Add to your order

  • Coverage for accidental damage including drops, spills, and broken parts, as well as breakdowns (plans vary)
  • 24/7 support when you need it.
  • Quick, easy, and frustration-free claims.
Cover this product:
2-Year Protection $45.99
4-Year Protection $72.99
Cover all of your eligible devices:
Asurion Complete Protect: One plan covers all eligible past and future purchases (Renews Monthly Until Cancelled) $16.99/month

Add to your order

  • Coverage for accidental damage including drops, spills, and broken parts, as well as breakdowns (plans vary)
  • 24/7 support when you need it.
  • Quick, easy, and frustration-free claims.
Cover this product:
Refurbished - Excellent
$227.00
FREE Returns
FREE delivery May 27 - June 7
Or fastest delivery May 27 - June 6
$$227.00 () Includes selected options. Includes initial monthly payment and selected options. Details
Price
Subtotal
$$227.00
Subtotal
Initial payment breakdown
Shipping cost, delivery date, and order total (including tax) shown at checkout.
Ships from
Amazon
Ships from
Amazon
Sold by
Sold by
Returns
90-day easy returns
90-day easy returns
This item can be returned in its original condition for a full refund or replacement within 90 days of receipt.
Returns
90-day easy returns
This item can be returned in its original condition for a full refund or replacement within 90 days of receipt.
Payment
Secure transaction
Your transaction is secure
We work hard to protect your security and privacy. Our payment security system encrypts your information during transmission. We don’t share your credit card details with third-party sellers, and we don’t sell your information to others. Learn more
Payment
Secure transaction
We work hard to protect your security and privacy. Our payment security system encrypts your information during transmission. We don’t share your credit card details with third-party sellers, and we don’t sell your information to others. Learn more
Support
Product support included
What's Product Support?
In the event your product doesn't work as expected or you need help using it, Amazon offers free product support options such as live phone/chat with an Amazon associate, manufacturer contact information, step-by-step troubleshooting guides, and help videos. By solving product issues, we help the planet by extending the life of products. Availability of support options differ by product and country. Learn more
Support
Product support included
In the event your product doesn't work as expected or you need help using it, Amazon offers free product support options such as live phone/chat with an Amazon associate, manufacturer contact information, step-by-step troubleshooting guides, and help videos. By solving product issues, we help the planet by extending the life of products. Availability of support options differ by product and country. Learn more
Include
Add a Protection Plan:
Sorry, your monthly warranty plan was removed because these plans are currently only available for single-item orders.
Add to your order

2 Year Laptop Protection Plan

from Asurion, LLC
  • No Additional Cost: You pay nothing for repairs – parts, labor, and shipping included.
  • Coverage: Plan starts on the date of purchase. Drops, spills and cracked screens due to normal use are covered from day one. Malfunctions are covered by the plan after the manufacturer's warranty ends (typical laptop warranties last 1 year– consult your laptop warranty term). Real experts are available 24/7 to help with set-up, connectivity issues, troubleshooting and much more.
  • Easy Claims Process: File a claim anytime online or by phone. Most claims approved within minutes. If we can’t repair it, we’ll send you an Amazon e-gift card for the purchase price of your covered product or replace it.
  • Product Eligibility: Plan must be purchased with a product or within 30 days of the product purchase. Pre-existing conditions are not covered.
  • Terms & Details: More information about this protection plan is available within the “Product guides and documents” section. Simply click “User Guide” for more info. Terms & Conditions will be available in Your Orders on Amazon. Asurion will also email your plan confirmation with Terms & Conditions to the address associated with your Amazon account within 24 hours of purchase.

4 Year Laptop Protection Plan

from Asurion, LLC
  • No Additional Cost: You pay nothing for repairs – parts, labor, and shipping included.
  • Coverage: Plan starts on the date of purchase. Drops, spills and cracked screens due to normal use are covered from day one. Malfunctions are covered by the plan after the manufacturer's warranty ends (typical laptop warranties last 1 year– consult your laptop warranty term). Real experts are available 24/7 to help with set-up, connectivity issues, troubleshooting and much more.
  • Easy Claims Process: File a claim anytime online or by phone. Most claims approved within minutes. If we can’t repair it, we’ll send you an Amazon e-gift card for the purchase price of your covered product or replace it.
  • Product Eligibility: Plan must be purchased with a product or within 30 days of the product purchase. Pre-existing conditions are not covered.
  • Terms & Details: More information about this protection plan is available within the “Product guides and documents” section. Simply click “User Guide” for more info. Terms & Conditions will be available in Your Orders on Amazon. Asurion will also email your plan confirmation with Terms & Conditions to the address associated with your Amazon account within 24 hours of purchase.

Asurion Complete Protect: One plan covers all eligible past and future purchases on Amazon

from Asurion, LLC
  • Buy a lot of stuff on Amazon? Tons of items eligible for coverage, from the latest tech like laptops, game consoles, and TVs, to major appliances, sporting goods, tools, toys, mattresses, personal care, furniture, and more.
  • Accidents happen. That’s why for your portable products we cover accidental damage from handling such as drops, spills and cracked screens. We also cover electrical and mechanical malfunctions, power surges, and wear and tear.
  • Past and future purchases covered. 30 days after you are enrolled, all eligible past purchases (up to 1 year prior to enrollment) and future eligible purchases made on Amazon will be covered by your plan as long as you are enrolled.
  • Fast, easy claims. Frustration-free claims, with most filed in minutes. We will fix it, replace it, or reimburse you with an Amazon e-gift card for the purchase price of your product (excluding tax). File at Asurion.com/amazon.
  • No hidden fees. For just $16.99 a month + tax you’re covered for up to $5,000 in claims per 12-month period. *THIS PROGRAM IS MONTH-TO-MONTH AND WILL CONTINUE UNTIL CANCELED* Coverage for all products ends 30 days after the plan is canceled. Cancel any time.

Microsoft Surface Book 13.5-Inch (128GB, 8GB RAM, Intel Core i5) (Renewed)

3.9 3.9 out of 5 stars 150 ratings

Sustainability features

This product has sustainability features recognized by trusted certifications.

Pre-owned

Products are inspected, cleaned and (if applicable) repaired to excellent functional standards. Buying Pre-owned extends a product's life, reducing e-waste and raw material extraction.

As certified by
Pre-owned Certified: Electronics Pre-owned Certified: Electronics

Pre-owned Certified products are inspected, cleaned and (if applicable) repaired to excellent functional standards. By purchasing Pre-owned Certified rather than new, customers can extend the life of the product, reduce electronic waste, and reduce the extraction of raw materials. These products are backed by the Amazon Renewed Guarantee. Pre-owned Certified is part of the Climate Pledge Friendly program that helps you discover and shop for more-sustainable products.

Learn more about this certification


Price: $227.00 FREE Returns
This product is inspected, tested, and refurbished, as necessary to be fully functional according to Amazon Renewed standards.
{"desktop_buybox_group_1":[{"displayPrice":"$227.00","priceAmount":227.00,"currencySymbol":"$","integerValue":"227","decimalSeparator":".","fractionalValue":"00","symbolPosition":"left","hasSpace":false,"showFractionalPartIfEmpty":true,"offerListingId":"DGlDTtD6FiSKsOBStfheW9s24IwEOFjatiJR1Ise8%2BmYeQKn%2BdUDl1E20i8ffHvRK7OTFjaZmpRlPT4Kie82e79mTHMXYWozhr8WAWfQ%2FlMKExRGH8BWRdZYOEnU2DM5WAUSCkXRpasGT4nV7xEMp7wU2WhPP5RRDluDevZi%2BZix3cpyaNMsHrugOPEbw6CL","locale":"en-US","buyingOptionType":"RENEWED_TIER_2","aapiBuyingOptionIndex":0}]}

Purchase options and add-ons

Brand Microsoft
Model Name Surface
Screen Size 13.5 Inches
Hard Disk Size 128 GB
CPU Model Core M Family
Ram Memory Installed Size 8 GB
Operating System Windows 10 Pro
Special Feature Pen
Graphics Card Description Dedicated
Graphics Coprocessor NVIDIA Graphics

About this item

  • Pen: The Surface Book comes with a stylus pen for precise input.
  • Display: Features a 13.5-inch high-resolution touchscreen display.
  • Performance: Powered by an Intel Core i5 processor and NVIDIA graphics.
  • Storage: Comes with 128GB solid-state drive for ample storage.
  • Connectivity: Supports Wi-Fi, Bluetooth, and 4G LTE connectivity.
See more product details
Add a debit or credit card to save time when you check out
Convenient and secure with 2 clicks. Add your card

Buy it with

$227.00
Sold by Gizmo Bing and ships from Amazon Fulfillment.
Total price:
To see our price, add these items to your cart.
Details
Added to Cart
Some of these items ship sooner than the others.
Choose items to buy together.

Compare with similar items

This Item
Microsoft Surface Book 13.5-Inch (128GB, 8GB RAM, Intel Core i5) (Renewed)
Microsoft Surface Book 13.5-Inch (128GB, 8GB RAM, Intel Core i5) (Renewed)
Recommendations
Microsoft Surface Book, Intel Core i5-6300U, 8GB RAM, 128GB SSD, LCK-00001 - (Renewed)
dummy
Microsoft Surface Laptop 4 13.5/'' Touchscreen AMD Ryzen 5 8GB 128GB Windows 11 H, 13-13.99 inches
dummy
Microsoft Surface Book (128GB / 8GB RAM) Intel Core i5 Computer - Silver (Renewed)
dummy
Microsoft Surface Laptop Intel Core i5 7th Gen 8GB RAM 256GB SSD Win 10 Platinum (Renewed)
dummy
Microsoft Surface Laptop 4 13.5-inch Touch-Screen – AMD Ryzen 5 Surface Edition - 8GB Memory - 256GB Solid State Drive - Platinum (Renewed)
Details
Added to Cart
Details
Added to Cart
Details
Added to Cart
Details
Added to Cart
Details
Added to Cart
Details
Added to Cart
Price$227.00-10% $249.00
Typical price:$278.00
-7% $398.00
New Price:$427.99
$324.00$257.30-26% $399.00
New Price:$538.00
Delivery
Get it as soon as Monday, May 20
Get it as soon as Saturday, May 18
Get it as soon as Monday, May 20
Get it as soon as Tuesday, May 14
Get it as soon as Monday, May 20
Customer Ratings
Touch Screen
4.1
4.3
4.8
4.0
4.7
5.0
Screen quality
4.3
4.8
4.3
4.9
4.7
Battery life
3.8
4.3
3.5
4.5
Value for money
3.4
3.1
3.9
3.7
Face recognition
4.3
5.0
4.4
Sold By
Gizmo Bing
PT ELECTRONIC TECH LLC
DIGJUNGLE
thegadgetdeals
SupremeDealsCR
DIGJUNGLE
display size
13.5 inches
13.5 inches
13.5 inches
13.5 inches
13.5 inches
13.5 inches
hard disk size
128 GB
128 GB
128 GB
128 GB
256 GB
256 GB
computer memory size
8 GB
8 GB
8 GB
8 GB
8 GB
8 GB
cpu manufacturer
Intel
Intel
Intel
Intel
Intel
AMD
cpu speed
2.4 GHz
2.1 GHz
2.1 GHz
2.5 GHz
2.2 GHz
cpu model number
Core i5
LCK-00001
I5-6300U
Intel HD Graphics 620
Ryzen 5 4680U

Looking for specific info?

Product information

Technical Details

Collapse all

Additional Information

Feedback

Microsoft Surface Book 13.5-Inch (128GB, 8GB RAM, Intel Core i5) (Renewed)

Microsoft Surface Book 13.5-Inch (128GB, 8GB RAM, Intel Core i5) (Renewed)


Found a lower price? Let us know. Although we can't match every price reported, we'll use your feedback to ensure that our prices remain competitive.

Where did you see a lower price?

Fields with an asterisk * are required

/
/
/
/
Please sign in to provide feedback.

Product Description

Microsoft Surface Book features the 6th Gen Intel Core i5 processor, an OPTIONAL NVIDIA GeForce GPU with 8GB memory and a 128GB solid state drive. It is ultra-thin, meticulously crafted, with an incredible 13.5” PixelSense touch-screen display with 3000 x 2000 resolution detachable. Use the included Surface Pen to mark-up presentations, sign documents, take notes and much more. The full punch of a high performance laptop with unprecedented versatility of a tablet. This is Surface Book. This is the future of laptop computing.

What's in the box

  • Surface Pen
  • What is Amazon Renewed?

    Amazon Renewed is your trusted destination for products that are inspected, tested, and refurbished as necessary to be fully functional.

    Quality you can afford

    Amazon Renewed products offer an affordable option so you can save on the brands you love.

    Products you can trust

    All products have been professionally inspected, tested, cleaned, and refurbished as necessary by Amazon-qualified suppliers.

    Purchases with an impact

    Your Amazon Renewed purchase extends the lifetime of this product and reduces electronic waste.

    Trusted coverage

    Your purchase is eligible for Amazon Renewed coverage in conjunction with Amazon's Return Policy and the A-to-z Guarantee.

    What should I expect to receive with my Amazon Renewed purchase?

    All Amazon Renewed purchases will come with accessories equivalent to those that shipped in the box when new. These items may not be original but will be compatible and fully functional. Amazon Renewed products will be packaged in either original packaging or in a new and clean cardboard box.

    Model Year

    2015

    In what condition can I expect my Amazon Renewed product to be?

    Product will be restored to its original factory settings and will be in one of the following cosmetic conditions Premium, Excellent, Good or Acceptable. Learn more
    Shop for smartphones, computers, laptops, tablets, home and kitchen appliances, game consoles, office products, and more. Visit Amazon Renewed
    Sustainability features

    Sustainability features

    This product has sustainability features recognized by trusted certifications.

    Pre-owned

    Products are inspected, cleaned and (if applicable) repaired to excellent functional standards. Buying Pre-owned extends a product's life, reducing e-waste and raw material extraction.

    As certified by
    Pre-owned Certified: Electronics Pre-owned Certified: Electronics

    Pre-owned Certified products are inspected, cleaned and (if applicable) repaired to excellent functional standards. By purchasing Pre-owned Certified rather than new, customers can extend the life of the product, reduce electronic waste, and reduce the extraction of raw materials. These products are backed by the Amazon Renewed Guarantee. Pre-owned Certified is part of the Climate Pledge Friendly program that helps you discover and shop for more-sustainable products.

    Learn more about this certification

    Customer reviews

    3.9 out of 5 stars
    3.9 out of 5
    150 global ratings

    Customers say

    Customers like the speed and appearance of the laptop. For example, they say it runs smoothly and looks good. Customers are also happy with the value and quality. However, some complain about the trackpad and performance. They say the hard drive failed after a month and there were too many glitches. Opinions are mixed on battery life and condition.

    AI-generated from the text of customer reviews

    46 customers mention37 positive9 negative

    Customers like the quality of the notebook computer. They mention it's a great working device, works like new, and has no issues. Some say it works well as a notepad and that it works almost like their work computer.

    "...and painless setup that I've come to expect from Windows, and a perfectly good, as-new product. No scratches or dents, no problems...." Read more

    "All in all this is a great working device came to me in great condition and feels and works great...." Read more

    "...right, I am pleasantly surprised at this point and feel this is a quality product. Especially the flawless interaction between OS, hardware and apps...." Read more

    "...It performed well and I had no complaints overall. Again, absolutely worth buying from the manufacturer...." Read more

    10 customers mention10 positive0 negative

    Customers are satisfied with the appearance of the notebook computer. They mention that it looks and feels new, and is impeccable. Some say that the keyboard has backlighting and design.

    "I think this is still one of the best and unique looking laptops but unfortunately I can't even justify the price paid for even refurbished ones for..." Read more

    "...The design is very sleek and very pleasing aesthetically. Performance is also great for the majority of my workflow...." Read more

    "...The Surface book looks like new and operates like new. The Surface Laptop came in orginal box with stylus and brand new charger. Looks and feels new...." Read more

    "...It makes it easier to hold and write on. It does not look refurbished at all and works as if new!..." Read more

    10 customers mention10 positive0 negative

    Customers are satisfied with the speed of the notebook computer. They mention that it operates beautifully and faster than expected, runs smoothly, and that every program loads and operates immediately. They also appreciate the timely delivery and efficient recognition.

    "...face recognition is thorough and efficient and i think for the price it’s the best you can get especially for a refurbished product...." Read more

    "...The design is very sleek and very pleasing aesthetically. Performance is also great for the majority of my workflow...." Read more

    "...Well, I love it. Its very fast, batter hold well from what I have noticed...." Read more

    "...It is sleek, lightweight, fast, and can be turned into a tablet. Touchscreen and pen work perfectly for taking notes!" Read more

    9 customers mention9 positive0 negative

    Customers appreciate the value of the notebook. They mention that it's worth the $550, and the refurbish saves a ton of money.

    "...But seller is really great. Shipping just left my 800 dollar laptop in my apartment lobby though." Read more

    "...Hands down in my opinion better and worth the money. if your an apple fan just get iTunes installed.The best part is the OneNote app...." Read more

    "...being refurbished anyway... It's about what you'd expect for this amazing price...." Read more

    "This is by far the best price I've seen for a surface book anywhere. I use it in all of my college courses...." Read more

    11 customers mention7 positive4 negative

    Customers are mixed about the condition of the notebook computer. Some mention that it's in excellent condition, with no dents or scratches. However, others say that it has small dents on the main device and a couple dings and scratches.

    "...No scratches or dents, no problems. Having never used a tablet "book" before, I had a few concerns...." Read more

    "...But in fact it was good. Couple dings and scratches. Still a great day for 200 bucks. But was slightly disappointed by the description" Read more

    "All in all this is a great working device came to me in great condition and feels and works great...." Read more

    "...Absolutely clean without a single dent or scratch. The keyboard backlight is amazing. I also liked the facial recognition feature...." Read more

    9 customers mention5 positive4 negative

    Customers are mixed about the battery life of the notebook computer. Some mention that it lasts long and holds well, while others say that it discharges very fast and the laptop performance is significantly slower when it is not on battery.

    "...I use it in all of my college courses. Battery life is around 6 or 7 hours, so plenty to get you through a day of classes...." Read more

    "...downloading something, playing a video, plus a game or two open, I notice some lag. Not enough to really hurt...." Read more

    "Awesome product. Great battery life, runs cool, feels great and looks beautiful...." Read more

    "...At first, I noticed that the laptop performance was significantly slower when it was not on battery but I continued using it anyway...." Read more

    12 customers mention0 positive12 negative

    Customers are dissatisfied with the trackpad of the laptop. They mention that it doesn't work, the pen doesn''t have a proper grip, and the stylus doesn'’t work properly. The keyboard stopped working, and some customers say that the screen doesn't work.

    "...Not enough to really hurt. This product won't run Skyrim or Photoshop, but chances are if you're doing those things, you're not looking for a..." Read more

    "...had multiple software issues with the hinge detaching, graphics, pen not working, windows 10 crashing, even today there are still some screen..." Read more

    "...There's black crust around the bottom of the screen, the 3.5mm headphone jack doesn't work, the trackpad BARELY even works, and the battery dies..." Read more

    "...A stylus wasn't working properly either. I am VERY DISAPPOINTED at this outcome since I have been so trusting on Amazon warehouse deal...." Read more

    8 customers mention0 positive8 negative

    Customers are dissatisfied with the performance of the notebook computer. They mention that the hard drive failed after a month, graphics stopped working, and Windows 10 crashing. They also say that the unit was not reliable and had too many glitches.

    "...issues with the hinge detaching, graphics, pen not working, windows 10 crashing, even today there are still some screen flickering even during reboot..." Read more

    "...I've seen in my few months of ownership is that the device will have some random software glitch, for me, it's been the cursor disappearing in Chrome..." Read more

    "...It just had too many glitches for me. I need a reliable laptop that will turn on every single time i need it to, AND hold a charge." Read more

    "Bought a refurb Surface Book and the hard drive failed after a month. This seems to be a common problem after doing some research...." Read more

    Great Computer, Seller NOT Recommended: The "Refurbish" is Questionable
    1 Star
    Great Computer, Seller NOT Recommended: The "Refurbish" is Questionable
    I highly recommend buying this computer from the manufacturer along with a warranty. I absolutely do not recommend buying it from this seller under any circumstances.TL;DR:Computer worked fine for a few months then instantly became a $879 brick. It is my opinion that the problem was caused by a shoddy "refurbish" job. Shop Sale Prices won't (and probably legally doesn't have to) do anything to fix it.I bought this in machine back in October and it worked pretty much flawlessly for the first few months except for the occasional random "latch failed to open notification" which I kept getting since I unboxed the thing. I didn't think much of it, feeling like I'd saved a bit of money on a nice piece of hardware. I used it in tablet mode and clipboard mode for some digital art things and in laptop mode for my engineering homework. It performed well and I had no complaints overall. Again, absolutely worth buying from the manufacturer.All was well until one day when it immediately turned off. The battery was a bit low so I thought maybe, *maybe* the battery abruptly died. I tried charging it.No signs of life.I tried visiting some of Microsoft's support forums and tried various power/volume button combinations to try to coax it back to life.Still nothing.Finally I emailed this seller and they advised me that I should try the same button combination as per recommended by Microsoft and that my 30 day return window had long since passed, so there was nothing they could do (tried the suggestion anyway just for the hell of it to reach a predictable nothing as the outcome). Company policy. Alright, I thought. This seems legally justified, even if unjust. Unfortunate that this is where we're at with consumer versus corporate interest, but again, not a whole lot to be done see "legally justified". All around disappointed I'd dropped more than month's worth of rent on a laptop that lasted only a few months.With nothing more to lose, I thought I'd crack the lid open and see what could've gone wrong with the thing. I'm studying engineering, and I've built several computers and repaired many laptops, so I figured It'd at least be worth a shot. I removed the tablet part using the button on the base (this was still working as it's controlled by the base itself). Did some more unsuccessful troubleshooting recommended by tech forums before opening the screen.I used a heat gun to (very carefully) remove the glass. With the screen off, I found that one of the springs that control unlocking had failed catastrophically at some point. My guess is that this was the cause of the previous "latch failed to open notification" and possibly the reason for its initial need for refurbishment. Again, just speculating here. The remains of the spring had lodged itself near the top of the computer and likely shorted something out. This would explain the instant loss of power (pictures above). I disassembled the rest of the computer, disconnected the battery, and let everything sit for a while. Sometimes this fixes minor short-induced hardware issues. After reassembly, it is still just as broken. My guess is the spring completely fried something.This sort of thing should be caught during the refurbishing process. One would assume "refurbished" means "without catastrophic hardware issues waiting to happen".
    Thank you for your feedback
    Sorry, there was an error
    Sorry we couldn't load the review

    Top reviews from the United States

    Reviewed in the United States on April 22, 2018
    This product arrived in a box directly from Amazon and included the charging cable and surface pen as needed. Booted into a brand new installation of Windows, quick and painless setup that I've come to expect from Windows, and a perfectly good, as-new product. No scratches or dents, no problems. Having never used a tablet "book" before, I had a few concerns. For example -- would the hinge be flimsy? (It's not.) Would I have trouble detaching or re-attaching the tablet? (I don't.) And, most of all, after reading the reviews -- will the battery life suck? (In fact, the dual battery system on this thing lasts seven or more hours unplugged, compared to my old laptop which lasted about 4. I'm blown away.)

    I will never go back to using a laptop. Even if this is not top of the line, it's an amazing purchase, and more than does all I need. It does "only" have 8GB of ram, so when I have chrome downloading something, playing a video, plus a game or two open, I notice some lag. Not enough to really hurt. This product won't run Skyrim or Photoshop, but chances are if you're doing those things, you're not looking for a Surface Book.

    The pen itself I could do without. It's not super useful, but I'm glad they included it to give me the full experience.

    EDIT (8/24/2019): I came back here to find what kind of charger I needed since the one I have just broke sort of. It still works, I just abuse the heck out of it and I want to be safe rather than sorry. Anyway! I just read my old review (this one) and I'm laughing at myself saying this won't run photoshop or skyrim. I have photoshop, chrome, spotify, and 2 chat programs open right now. Still love this product and would buy again. :)
    Customer image
    5.0 out of 5 stars I will never go back to using a laptop.
    Reviewed in the United States on April 22, 2018
    This product arrived in a box directly from Amazon and included the charging cable and surface pen as needed. Booted into a brand new installation of Windows, quick and painless setup that I've come to expect from Windows, and a perfectly good, as-new product. No scratches or dents, no problems. Having never used a tablet "book" before, I had a few concerns. For example -- would the hinge be flimsy? (It's not.) Would I have trouble detaching or re-attaching the tablet? (I don't.) And, most of all, after reading the reviews -- will the battery life suck? (In fact, the dual battery system on this thing lasts seven or more hours unplugged, compared to my old laptop which lasted about 4. I'm blown away.)

    I will never go back to using a laptop. Even if this is not top of the line, it's an amazing purchase, and more than does all I need. It does "only" have 8GB of ram, so when I have chrome downloading something, playing a video, plus a game or two open, I notice some lag. Not enough to really hurt. This product won't run Skyrim or Photoshop, but chances are if you're doing those things, you're not looking for a Surface Book.

    The pen itself I could do without. It's not super useful, but I'm glad they included it to give me the full experience.

    EDIT (8/24/2019): I came back here to find what kind of charger I needed since the one I have just broke sort of. It still works, I just abuse the heck out of it and I want to be safe rather than sorry. Anyway! I just read my old review (this one) and I'm laughing at myself saying this won't run photoshop or skyrim. I have photoshop, chrome, spotify, and 2 chat programs open right now. Still love this product and would buy again. :)
    Images in this review
    Customer image
    Customer image
    17 people found this helpful
    Report
    Reviewed in the United States on November 10, 2020
    All in all this is a great working device came to me in great condition and feels and works great. My one complaint is that the surface pen did not come with the device despite the description stating it would.
    Reviewed in the United States on September 28, 2017
    This is my 4th laptop this year. I was a bit worried purchasing refurbished as I got burned with a refurbished Toshiba 4K display/12GB RAM/1TB HDD at the beginning of the year having issues right of the bat. I also bought two Chrome books which were nice but I wasn't able to be as productive as needed, being used to working with the MS Office Suite and not with google docs.
    This laptop came timely and looked brand new out of the package. It connected to the network without a glitch, where the chromebooks had wifi connectivity issues. After going through updates, it has performed flawlessly so far, easy to configure, installed software quickly and loaded files and dbs as it should be. This laptop with 8GB performs faster than the 12GB Toshiba. The keyboard is a dream to type on, the display is crisp and not to small on the icons (an issue with the 4K display on the Toshiba, the Surface book is 3K). Having the stylus and inking ability coupled with One Note and Office Suite 2016 makes me a very happy camper. Undocking/redocking the screen is easy I have not tested yet how long the tablet portion battery lasts on its own, overall the battery has lasted 8 to 9 hours being used as a laptop. That is below what is advertised. However, this time I feel MS got it right, I am pleasantly surprised at this point and feel this is a quality product. Especially the flawless interaction between OS, hardware and apps. Therefore I am giving it 5 stars, this Surface Book surpassed my expectations, wish I would have bought this first. Having the other experiences made me appreciate the Surface Book even more I guess and even though this is a refurbished model, you would never know it.
    5 people found this helpful
    Report
    Reviewed in the United States on February 10, 2019
    I highly recommend buying this computer from the manufacturer along with a warranty. I absolutely do not recommend buying it from this seller under any circumstances.

    TL;DR:
    Computer worked fine for a few months then instantly became a $879 brick. It is my opinion that the problem was caused by a shoddy "refurbish" job. Shop Sale Prices won't (and probably legally doesn't have to) do anything to fix it.

    I bought this in machine back in October and it worked pretty much flawlessly for the first few months except for the occasional random "latch failed to open notification" which I kept getting since I unboxed the thing. I didn't think much of it, feeling like I'd saved a bit of money on a nice piece of hardware. I used it in tablet mode and clipboard mode for some digital art things and in laptop mode for my engineering homework. It performed well and I had no complaints overall. Again, absolutely worth buying from the manufacturer.
    All was well until one day when it immediately turned off. The battery was a bit low so I thought maybe, *maybe* the battery abruptly died. I tried charging it.
    No signs of life.
    I tried visiting some of Microsoft's support forums and tried various power/volume button combinations to try to coax it back to life.
    Still nothing.

    Finally I emailed this seller and they advised me that I should try the same button combination as per recommended by Microsoft and that my 30 day return window had long since passed, so there was nothing they could do (tried the suggestion anyway just for the hell of it to reach a predictable nothing as the outcome). Company policy. Alright, I thought. This seems legally justified, even if unjust. Unfortunate that this is where we're at with consumer versus corporate interest, but again, not a whole lot to be done see "legally justified". All around disappointed I'd dropped more than month's worth of rent on a laptop that lasted only a few months.

    With nothing more to lose, I thought I'd crack the lid open and see what could've gone wrong with the thing. I'm studying engineering, and I've built several computers and repaired many laptops, so I figured It'd at least be worth a shot. I removed the tablet part using the button on the base (this was still working as it's controlled by the base itself). Did some more unsuccessful troubleshooting recommended by tech forums before opening the screen.

    I used a heat gun to (very carefully) remove the glass. With the screen off, I found that one of the springs that control unlocking had failed catastrophically at some point. My guess is that this was the cause of the previous "latch failed to open notification" and possibly the reason for its initial need for refurbishment. Again, just speculating here. The remains of the spring had lodged itself near the top of the computer and likely shorted something out. This would explain the instant loss of power (pictures above). I disassembled the rest of the computer, disconnected the battery, and let everything sit for a while. Sometimes this fixes minor short-induced hardware issues. After reassembly, it is still just as broken. My guess is the spring completely fried something.

    This sort of thing should be caught during the refurbishing process. One would assume "refurbished" means "without catastrophic hardware issues waiting to happen".
    Customer image
    1.0 out of 5 stars Great Computer, Seller NOT Recommended: The "Refurbish" is Questionable
    Reviewed in the United States on February 10, 2019
    I highly recommend buying this computer from the manufacturer along with a warranty. I absolutely do not recommend buying it from this seller under any circumstances.

    TL;DR:
    Computer worked fine for a few months then instantly became a $879 brick. It is my opinion that the problem was caused by a shoddy "refurbish" job. Shop Sale Prices won't (and probably legally doesn't have to) do anything to fix it.

    I bought this in machine back in October and it worked pretty much flawlessly for the first few months except for the occasional random "latch failed to open notification" which I kept getting since I unboxed the thing. I didn't think much of it, feeling like I'd saved a bit of money on a nice piece of hardware. I used it in tablet mode and clipboard mode for some digital art things and in laptop mode for my engineering homework. It performed well and I had no complaints overall. Again, absolutely worth buying from the manufacturer.
    All was well until one day when it immediately turned off. The battery was a bit low so I thought maybe, *maybe* the battery abruptly died. I tried charging it.
    No signs of life.
    I tried visiting some of Microsoft's support forums and tried various power/volume button combinations to try to coax it back to life.
    Still nothing.

    Finally I emailed this seller and they advised me that I should try the same button combination as per recommended by Microsoft and that my 30 day return window had long since passed, so there was nothing they could do (tried the suggestion anyway just for the hell of it to reach a predictable nothing as the outcome). Company policy. Alright, I thought. This seems legally justified, even if unjust. Unfortunate that this is where we're at with consumer versus corporate interest, but again, not a whole lot to be done see "legally justified". All around disappointed I'd dropped more than month's worth of rent on a laptop that lasted only a few months.

    With nothing more to lose, I thought I'd crack the lid open and see what could've gone wrong with the thing. I'm studying engineering, and I've built several computers and repaired many laptops, so I figured It'd at least be worth a shot. I removed the tablet part using the button on the base (this was still working as it's controlled by the base itself). Did some more unsuccessful troubleshooting recommended by tech forums before opening the screen.

    I used a heat gun to (very carefully) remove the glass. With the screen off, I found that one of the springs that control unlocking had failed catastrophically at some point. My guess is that this was the cause of the previous "latch failed to open notification" and possibly the reason for its initial need for refurbishment. Again, just speculating here. The remains of the spring had lodged itself near the top of the computer and likely shorted something out. This would explain the instant loss of power (pictures above). I disassembled the rest of the computer, disconnected the battery, and let everything sit for a while. Sometimes this fixes minor short-induced hardware issues. After reassembly, it is still just as broken. My guess is the spring completely fried something.

    This sort of thing should be caught during the refurbishing process. One would assume "refurbished" means "without catastrophic hardware issues waiting to happen".
    Images in this review
    Customer image Customer image Customer image
    Customer imageCustomer imageCustomer image
    26 people found this helpful
    Report

    Top reviews from other countries

    Translate all reviews to English
    Guy Baker
    5.0 out of 5 stars Completely satisfied!
    Reviewed in Canada on May 6, 2020
    Used for personal use. Very satisfied. Is what I expected. Delivery was around noon of day of delivery.
    Tiago Camilo dos Santos
    1.0 out of 5 stars Complain
    Reviewed in Canada on October 18, 2019
    I bought this computer twice. When I bought first time the battery was so bad, I needed to return .
    But I enjoyed a lot by few day so I bought second time and now the keyboard and USB stopped to work... I contacted seller and he just told me that could not do nothing to me because the 30 days have passed.
    So now I am complaining about my experience with this seller, store whatever.
    10 people found this helpful
    Report
    Yannick Lepage
    5.0 out of 5 stars Surface book prend bien les mises à jours
    Reviewed in Canada on October 31, 2019
    Pour mon besoin et vu mes habiletés avec Windows je suis surpris combien c'est satisfaisant!
    Saba
    3.0 out of 5 stars All in one!
    Reviewed in Canada on October 25, 2019
    It is a great one worth the price.
    Excellent battery life,
    Sepratable screen,
    Pen which is included
    Drawbacks are: sometimes the browsers stuck. You can’t detach the screen if it is low in battery, detached screen can’t be charged seperatly, so you need to have all with you when you are out.
    It’s heavier than surface books series
    2 people found this helpful
    Report
    Harley B.
    1.0 out of 5 stars Buyer Beware
    Reviewed in Canada on January 26, 2020
    I purchased 2 laptops from this company. The first one had a defective F key. The 2nd one had a mark under the screen. They refuse to issue me a refund even though I was well within the return window. The price is great but don't expect a 'like new' product as stated in their ads.
    3 people found this helpful
    Report