfiguration: Intel Core i7Verified Purchase
I had a Surface Pro 4 a few years back, I still have it but don't use it. Poor battery life and it would freeze up all the time. Extremely irritating.

So last year I buy the Pro 7. Completely different animal. Never freezes up and I use it to write and to create videos. Video editing. It will do this, video editing on a tablet, and it won't choke up, it won't freeze up. Solid. I normally don't write reviews on Amazon but I had to for this product because its an excellent product.

If you're planning on buying one, get an i7 model and if you want to really increase the battery life then lower the screen brightness. Trust me, doing so makes a big difference.
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Tammy
4.0 out of 5 stars Great but doesn't include pen, keyboard or mouse
Reviewed in the United States on December 16, 2020
Color: Matte BlackSize: 16 GB Ram, 256 GBConfiguration: Intel Core i7Verified Purchase
I just took my Surface out of the box... was super excited.... but then saddened to only see the screen. To the seller, don't include pictures of all the "extras." I falsely assumed it was all included. I would have bought a bundle, but didn't see it as an option. It's not a deal-breaker as this new purchase is a replacement to the Pro 8 I've had for the past 7 years. I love my Surface and though I probably should have gone with a cheaper model, I honestly have just loved it so much. It's super lightweight, and I can fit it into a large purse. I have lower back issues, so it has been a real help. As a small business owner, there is nothing I haven't been able to do with this laptop. I highly recommend, I just don't like the misleading product listing.
One person found this helpful
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