Amazon.com: Customer reviews: Microsoft Surface Laptop 3 – 13.5" Touch-Screen – Intel Core i5 - 8GB Memory - 128GB Solid State Drive (Latest Model) – Platinum with Alcantara
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  • Microsoft Surface Laptop 3 – 13.5" Touch-Screen – Intel Core i5 -...
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Customer reviews

4.5 out of 5 stars
4.5 out of 5
672 global ratings
5 star
77%
4 star
9%
3 star
3%
2 star
3%
1 star
8%
Microsoft Surface Laptop 3 – 13.5" Touch-Screen – Intel Core i5 - 8GB Memory - 128GB Solid State Drive (Latest Model) – Platinum with Alcantara

Microsoft Surface Laptop 3 – 13.5" Touch-Screen – Intel Core i5 - 8GB Memory - 128GB Solid State Drive (Latest Model) – Platinum with Alcantara

byMicrosoft
RAM Size: 8 GBHard Disk Size: 128 GBChange
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Top positive review

Positive reviews›
Qwerty
5.0 out of 5 starsSimply the best for productivity
Reviewed in the United States on May 16, 2021
I am a university professor, and I really need to have a laptop that I can carry around with me apart from my everyday desktop computer. I was looking for something small but light with a touch screen. I had a Yoga 2-in-1 prior to buying a Surface 3 laptop, and experienced the benefits of using the touch screen for scrolling and selecting when it was impractical to carry a mouse. The Surface 3 laptop is definitely a premium product for productivity. I was considering it, a MacBook Air, or a MSFT Surface Laptop Go. I just happened to find the Surface Laptop 3 that was price competitive with all of these with better specifications and bought one. It was a difficult decision to make because there are so many portable, easy to use laptops to choose from. I don't regret my decision one bit.

Here are the features that I really like about the Microsoft Surface Laptop 3. (1) The 13 inch model has just the right size screen for me to have two documents pulled up side by side. (2) Connecting to wifi is very fast and dropped connections have not happened in my months of use. (3) The screen is sensitive to touch. (4) The touchpad rivals Apple's and is quite responsive. (5) The keyboard is backlit, and the the screen's brightness is easy to adjust when plugged in or not. (6) The charging cable is magnetic in its attachment and easily lets go when there is tension so that your device isn't jostled. (7) The USB port options allow me to plug in my portable USB hub for many USBs if desired, as well as a LAN cable that bypasses wifi. [In other words, this device is backward compatible for cheapskates like me.] (8). The battery life is great. I can work all day on it before needing to charge it, which is dramatically better than my 2015 Yoga. (9) I can use this computer to code and run stats software as it has better specs than the Go and comparable or better than the Macbook Air. (10) Graphics are pretty decent for a laptop for productivity. (11) Speaker volume is fairly loud and clear. (12) Keyboard is flawless. Typing easy, fast, and without sticking at all. (12) Keyboard includes Home, End, Page up, and Page down keys. (13) Power on with simple keyboard keypress, and secure access via face recognition. (14) With a stylus, I can write on the screen, and I have used this when creating videos that require me to work through stats equations for students or that require that I make marks on lecture slides to point out key info.

I suspect that when this laptop becomes obsolete, I will again consider a Microsoft Laptop if they are around. The device has a sturdy build, with an aluminum cover and base. It doesn't overheat, but you can hear the fan kick in with extended use for videos or computer games with graphics.
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7 people found this helpful

Top critical review

Critical reviews›
Jill H.
1.0 out of 5 starsPiece of Junk
Reviewed in the United States on March 18, 2024
Don't buy this laptop. I have barely used this laptop and already the audio card has completely crashed. This means I cannot hear anything and the mic doesn't work. This laptop has less than 10 hours of usage and already I am going to have to spend a lot of time or money to get the audio card working again. In the "Troubleshooting" tab of the control panel it is showing that there is no audio card, when I have already used this laptop for a Zoom meeting. In addition, I was disappointed immediately because the screen's actual viewing area is smaller than 13" due to a large border around the screen.
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From the United States

Qwerty
5.0 out of 5 stars Simply the best for productivity
Reviewed in the United States on May 16, 2021
RAM Size: 8 GBHard Disk Size: 128 GBVerified Purchase
I am a university professor, and I really need to have a laptop that I can carry around with me apart from my everyday desktop computer. I was looking for something small but light with a touch screen. I had a Yoga 2-in-1 prior to buying a Surface 3 laptop, and experienced the benefits of using the touch screen for scrolling and selecting when it was impractical to carry a mouse. The Surface 3 laptop is definitely a premium product for productivity. I was considering it, a MacBook Air, or a MSFT Surface Laptop Go. I just happened to find the Surface Laptop 3 that was price competitive with all of these with better specifications and bought one. It was a difficult decision to make because there are so many portable, easy to use laptops to choose from. I don't regret my decision one bit.

Here are the features that I really like about the Microsoft Surface Laptop 3. (1) The 13 inch model has just the right size screen for me to have two documents pulled up side by side. (2) Connecting to wifi is very fast and dropped connections have not happened in my months of use. (3) The screen is sensitive to touch. (4) The touchpad rivals Apple's and is quite responsive. (5) The keyboard is backlit, and the the screen's brightness is easy to adjust when plugged in or not. (6) The charging cable is magnetic in its attachment and easily lets go when there is tension so that your device isn't jostled. (7) The USB port options allow me to plug in my portable USB hub for many USBs if desired, as well as a LAN cable that bypasses wifi. [In other words, this device is backward compatible for cheapskates like me.] (8). The battery life is great. I can work all day on it before needing to charge it, which is dramatically better than my 2015 Yoga. (9) I can use this computer to code and run stats software as it has better specs than the Go and comparable or better than the Macbook Air. (10) Graphics are pretty decent for a laptop for productivity. (11) Speaker volume is fairly loud and clear. (12) Keyboard is flawless. Typing easy, fast, and without sticking at all. (12) Keyboard includes Home, End, Page up, and Page down keys. (13) Power on with simple keyboard keypress, and secure access via face recognition. (14) With a stylus, I can write on the screen, and I have used this when creating videos that require me to work through stats equations for students or that require that I make marks on lecture slides to point out key info.

I suspect that when this laptop becomes obsolete, I will again consider a Microsoft Laptop if they are around. The device has a sturdy build, with an aluminum cover and base. It doesn't overheat, but you can hear the fan kick in with extended use for videos or computer games with graphics.
7 people found this helpful
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William
5.0 out of 5 stars Is this laptop for you?
Reviewed in the United States on July 11, 2020
RAM Size: 8 GBHard Disk Size: 128 GBVerified Purchase
It is quite clear that is laptop is not a budget laptop. There are features here that are worth your money, and some that you can find done much better in other laptops for cheaper. The laptop I got had no issues upon arrival.

What justifies the Surface Laptop 3's price:
1. Windows Hello & one-finger-lift-to-open (super convenient and fast)
2. Aluminum Body and/or Alcantara keyboard (feels premium and professional)
3. Keyboard Switches (satisfying typing experience)
4. Touchpad (insanely accurate and smooth -- the best I've ever used)
5. Screen Resolution (2256 x 1504)
6. Screen Brightness (348 nits, good for outdoor use)
7. Screen Color Accuracy (98% sRGB, 74% AdobeRGB)
8. Portability (2.75lbs or 1.249kg)
9. Touchscreen (surface pen compatible)

What DOESN'T justify the Surface Laptop 3's price:
1. Needs more RAM storage (Windows 10 OS takes ~4GB RAM on idle)
2. Needs more SSD storage (Windows 10 OS takes ~40GB from updated default apps)
3. Needs a better camera (only 720p)
4. Needs a faster CPU (AMD's Ryzen 4000 series is out and it's cheaper & faster than Intel's 10th gen. CPU)
5. Needs a bigger battery (only got 8.33 hours of battery life with 40% brightness and light use)

P.S. You can disable adaptive screen brightness in the settings.
10 people found this helpful
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Tara T.
5.0 out of 5 stars Overall great computer
Reviewed in the United States on October 18, 2021
RAM Size: 8 GBHard Disk Size: 128 GBVerified Purchase
I bought this computer for online college courses.. I have had it for almost 2 years and overall it has been a great computer and is still going strong! It’s still as fast as it was the day I took it out of the package and handles every workload I’ve thrown at it with ease. Surprisingly durable.. I can’t count how many times it got dropped or something along those lines & I thought for sure it was broken, but so far it has held up well to all of the accidental abuse over the last couple of years. The only complaint I have is that one of the shift buttons sticks and the screenshot function does not always work properly. Thankfully there are 2 shift buttons and I just use the snipping tool, so those are just minor inconveniences. Overall, I love this computer and would recommend it to anyone.
One person found this helpful
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Jessica
5.0 out of 5 stars BEST School Laptop
Reviewed in the United States on November 22, 2020
RAM Size: 8 GBHard Disk Size: 128 GBVerified Purchase
I needed a new laptop for school, but I wanted something that was a little more powerful than a Chromebook. I'm used to a MacBook Air, but this transition wasn't difficult. Super easy to set up from the beginning. I love the keyboard backlight and the way that it types. The screen is plenty bright and adjusts well. I can't say much about the speakers for music, but they've been perfect for listening to lectures. The touch screen is appropriately responsive and accurate. Great storage so far, great accessibility, runs quickly, and is perfect for endless zoom calls. I'm glad I got the Surface with the attached keyboard. I was really hesitant about the almost fabric-like texture around the keyboard, but it's been a really nice touch. Overall it's lightweight, does what it needs to do, and does it all well. I'm happy that I splurged a little bit for this one-big fan!
5 people found this helpful
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S Grant
4.0 out of 5 stars Its great, just needs more storage
Reviewed in the United States on October 6, 2021
RAM Size: 8 GBHard Disk Size: 128 GBVerified Purchase
I bought the Surface Laptop 3 for work as a software engineer and it's perfect. It the right size and with the dock (bought separately) I can easily go from a desktop experience to being on the go in just a couple of seconds. My only complaint is that 250gb just isn't enough storage space and other than an external ssd there really is no expansion capability. Hopefully Microsoft will fix that shortcoming in the future.
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Kim C
5.0 out of 5 stars Works like a dream! Love it!
Reviewed in the United States on December 14, 2022
RAM Size: 8 GBHard Disk Size: 128 GBVerified Purchase
I am a Mac user. But, I was having a terrible time using Microsoft word on my Mac. It was impossible. So, I was forced to purchase an additional laptop in order to complete a massive writing project. Microsoft Surface Laptop is so easy to use. I haven't even gotten all the accessories yet, and I absolutely love it. It has features of an iPad with the flexibility of a laptop. It is lightweight and very user friendly. I might very well become a windows user after all.
One person found this helpful
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Jill H.
1.0 out of 5 stars Piece of Junk
Reviewed in the United States on March 18, 2024
RAM Size: 8 GBHard Disk Size: 256 GBVerified Purchase
Don't buy this laptop. I have barely used this laptop and already the audio card has completely crashed. This means I cannot hear anything and the mic doesn't work. This laptop has less than 10 hours of usage and already I am going to have to spend a lot of time or money to get the audio card working again. In the "Troubleshooting" tab of the control panel it is showing that there is no audio card, when I have already used this laptop for a Zoom meeting. In addition, I was disappointed immediately because the screen's actual viewing area is smaller than 13" due to a large border around the screen.
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RedPumps
5.0 out of 5 stars Very happy with this purchase!
Reviewed in the United States on February 15, 2022
RAM Size: 8 GBHard Disk Size: 128 GBVerified Purchase
I love this computer! Perfect size - very portable yet screen is large enough to use comfortably. It was very easy to set up and comes equipped with latest WIndows/MS Office - it's worth the subscription price not to have to buy and install software, and to always be up to date. Battery seems to have long life.
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Barbara Stender
3.0 out of 5 stars Wrong Power Cord Included
Reviewed in the United States on March 15, 2023
RAM Size: 8 GBHard Disk Size: 128 GBVerified Purchase
I thought I would like this laptop since my DIL has one. But after it arrived and I tried to plug it in, the prong of the included power cord did not match the port. I called Microsoft and described the problem. Instead of sending me the correct power cord, Microsoft thought I should buy it from them. Not a responsible customer service response. Since the Surface 3 is an older model, I am just going to return it and get something else
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Constructive Criticism
3.0 out of 5 stars 128 GB is not Enough
Reviewed in the United States on December 9, 2020
RAM Size: 8 GBHard Disk Size: 128 GBVerified Purchase
There are so many things to like about the Microsoft Surface Laptop 3. The fit and finish, the awesome 3:2 touchscreen display, quite fan, snappy performance, etc. It looks and feels like a premium laptop.

Unfortunately, there are a good many compromises that make shave of a couple of stars from this review: no Thunderbolt, non-upgradable RAM, non user-replaceable SSD, no SD card slot.

Even if one can live without the above, the price of this (and most products from Microsoft hardware) is way too high compared to the competition. They are charging Apple and Google hardware prices when Lenovo, Acer, Asus, Dell, etc. charge hundreds of dollars less for same or better specs.

The deal killer for me was the measly 128 GB hard drive. About half of the SSD is taken up by Windows and Office, so if you want to install some software, load up music, videos and pics you're left with precious little disk space. The SSD is not user-upgradable without voiding the warranty. The next step up to 256 GB costs $300! Ridiculous. I suppose if you only plan to use this as a type of Chromebook then it would be ok, but in that case just buy a $400 Chromebook.
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