Top critical review
1.0 out of 5 starsHorrid
Reviewed in the United States on March 7, 2023
I'm going to start off with the two redeeming qualities of this headset before I get to the many reasons I will be returning it. The sound quality despite it not having surround sound capabilities is very nice and it is very comfortable to wear for long periods of time (10+hrs). Now, the microphone is extremely quiet and even with software to add gain and the device volume on my PC turned all the way up people still have trouble hearing me and sometimes the bug that makes you louder after you mute and unmute is enough for me to be able to communicate and sometimes it isn't. The boom microphone's position doesn't stay in one place when set and requires constantly being moved so it doesn't sit on your face or at least directly under your nose. You'd think that having an app on your phone for fine tuning wouldn't be bad but not having the option for PC also just adds extra problems when the headset just decides to disconnect from your phone (which no other blue-tooth device that I own does) OR your microphone just randomly mutes itself with no reliable way to unmute it. Muting itself is rare but still unacceptable and not only does it mute but also randomly stops making sound while still being turned on and sending a microphone signal AND if you think turning it on and back off again will solve it as it does with a lot of things SOMETIMES IT WON'T TURN OFF OR BACK ON and sometimes when you unplug the USB and plug it back in the microphone still won't work and I don't mean not work for specific programs I mean in windows devices where it only shows up because it is connected there will be no sound level for the microphone and I've yelled directly into it just to be sure it wasn't just so low it wasn't picking it up. Those are the reasons I am returning this headset but they aren't even the only problems, just the ones that make it unusable and unreliable on a constant basis and when reaching out to Amazon I was told to contact Astro and Astro has not sent a single email about it other than the automated email confirming that the support ticket had been made and I have waited twice the amount of time that they claim to respond in and there has been no mention of higher than usual requests to let anyone know that their response time may take longer. The other problems are that it isn't surround sound which I'd expect from a headset this expensive, while using the microphone on my phone it won't be usable on my PC, a bug that decreases the headsets volume a large amount when changing the volume on my phone up or down but increases the volume by the same large amount when changing the volume directly on the headset so you need to play with changing them both for your desired volume which is really annoying to do when answering calls, and the loud sounds it makes when it turns on, off, connects, or disconnects from anything that you can't control the volume of but when the battery levels are low (rare as that may be) the sound indicating that isn't as loud, and the range for both blue-tooth and USB connection could stand to be a bit longer but that is probably the least of complaints to have with the plethora of problems above.
