Amazon.com: Customer reviews: XPLORA XGO 2 - Watch Phone for Children (4G) - Calls, Messages, Kids School Mode, SOS Function, GPS Location, Camera, Torch and Pedometer

Top positive review

We LOVE this smartwatch!

Reviewed in the United States on April 15, 2024

This watch is a blessing. It’s super cute and light weight and great for all ages. My six year old daughter was so happy to receive it as a gift. She kept showing everyone her smart watch! The best part is that the watch can be set up to make calls and track through gps. I will be sitting with my 6 year old and all of I sudden I hear her talking on the phone with her father. It’s sooooo easy for a child to use. The watch can also be set up with music and games. I am very happy with this purchase and would recommend to other parents as well.

Top critical review

Critical reviews›

Crystle Bellows

very frustrating

Reviewed in the United States on April 5, 2024

The first two days the watch worked great with no issues. Then there was no service, restarted the watch and it worked. Now the watch is not working at all for the last couple of days. Restarted it and then noticed it said no SIM card. Well, the sim card came already installed. I used the tiny screwdriver that was provided and then struggled to get the plastic cover off, I had to scratch and damage the watch just to get to the SIM card. I removed and replaced and it, seemed to work for the moment. But I assume there will be more issues. I am now in a 2-year contract for $10/ month for the service that does not work. I don't want to buy my 9-year-old a cell phone and thought this was a great way to track him in the neighborhood and call him. Looks like he will get a cell phone sooner than expected.

3 people found this helpful

4,981 total ratings, 2,321 with reviews

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From the United States

SARAH VEGA

We LOVE this smartwatch!

Reviewed in the United States on April 15, 2024

Color: PINKVerified Purchase

Helpful

Crystle Bellows

very frustrating

Reviewed in the United States on April 5, 2024

Color: BLACKVerified Purchase

3 people found this helpful

Helpful

Chelsey Schneider

Product is Unreliable

Reviewed in the United States on February 19, 2024

Color: BLACKVerified Purchase

Update: While the process takes awhile, xplora worked with me to get new (upgraded) watches for my boys. They helped me activate them step by step. We worked through emails but the company was kind and caring. It has only been a week, but so far the new watches seem to work great.

Previous comment
I bought two watches for my 8 year old twins for x-mas. One was easy to activate but the other one took over 5 hours to activate. They worked for the first month but then I had to reboot the watches every morning in order for them to take calls. Now, after two months, one watch will not turn on. I am in the process of contacting xplora but it's not an easy process and don't know if they can help.

10 people found this helpful

Helpful

Twinster2

Pretty cool watch

Reviewed in the United States on January 15, 2024

Color: BLACKVerified Purchase

Got this watch for a SIX year old. We like that we can call him/or he can call us if he needs to especially when he's at school or at extracurricular programs. The design is sleek and not bulky like other kids' watches. I like that we can call him directly from cell phone app without having to go into the Xplora app. However, you need to do that to exchange messages your child. The child gets an actual phone number that can be dialed by other family members and whom he can call easily if they're added into his contacts.

Messaging: Very few choices to choose from. Wish there were more. Child is unable to write out their own text (which my child did not like and wished he can send actual texts to us). It does have decent emoji selections.

The only negative thing we found is that the "X" button to return to previous screens/exit of a current location on the watch is VERY tiny at the top right hand of the screen and hard to select and it gets annoying having to try and hit that right spot just to exit out.

It does have school mode hours you can personalize. Wish it has a vibrate mode or a way it can silently remind the child to check the watch for a missed message or call during school time - because many times, we've come to find out he barely even looked at the watch if it was on silent mode until switched back to normal tone.

GPS locating: Pretty good. But could use a tighter radius especially focusing on a school radius only and not a few blocks away within the safety zone alert.

Other apps we and our son thought was cool and actually used were the: Alarm, Flashlight, Steps counter, and calculator. It does also have a Calendar, Recording, and Music app.

Overall, we like this watch and would recommend.

12 people found this helpful

Helpful

brandon box

Piece of junk

Reviewed in the United States on March 31, 2024

Color: BLACKVerified Purchase

Watch cell service was never consistent. GPS location was NEVER accurate...would constantly be almost 1 mile off. If you cannot send a message or call your child because of service issues and can't see where they are on the map then this is 100% useless.

2 weeks of having the watch and the display went out. Company is Dutch maybe? I don't know but communication is almost impossible. Cannot return. Cannot get a refund

Complete garbage

Helpful

Cameron Alexander

Great

Reviewed in the United States on April 7, 2024

Color: BLACKVerified Purchase

Watch works great. Location was off at first but through trouble shooting, accuracy improved. Easy to set up. It does take up to 72 for complete installation but I haven't had a problem yet. It's a little bulky but my son is only 4 so he will grow into it. Plans are cheap. 8.99 a month. Very affordable considering it's for your child's safety.

One person found this helpful

Helpful

Bridgetta

PARENTS BEWARE

Reviewed in the United States on February 25, 2024

Color: BLUEVerified Purchase

This watch doesn't work and them they TRAP you into a monthly service and do NOT let you get out. It's fraudulent! I never ever signed up for their 2yr scam and now I have to deal with the credit card company to remove this. What a joke and can't return this.

Their customer service is HORRID, somewhere in China and they will NOT help nor cancel your service. It's a SCAM!
The watch itself is IMPOSSIBLE to set up. Complete waste of money.
DO NOT BUY THIS!!!! 2/22/24

30 people found this helpful

Helpful

Johnny C.

Cool watch

Reviewed in the United States on March 6, 2024

Color: BLUEVerified Purchase

We got this for my 5 year old to track his movements while away at school and after-school. He likes taking pictures with it. However he has a habit of taking it off because he feels that it gets in his way. I would probably re-introduce it to him when he is older and can read text messages. He would be able to get more uses out of it and make calls. Overall it’s a cool watch but probably suitable for older kids imo.

Helpful

Great for a starter

Reviewed in the United States on April 3, 2024

Color: BLACKVerified Purchase

I bought this for my 9yr old. This was perfect to start her off. She loves it! I can track her, I can add numbers to it. My only problem with it she can’t text what she wants to actually say. She can voice text but there is only so many seconds. Theres not a lot of time. But! She can receive and call which is the plus of this watch and is the best benefit. This watch is so durable, she’s lost it twice and we have been able to track it, find it, and it's been returned in perfect condition. Definitely worth the buy.

Helpful

Amazon Customer

Customer service

Reviewed in the United States on April 6, 2024

Color: BLUEVerified Purchase

We have had some trouble with communication with our watches but customer support has been very quick to respond and offer help to resolve the issues.

Helpful

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XPLORA XGO 2 - Watch Phone for Children (4G) - Calls, Messages, Kids School Mode, SOS Function, GPS Location, Camera, Torch and Pedometer – (Subscription Required) (Black)

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XPLORA XGO 2 - Watch Phone for Children (4G) - Calls, Messages, Kids School Mode, SOS Function, GPS Location, Camera, Torch and Pedometer – (Subscription Required) (Black)

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