Amazon.com: Customer reviews: Nest 5 Piece Secure Alarm System and Indoor Cam Security Camera Surveillance Bundle

Top positive review

I wasn't sure but it turned out fine

Reviewed in the United States on September 14, 2020

I was nervous after reading other reviews for this company but my items were all individually sealed and worked perfectly. They did come in a box that was rewrapped and had a 'not for resale' sticker on it but the inside items did not. I am happy with my purchase because I got a great deal!

One person found this helpful

Top critical review

Critical reviews›

casigrl

Not from AMZ Distributors

Reviewed in the United States on August 28, 2020

Avoid buying this from AMZ Distributors. They send floor sample, not new. 5-50% restocking fee.

Other than that love the Nest echo system.

4 people found this helpful

32 total ratings, 6 with reviews

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From the United States

Anderson Momma

I wasn't sure but it turned out fine

Reviewed in the United States on September 14, 2020

Verified Purchase

One person found this helpful

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casigrl

Not from AMZ Distributors

Reviewed in the United States on August 28, 2020

Verified Purchase

Avoid buying this from AMZ Distributors. They send floor sample, not new. 5-50% restocking fee.

Other than that love the Nest echo system.

4 people found this helpful

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shanell sepulveda

Do not buy nest products

Reviewed in the United States on September 3, 2020

Do NOT purchase Nest products. They are not replacing warranty products and have left 100's of customers with no responses or help. It's been a month for us to get our thermostat under warranty replaced and all they do is pass you off to the next two. Stay away!

4 people found this helpful

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Jonathan Birge

Not very reliable connectivity to remote sensors and no leak detection

Reviewed in the United States on June 28, 2020

About the only thing likely to happen in your home is a water leak, so it's a real issue that this system doesn't have the option of adding one. Had I known of this limitation when I bought the Nest, I'd probably have gone with another system. Another issue with this system is the "Thread" wireless connection that is used for the sensors to talk with the base unit. We have a small house (<2000 sq ft) and yet the basement door sensor constantly loses connection to the guard unit. We'll probably have to pay for more equipment to bridge the two better. This isn't an issue with the security system we had at our other house.

There are some good things about the system. The sensors are elegant (when they work) and the small sensor acts as both open/close sensor and motion detector. It even has a light that can come one when you walk by at night. It also integrates well with the Nest thermostats and Smoke/CO detectors, which are the best around.

Would I buy this again? Probably not. I'd just stick with the Nest for thermostats and smokes and get a dedicated alarm system from a company that has actually been making them for a while.

UPDATE: I did have to buy the Nest Connect to bridge the basement sensor. The good news is it worked. It’s annoying I had to buy extra equipment for my tiny house, but the system is working pretty well now. If they ever add a water sensor or open up the system to third parties, I’ll increase my rating.

10 people found this helpful

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