Amazon.com: Customer reviews: Secretlab Titan Evo Royal Gaming Chair - Reclining, Ergonomic & Comfortable Computer Chair with 4D Armrests, Magnetic Head Pillow & 4-Way Lumbar Support - Blue

Top positive review

Proper Posture

Reviewed in the United States on September 7, 2022

Pros: Chair overall is high quality. Assembly is very easy. The magnetic pillow stays put and is very comfortable. Seat is firm but not hard and conforms after a few days to your body. Lumbar support is very good adjustment is nice. Backrest is hard at first, if you are used to a very soft chair and most likely bad posture the chair may hurt your back as you adjust to sitting properly

Cons: My backrest came with crooked logo stitching. After a week the lumbar support has begun to pop loudly and creak when I sit against it. It does not effect the functionality or comfort of the chair but is very annoying and worries me for longevity. The height adjustment knob also came with cosmetic damage. I have contacted Secretlab support and I am waiting to hear back. For the price things like this shouldn't be an issue.

Updated Sept 2022:
SecretLab support responded and after verifying my various issues they shipped me a replacement backrest. I don't know if the first one was just defective or old stock from a previous revision but the replacement's foam is much softer and the lumbar support seems to actually move up and down where previously it felt as if it barely moved which I thought was just how it was designed. The stitching is also perfect. One defect is the threads in one of the mounting holes was damaged and took some effort to install. Everything else is good and the chair is more comfortable than it was before.

13 people found this helpful

Top critical review

Critical reviews›

A. Harpman

Make sure if your chair squeaks to look up secret lab recline cover barrier kit

Reviewed in the United States on January 12, 2023

This company continues to ship chairs after they have admitted a fault in the design that causes major squeaking when you rock. This chair SHOULD have been sent with the new "secret lab recline cover barrier kit" in the box. IT DOES NOT. Shameful this is still being sent to paying customers without the fix included in the box. The chair itself is hard as a rock do not let the reviews fool you. Its like sitting on park bench with a thin later of plastic over the top. While maybe good for your back I would not consider this in the least bit comfortable. Also keep in mind that a lot of the reviews online are people making posts about the chair to extend their warranty. You heard that right. The only way you can extend your warranty is to make a post about it on social media. No other chair company I have ever heard of is like this. At most you would just register with them online and call it a day. Not this company. IF you do buy this char make sure you do get it on amazon so they can act as a middle man.

20 people found this helpful

211 total ratings, 84 with reviews

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From the United States

Drew

Proper Posture

Reviewed in the United States on September 7, 2022

Verified Purchase

13 people found this helpful

Helpful

Connor

Amazing chair, no more back pain

Reviewed in the United States on February 2, 2024

Verified Purchase

I tried this and the Kaiser 3 Chair, ended up with this chair because while the Kaiser 3 was a great chair, it had two large plastic holes that sat on my shoulder blades.

The secretlab Chair looks and feels smaller, but is ultimately comfortable and sturdy.

I'm 5'11, 180lbs and I went with the Regular size chair. It's perfect as is for me, but if I was 6'1 or taller I would probably look at getting the XL variant.

I was using a $100 no name chair from Amazon for the last 3 years, so this was an amazing upgrade.

The assembly was super straightforward and easy to set up by myself. The instructions were very clear and the packaging was secure.

Helpful

Blake

Great chair in every way

Reviewed in the United States on February 4, 2024

Color: BlackSize: RegularVerified Purchase

Packaged very well, none of the parts were damaged at all, and all were included, a few with backups. Relatively easy to put together. The adjustments are very detailed. The detail in the finish is amazing. It's definitely a lot of money for a chair, but if you are looking to spend this much I wouldn't get anything else.

Helpful

Fenrir

Awesome chair... but wait for a sale.

Reviewed in the United States on January 20, 2023

Color: BlackSize: X-LargeVerified Purchase

Pros: This chair has everything you could want in an XL chair built for big boys, whether that's tall or wide for you. It has all the bells and whistles as some would say. The arm rest move in every way possible to adjust for your comfort. The chair reclines and has back support. Even the magnetic head pillow is extremely comfortable and it sits a little taller than most chairs so it's just perfect for me.

Building this chair was extremely easy! Another huge pro for it. Right out of the box it feels like you bought a premium item that with the help of a giant poster I was able to slap together in less then 10-15 min.

Cons: The damn thing is way overpriced in my opinion.. while I love my new chair and it's definitely checking all the boxes for me... 700+ after tax is way too much for a chair. At least for me, I can't justify anyone spending that much on something to sit on unless you have money to burn like that. I mean you could literally buy a brand new console and a cheap TV for that price.. or you can have a chair. Choice is up to you. I would recommend waiting for a sale, unless you can't.

Will you be happy with this chair? Yes I believe so.
Will you hate yourself a little for spending so much on it. Maybe a little. But you'll eventually forget and you'll be happy in a very sturdy comfortable chair.

Happy gaming!

15 people found this helpful

Helpful

betsy gowen

Quality

Reviewed in the United States on November 30, 2023

Color: BlackSize: RegularVerified Purchase

First impression: Very well packaged. Wonderful assembly instructions. Easy to assemble, approximately 30 minutes. Sitting: seat cushion seems a bit firm, although still comfortable, and will probably last many years before collapsing. The chair has the look and feel of well-built quality and is likely the last gaming chair that I'll ever have to buy. Pricey, but worth it.

One person found this helpful

Helpful

ckeefer

Quality from packing, to assembly, to use.

Reviewed in the United States on October 28, 2023

Color: BlackSize: RegularVerified Purchase

This company not only makes a well-designed chair, but spent a lot of time on fit and finish, including the assembly experience. I'll be honest, I was confused at first that the chair shipped with the back supports extended, but when I got the back and bottom assembled and it was time to put the rollers onto the chair, that's when I realized the genius of the setup. Most chairs will have you precariously balancing the seat on top of a highly mobile rolling base; not so SecretLab. Because the seat is assembled with the back extended, you place the chair upside down and put the base on it--stable and secure. That's just an example of the quality of the assembly process; the instruction card with images large enough to be placed at a distance but still be readable, the small pieces in separate boxes depending on assembly step, etc. all speak to a dedication to quality.

That quality extends to the chair itself, but multiple reviews have been written on that already. All I feel I need to say there is that they're correct--this is an amazing chair that I expect to get significant use of for a long time.

One person found this helpful

Helpful

A. Harpman

Make sure if your chair squeaks to look up secret lab recline cover barrier kit

Reviewed in the United States on January 12, 2023

Color: BlackSize: RegularVerified Purchase

20 people found this helpful

Helpful

P. Higgins

Gamer Chair You're Looking For

Reviewed in the United States on February 19, 2024

Verified Purchase

Truth: Serious gamers can log serious time in their chair. Highly recommend paying up to get a quailty chair that will be comfortable, provide good support, and last. I've gone through a couple of the basic $150'ish gamer chairs that started coming apart after 1-2 years.

I've never commented on product packaging, but you will be impressed. Instructions were clear and easy to follow - pretty creative assembly actually. My daughter and I put it together in probably 30 mins.

Helpful

Mario B

Bought this to work from home, noticed the boxes were a little damaged

Reviewed in the United States on October 24, 2022

Verified Purchase

So the package was delivered to me w/signature pretty early in the morning. It took me about an hour to set everything up, and that was mostly just finding the correct part to put. It was extremely easy and seamless.

One thing I did notice is that most of the packaging had damage in some way. It looks like it's been opened and retaped. Thankfully none of the parts themselves show any form of damage. I will knock off a point though, a LOT Of the inside boxes were dented which gave me the impression this isn't new.

Once I finished setting up and sat down, I noticed that the seat base is just way too wide for me. I'm a tall but skinny guy so I imagine for most people it'd be fine. I just find that resting my arms on both rests at the same time feels a bit distant. No big deal.

Honestly, I keep comparing this to my $14 walmart chair and ask myself "would I pay 42 times to price of this walmart chair for a $600 secretlab chair?" and I find the answer to be "no."

It's definitely way more comfortable than that $14 chair, but I think I would rather own 42 walmart folding chairs. Not sure what I would do with them, but I think it'd be better value than having one of these secretlab chairs.

Don't get me wrong, the chair feels nice, but does it feel $600 nice? Not at all. Especially considering that we are paying an extra $100 to buy through here than direct through their website.

Also, the included magnetic pillow is kinda flimsy. Like it will slide down all the time when I put it against the headrest area. i have to keep adjusting it by pulling it up a bit, but then it'll slide down again. So eh, I might just take it off and not use it.

Overall, I think 4 stars is fair. It is a very high quality item for sure, but my perspective finds it really hard to justify this purchase. That could be $580 in groceries and a $14 chair!

15 people found this helpful

Helpful

Sean D.

Awesome Yet Expensive

Reviewed in the United States on December 28, 2023

Color: BlackSize: X-LargeVerified Purchase

It's a great chair, excellent quality materials! But the brand name alone makes it very expensive! It'll be a while for my finances to recuperate before I can afford another chair like this.

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Secretlab Titan Evo Royal Gaming Chair - Reclining, Ergonomic & Comfortable Computer Chair with 4D Armrests, Magnetic Head Pillow & 4-Way Lumbar Support - Blue - Leatherette

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Secretlab Titan Evo Royal Gaming Chair - Reclining, Ergonomic & Comfortable Computer Chair with 4D Armrests, Magnetic Head Pillow & 4-Way Lumbar Support - Blue - Leatherette

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