Amazon.com: Customer reviews: Microsoft Surface Laptop 3 – 15" Touch-Screen – AMD Ryzen 7 Surface Edition - 16GB Memory - 512GB Solid State Drive

Top positive review

mac laptop surface pro 15 in screen i7 windows 10

Reviewed in the United States on December 29, 2020

love the big screen love that its portable it is my main computer lighted screen is great with my lap top im not traped at one spot anymore can use anywhere its perfect this has touch screen and pad you can use mouse finger or finger on the screen love this product

Top critical review

Critical reviews›

Ms Q

Worst laptop ever

Reviewed in the United States on October 20, 2023

This laptop restarts mid-program losing some information. Bluetooth does not work for MicroSoft mouse. Microsoft tech support tried to help but no success in installing bluetooth drivers. Most expensive brick I have ever bought. Stay away from Microsoft Surface Laptop 3. It was sold by Micro Direct Deals in May of 2021 and extended warranty website is no longer there.

58 total ratings, 21 with reviews

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From the United States

William Hoppe

mac laptop surface pro 15 in screen i7 windows 10

Reviewed in the United States on December 29, 2020

RAM Size: 32 GBHard Disk Size: 1 TBVerified Purchase

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Ms Q

Worst laptop ever

Reviewed in the United States on October 20, 2023

RAM Size: 32 GBHard Disk Size: 1 TBVerified Purchase

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WebGirl

Great for work and travel

Reviewed in the United States on March 22, 2020

RAM Size: 16 GBHard Disk Size: 512 GBVerified Purchase

I work from home and I travel a lot so I needed a laptop that could travel with me easily but still have the capacity to handle everything I do all day.

At home it’s connected docking station and when I travel I just unplug and go.

One person found this helpful

Helpful

Ludo

Excellent

Reviewed in the United States on May 23, 2021

RAM Size: 16 GBHard Disk Size: 512 GBVerified Purchase

I upgrade to windows 10 Pro and I use the surface laptop 3 for my job, it is a good mobility option, very fast and excellent screen.

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Steven K.

Battery is temperamental

Reviewed in the United States on January 5, 2024

RAM Size: 32 GBHard Disk Size: 1 TBVerified Purchase

like the Laptop but it is temperamental with the battery and charging. We let it sit for a couple of days plugged in and it took 2 days to get it to power back on

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Jumpin1

Cool running and great facial recognition.

Reviewed in the United States on December 11, 2020

RAM Size: 32 GBHard Disk Size: 1 TBVerified Purchase

I replaced an old laptop and am so impressed at this technology.

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A Jones

Faulty Laptop - Thin Blue vertical line on screen that cant be removed

Reviewed in the United States on March 8, 2020

RAM Size: 16 GBHard Disk Size: 512 GBVerified Purchase

Buying this laptop was a bad mistake. I bought it in Jan and did not open it until late Feb / early march, I now realise that not opening it and checking the computer as soon as I received it was a huge mistake. When I did open it about 4 weeks later I realised it was faulty and now I'm stuck with the laptop as the refund option has disappeared from my Amazon purchase history.

Upon turning on the laptop I noticed a thin blue vertical line on the left of the screen. I tried to find a solution on Google only to discover that the likely culprit is a hardware issue either with the display or graphics card. Today I logged into my Amazon account only to realise that the "return/refund" button is no longer there, so I am stuck with a new laptop that has a blue line down the screen. I tried to do a screen capture to show the blue line but the line does not appear in the screen capture, so this to me indicates that its the LED itself which is faulty. I have never heard of or seen this before. I decided to take some picture with my phone, here you will see the line, it looks black in the photos but its actually blue.

Amazon or seller please help as I need this laptop replaced or refunded.

29 people found this helpful

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Eliza G

Too clever by half

Reviewed in the United States on May 4, 2020

RAM Size: 32 GBHard Disk Size: 1 TBVerified Purchase

I thought I could live with only 2 USB ports. But I can't. Guys, sometimes less is not more. This is a PITA to get all of my peripherals connected to. My bad. I saw there were only 2 ports. Even with a docking station, this is incredibly annoying. Even the Surface Pro has more. Sigh.

I thought with the extra memory and larger hard drive, it wouldn't run hot, but it often does.

Maybe these 2 points are clouding my views. Anyway, having had a total of 3 surface products, all I can say is that this is my least favorite. By far. Not worth the crazy amount of money.

3 people found this helpful

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Amazon Customer

Waste of money

Reviewed in the United States on January 20, 2020

RAM Size: 16 GBHard Disk Size: 512 GBVerified Purchase

I just can't believe I wasted $2,000 on this thing. I waited 4 days before writing this review just to really test the laptop. And the problem that I have with the laptop a lot of other people also have it (Don't trust the reviews on youtube because they most likely get paid by this trash company). I only used the laptop to watch youtube and some live streams and noticed the fan gets loud for no reason + heating problem + sometimes it lags and you have to restart the browser + brightness is so bad, no matter how high or low it's It doesn't feel comfortable looking at the screen. There's no point in replacing it because a lot of other people have done it and the same problems occurred. This's the last time I buy anything from Microsoft and i hope they get sued for scamming and selling a defective product!

14 people found this helpful

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Amazon Customer

Box was re-taped

Reviewed in the United States on March 9, 2020

RAM Size: 32 GBHard Disk Size: 1 TBVerified Purchase

When my computer was received the box had been re-taped.

One person found this helpful

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Microsoft Surface Laptop 3 – 15" Touch-Screen – AMD Ryzen 7 Surface Edition - 16GB Memory - 512GB Solid State Drive – Matte Black

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