Amazon.com: Customer reviews: Arlo Ultra - 4K UHD Wire-Free Security 2 Camera System | Indoor/Outdoor with Color Night Vision, 180° View, 2-Way Audio, Spotlight, Siren | Compatible with Alexa and HomeKit

Top positive review

Video Quality Is Great

Reviewed in the United States on March 31, 2021

This is an excellent product with regards to quality of video and night vision. The quality is very good. Battery life is short, about 2 weeks if you only use it overnight. I would recommend getting extra batteries for each unit that you have with a charger. That make it a lot more reasonable to maintain service of the unit.

Top critical review

Critical reviews›

Jorge

Not worth the price!

Reviewed in the United States on November 2, 2023

Experienced multiple issues with home base, network/connection issues. Quality is not as great. Expensive levels of subscription.

Best decision was to purchase the item refurbished and not full price. I was provided a home base without a QR code. QR code allows for Apples HomeKit configuration. Customer service was able to provide a replacement but tried to charge me shipping but declined, they shipped it either way.

Only the cameras are able to connect Apples
HomeKit. I also have the wireless doorbell but that is not able to configure to HomeKit. It will probably be an upcharge in the future for Arlo wireless doorbell and HomeKit to communicate.

4K is only offered if you are on your home network using their Arlo App. If I'm travel or at work you get HD 1080p quality on the app. The disappointment is the Apple HomeKit you are getting 720p quality image. Which is absurd and surprising.

Also had issues with allowing access to my wife she wasn't able to change modes, alert EMS or Police in the event of an emergency. Luckily they were able to correct the issue after a network update a month later.

Also when viewing live feed the connection speed is slow/delayed. Pressing play will take about 10 to 15 seconds to show live feed.

Overall id recommend another company/product than Arlo. Purchase at your own risk. I am an IT professional by day so I am technical savvy. I hope this helps

One person found this helpful

740 total ratings, 176 with reviews

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From the United States

Leo

Video Quality Is Great

Reviewed in the United States on March 31, 2021

Style: 2 CameraConfiguration: Kit OnlyVerified Purchase

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dtd3cebu

Working but ...

Reviewed in the United States on April 23, 2021

Style: 2 CameraConfiguration: Kit OnlyVerified Purchase

Thank goodness mine is working but you have to sync manually by holding the button down(10 secs.) on the cameras until it flashes amber to add them. Had to turn off night vision for better images using the built-in spotlight. It can be a hit or miss if you buy refurbished or maybe just incorrect configuration. Sometimes app will not find the hub/camera if you have VPN on your mobile device. It has to be turned off.

Update: Bought an endurance 256GB Micro SD card, you can now view the videos from the app if you are at home. Set to save on the card and got rid of my subscription. You will not get the fancier options like activity zones and intelligent recognition but still works fine. It will probably hold thousands of hours of recording before it gets full then will replace the oldest. Downside is you can only access the recordings on the SD card if you are on the same wireless network but the cloud recording still works and is good for seven days for free. Overall a very good investment.

16 people found this helpful

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Ryan H.

Easy setup

Reviewed in the United States on January 12, 2021

Style: 2 CameraConfiguration: Kit OnlyVerified Purchase

Product has been great so far with quick notifications of any activity. Getting the units charged has been simple enough. It's been too soon to judge battery life. I do wish more mounts were included. I received 1 magnetic mount and 1 fixed mount. I'm a little concerned to use the magnetic mount on the front of my house where the whole camera may walk off.

One person found this helpful

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Jorge

Not worth the price!

Reviewed in the United States on November 2, 2023

Style: 2 CameraConfiguration: Kit OnlyVerified Purchase

One person found this helpful

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Pete

they work perfect at my home.

Reviewed in the United States on August 23, 2023

Style: 2 CameraConfiguration: Kit OnlyVerified Purchase

they fit in perfect with my other two cameras, two more angles.

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John

LOve this system

Reviewed in the United States on December 12, 2021

Style: 2 CameraConfiguration: Kit OnlyVerified Purchase

Setup was very easy. Love that I can view the cameras on my iPhone and my desktop (although not simultaneously for some reason). The range from the base to the camera is not as good as I would hope but to be fair I have many stone walls throughout my home. I ended up using 2 base units which works seamlessly. Image is clear. Motion detect is awesome. I used 4 cameras (2 on each base) to cover the inside of my home in critical areas. Very happy.

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NikkiSA

Amazing viewing angle and 4k BUT...

Reviewed in the United States on October 12, 2021

Style: 2 CameraConfiguration: Kit OnlyVerified Purchase

I am always skeptical of security cameras because there are so many options out there. The Arlo ultra though, was worth the chance I took on it. I have one in the front and one in the back of my inside unit townhome. The viewing angle is incredible. The one in the front is pointing down at the doorstep and it still can see to the corner intersection and to the neighbors driveways. With a great field of view and 4k, it's an awesome combo. This camera has activity zones so I was able to set where in the field of view I want the motion alerts triggered. Connected to alexa with the arlo skill, and now I don't miss much. Sometimes the alert comes about 10 seconds after the motion is detected, but it's plenty good enough to alert me and I still know before someone gets to my door. just wish that the continuous recording plan wasn't a $20 add on, seems a bit on the high side. All in all it's great and I think I'll be keeping it!

UPDATE 12/16/21: After further testing, I find the battery life to be lacking and the service by arlo to be unreliable. Sometimes the notices of motion don't actually come through until the event is already over. That does not work for me. I compromised on having something that doesn't record 24/7 but I need to get alerts immediately. The service isn't that great but the cameras are. I'm going with a different company now.

8 people found this helpful

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Chase

Very simple to use, but also has advanced settings for those who want more

Reviewed in the United States on March 5, 2021

Style: 2 CameraConfiguration: Kit OnlyVerified Purchase

Bought and installed for someone else after a cheaper brand quit working about a year after installation. I came across these first when my landlord had them installed and was very impressed with them. The video quality, super easy setup, so many extra bonus settings you can set up if you desire, that’s what got me researching Arlo. After a couple month of looking into Arlo I decided that I was going to be my recommendation because I want to be confident in the brand I’m recommending to someone else, especially when it comes to security

2 people found this helpful

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Paul

Refurbished

Reviewed in the United States on February 25, 2024

Style: 2 CameraConfiguration: Kit OnlyVerified Purchase

They are refurbished which I normally like for the value. These have a short warranty period and one of my cameras went to 1980’s convenience store quality. Support for the product is frustrating and didn’t seem worth the hassle. Camera still works, will just end up buying another eventually to replace it

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Woody

Security Camera cannot be not complaining via email when the monitor screen is totally black..

Reviewed in the United States on October 22, 2021

Style: 2 CameraConfiguration: Kit OnlyVerified Purchase

This two 4K Ultra security camera system came with a hub which housed the microSD card which store the video or screenshot of the camera view of movements. My relative had the first gen of the 2K Arlo camera system and loves it in their single story home. I have a two story house and used a repeater to ensure the signal to the wired hub is constant. To me whenever any product is released for consumers to use, some mastermind of the product must identify 99% of the things that can go wrong. I took photos of the security camera monitor on my android tablet on Sept 26, 2021. A totally blank screen when internet is still up. So I restarted the Arlo app again. The second photo is the restarted view of the security camera.
Approximately five minutes later the Arlo security monitor is a total blank screen again. I returned the system the following day for that reason. I believe the manufacturer or software creator of the Arlo monitor should have checked for a black blank screen in the mid-afternoon sun in their logic and escalate an email to me ASAP. It should escalate an email whenever a black blank screen happens in the app. I do not want to pay for cloud services in the long run. BTW motion detection email notifications are delayed about 8 to 10 seconds, possibly because of the hub in this system, that could be problem if the vandal move quickly. This Arlo system connects to the 2.4Ghz band only.
I am using a 4K dash cam until a better security system is available, possibly a PoE security camera with a NVR at the right price.

4 people found this helpful

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Arlo Ultra - 4K UHD Wire-Free Security 2 Camera System | Indoor/Outdoor with Color Night Vision, 180° View, 2-Way Audio, Spotlight, Siren | Compatible with Alexa and HomeKit | (VMS5240) (Renewed)

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Arlo Ultra - 4K UHD Wire-Free Security 2 Camera System | Indoor/Outdoor with Color Night Vision, 180° View, 2-Way Audio, Spotlight, Siren | Compatible with Alexa and HomeKit | (VMS5240) (Renewed)

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