**Edit 6/9/22**The company responded to this review. The representative was much more committed to working WITH me to determine what the issue may be and how best to move forward. I am very satisfied with the experience so far and I do still love the features of this phone. Thank you TCL. My faith in your company is restored!________________________________________________________I'm a techie. I research a purchase extensively. I bought a TCL Roku TV about a year ago and I LOVE IT! When I saw that I could have relatively similar specs in this TCL 20 PRO to phones almost three times the cost, I started digging. What I ultimately found was that TCL has been making phones for many years, just not selling them under their own name. Now I'm really intrigued. I use my phone for business like so many people do. The camera is particularly important for me. What really tipped the decision was the fact that the TCL still has memory expansion capability, where the super expensive major brands do not. I'm trying not to be forced to subscribe to everything including the air that I breathe so yes, I do want to be able to slip an SD card into my phone! I didn't love that it doesn't use Gorilla Glass, but rather 'sapphire glass'. I understand that it's almost as hard as a diamond, and will likely resist scratches well, but I still prefer to have a thin, hard glass screen protector. Every review you've read that says the screen protector screws up the touch screen performance is accurate. I took it off within two days. I spent the obligatory two weeks getting all the apps, sounds, settings and alerts the way I wanted them and learning to recognize the new alert sounds so I know right away which email that is or who just texted me. I noticed that the jack for the charging cable felt a little wiggly. Not loose per se, but if that's how it is out of the box, I felt it was a potential point of failure in the not so distant future with daily plugging and unplugging, so I bought magnetic charging cables. I use a magnetic dashboard mount. The location of the wireless charging receiver in the phone coincides with the logical and functional placement of the magnet plate for the dash mount, so adding the plate will preclude using wireless charging. This didn't concern me as I do not use wireless charging. The sound quality of the phone is great for a voice call, but the speaker is not stereo so don't plan on enjoying music or movies through the built-in speaker. The screen resolution is very nice and I've been happy with the camera performance although I do think there is more of a difference from the top brands than the marketing and basic specifications would suggest. Ready for it?Within 6 weeks I noticed a lighted ring around the front facing camera. Sometimes it's brighter than others, but it's still staying lit. It wasn't staying lit when I first got the phone. I poked around the manual, contacted TCL support and found that this light is for the "Face Unlock" feature. I turned off the Face Unlock feature but the light didn't go away. For the past 6 weeks, I've been locked in a battle for customer service with a rep who will not answer any questions, or escalate the ticket upon request - she just insists I factory reset the phone. The six week old phone. A factory reset will remove apps, settings, preferences, sounds... everything that I spent two weeks setting up. I don't want to factory reset my phone, I want to know what could cause that light to stay on - specifically - could it indicate that someone has remote control of the front facing camera? Not hard. Ask someone in engineering or a product manager, could this indicate someone is remote controlling my camera? The light isn't the issue. The possibility that someone is controlling the camera, very much IS the issue. Four times they've tried to close my ticket saying I didn't respond, when I had. After three weeks of requesting escalation to a supervisor, I found a missed call on my phone just before 6PM Eastern US time from an international phone number. A call that would have been made late at night local time for the caller. Interesting. Someone named Steve left a message saying he's a supervisor and I should factory reset my phone. He also emailed the same. I replied immediately, again asking to know what *COULD* cause this - because ultimately, I don't care if the light is on as long as it doesn't mean someone is remote controlling my camera. I also repeated the other question the 'customer service' rep refused to answer, which was, if I do factory reset it, and the light stays on, what is your plan? It has been two weeks and Steve the supervisor has never responded. The CSR again tried to close the ticket claiming I haven't responded when I have, and I'm just done. So, if you've gained remote control of my camera, you deserve to stare at my double chin. I didn't want to review the company, I wanted to review the phone. At the end of the day, if the company treats the consumer this way, don't buy the product. Neither is worth your money or time. I can't even use Amazon's trade-in program to buy the big name I should have just purchased the first time. They don't accept the TCL phones they're happy to sell us.