Amazon.com: Customer reviews: Pass & Seymour Netatmo Smart Outdoor Security Camera | Wi-Fi Integrated Floodlight | Movement Detection + Night Vision | Security Without Monthly Fees | Model NOC01-US

Top positive review

Excellent home security camera

Reviewed in the United States on June 4, 2019

This product is well made and installation well thought out. The instructions for mounted is laid out a very nice format, with each page the step needed to install. The connection to the house wiring is not the usual wire nut, but instead uses a terminal block. I found this works well!

The camera setup is super easy compared to other Homekit products I've installed. The vendor's application guides you through the setup, I had no issues at all integrating the camera into the Apple Home application. It was seamless with the view on my Favorite page in the Home application.

I found the motion detection for people very good! I tried several times to fool it or to sneak up on it, each time the motion was detected and identified correctly. The video quality is outstanding! My main reason for picking this camera were two fold, 1 - integration into the Homekit environment and 2) no monthly fees for video. This camera and company meets these goals!

I understand some of the folks have issues with the microSD card. I will have to see if I have any issues, but I plan to replace the card with a larger capacity and will be sealing the electrical box with silicon to waterproof it. I'm in the desert and the camera is protected by my porch roof, so I don't think water damage will be an issue.

Very happy with this camera and looking forward to their soon to be released front door bell camera!

One person found this helpful

Top critical review

Critical reviews›

Lou Busch

Presence - Some Good, Some Bad and a lot Ugly

Reviewed in the United States on January 30, 2017

Final Update 5/29/18
Got a response from Netatmo. My unit is 4 months past it's 1 yr warranty. No replacement and no parts to fix the thing. As I said below, I was an early Netatmo adopter but over several years the products (which I expected to last MANY years) have broken. My outside units consistently got water inside and have all failed while my indoor units (weather base, 2 indoor modules) continue to work. Very disappointed in the overall quality of the product.
Update: 5/6/2018
The Fresnel lens in the Presence spotlight broke a couple of weeks ago. I attempted to contact Netatmo support but that's never been an easy thing, and so far no reply. The camera still works..with a plastic baggie over the spotlight. Even the spot works but I'm still disappointed in the support arena. I had the entire Netatmo lineup, Weather Station with wind unit, rain unit and additional indoor sensors. The outdoor unit got leaky after a few years and I retired it. The rain unit broke a post during a battery change. I retired that. The wind sensor leaked and corroded the batteries. I retired that. Only the two indoor sensors remain. I'm giving up on the Netatmo stuff.

Original post:
I've been using a Netatmo Presence camera for a week now. Here are some first impressions. I used the web browser interface in Windows 10 and also the Presence app in Android. I tried several browsers - Firefox, Chrome and Edge, with slightly different results in load time and failure rates. I'm not sure why but it was pretty consistent.

In a nutshell:
Given the Netatmo cloud issues if I hadn't been able to set up an FTP server I would probably have returned the camera. All the problems I experienced appear to be software and/or server related, so I'm hopeful that they will be fixed over the next couple of months. Actually there's a lot more good than bad.

The Good:
• The install process is actually quite easy. I've installed two. The first took about 45 minutes, the second just about 15 minutes.

• The "build quality" of the unit is very good. The aesthetic is "modern" so opinions may vary. I like it and it works on my house.

• The picture resolution is very good in the higher resolution mp4 files.

• The "recognition" feature seems to be fairly accurate. I did get a vehicle mis-notification one night during some light blowing snow flurries. Still I'm happy enough with that portion. It identified a snow covered cat at night in light snowfall from 30 feet away. Pretty impressive.

• The time from motion sensing to identification to notification on my phone took about 30 - 60 seconds. Satisfactory.

• Live View streaming has a bit of a lag, but according to the Netatmo FAQ this is normal. "Presence uses http Live Streaming protocol. Experiencing a slight lag time of a few seconds is normal, as live stream is sent through an encrypted connection from Presence to your device. Videos recorded always provide beginning of the event" The good news then is it appears the Netatmo server is NOT involved in live streaming.

• The camera has the ability to save files to an FTP server. If you know how to set up the server DO IT. Mp4 files will be saved to both the Netatmo server AND locally. This makes reviewing them easy and some of the more problematic issues below more bearable.

The Bad:
• I am on a 3mbps DSL connection. I have no other options. I have yet to successfully download an mp4 file from the Netatmo cloud service. This may or may not be related to my DSL speed but I routinely download files of much greater size with no issue. I've attempted to download multiple files in the 11 - 20mb range. Every download either fails outright or just hangs and times out. I sometimes get a "Bad Gateway" error 502. This would be a show stopper for me if not for the ability to do local saves via FTP.

• I mostly can view the lower resolution "clip" in the web interface. Firefox seems to fail at this regularly, Edge fails less and Chrome loads most of the time. I DID NOT do extensive testing on a per browser basis. The resolution is certainly not what I get viewing the mp4 files in the local FTP directory. Again, I could not download a single file in any of the browsers or via the Android app.

The Ugly:
• If you want to review your clips at full resolution you may need an FTP server.
• The time lapse portion is currently unavailable as ALL downloads from the Netatmo server fail.

33 people found this helpful

345 total ratings, 272 with reviews

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From the United States

CraigB

Excellent home security camera

Reviewed in the United States on June 4, 2019

Style: Outdoor CameraVerified Purchase

One person found this helpful

Helpful

Steven Vogt

Great dual camera & flood light (with people/car detection), but the features could be improved on

Reviewed in the United States on November 16, 2017

Style: Outdoor CameraVerified Purchase

This product is a great option for those that need a security camera/flood light offering. The fact that the competition wants you to pay a monthly fee seems insane as Presence has no monthly fee option (which is wonderful). The camera setup process was pretty straightforward, but for a handful of folks like me that had to install it on my roof 20 ft off the ground... upside down.... you need to hold onto those little screws with your life. The quality of the camera display when viewing through the app is about as good as it gets. I am very impressed with the picture quality. One negative of the camera lens though is that for being over 20 ft up in the air the angle view of 100 degrees is pretty limiting. I would expect you to have a lense that can toggle different modes to expand the viewing field. The app is designed pretty well, but it took some getting used to as several options are pretty buried. It would be nice if there was a Quick Button on the main screen of the app to toggle the floodlight on instead of having to go to a menu in the app to toggle the light on. Lastly, the detection of objects, cars, people, and animals is so far pretty accurate even at night.

To summarize and what it would have taken for 5 starts:
-Install should be a bit easier with navigating tiny screws as a handful of folks need to install these high off the ground
-The alan wrench did not perfectly fit in my screw hole (joking aside) which made it harder to tighten as the screw began to strip
-The angle of the lens should be configurable to widen if needed (think of GoPro's software fish bowl lense)
-Navigating the app to simply turn on the floodlight should not require more than one click/tap
-The ability to download a time lapse recording over 24 hours is nice, but it would be even better if we could have something closer to the raw data without the time lapse setting (full 24-hour footage to download)

9 people found this helpful

Helpful

Lou Busch

Presence - Some Good, Some Bad and a lot Ugly

Reviewed in the United States on January 30, 2017

Style: Outdoor CameraVerified Purchase

33 people found this helpful

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Joe Consumer

Does everything I need.

Reviewed in the United States on October 27, 2017

Style: Outdoor CameraVerified Purchase

So far, so good. I have had the camera up and operational for about a week now and I am really happy with its features and performance. When I started researching what I wanted in a surveillance camera, the Netatmo had what I was looking for. I was interested in a camera that would not require me to re-wire my house and garage with power and CAT5 cable. The Netatmo replaces an existing light fixture and has wireless connectivity so that fit well. Also, I wanted a camera that would send its videos and photos to my own personal storage. The Netatmo allows you to send to your own personal FTP service or to a dropbox account you have so you dont have to pay additional monthly storage fees to a third party like so many other security camera providers. I also wanted a camera that had night vision and a flood light capability. Both of these are included with the Netatmo. So far, I have learned that the camera can distinguish between cars, animals and people and will send you notifications on which ones it sees. You can also tweak the area it scans and help it learn if it is misidentifying certain incidents for others. The installation was probably the only part I was not very pleased with. The mounting of the device is not very intuitive and it works better if you use wire nuts to attach the power cables to your house wiring rather than the tiny junction coupler that they include. At this point I dont have anything negative to say about the product or its operation. The video is very sharp and I have wonderful surveillance of the area in front of my house now. As a final note, I feel that this solution would not scale well if you wanted a system with many cameras. It works best if you have a need for only 1 or 2 cameras since I believe that each would operate independently.

5 people found this helpful

Helpful

SincLabs

Better than Arlo...

Reviewed in the United States on December 9, 2016

Style: Outdoor CameraVerified Purchase

Great product. Much better than the Arlo camera system I was using. Gonna replace the rest of the Arlos with these...

Pros:
1. 1080P image quality is great.
2. Nighttime recording is great.
3. Night lighting is very bright.
4. Application is very good.
5. Facial recognition.
6. Includes a microphone and picks up audio very well.

Cons:
1. Requires 120V connection.
2. Plastic base trim is a little cheap.

Overall, recommended..

Now that I have used the cameras for a while....
In addition to my earlier comments:

1. I have had zero issues with the camera being slow and picking up people/animals/cars late. This looked to be a buffering issue which some have seen. I never had this issue so it might have been fixed by the time I set up my cameras.
2, You need a good wifi system. I have excellent wifi at home. When I launch the apps, I see my cameras instantly. So any delay in viewing would be in effect a limitation of your wifi network.
3. The FTP feature works very well. I have successfully used both Dropbox and my own FTP server.
4. We recently had a terrible storm and the cameras, (one of which is very exposed) had zero issues.

In total I have had zero issues with the cameras.

13 people found this helpful

Helpful

gdc67

Disappointment

Reviewed in the United States on December 15, 2021

Style: Outdoor CameraVerified Purchase

Pro's:

I never was hassled for a monthly fee. Everything you need comes with the original cost.

Motion detection and distinction between vehicles, animals, and people rarely failed.

Source power is 120 VAC, eliminating the need for batteries and charging.

Nice bright motion detection LED light.

Con's:

All communication needs to flow through the Netatmo servers. Therefore, you are subject to all the problems external to your own network. This should have been a deal breaker for me, and if I would have fully understood, I would not have purchased this camera. Although my home network has a good download speed, I only have 2 Meg upload speed. This is way too slow for to take advantage of the realtime video, and I have experienced lost video clips. Also, I'm always on a very low resolution setting -- never able to take advantage of the advertised HD. Netatmo provided no ability to directly save clips to your home network. I don't understand this thought process.

FTP function only works roughly half the time. I assume this has to do with the above shortcoming. The files come from the Netatmo servers, not directly from the camera. I've tried 3 different FTP servers/PC's with similar results. I have not tried using cloud storage, but I assume it would have the same issues.

The Wi-Fi of the camera seems low-powered compared to other devices. In my case, I wasn't able to get a good connection 30 feet away through 2 walls. I had to add a repeater bridge 15 feet away with only 1 wall. Note that the camera does not have an Ethernet port for a wired connection.

The included SD card failed after a couple months.

Poor customer service and support. There is no US phone contact. E-mail response from France is presently taking 8 days (November and December 2021).

Originally, there was a web interface that allowed access to all the features present on the smartphone app (excepting the original setup) on a PC. However, a few months ago, Netatmo forced an 'update' that deleted this functionality. Unfortunate, because this was a main selling point in my case. In my rural setting, cell phone coverage is still spotty and doesn't always work. So this adds another piece of unreliability to this security system.

The camera shuts down and reboots randomly. In my case, this happens about 3-4 times a week.

To sum it up -- don't buy. It's a lot of hassle to get running. And when it is running, you are still at the mercy of Netatmo's servers, Netatmo's long-term viability, and updates that take away features.

One person found this helpful

Helpful

Chillin

Works surprisingly well

Reviewed in the United States on June 24, 2019

Style: Outdoor CameraVerified Purchase

I had a lot of apprehensions given the reports of the camera not lasting. It's too early for me to tell how reliable the camera is. However, I am pretty happy with the camera functionality itself. It does a really nice job of showing a timeline with thumbnails of what it has detected. I am finding rabbits in my backyard on a daily basis. Even though the rabbit is a tiny sliver of the frame, the Netatmo shows a thumbnail zoomed in on it. That means that I can quickly at a glance see what happened without viewing the video. If you click on the thumbnail, the video player initially shows the entire frame from the thumbnail, saving you from playing the video if that's all you needed to see.

So far, the Netatmo has found rabbits, birds, and maintenance folks. It properly categorized them all as people, animals, or things. It even categorized the lawn mower as a car, which I thought was funny. I was pleasantly surprised that it caught someone I didn't expect, which ended up being the fertilizer guy who comes unscheduled. Luckily, the app lets you decide when to record and when to be notified. By default, it doesn't notify of animals, so I only see the animal videos when I choose to. There has only been false alarm so far, which was a spider crawling up close to the camera triggering the motion sensor.

I just purchased the Ring Video Pro camera for the doorbell, since Netatmo's is not available yet. I was sure that Ring would be better given how popular they are. However, the app does not show any thumbnails at all. There is no way to see what happened without viewing the entire video. To see the video, you have to subscribe to the $3/month plan, which you have to pay a year in advance. The Ring camera also has tons of false alarms despite me turning down the sensitivity to show only people. Cars moving, lights turning on and off are all enough to trigger alerts. Also, it takes a while before you can see new videos because they have to be processed in the cloud first. Netatmo's local storage is a huge advantage in that scenario. I will likely replace the Ring with the Netatmo door bell camera when it's finally released.

One person found this helpful

Helpful

T. Farrell

Great when it works

Reviewed in the United States on October 22, 2018

Style: Outdoor CameraVerified Purchase

UPDATE 11/22/18: After replacing the SD cards in all of my Presence cameras everything was working as expected. However, yesterday the iOS security app was updated to version 3.1.4. Now, none of my cameras can play back the videos. It just shows a black screen with the timeline playing in reverse! Another failed update of the iOS app makes me wonder how much testing is done before the release?
================
Original Review:
I own 5 Netatmo Presence cameras and just purchased a 6th one. I originally purchased one camera to monitor the front door at my cabin in the mountains and liked it so much that I purchased more for both of my homes.

Getting videos of animals in my yards is very helpful as is seeing when deliveries are made. I even captured a bear nosing around my front porch and raccoons destroying my persimmon tree.

Installation was fairly easy. I figured out a better way to hang the strap (after attaching the ground wire to the top screw).

One major omission in the instructions is that your mobile device with the Netatmo app MUST be connected to a 2.4 GHz WiFi network. I also have a 5 GHz network in my home which caused major installation issues when my phone reconnected to it.

Trying to reset the Presence with the scan code can only be done in certain lighting conditions and can be a challenge. I could not get the reset to work at night with artificial lighting.

All of my cameras disconnect frequently from the network, even when less than 10 feet from the router. They generally reconnect within a few hours. This occurs even when the cameras are the only devices connected to WiFi.

Because I have so many cameras, I get lots of false alarms for people. The “people” are actually shadows. I had to turn off the alarm for cars because i was getting alarms for cars even when my car never moved in the driveway.

The latest software upgrade seemed to mess up all of my cameras. I was getting a sparodic black screen with a QuickTime symbol that was not documented. Now the cameras frequently try to play the video backwards - which fails.

I have always been able to download the videos to my mobile device to view them, but that is a pain.

Contacting Netatmo support is a terrible experience. My first support ticket was lost and when they contacted me saying that it was lost, I immediately replied and did not receive a response. As more cameras failed, I sent 6 more emails before I received a response saying that they were aware of the issue and were working on a software fix. Unfortunately, their fix did not work.

I am in the process of replacing all of the original MicroSD cards with 32GB Class 10 cards that are rated for surveillance cameras. They are definitely much faster than the card that came with the camera. All of my cameras work great with the new cards, and no longer have read errors. Only time will tell if this is a solution. The original SD cards were fine for about 6 months before failing. Most of my cameras are under awnings, which didn’t seem to make a difference.

SanDisk support said that they will only warranty their “High Endurance Video Monitoring Card” in the Presence security camera. I was going to replace the cards with “Extreme Pro” cards detailed in another review, but could not find a reliable seller for 32 GB cards with an A1 rating. Netatmo says that 64 GB MicroSD cards are not compatible.

The Presence camera is very expensive and is not very reliable considering the price. I like that there are no monthly fees and I like the quality of the videos. There are too many false alarms for people and animals, which takes me a lot of time to play and verify. Worse than that, I can’t play back half of the videos and have to download them to see them. I hope that my replacement MicroSD cards will fix my recording problems.

After spending several thousand dollars on many Netatmo cameras, I really hope that Netatmo can find a engineer that can address the camera firmware errors.

4 people found this helpful

Helpful

Danny Sullivan

Long-term, water exposure killed mine, probably will kill yours

Reviewed in the United States on November 27, 2018

Style: Outdoor CameraVerified Purchase

I've had this camera since just after it was first released, since November 2016. I have absolutely loved it until it died briefly this past month. I've since got it working again, but I'm not convinced it will continue to do so. I've also been disappointed with Netatmo support, which gives me further doubts about its longevity. That's important consider the price of it compared to Ring, which is what I was going to use to replace it. I do have a Ring camera in another part of my house.

The big advantage over Ring is that the camera takes little snapshots of motion. With Ring, you know something happened, but then you have to click to view the video. It's a pain. Netatmo will take one to three snapshots of motion, so you can immediately tell what was spotted. Then you can decide if you want to view the video.

The other big advantage is there's no online fee. Everything is stored in a local SD card , which streams to your phone. I've easily had a month's worth of captures on the card that came with it.

The built-in floodlight works wonderfully. That's what drew me to it in the first place. At the time, there was no other camera really that also had a floodlight. You can control the degree of light, triggering options and so on. I also love that it doesn't look like a camera. It looks like a light. If you want something that doesn't advertise you have a camera, this is an advantage over Ring. Others might feel Ring looking like a camera is a good deterrent.

Now the bad. About two months ago, I found I couldn't easily play some clips. Rather than them loading and playing quickly, I would be jumped to the end of a very large video file that wouldn't play. I could download, which helped. It didn't always happen, so I dismissed it as a largely one-off.

Then earlier this month, I got a "“SD card is defective" error. I read up on the help page that said I needed to replace the card. Further, I learned that the card is not inside some water resistant housing but instead entirely exposed on the bottom of the camera. The protection is a synthetic grease that covers it.

When I took the card out, I'm pretty sure I noticed some blue-green corrosion, but I couldn't be sure. It was just a little, if at all. But it made me wonder if the housing had some corrosion on the pins. That really became the case when I replaced the card with a new one that met the required specs but still couldn't get the camera to work.

I contacted Netatmo about four days ago for advice. The response was for me to order a free SD card replacement kit, which also comes with the required grease. It's nice that it was offered free, but the link I was given didn't actually bring it up as something you could order. I also wasn't given any advice about why the good card I already had wouldn't work.

I replied, and got no responses. It was the holiday weekend in the US, so I was a little understanding on the delay. By the time they did get back to me two days ago, I'd worked out how to get the camera going again. I had to do an entire reset and bring it up again from default settings. That wasn't indicated in their help pages or in their responses. But, it worked -- so far.

When I did get a reply, I was told again to order the kit -- which I'd already said didn't exist. It's like no one bothered to read what I'd written before or even check to see that the kit wasn't on the site. And after I got another reply telling me to order the kit, I wrote back a *third* time that there was no kit.

Bottom line: I'm glad the camera is working again. I hope eventually I'll get this kit that provides the waterproofing the SD card needs. I'll hope that it all keeps working without issues, because I do like the camera. But if I had to replace it, I'd go with Ring or something where I don't feel damp and water will be a long-term issue.

UPDATE (April 2019): Now the IR and floodlight no longer work. The floodlight was the main selling point for this camera. I really will miss how smart the camera detection and thumbnail display is. But I'm convinced this isn't robust enough for outdoor use. Save your money; buy something else.

29 people found this helpful

Helpful

So far so good

Reviewed in the United States on June 16, 2020

Style: Outdoor CameraVerified Purchase

Edit #2: I wanted to give this another 50-plus days before going back to re-review. I've put my review up to a 4* now, because when it works it really is a seamless part of my Homekit security. Every product has some bad apples in production and I suspect my first one was one of those. Since I had to pay to send it back, and for shipping a new one I'm going to leave it at a 4* instead of 5*, but I suspect if I'd have gotten a good one off the bat it would be a solid 5* in my view. I've read bad reviews about Netatmo customer service, but I have nothing bad to say about them. They were responsive and fixed the problem, even if it was a bit of a hassle in shipping.

Edited: After ~50 days I've been informed by Netatmo that the logs from my camera show that my product is "defective"(it keeps falling off the network and reconnecting, nearly 100 times a day) and since it's outside of the amazon return window I will have to pay both to ship mine to Netatmo as well as to get a replacement. I've downgraded from 5 stars to 1 for now while I see how it all plays out. I would definitely not recommend a $300 camera that doesn't last to anyone else at this point. I will update accordingly after seeing if the new one works for more than 50 days and how the process works out.

I've had this installed for a few days so far and I'm quite happy. The install was very easy. Both physically and software set up was a breeze and it added right into HomeKit with no issues. I had one hiccup with the way it interacted with my wifi after a day and customer service was immediately on top of it, and when I had further questions I got a response from an "engineer" within Netatmo in a couple of days with an apology for taking so long. I've had my eye on a few Netatmo products, and while this is my first I doubt it's my last.

8 people found this helpful

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Pass & Seymour Netatmo Smart Outdoor Security Camera | Wi-Fi Integrated Floodlight | Movement Detection + Night Vision | Security Without Monthly Fees | Model NOC01-US | Black Aluminum

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Pass & Seymour Netatmo Smart Outdoor Security Camera | Wi-Fi Integrated Floodlight | Movement Detection + Night Vision | Security Without Monthly Fees | Model NOC01-US | Black Aluminum

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