Top critical review
2.0 out of 5 starsPerforms audio as one would expect from Yamaha. Noise cancelling is sub-par.
Reviewed in the United States on February 6, 2022
Performs audio as one would expect from Yamaha.
Late 2023 Update: Yamaha has basically blown this off and will not correct the deficiencies in this product.
last Support communication: "As reported previously, your feedback has been reported to our engineering team, unfortunately there isn’t much more assistance we can provide regarding the low voice prompts. Additionally, we can’t change the volume of the prompts, and this has not been reported as a know issue with the headphones.
I apologize I don’t have a more favorable response at this time. "
2023 update: Yamaha still hasn't fixed the software to raise the voice assistant volume or allow volume control of the voice assistant, hasn't fixed the noise cancelling helicopter. Support ticket basically brushed off. Lowering my rating to 2 stars awarded only for the audio quality.
(revised)
Noise cancelling is sub-par and was a let down given the high cost. I also noticed some sound fluctuations at times, almost similar to the "helicopter" noise you get in a car with the back windows down. (This issue persists) The ambient sound seemed constant so it was a bit annoying the headphones would do that.
They can be difficult to fit with a good seal and tend to shift if you're heads down, like viewing a tablet on an airplane meal tray.
The sound quality is very good. The 3D surround is OK but the spatial head movement and "dialog lift" or whatever it's called that's supposed to place the voices at the screen and not at your head is questionable at best. Gimmicky and wears battery faster.
The voice notification is unbearably quiet in a loud (airplane) environment. I almost cannot hear the voice when changing modes, etc. (no update or fix after one year of complaining to support).
My biggest disappointment is that you cannot use them while plugged in to charge. Unbelievable. (You can use the wired connection while charging).
Revised: - My bad for not knowing I could simply plug the 3.5mm jack into the single 3.5mm jack on the plane. - Second disappointment is the included airplane audio adapter DOES NOT FIT United Polaris seat audio. Haven't checked other seating yet, but not being able to use these with the large format screen on a recent 7 hour flight was a let down. Unbelievable.
As much as I loathe B* audio products, I probably should have just gotten the (cheaper) B*.
