Top critical review
1.0 out of 5 starsWifi failed; sent to uBreakiFix that refused to repair local; Samsung required 2-3 weeks to repair
Reviewed in the United States on December 8, 2023
I guess I forgot why I stopped using Samsung products years ago. They don't stand behind their wildly overpriced products and have terrible customer service. I use my phone for work. WiFi stopped working. Samsung tech support attempted to fix it and completely screwed up my settings. Sent me to uBreakiFix locally who refused to work on it because Samsung had tried to solve the problem. Samsung tried to send me back to uBreakiFix. Then, Samsung said I would have to mail it in, and it would take 2 to 3 weeks to repair. I use my phone for work and cannot be without it that long. With the plethora of refurbs on the market, Samsung could swap them. I will not buy a temp phone as all of my contacts, emails would have to be reprogrammed twice. This was an $1,800 phone not a $20 burner. Not to mention, Scamsung apparently has a policy to send customers to various departments to sit on hold until the customer either gives up trying to obtain warranty service or forces an inconvenient resoluation for the customer. After a day of chasing my tail, I decided to trade it in for a OnePlus Open. OnePlus offers same day replacement for about $50. Would have bought their phone when I bought this fold, but they did not have a fold at the time. Now they do. OnePlus is a lot cheaper than Scamsung too. Samsung is blacklisted . . . again. Moreover, remodeling and had planned on purchasing the 77" S95C. Lost a $3,500 sale to LG. Dropped the Samsung kitchen appliances in the remodel for GE Cafe too. That was $15k. Well done Dumbsung.
