Top critical review
1.0 out of 5 starsNot Worth It. Customer Service is Non-Existent. Price might be right, but not worth the headache.
Reviewed in the United States on October 17, 2022
I will never buy another Hisense product again.
What passes for "customer service" does not deserve to be called by that name. When the TV first arrived, I opened it up and turned it on. Lines across the TV. Not even watchable. Thankfully, the Amazon delivery team boxed it back up and took it with them.
Shortly after I received the replacement, I noticed that my eARC port was not working correctly. The TV would not recognize my soundbar. I tested the same soundbar with another television and everything worked just fine, so it had to be the Hisense TV.
I called "customer service" and opened a ticket. I received an email letting me know that my incident was logged and someone would contact me soon. A couple weeks later, I decided to call back. They sent me another email with instructions on how to update the firmware. I did so successfully, but the issue was not resolved, so I responded to the email, as I was instructed.
A few weeks with no word, I decided to call back. The rep agreed to send a technician out to my house to try and fix it. They planned to send the part ahead of time, so the tech had it during our appt. The part arrived, the tech scheduled the service call, everything was starting to come together. The tech showed up, opened up my TV, and told me that they had sent me a broken part. He noticed that one of the ports was completely crushed and the replacement part could not be used.
He took it with him and told me they'd be in contact. A couple more weeks pass by and then the new new part arrives. The tech calls back to schedule the appt, and I'm back in business. Tech arrives, opens up my TV, and starts cursing. Hisense sent the wrong part. It wouldn't fit in my TV. He told me that his guess would be that they would send him back out, without a part, to destroy the TV. When he did that (and sent Hisense proof) they would send me a check for the device. But he let me know that I would have to pay someone to dispose of the TV, as he wasn't allowed to do it.
He was absolutely correct. They were unwilling to send another part. They refused to send me a new TV. And they refused to send me a slightly better TV, as a means of apology for all of the hassle I've had with my purchase. They said they'll send a tech out, he'll destroy it, send them pics, and then they'll cut me a check, which will arrive in 2-4 weeks. Oh, and I'll get to pay someone to dispose of the broken TV Hisense sold me. With inflation increasing prices across the board, I'd be lucky to find a model 2 sizes smaller than this for the price I paid months ago.
Hisense sent me a broken product, then another one, then a broken part, then a wrong part. And then did absolutely nothing to resolve the issue. I've dealt with a lot of incompetent companies in my day, but this one takes the cake.
I will never buy another Hisense product again.
