Amazon.com: Customer reviews: Dell XPS 13 Plus 9320 13.4" Touchscreen Notebook - Full HD Plus - 1920 x 1200 - Intel Core i7 12th Gen i7-1260P Dodeca-core (12 Core) - Intel Evo Platform - Total RAM

Top positive review

Almost Perfect

Reviewed in the United States on August 24, 2022

As of Aug 23, make sure you update the Bios to 1.6.0. 1.6.0 version to avoid some software bugs.

PROS

Display: The screen is just gorgeous with deep contrast & accurate colors the best laptop display in the market. Which should be surprised since it’s a 4K OLED.

Keyboard: Standard key layout with very wide keys, Key travel is decent on an Ultrabook. The top touch control keys work fine and I’m not sure some reviewers don’t like them?

Trackpad: This premium glass trackpad is very precise; I like that it is hidden and not problems suing during a workday.

Speakers: Sound gets surprising loud on such this laptop.

Performance: Device is a BEAST that will handle anything you throw at it.

Build Quality: Has little flex on body with well-built materials and the best-looking laptop IMO.

CONS

Battery Life: With heavy multitasking (video chats, Bluetooth headset connected, multiple browsers with many tabs open, propriety work software running in the background, large spreadsheets) display brightness set to 60% and My Dell Power Manager all power settings on Cool (note: this cause lower CPU performance) I’m getting 4 hours. I more of power user though with most people performing general task, on general (web surfing, Microsoft Office) I get slightly over 7 hours. Not a deal breaker for me since the A/C adapter fits in your pocket for travel.

Gets hot on your lap under intensive loads and task long term. As an alternative if you run the Cool option in Thermal Node under Power Manager for it to run a lot cooler.

SPECS 4 NERDS

Note: Windows 11 and Dell software had been updated to latest versions before test. Power Manager was set to Ultra Performance (pictured)

Cinebench R23 / Single Core 1666 pts
Cinebench R23 / Multi-Core 9286 pts “This outperforms the current Mac Book Pro 13 which gets 8745 pts”

PCMark 10 Productivity: 6900 pts Digital Content Creation: 6492 pts

Processor: Intel Core i7 1260P - 4 GHz, Base frequency 2.1 GHz, Turbo frequency 4.7 GHz, Cores 12, Threads 16, L3 Cache 18 MB, Integrated GPU, Intel Iris Xe Graphics G7 (96EU), Fabrication process 10 nm

Memory: 16, Channels 2x8 GB, Clock 5200 MHz, Type LPDDR5, Upgradable No

Display: 13.4 inch 16:10, 3456 x 2160 pixels 304 PPI, touchscreen, HDR10, OLED, Glossy (Antireflective) sRGB color space 119%, DCI-P3 color gamut 84.2%, Response time 2 ms

Storage size: 512GB, Bus PCI-E Gen 4.0 (4x), Storage type SSD (M2), Channel 1x256 GB, Upgradable Yes, Total slots 1, NVMe

Weight: 2.58 lbs

Battery: 55 Wh

Connectivity: Wi-Fi standard v6E, Bluetooth v5.2, Fingerprint Yes, Windows Hello Yes, Webcam Above the display. Webcam resolution 1280 x 720

Bottomline this is a strong contender for students, content creators, engineers/scientist, software dev’s on the go or regular folks who just check email and/or other lite duties with the intention to impress while on the plane or at Starbucks.

8 people found this helpful

Top critical review

Critical reviews›

Surajit C.

Defective : Mismatch in the specification in received laptop

Reviewed in the United States on December 29, 2023

The product I receive has CPU speed 2.1GHz whereas the specification in the portal saying CPU speed 4.7 GHz.

12 total ratings, 6 with reviews

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From the United States

Surajit C.

Defective : Mismatch in the specification in received laptop

Reviewed in the United States on December 29, 2023

Verified Purchase

The product I receive has CPU speed 2.1GHz whereas the specification in the portal saying CPU speed 4.7 GHz.

Helpful

Lil B

Probably not a device ready for release: Manufacturer and Software Issues

Reviewed in the United States on March 20, 2023

I loved the idea of this laptop. I switched from a MacBook Pro to the Dell XPS 13 plus last November. I am really interested in technology and love having the newest tech. However, the so called “early adopter fee” is very steep with the XPS 13 plus. It does look beautiful to start but it is plagued with crippling software errors. I am somewhat proficient in technology and can get around some of the problems by messing around in settings and using command center, however this is not an easy to use device, if you are not comfortable playing with the settings and software and if you need a reliable computer I would suggest not getting this computer.

The greatest software problem that I have had is that about 50% of the time, sound will not play from applications not related to windows settings. I have had many other windows laptops and computers and this is the first time I’ve had an issue like this and apparently it is an issue many other XPS 13 Plus users have had (according to Reddit and Dell forums). There has been no official fix to this but for me, I had to turn off windows sounds (meaning notification sounds won’t play) but this will allow sounds to work on everything besides windows settings and notifications. Again, another example of the laptop not being easy to use. This is especially annoying going from a MacBook where everything works and if something doesn’t work there are almost always official apple answers to fix any problems you may have.

However, by far the most frustrating problem I have had is with the screen. I usually try to take great care with my devices especially my laptops. My XPS 13 Plus was sitting on my desk, I had just used it the night before and everything was fine but then when I turned it on the next morning there was tons of LCD damage, no damage on the actual glass itself, it was not dropped or even touched over night. When I turned off the screen I noticed two air bubble in between the LCD and the glass, which is what I suspect caused the damage as they are placed where the white line begins on the display (bottom left). I contacted dell support about it and they said they will replace it. Thankfully, I purchased dell pro support for this project because the support person blamed the damage on me and said that its being covered using my once a year accidental damage. I tried to fight this as I am afraid that something else will fail on this computer and I don’t want to use my accidental damage on something that is clearly a manufacturing defect, most likely from improper sealing of the display. So if you do get this computer, I would highly suggest getting insurance for it or buying pro support, because I would not have faith in this computer lasting without needing to at least contact Dell support once. Additionally, even if somehow the screen damage was my fault, I am concerned that this computer is way too fragile.

Overall, I wanted to love this laptop and when everything is working this laptop is great. It is beautiful it is futuristic, it is powerful. However, I am a PhD student who needs to rely on a functioning laptop and due to all the problems this computer has, I unfortunately have to say it was a mistake for me to buy this laptop. Usually, I trust dell and think they are a good company. I still use a 10 year old Inspiron to practice coding, however the XPS 13 Plus is unreliable and feels unfinished. I would not recommend this laptop unless you just want an expensive toy to mess around with but for how often this laptop has problems, I can’t recommend it for real world tasks. I wish I had gotten something else.

8 people found this helpful

Helpful

Jeff Offutt

needs more ports

Reviewed in the United States on September 17, 2023

This is a fine computer. Very light and compact. But two ports are not enough!!

I want to connect power, two monitors, a usb-connected keyboard and mouse, and a phone charger. The multiport adapter can only support ONE monitor, so the second monitor has to be plugged into the second USB-C slot. When I connect power to the multiport, the computer complains that it needs more power. Really Dell, the use case of two monitors should have been considered.

4 people found this helpful

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Timothy L. Brown

Really bad laptop. Very badly designed laptop. Terrible laptop. I could say more ....

Reviewed in the United States on November 16, 2023

I received this as a replacement for an older Dell laptop that I use for work. I had no choice.

This XPS is the worst laptop that I have ever used. A few complaints:

1. The massive touch pad. I cannot even touch the pad unless I want to move the cursor. This means that I cannot rest my palms on the pad to type on the keyboard without causing things to happen that I do not want. Very stupid design that forced me to buy a wireless keyboard and mouse. Frustrating does not come close to describing the experience with the XPS touchpad.

2. The delete key isn't a key at all (no tactile feedback). It, and all other function keys, are part of a flat panel that provides no tactile feedback to let you know if you have accurately pressed the buttons. And when I try to use the delete "key" it I have a 50% chance that bad things will happen. Is it me? Probably but the design makes it very difficult to use. Bad, bad, bad design.

3. Most of the time the computer will not boot up when I press the power button. Unless I press and hold the button for about 10 seconds (to force the computer to start) it will not boot. Really irritating.

4. No headphone jack (unless you use the dongle USB-C adapter). Only 2 USB-C ports. So if you want to use the wireless mouse and the headphones while at the same time connecting the computer to power ..... well you can't.

5. Battery life is comically poor. Maybe 2 hours at best and this is with a new computer with a new battery. In a year I doubt that it will run for even 1/2 hour on a fully charged battery.

In short - avoid this laptop if you can.

One person found this helpful

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JMT

Hate the bugs in this laptop

Reviewed in the United States on October 24, 2023

I was given this laptop as a gift several months ago. It was OK at first but now it cannot open the camera even after a lengthy chat where they removed and reloaded drivers.

Furthermore, I now need several attempts of powering the unit on and off before it will boot. Not to mention, the backlite keyboard is terrible.

I loved the original XPS 13 but this new one is terrible...

One person found this helpful

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