Top critical review
1.0 out of 5 starsCamera mount renders primary feature null and void
Reviewed in the United States on February 29, 2024
I've done carpentry, so I could build a birdhouse. What was attractive about this product is that the camera is there, the wifi access is there, the solar charging is there, the camera mounts, etc.
Take away the camera mount and you don't need the solar charging, don't need the wifi access, don't care that there's a camera - you're left with a birdhouse. I could build a lot of birdhouses for this price!
The camera mount is fairly foolproof - unless a fool fabricated it. There is a plastic tray that holds the camera, has holes for mounting screws, and even has a hole in it so the lens has unobstructed view of the nesting site. Alas, one of the holes is on the wrong side of the tray, so the only way to assemble it all as provided results in the motion sensor looking through the unobstructed hole, and the lens looking through opaque white plastic. Not good.
I could probably drill the hole, but plastic of this sort being what it is, it might be a bit iffy to do with drill bits getting hot and such. I did figure, I'll try to contact them, and if I know there is another part on the way, I'll try out drilling the hole myself. At least I'm not hosing myself totally that way, and it's right at the cusp of being too late to put the house out for the year and missing the nest selection time.
They have an email / contact point. It doesn't work. I've waited four days and there is no response.
The instructions say they have live chat on their site to provide support. They do - well, they have a place for a live chat. Nobody ever answers.
For wont of a properly drilled part that is probably $1-3 in cost to them, I'm really faced with either deciding I just give it a go and hope I succeed, or maybe I just return the $300 item.
They should answer their contact emails. They should respond to emails. They should put a living person on the other end of their live chat. Failing all that, it's a bad review and an empty nest left in their wake.
