Amazon.com: Customer reviews: Fitbit Sense Health & Fitness Smartwatch W/GPS, Bluetooth Call/Text, Heart Rate SpO2, ECG, Skin Temperature & Stress Sensing (S & L Bands, 90 Day Premium Included) International Version (White/Gold)

Top positive review

Excellent quality until it stopped working in mid april

Reviewed in the United States on February 26, 2024

This was given as a gift. She is very happy with the variety of options and the battery life. It is now mid April. Will not charge. Yikes.

Top critical review

Critical reviews›

Maureen

It quit working 2 months after purchase BUYER BEWARE

Reviewed in the United States on September 19, 2023

This is an update to my original review. FITBIT WON'T FIX MY WATCH OR HELP BECAUSE IT TURNS OUT I BOUGHT THIS THROUGH AVANTE-GARDE THROUGH AMAZON. I HAD NO IDEA I WASN'T BUYING IT FROM FITBIT VIA AMAZON. FITBIT WILL ONLY HONOR WARRANTIES BOUGHT THROUGH THIER APPROVED SELLERS. AMAZON SHOULD MAKE IT CLEAR TO CUSTOMERS THEY ARE NOT BUYING FROM AN AUTHORIZED DEALER. INSTEAD THEY SHOW YOU A LINK TO THE FITBIT STORE AND ALL THE OFFICIAL FITBIT ADVERTISEMENT AS YOU SCROLL DOWN THE PAGE. VERY, VERY DECEPTIVE. I AM OUT 170 BUCKS AND THE PEOPLE AT FITBIT WOULDN'T EVEN TRY TO HELP ME WITH MY FROZEN WATCH THAT WON'T SYNC AFTER THEY KNEW I BOUGHT IT FROM AN UNAPPROVED SELLER.

My Fitbit Sense was delivered on July 14, 2023 and stopped working 9/14/23. Ridiculously hard trying to get help for this. It is frozen on the Fitbit logo and the fully charged battery drops to 0 within hours.

1,639 total ratings, 395 with reviews

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From the United States

James McGinnis

Excellent quality until it stopped working in mid april

Reviewed in the United States on February 26, 2024

Verified Purchase

This was given as a gift. She is very happy with the variety of options and the battery life. It is now mid April. Will not charge. Yikes.

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Sylvia Vicari

Purchased in April...Died in October

Reviewed in the United States on October 8, 2023

Verified Purchase

I purchased this watch in April. It is now October 7 and it will not turn on. It will not reset. Yes, the battery is half full but just in case I left it on the charger for a couple hours. Still Nothing. It wasn't great for phone calls either. The volume is to low. I would not purchase another Fitbit. I'll give apple or samsung a go. This was a big waste of money.

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Fitbit sence

Reviewed in the United States on September 15, 2023

Verified Purchase

In all the things I’ve read it was supposed to have 6 day battery life.
That’s not true I’ve had to shut off a few things because I’ve had to charge it everyday. Really disappointed!!!
Only thing I do like is the sleep monitor. Very seldom use the ECG even though it’s great.

2 people found this helpful

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Maureen

It quit working 2 months after purchase BUYER BEWARE

Reviewed in the United States on September 19, 2023

Verified Purchase

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Raven

Wonderful Product, Simple Function, Great Features!

Reviewed in the United States on July 26, 2023

Verified Purchase

I’ve owned one of these for a long time and love it! I’ve also gotten it for others and was a hit for those who needed a smart watch. Had to return one recently due to family not wanting it, but that’s beyond the point. Excellent software and data points. Shows you real time heart rate data and allows text and call input. Weather and other telemetry are available on the fly. Sleep pattern tracking is wonderful and you pay no extra for that feature! Comfortable to wear and sleep with on. It is waterproof and have on many occasions just left it on during a shower and was fine. It’s sleek and modern and has a good weight to it. I’d recommend this over the Apple Watch, you can change faces for free and don’t have to purchase extra apps. It just works out of the box and is a quality product. Cost a little but, but good things that last do. Comes with a charge cable, you’ll need a wall plug with USB. But the best part days without needing a charge. Great battery life. The wrist bands material is nice and doesn’t cause rashes for me either.

5 people found this helpful

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Eisenhauer

Perfect for everyone

Reviewed in the United States on August 18, 2023

Verified Purchase

I purchased this smart watch because it is very easy to use. And I can see the time and my steps without putting on my reading glasses every time. I had an Apple Watch and as much as I love Apple products, this Watch is better for me. I really don’t need all the options the Apple Watch offers.

One person found this helpful

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Anna

Disappointing

Reviewed in the United States on May 13, 2023

Verified Purchase

I upgraded to the Fitbit Sense after my Versa 2, which I loved, died. I thought that, since it was a newer product, that it would be better. It still has all the functions I liked on the Versa 2 and I do like the addition of stress monitoring and skin temperature tracking. Also, now I don't need a special clock face to have SPO2 monitoring, which is good. But overall, I was greatly disappointed.

First, it regularly loses connection with the phone/app, even when the phone is less than five feet away. I am also seeing a lot more sync errors than I saw with the Versa 2. Sometimes, even when the watch has synced and I can see things like my sleep score in the app, it won't show on the watch for hours.

Some of the features I was looking forward to, like snore detection and SPO2 monitoring, are a battery suck. The watch is advertised as having 6+ days of battery life, but my initial experience had me needing to charge it every day. After several attempts to find the problem through customer service, I was told to turn off the snore monitoring. This increased the life to about 5 days. It makes no sense to me that they would not make sure that the battery supports the use of a built-in function. I have also had several issues with the watch somehow, on its own, opening the exercise app and getting stuck there. The only way to get out of it has been to restart the watch.

The watch band is another problem. The design of the band for the newer smart watches is awful. As seen in pictures, instead of the end of the band being secured under a loop, this one has a tuck under design so that the end is sandwiched between the strap and your skin. This design is uncomfortable and has caused a lot of chafing on my wrist. This is something that I never experienced with the Versa 2 watch band. The only good thing I can say about this new design is that it is easier to change the band as it just clips in rather than needing to fuss and fumble with the pins on traditional watch bands.

I am mostly happy with the Sense. It does what I need it to and the issues I have faced are not enough to keep me from getting another Fitbit product in the future. I just hope the issues I am having, and those I have seen in others' reviews, are addressed in future product designs.

23 people found this helpful

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T.J

Awesome fitness tracker . . . but

Reviewed in the United States on April 16, 2023

Verified Purchase

Fitbit is a awesome smart watch i upgraded from the versa 3 and must say I enjoy the new improve features but sometimes the HR goes wonky when doing hight intensity workouts from time to time

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