Top critical review
1.0 out of 5 starsDon't buy this. I've had a really bad experience with this one
Reviewed in the United States on March 31, 2023
I would have given -ve stars if I could. The service I received was the worst. The product is bad don't buy it. LG is not admitting it but they built a faulty product.
I've had issues with this TV ever since I bought it. I purchase the TV from Amazon on October 9. In December all of sudden half of the screen started flickering, picture 1. I called Amazon they refused to return and referred me to contact LG. I called LG TV Support. They had me go through a 3 hours tests and finally determined that they need to send a technician.
The technician came to see my TV in mid of January. Remember I called and reported the issue in December. Well anyways, he came did something replaced some parts and the TV started working again.
In the mid of February or towards the end of it all of sudden a dull dark spot appeared in the middle of the screen. Picture 2 (Google page) shows the dark blemish in the middle and some on the sides of the screen. I called support again. I had to go through another round of 3 hours test and the agent finally told me that they would have to send a technician to look at it. She texted me the number of the technician and told me to call the technician the next morning as it was late they were closed.
The next morning I called the technician, the technician told me that they don't service TV's and asked who directed me to them. I called LG TV Support again the agent who picked up the phone. literally brushed me off that he needs to go through the notes that the last agent inserted. Ok I said I'll wait. While he was going through the notes the call got disconnected and he never called me back (Which they were suppose to do).
I waited 15 minutes then called the LG TV Support again, got another agent. She, after going through 1 hours of another round of tests said that it is normal for this TV to have a dark black blemish in the middle of the screen and that if she sends the technician out to my home then it will not be free, i.e., I would have bear the charges. After I objected to this, she said she will have me do another screen test (1 hour test) and that should fix this issue. But she insisted that my TV is working fine, even though you can clearly see a dark black blemish in the middle of the screen and some on the sides.
My options are to live with it or take it as a loss and buy a Samsung TV now.
One disappointed customer. I have another LG TV never had any issues with that one. Never buying LG again. I know nothing is going to happen with this but at least I thought I should warn others.
I don't think LG has the technology to make 8K TV's or the ones that they are making are with defects.
