Top critical review
1.0 out of 5 starsMicrosoft Laptop contains many issues compared to other other brands
Reviewed in the United States on June 1, 2020
** Update, I got my laptop back, and it's a refurbished model. I believe the Surface Laptop has a hibernation issue where letting the battery die won't allow the surface to boot. That is my best guess, but I don't know for a fact.
This review is staying at one star for many reasons, aside from my laptop breaking down within 6 months and having to wait 2 weeks for a refurbished laptop.
This laptop has a manufacturing defect with the screen. The screen may crack with the glass. I heard the screen flex and I got a screen protector as I got nervous. Reading many sources online show this will prevent the screen cracking issue. I shouldn't have to worry about this for an expensive laptop, and Microsoft should issue everyone a screen protector free of charge, similar to the iPhone 4 fiasco.
This display is randomly turning off for a few seconds, and then randomly turning on again. This is either a Windows 10 issue, or because of the Refurbished laptop. Regardless it shouldn't happen for an expensive laptop. I have never experienced a second defect in the first year of owning a laptop.
My previous laptop was a dell inspiron, and while that had an issue with the hinge, it always worked correctly. The hinge with that laptop got loose as it wasn't screwed in correctly, which caused me to get this laptop. That laptop worked better than this one, and was less money.
I am NEVER getting a Microsoft product again as they have a ton of issues. I should at least expect a working laptop where the screen stays on and it can always boot. I fear this laptop won't outlast my previous dell Inspiron of 3 years. Again, the only reason the dell inspiron didn't last me over 3 years is because I didn't screw the hinge tighter after it started to get loose, and caused driver issues with the screen.
In Summary, if you get this laptop you will encounter issues.
1. A Screen Protector is required with the metal version of the laptop as Microsoft removed the gasket.
2. There is a hibernate bug and causing the battery to die may render it unusable.
3. My display is randomly going black for a few seconds.
A 1,000 product should not have this many issues, and I am an extremely disappointed Surface laptop owner. Any other brand will likely outlast this laptop.
My original review below.
This laptop works completely as advertised, when it works. Opening the screen allows you to log in straight away, the infared camera is good, although it causes issues with web browsers some times (as of chrome 83 it works correctly).
After owning the laptop for 6 months the laptop refuses to turn on. I am shown the Microsoft logo and the laptop refuses to boot up. I have received a refurbished laptop from Microsoft after 2 week. (Apparently their is an issue with Surfaces crashing because of hibernation). My laptop may have had a low battery and went into hibernate, but normal laptops will turn on after charging the battery.
