Top critical review
1.0 out of 5 starsDell gives horrible service, do not purchase
Reviewed in the United States on May 27, 2022
I bought this monitor in 2021 with a stipend from work. It worked great for about a year and I was pleased with it overall.
About a year after I bought it, the power cable stopped working. More specifically, the power cord would no longer fit solidly into the socket and made gentle electrical noises like it wasn't connecting. I google this issue, it's VERY COMMON for Dell monitors and online people indicate to reach out for warranty help. Thankfully, my monitor was just in warranty, so I go through the whole online chat thing (which took more than 45 minutes). The guy assured me a new cord was going to be sent.
However, i get a confusing email from Dell later that night indicating my case has been closed, no follow-up about the power cord being sent. So I log in AGAIN, go through explaining my whole story AGAIN, send the photos AGAIN, and share my address and phone number AGAIN so they can dispatch a cord. I think everything is fine.
A week goes by and no cord. So I log back into Dell's system to check... and there's no second case. First case was closed, second case doesn't exist. I'm still getting weird emails from Dell saying that a "technician is being dispatched to my location" which is mildly alarming. Do I really need a technician to install a power cord? Well then Dell starts calling me urging me to confirm this appointment, expect the address is in another state across the country. I have no idea what's going on until a very confused Dell technician calls me yesterday to ask why I'm not at home. I explain that I am not the person they are looking for, I am very sorry but Dell has made a mistake.
Today I contact Dell to try for a THIRD TIME and I'm still getting the run around. Clearly their game is to produce faulty hardware, hope that it expires out of warranty and to give terrible service when it expires in-warranty to prevent people from getting it replaced. At this point I've been without a monitor for 3 weeks and I'm about to break down and go to the store to replace the power cord. Super disappointing and disgusting behavior from this company. I will NEVER buy another Dell product again.
