Amazon.com: Customer reviews: Dell XPS7390 13" InfinityEdge Touchscreen Laptop, Newest 10th Gen Intel i5-10210U, 8GB RAM, 256GB SSD, Windows 10 Home

Top positive review

Great little laptop

Reviewed in the United States on January 9, 2021

This is a really nice machine. Smaller than I thought it was going to be, but that's because the screen has a really small bezel. It didn't come with a USB-C converter, but they only cost a couple of bucks. I don't know why people give this 1 star because it doesn't have the ports they expected - maybe they didn't read the description?? Screen is high quality. I thought a higher resolution would be nice, but for 13" the standard HD is fine. It's extremely light, which is what I wanted. Battery life seems great, but time will tell as I add programs. The price was right, and I liked the support options available on Amazon as opposed to the ones on Dell's site.

13 people found this helpful

Top critical review

Critical reviews›

J Fogle

Unreliable

Reviewed in the United States on January 19, 2022

I only purchased this laptop in Sept. 2021 and since receiving it has completely shut down at least once a month. Calling Dell support the first time, I felt more like I had reached a scam artist telling me that I had to pay in person for a technician to come my home. I have done everything explained online thru Dell's web site to get it up and running again each time, but none of the suggestions have worked. It has eventually started back up after completely letting battery die, then recharging. RIDICULOUS! Once again, it has shut down, but this time completely. No lights at all showing any connection. Not charging back up or anything. A total waste of almost $900!! NO MORE DELL PRODUCTS FOR ME.. EVER! This laptop is a piece of trash.
Adding.. it really sucks that after trying to trust it was just doing a monthly reboot, then then it died completely, the laptop is not returnable. I am making note of this seller and will not purchase anything from again. Having a year warranty on it means nothing!!

6 people found this helpful

146 total ratings, 23 with reviews

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From the United States

MacKanicsburg

Great little laptop

Reviewed in the United States on January 9, 2021

Verified Purchase

13 people found this helpful

Helpful

Tito Eduardo Campos Hernandez

Great performance, nice screen quality, keyboard is great!

Reviewed in the United States on September 2, 2021

Verified Purchase

Completely satisfied with my laptop. Go for it if you need a nice lightweight, high quality product for home/travel.

One person found this helpful

Helpful

bixian feng

Good for me

Reviewed in the United States on August 14, 2021

Verified Purchase

Good for me

Helpful

Great value

Reviewed in the United States on May 10, 2021

Love it

Reviewed in the United States on January 19, 2022

Verified Purchase

6 people found this helpful

Helpful

Meann B

recommend to a friend

Reviewed in the United States on September 15, 2021

user friendly

Reviewed in the United States on January 4, 2021

Verified Purchase

I like touch screen.

2 people found this helpful

Helpful

Jeovany

Solid Build Quality

Reviewed in the United States on July 31, 2020

just bought it. great first impression feels like a Mac book. ill update this review once I've actually used it for awhile.

7 people found this helpful

Helpful

Caleb

Great but short lived… ran into issues

Reviewed in the United States on September 11, 2021

Verified Purchase

I got the laptop and it was perfect. The eighth size, good quality, and working as expecting. Within a couple months though, the screen crapped out. Laptop turns on but displays a black screen. From what I’ve gathered this requires a new motherboard or a new touch screen, both requiring money out of pocket. I’ve had laptops run years without issues, so pretty disappointed in this problem considering I’ve only had it a few months.

4 people found this helpful

Helpful

AMG

Nice hardware

Reviewed in the United States on April 23, 2021

Verified Purchase

Unfortunately, if you encounter any issue where you depend on Dell's support you are out of luck. Dell will waste your time with incompetent Indian technical support. Their system is to toss you around between technicians until your call gets disconnected and then you have to start the process again.

If you run into any issues your best bet is to search for a solution online.

6 people found this helpful

Helpful

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Dell XPS7390 13" InfinityEdge Touchscreen Laptop, Newest 10th Gen Intel i5-10210U, 8GB RAM, 256GB SSD, Windows 10 Home

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Dell XPS7390 13" InfinityEdge Touchscreen Laptop, Newest 10th Gen Intel i5-10210U, 8GB RAM, 256GB SSD, Windows 10 Home

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