Top critical review
1.0 out of 5 starsTerrible Customer Service and Video Quality
Reviewed in the United States on April 16, 2024
The drone video quality is terrible even at 4k. There is a constant static/noise/shimmering across the entire sensor, but can especially be seen in darker areas or when zoomed.
I thought it must be a product fault so I sent a request to DJI to look at the drone. They told me it did look like something was wrong and I was charged $115 for a replacement. The second drone was also displaying the issue so that one was also replaced. The third drone still displayed the same issue. Finally, after 2 months of back and forth support, calls, chats, driving to the post office to ship/pickup new drones, and $115 out of my pocket in addition to the initial cost of the drone, I was told by an engineer that this is expected behavior and that I should buy a better drone.
I asked for a refund of the $115 since my original drone had nothing wrong with it and was only told 2 months later that it is operating as expected, but was denied. I was told that my third drone issue was unrelated to my first drone issue which is a flat out lie. The entire time I was concerned about noise/static and have full email chains saved to prove this.
There is a serious lapse of knowledge by DJI support that cost me money and could cost you money, too.
Avoid this company and their products. There are other drones on the market.
