Top critical review
1.0 out of 5 starsSupport Is Virtually Non-Existent
Reviewed in the United States on August 19, 2023
The product itself is fairly good, if you get one that's in working order. The display is incredibly bright and has amazing picture quality. The panel has problems though, in that it seems prone to dead pixels, and I happened to fall into this case.
The first thing that came to mind was the "predator premium service." It's useless. It goes to the same call center as everything else, which is based in India. The dialect is incredibly thick, and there's a clear language barrier. The CSR's also have zero knowledge of the product. They couldn't grasp the concept of a dead pixel or defective display. It was as if they needed to check one of two boxes, either completely busted and non-functioning or in working order.
I was also informed that the policy is to not exchange or repair a panel if the dead pixel count is n<5, where n is the total number of pixels affected. After a heated exchange, they decided they would be open to repairing it but not issuing a refund. Here's where this proved to be the most unique tech-based experience I've had so far: the person asked me how many pixels were working in the display. When I said I didn't know, they asked if I could count and tell them, before we could move to resolving the issue. I stated it would be well into the millions. I'm assuming this was just to be able to state that the issue was "minor" on their end; it was baffling.
Thankfully, Amazon took care of everything after reaching out. I explained the situation and within 20-30 minutes, I had a refund pending, as well as an option of immediate credit to purchase a replacement. They sent the return label, and I had the product sent for return within the hour. I've had some pretty bad experiences with CS before, but Acer has overwhelmingly topped everything else.
If you're okay with gambling on the panel integrity, as well as having virtually no support line, this could be a good option. For everyone else, I'd point towards the Samsung Odyssey G70A, which is what I purchased with the refund.
