Top critical review
1.0 out of 5 starsRead the FINE Print Carefully and In detail
Reviewed in the United States on May 3, 2023
After much research by a friend, we purchased this LG OLED 5C1 PUB 65 Inch 4k Smart TV with Premium 2 YR Enhanced Protection Pack in January of 2022. Until April 14 of 2023, I would have given both LG and Amazon either 4 or 5 stars. Timely delivery, solid packaging, fairly easy install. Great picture, some remote learning curve issues but not serious.
On April 14, 2023, all that went to less than 1 star and the start of a now three-week running commentary with LG Service Techs, LG supervisors for warranty issues, Amazon help, including Amazon Logistics Supervisor. On that date, the TV developed a bright white line (see pics) from the top of the screen to the bottom about 10 inches in from the right side of the screen.
LG Techs tried a remote access fix to no avail. On warranty issue, they denied a warranty still existed and only begrudgingly acknowledged that this LG TV was sold with an ENHANCED WARRANTY AND LG USA AUTHORIZED 2 Y ENHANCED PROTECTION PLAN.
Three hours on the phone w LG, Amazon, LG and Amazon, did the warranty registration w CPS just recently, because nowhere on the Amazon sale page is there information provided on how to get the CPS warranty in effect. And it does say LG USA AUTHORIZED WARRANTY PROTECTION PLAN.
So, bottom line. No action from LG, no Action from Amazon. Still have a TV with a bright white line from the top to the bottom of the screen. Amazon Logistics Supervisor promised to call me every day (since April 14) until the issue was resolved. Number of calls from Amazon Logistics ....ZERO.
As a major marketer and seller with millions of customers, I believe it is imcombent on Amazon to verify sales promotional information on products sold on their web site. This "enhanced protection plan," to date, has been worthless and one finger pointiing episode after another. I have serious doubts that I will ever receive a new television.
Will update if something happens.
